PDL Recovery

Please be advised that we are in receipt of your complaint from the above-mentioned individual and please allow this correspondence to serve as our responseWe have reviewed the matter and spoken with the parties involved [redacted] account has been placed in our office on August 11th As a result, Mr [redacted] was contacted by PDL Recovery Group representatives to notify him and determine his intentions in resolving the matterAll contact information used had been provided to us with Mr [redacted] account, via his loan applicationUpon receipt of an e-mail correspondence from Mr [redacted] PDL Recovery Group cancelled all existing arrangements on file Mr [redacted] had set up for repaymentUpon receipt of the complaint, we have removed all contact information and suspended Mr [redacted] 's account to ensure no further communication or collection activityWe do regret any inconvenience that Mr [redacted] 's may have experienced and hope that all of his concerns have been addressed.Sincerely,The Compliance DepartmentPDL Recovery Group

I have reviewed the file for the above mentioned individual and spoken with the persons involvedPlease allow this correspondence to serve as our response [redacted] has a valid outstanding matter in our office As a result; PDL Recovery Group representatives attempted to contact Mr [redacted] to inform him that his delinquent loan account has been placed in our office upon default of repaymentAll forms of communication used in an attempt to reach Mr*** were initially provided by him on his original applicationThese calls were made in an attempt to inform Mr [redacted] and determine his intentions on resolving this matterOur records indicate that Mr [redacted] had been sent documentation via e-mail and regular mail on June 24th per his requestWe have provided an additional copy to be forwarded to the complainantAs a courtesy; our office has suspended any and all communication on Mr***'s accountWe are open to any form of communication if Mr [redacted] has any questions or concerns regarding the outstanding loan balance in our office.Sincerely,Leah S*Client ServicesPDL Recovery Group

Dear Sirs,I have never receive validation for this bill.Please ask company to forward me something in writingI have not heard from them in the past.Thank you, for your prompt attention to this matter

We have reviewed the file in the above matter and have spoken with the individuals involvedOur records indicate several conversations between Ms [redacted] and our representatives, many of which are in bound calls from Ms [redacted] in addition to call back requests from Ms***Our representatives were initially attempting to contact Ms [redacted] to inform her of an outstanding matter in our office and to confirm her intentions on resolving itAll contact information was initially provided on Ms***'s loan application.In addition our records show that [redacted] informed our office on July 15th that she had sent a cease & desist letter to our officeThis is the first and only time our representatives had been made aware of any concerns or complaints from Ms***, in all prior communications Ms [redacted] had acknowledged the validity of the debt, the creditor, discussed re-payment options and her current financial hardshipAlthough our office still has not received any cease & desist request in any form from Ms***, we suspended all communication and activity on the account on July 15th as a courtesy to Ms***.Sincerely,The Complaint DepartmentPDL Recovery Group

Please be advised that we are in receipt of the complaint from the above-mentioned individual and please allow this correspondence to serve as our responseWe have reviewed *** ***'s file and feel there has been a misunderstandingThe account history confirms that the complainant received
documentation on the same day requested on two separate occasionsThe complainant's account notations show Ms*** requested documents be sent via the e-mail she providedThe documentation provided *** *** with all pertinent information to identify and confirm the debtOur representative also provided the complainant with the original creditors contact information to confirm the validity of debt and our companyFor the consumer's privacy and protection the creditor will not provide copies of original loan documents without the consumer's direct request or consentPer *** ***'s complaint settlement, as a courtesy our office will suspend all activity and contact on the accountWe have also requested copies of the original loan paperwork from the creditor for Ms***'s reviewWe hope this satisfies the matter at this timeSincerely,PDL Recovery GroupCompliance Department

Please be advised that we are in receipt of your complaint from the above-mentioned individual and please allow this correspondence to serve as our responseMr*** has a valid outstanding debt that has been placed in our officeAs a result, Mr*** was contacted by PDL
Recovery Group representatives to notify him and determine his intentions in resolving the matterAll information used had been provided by Mr*** on his loan applicationOur records show that we have not initiated any contact or continued collection activity on Mr***'s account in over a yearUpon receipt of the complaint, we have removed all contact information and suspended Mr***'s account to ensure no further communication or actionWe do regret any inconvenience that Mr*** may have experienced and hope that all of his concerns have been addressed.Sincerely,The Compliance DepartmentPDL Recovery Group

Please be advised that we are in receipt of your complaint from the above-mentioned individual and please allow this correspondence to serve as our responseWe have reviewed the file; *** *** has an outstanding matter that has been placed in our officeAll contact information
had been provided to us from the lender from Ms*** loan application, it appears that the Ms*** work number had been provided to us as her preferred contact number, our representative corrected this issue upon speaking with MsWaitsIn regards to the complaint filed, no further contact shall be made and all applicable contact information has been removed. We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressedOur office is open to form of communication from Ms*** if she should choose.Sincerely,Compliance DepartmentPDL Recovery Group

We have reviewed the file in the above matter and have spoken with the individuals involvedIt appears as though Ms*** received numerous phone calls from our representatives due to a valid outstanding balance in our officeAll forms of communication used in an attempt to reach Ms***
were initially provided by her on her original applicationAs a courtesy; our office will terminate any and all communication on Ms*** accountWe are open to any form of communication if Ms*** has any additional questions or concerns regarding the outstanding loan balance in our officeWe are happy to oblige in any way we can.Sincerely,The Complaint DepartmentPDL Recovery Group

RE *** *** Complaints ID: 4/17/2017PDL Recovery Group has received the above referenced complaint and as part of our standard complaint process; a thorough investigation of this matter has been performedWe appreciate the Revdex.com and consumer for allowing us the opportunity respondOur
office mailed a letter to the home address and called the phone numbers provided on the consumer’s application in an attempt to notify herWe are a third party collection agency retained by its clients to secure payment of past due accountsAll contact information is provided to us via the consumer’s applicationThe call record shows that we have never spoken with the consumer nor any other person at either contact numberWe were not aware that it was not a good contact number and had not received any request to cease callsUpon receipt of this complaint, PDL Recovery Group removed all contact information to ensure no further contact to Ms*** place of employmentWe do regret any inconvenience that Ms*** may have experienced and hope that all her concerns have been addressedWe strive to always be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received Thank You, Compliance Department

Please be advised we are in receipt of the complaint regarding the above named individual. We have reviewed the file and spoken with the individuals involved, we feel that there has been a misunderstanding. In reference to the complaint summary provided, our representative was stating that the...

account in our office is a defaulted loan in Ms. [redacted]' name and social security number; the lender deposited the funds to her account and the outstanding balance had been placed in our office when the loan went into default due to non-sufficient funds in accordance with the original terms of re-payment. Our office has been in contact with the [redacted] since September 2013. Her account record reflects several conversations with our representatives discussing the loan, re-payment and consolidation options. We have included documentation with all pertinent information for Ms. [redacted] to review and validate the debt.As a courtesy, any and all communication on [redacted] account will be immediately suspended. Nevertheless, PDL Recovery Group is willing to address any additional inquiries and compliantly resolve this matter with Ms. [redacted], should she chose. I trust this satisfies your inquiry.Sincerely,PDL Recovery GroupCompliance Department

Please be advised that we are in receipt of the complaint from the above-mentioned individual. We have reviewed [redacted] file, please allow this correspondence to serve as our response. After reviewing the complaint and speaking with the individuals involved, it is our conclusion that the...

communications between the complainant and our representative have been misunderstood. Our office has strict compliance requirements that all employees are expected to uphold.While we were unable to positively verify any wrong doing by our representative, as a showing of good faith and in attempt to resolve this grievance we have closed [redacted] account with a zero balance outstanding. The complainant will receive a letter acknowledging the paid and closed status within 30 business days via [redacted]. I trust this will satisfy this matter.Sincerely,PDL Recovery GroupCompliance Department

Please be advised that we are in receipt of your complaint from the above-mentioned individual and please allow this correspondence to serve as our response. We have reviewed the matter and spoken with the parties involved. [redacted] account has been placed in our office on...

August 11th 2015. As a result, Mr. [redacted] was contacted by PDL Recovery Group representatives to notify him and determine his intentions in resolving the matter. All contact information used had been provided to us with Mr. [redacted] account, via his loan application. Upon receipt of an e-mail correspondence from Mr. [redacted] PDL Recovery Group cancelled all existing arrangements on file Mr. [redacted] had set up for repayment. Upon receipt of the complaint, we have removed all contact information and suspended Mr. [redacted]'s account to ensure no further communication or collection activity. We do regret any inconvenience that Mr. [redacted]'s may have experienced and hope that all of his concerns have been addressed.Sincerely,The Compliance DepartmentPDL Recovery Group

I have reviewed the file for the above mentioned individual and spoken with the persons involved. Please allow this correspondence to serve as our response. [redacted] has a valid outstanding matter in our office As a result; PDL Recovery Group representatives attempted to contact...

Mr. [redacted] to inform him that his delinquent loan account has been placed in our office upon default of repayment. All forms of communication used in an attempt to reach Mr. [redacted] were initially provided by him on his original application. These calls were made in an attempt to inform Mr. [redacted] and determine his intentions on resolving this matter. Our records indicate that Mr. [redacted] had been sent documentation via e-mail and regular mail on June 24th 2015 per his request. We have provided an additional copy to be forwarded to the complainant. As a courtesy; our office has suspended any and all communication on Mr. [redacted]'s account. We are open to any form of communication if Mr. [redacted] has any questions or concerns regarding the outstanding loan balance in our office.Sincerely,Leah S[redacted]Client ServicesPDL Recovery Group

Dear Sirs,I have never receive validation for this bill.Please ask company to forward me something in writing. I have not heard from them in the past.Thank you, for your prompt attention to this matter.

We have reviewed the file in the above matter and have spoken with the individuals involved. Our records indicate several conversations between Ms. [redacted] and our representatives, many of which are in bound calls from Ms. [redacted] in addition to call back requests from Ms. [redacted]. Our...

representatives were initially attempting to contact Ms. [redacted] to inform her of an outstanding matter in our office and to confirm her intentions on resolving it. All contact information was initially provided on Ms. [redacted]'s loan application.In addition our records show that [redacted] informed our office on July 15th 2015 that she had sent a cease & desist letter to our office. This is the first and only time our representatives had been made aware of any concerns or complaints from Ms. [redacted], in all prior communications Ms. [redacted] had acknowledged the validity of the debt, the creditor, discussed re-payment options and her current financial hardship. Although our office still has not received any cease & desist request in any form from Ms. [redacted], we suspended all communication and activity on the account on July 15th 2015 as a courtesy to Ms. [redacted].Sincerely,The Complaint DepartmentPDL Recovery Group