PDS Mediation Services of Ohio

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Reference to Complaint Number [redacted] Mr [redacted] who states "this company has contacted my wife numerous times to collect for a company that does not exist." Ms [redacted] was left a message once and responded to that call on July 30, That conversation consisted of apprising her of a debt owed to the Magazine Service Corplocated in Virginia Beach, VAWho Ms [redacted] had entered into a contract/agreement with in for a package of magazines to be paid for on a Paid during Service contract/agreement of $a month for monthsShe paid in installments of $including late fees leaving a balance of $including late fees recorded at that time, that for some reason she neglected to payOur efforts to mediate a settlement on this balance was reached and agreed to by Ms***(Copy of that recording available on request) That transaction was recorded on July 30, and Ms [redacted] asked to call our repback in a half hour to finalize this transaction so she could think about itTo my knowledge Mr [redacted] was never contacted or spoke to by our entityWe will comply with Mr***'s "Desired Settlement" request to "cease and desist" all contact with Ms***, however his assertions of "numerous calls to his wife" is incorrectShe was called once, left a message to which she responded, then entered into a seven minute mediated settlement agreementHis assertion that the debt she owed to a "magazine company that does not exist" is also incorrectThe fact that Ms [redacted] was willing to pay her balance and verified the fact that she had made twelve previous installments to this non-existent company that is located in Virginia Beach, VAseems to indicate Mr [redacted] is unaware of the facts surrounding this transaction Possibly the fact that Ms [redacted] was Ms [redacted] when entering into this contract/agreement with the Magazine Service Corpmay have caused this misunderstanding that generated this complaint (copy of our paperwork enclosed) however, we will close our effort to reach a mediated settlement with Ms [redacted] as Mr [redacted] has requested and send this inquiry, our response, and leave the solution to the Magazine Service Corp Sincerely, Melba *M [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response from the business and in an attempt to help them manage their practices more efficiently, here is some helpful information on debt collection in the named states https://www.debt.org/faqs/americans-in-debt/consumer-virginia/ "Virginia has a statute of limitations of six years for nearly all debts, including written contracts, oral contracts and open-ended accounts such as credit cardsThat means that once such a debt is six years overdue, creditors can no longer attempt to collect the owed moneyThe time period is a year shorter for promissory notes." https://www.debt.org/faqs/americans-in-debt/consumer-ohio/ "Ohio's statute of limitations is six years regardless of the type of debtThe time limit is counted from when a debt became overdue or when a borrower last made a payment, whichever happened more recentlyIf it's been more than six years, a creditor cannot sue a debtor for debt collection purposes." The statute of limitations for open ended accounts in Iowa is yearsI do not have a web address with this information but it is easily obtained through a simple google search

First I would like to apologize for Mr [redacted] ' experience with our companyMany of his point are correctThe statute of limitations for legal action on this case have, in fact, expiredWhile we are prepared to provide the information he requested we believe that this will not be necessary We have spoken with our client, and given the nature of Mr [redacted] complaint, we have agreed to stop all activity regarding this caseWe will write off this account, and assure Mr [redacted] that he is under no obligation regarding this account I hope Mr [redacted] will find this resolution satisfactory Sincerely, Melba M***

Initial Business Response / [redacted] (1000, 5, 2016/04/22) */ Regarding Revdex.com Case Number [redacted] , Mr [redacted] **, on April 5th, 2016, or representative, Rose D [redacted] did contact Mr [redacted] in an effort to mediate a settlement between him and Magazine Service Co I have reviewed the recording of the call, and I cannot find any evidence that Mr [redacted] was threatened or forced to resolve this matter in any way Also, I can assure you that Magazine Service Cois a legitimate firm, and Mr [redacted] has a debt with them However, since Mr [redacted] is uncomfortable doing business with us, we have refunded his $payment, and returned his file to our clientMr [redacted] will not hear from our firm again unless he finds that he has reason to initiate contact I hope this resolves this to Mr**'s satisfaction Sincerely, Melba [redacted] M [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) What a bad practice that this company hadI will never deal with them anymore

Regarding Case Number, [redacted] , [redacted] (AKA [redacted] ***) who was contacted by our representative, senior mediator Kendall Stevens, regarding an attempt on our part to mediate a potential civil matter with the Magazine Service Corporation who she had an unpaid balance of $Ms*** states that "this service was terminated years ago for an unpaid balance and civil suit filed against me." MsStevens emailed her as Ms [redacted] states in her complaint "The document I received to notate my payments and for them to file paperwork to keep this company (Magazine Service Corp.) from contacting or filing against me again looked like something I typed up." I have sent a copy of the paperwork from the Magazine Service showing the information provided to us from the last collection agency (Interstate Recovery Service) showing her address in Kentucky and the balance owed as well as many other comments from Magazine Service and I.R.SThe document referred to by Ms [redacted] I cannot locate as of this writing, however; maybe Ms [redacted] can retrieve it for your inspectionSince the Statute of Limitations in Kentucky is five years her point is well takenUnfortunately this does not abrogate the debtThe Magazine Service Corpcould opt to list the entire debt $with the credit bureaus (which they have not) and though she could not be sued as our representative implied that information would be a part of her record with those aforementioned credit bureaus for yearsSince it appears that our representative misled Ms [redacted] at least on this factor and somehow implied P.D.SMediation "suing her" and that "this suit was also filed in a county that I haven't lived in since my childhood." Is totally incorrect, I feel it is incumbent on our behalf to return this account to the Magazine Service with our recommendation that due to our negligence from a senior mediator "I would recommend dropping all efforts on our part as well as theirs to mediate, or pursue any additional attempts to settle this account on Magazine Service Corporations behalf Pertaining to Ms***'s Desired Resolution: P.D.SMediation will no longer contact her, and the matter will be droppedAs to court documents, we have none since we would not be the litigator, nor would there be any court proceedings since Magazine Service Corpwould have to bring any court action for their debt and since the Statute of Limitations has already expired, a suit could not be filedI have been verbally assured the Magazine Service will also comply I wish to apologize to Ms [redacted] for the confusion we seem to have caused in an effort to mediate a fair settlement on what we assumed was a legitimate debt(Please understand that a Statute of Limitation expiration date can be extended by a payment or in some cases a promised payment duly acknowledged on a tape recorded call can be agreed to within that Statute expiration thereby extending that expiration date for another five years.) As a gesture of good faith I have found a payment of $provided by a [redacted] credited to this account that I have reversed that payment as of 07/15/Credit card # I [redacted] , ID is: [redacted] Sincerely, Melba M [redacted]

I would first like to apologize to Mr [redacted] for his negative experience with our company, and I can assure him that this issue has been addressed with MsM***I do agree with Mr [redacted] that when he requested to be contacted by mail that request should have been honored While we do maintain that this is a valid debt, we will honor Mr***'s wishes and discontinue all contact, and remove his information from our data base Sincerely, Melba M***

Regarding Revdex.com Complaint [redacted] Mrs [redacted] who claims our representative Carolyn J [redacted] was rude, harassing and completely unprofessional After listening to the first contact with Mrs [redacted] where MsJ [redacted] asked her three questions, Is your name [redacted] M [redacted] to which Ms [redacted] replied no The second question was do you live at a certain address now or in the past, to which Ms [redacted] answered no And question was are the last four numbers of your social security number, to which Ms [redacted] replied I will not respond to that question and MsJ [redacted] harassed her to respond and Ms [redacted] responded no! This should have required MsJ [redacted] to apologize to Ms [redacted] that we must have the wrong individual and terminate the call and returne the paperwork to the creditor I will see to it that MsJ [redacted] is severely reprimanded, in fact I will require a complete retraining regimen to be completed before MsJ [redacted] be allowed to represent our company on the phone in the future Furthermore I wish to apologize personally to Ms [redacted] for her distress caused by our employee and I will see to it she receives a personal call or letter from MsJ [redacted] if Ms [redacted] requires Sincerely, Melba M***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, I do want to ensure that the matter of this supposed debt is either validated or deleted. Thank-you

Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ June 7, Regarding Case Number: [redacted] , [redacted] who claims " woman name "Rose D***" from PDS Mediation contacted me today 6/2/around 10HST and claimed that in her office is a civil matter that I had direct involvement in? She left a case number [redacted] and to contact her at [redacted] ." "I researched online about PDS Mediation and found that it was a scam companyThese are also the same people that tries to contact me and tell me I have an unpaid magazine subscription of $1200?? I've never had such." I am enclosing a copy of our worksheet from the National Service Corporation with a balance owed of $for Maxim, Mens Fitness, Popular Hot Rodding, Stuff, and Sporting News Magazines all five to be paid for on an installment plan of $per month for months amounting to $Mr [redacted] made at least of these installments paying with a Master Card beginning with 5108/ending in and another installment by other financial means leaving a balance of $Mr [redacted] was advised that he had a balance of $and we could work it out on a monthly basisHe said that could work, however he would need to see the debt in question and MsD [redacted] stated "I will send you a DocuSign stating the amount owed and if you agree we will work out an arrangement for payment and I will send the agreed upon DocuSign to clarify our arrangement." This DocuSign was emailed to [redacted] on 06/02/We never heard from Mr [redacted] again until this complaint As to his assertions that "These are also the same people that tries to contact me and tell me I have an unpaid magazine subscription of $1200?? I've never had such." I can only respond that the only conversation our entity ever had with Mr [redacted] was at [redacted] when MsD [redacted] spoke with Mr [redacted] regarding the "DocuSign" transaction mentioned aboveFurthermore, MsD [redacted] had left a message on [redacted] also on 06/02/2016, however we had another number of [redacted] where she actually made contact with Mr [redacted] and the aforementioned conversation commencedSo unless that [redacted] is in fact Mr [redacted] 's wife's number I am not aware of his concern to stop calling her at work? If in fact it was his wife's work number, be assured we will never call it again and please accept our apologiesRegarding Mr [redacted] 's Desired Resolution: to stop calling any of my numbers and harassing me about a "Magazine Subscription" that I never agreed upon everI can assure him our mediation service will never call him again, however after returning the paperwork to the National Service Corporation with a copy of Mr [redacted] 's letter to the Revdex.com and our response I cannot speak for the NSC's course of action In anticipation that I have addressed Mr [redacted] 's concerns and attempting to acquiesce to his Desired Resolution to the best of our ability, I remain, Sincerely Melba M***, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) In regards to the mentioned conversation with Rose D***, at no time did I agree to payments or indicate that I would be setting up future paymentsAs explained to MsD***, I wanted to investigate the claims presented to me as it appeared to be an abcall appearing to possibly be a scam of some sort and requested more information about the matterMsD [redacted] stated that she would send me a document detailing the matter via emailAt no time was this an agreement to submit payment nor was it an admission to financial responsibilityThis was a clear message I had made to MsD [redacted] during our conversation Final Business Response / [redacted] (4000, 9, 2016/06/16) */ Regarding Revdex.com CASE #: [redacted] , [redacted] who responded to my response on this case dated 06/07/He now states "at no time did I agree to payments or indicate that I would be setting up future payments." I agreeIn the third paragraph of my response Mr [redacted] was advised that he had a balance of $and we could work it out on a monthly basisHe said "that could work", however he would need to see the debt in question and MsD [redacted] stated "I will send you a DocuSign stating the amount owed and if you agree we will work out an arrangement for payment and I will send the agreed upon DocuSign to clarify our arrangement." I apologize that evidently the word "could" may have been construed as "would." Since I have already agreed to never contact Mr [redacted] on this matter again I would hope that agreeing with him that "At no time was this agreement to submit payment nor was it an admission to financial responsibility, this was a clear message I had made to MsD [redacted] during our conversation." Again I agree totallyAs the copy of that DocuSign sent to Mr [redacted] states, Balance: $Settlement offer available upon discussionI hope that paperwork he has and my assurance that he did not make the above statements is accurate as far as Mr [redacted] 's concerns being metI apologize for the semantics and his case with PDS Mediation is closed Sincerely, Melba M***

Per Mr***'s request, we will provide all of the documentation that he has requested In addition, all correspondence will be done by mail only

Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ Regarding complaint ID [redacted] , [redacted] who claims "They are threatening legal action on behalf of Magazine Service Incfor a "breach of contract" over years ago." Our representative Lea S [redacted] did in fact contact Mr [redacted] on March 11, informing him of a balance left on a contract/agreement with the Magazine Service Incwho he had this balance with and their intention of allowing us to mediate a settlement with us as a last ditch effort prior to exhausting any and all of their legal remedies available to them should we fail to succeed in doing soBased on this information our representative Lea S [redacted] informed Mr [redacted] of his balance of $which she offered himMr [redacted] was adamant that he had never entered into any contract/agreement regarding this debt and was advised by our repthat he should seek legal advice before agreeing to settle, however he opted to register a complaint with the Revdex.com that "This is a scam and I want to report it based on the conversations I had with Lea and the conversations I had with the Revdex.com representative." I feel we advised Mr [redacted] properly that the Magazine Service Incwho I have included a copy of our paperwork that we work from, showing previous attempts to contact by phone, and correspondence from Interstate Recovery Service a collection agency who had deemed his account as non-collectible generating our eventual contact with Mr [redacted] Regarding Mr [redacted] 's Desired Resolution: I would like a formal apology and my "theoretical account" cleared, my personal information removed from their apparent call list." These requests can and will be accommodated to this extent; I personally apologize to Mr [redacted] for his angst from our representatives call attempting a mediated settlement on behalf of the Magazine Service CorporationHis "theoretical account" will be returned to said Corporation with a copy of his Revdex.com complaint, our answer, and I can assure Mr [redacted] that his personal information and number will be removed from our files; however I must keep my answer to the Bureau on file In anticipation that this will satisfy Mr [redacted] 's concerns, I remain, Sincerely, Melba M [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe that there is an account in my name, as I am looking at this document that was received, I see no attempts to reach meI see dates from 2012-all of which, I had a consistent phone numberI see a number on this page that I have never seen beforeI also see no name of a collection agency that allegedly handled this case, nor do I see any information about this company now handling it I would also like to point out that Magazine Service does not exist, as no contact information can be found about it, nor are the people I have spoken with willing to give me that information to contact them directlyI am concerned with being told a problem arose well over years ago and I'm being reached out to itI have searched this collection agency I filed the complaint with on Revdex.com.org and have found they use fraudulent practices to get consumers to pay money for things they have never heard of or seen When I stated I wanted my account cleared, I meant itIf it means getting me in touch with "Magazine Services" to do so, then so be itThis is not right Final Business Response / [redacted] (4000, 9, 2016/04/01) */ In response to case number Revdex.com [redacted] , [redacted] who now states "I do not believe there is an account in my name, as I am looking at this document that was received, I see no attempts to reach meI see dates from 2012-all of which, I had a consistent phone numberI see a number on this page that I have never seen beforeI also see no name of a collection agency that allegedly handled this case, nor do I see any information about this company now handling it." My response to this first paragraph of his letter is this, I sent the paperwork forwarded to me from the last collection agency Interstate Recovery Service who attempted on numerous occasions beginning in March of through October of to make contact with Mr [redacted] without success before deeming his account as non-collectible and then forwarding this account to us in March of on behalf of the Magazine Service as a final attempt to reach a mediated settlement before the Magazine Service explored other options of recovering their $owedAs I alluded to in my original response, I identified the collection agency who sent us the paperwork (next to last paragraph) Interstate Recovery Service, 757-631-(I did not include their phone number in my original response) Our purpose is to attempt a mediated response to the paperwork afforded us on behalf of Paid During Service magazine publishers accounts such as Magazine Service, Allied Publishers Service, and numerous other accounts that have been subjected to a whole host of collection efforts from in house collections, as well as full blown collection agencies such as the Interstate Recovery Service who I reached out to at the above number (757-631-0005) to determine why I nor Mr [redacted] seems to be able to contact them directlyWhen I sent back my response to Mr [redacted] 's original letter I always send the paperwork to the last collection agency who retained our services due to the "non-collectible" status of the account allowing the collection agency and the company to discuss their eventual strategy as I did in this caseSo, I called the IRS to determine how I could appease Mr [redacted] 's concerns with contacting Magazine Service who Mr [redacted] is adamant that they "do not exist." I was informed by a "Judy" that evidently the actual Magazine Service is now out of business, however their accounts are being serviced by the IRS who Judy informed me that if Mr [redacted] wished to pay the $869.71, they the International Recovery Service would guarantee the full five (5) years of service on all of Mr [redacted] 's service owed from the Magazine Service and wanted Mr [redacted] to be aware that the IRS has an A+ rating from the Revdex.com As you can see this situation has become more contentious than I originally was aware of myself, so if Mr [redacted] wishes to avail himself of the information I have supplied and call the Interstate Recovery Service for further clarification regarding his concerns with the Magazine Service and his account with their agency I suggest he do so, since I believe I have attempted to comply with his "modest requests" to the best of my abilityIn hopes of satisfying our end of Mr [redacted] 's concerns and in anticipation that possibly the IRS may be able to address the balance of his concerns, I remain; Sincerely, Melba JM [redacted] Final Consumer Response / [redacted] (2000, 11, 2016/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I needed was to know who to reach out to, and Melba gave me this informationI am appeased and will reach out to IRS for further actionThank you so much for your inquiries and legwork to assist me, MsM***Thank you very muchI really appreciate it and I will do what I can to reach out to them

In response to the above complaint.I have reviewed the recording of Mrs***, and I have to take issue with her statementsOur representative never said that her husband was part of a lawsuitShe was told that legal action was one possibility depending on how Mr
*** chose to resolve this matterMrs*** was never asked for her husband's social security numberThe representative simply tried to verify the last four digits of his social security number which Mr*** gave at the time of his original orderIn trying to find a good address/phone number for Mr***, his father's address came up as a possible address for Mr***Her then making the leap to say we are trying to scam the elderly is completely absurd.That being said, it is our policy not to do business with anyone who is uncomfortable doing business with us, which seems to be the case with Mrand Mrs***Therefore, we will purge their information from our files, and there will be no more contact from our office.Sincerely,Melba M***

Initial Business Response /* (1000, 5, 2015/11/11) */
In response to complaint ,***, who was contacted by our representative Kendall S*** who Ms*** states "to inform me that I was being sued for breach of contract from a magazine service that I
apparently signed up for over years ago that was supposedly for $per month for monthsThe claim that I defaulted on payment for these magazines in January of 2006, that I had paid roughly $into the service (which I honestly do not recall), and they were suing for the remaining $415." Regarding this aspect of her complaint I wish to address the fact that MsS*** did not say "that I was being sued for breach of contract, we do not have the authority to sue anyoneThe statement made by MsS*** was that we had been retained by the *** to attempt a mediated settlement in lieu of the *** taking alternative measures including litigation if necessary to rectify her outstanding balance of $as well as all additional costs associated with her delinquency including late charges, interest, and possible attorney fees that would increase her exposure to a far greater amount in the event *** chose this course of actionAccording to our paperwork supplied to us from the last collection agency Ms*** was involved with, the *** out of ***her payments of $per month for months amounted to $911.71, her final balance that we were attempting to mediate was $thereby accounting for our representative's figure of "roughly 500."
The copy of the paperwork forwarded to us from the *** seems to address Ms***'s comments that "I stated that I had never received any collections notices on this and that I had received no prior notification of this supposed debtShe agreed that it was likelyI also noted that that this was never reported against my creditShe stated that that they don't report because people are more likely to pay when you threaten legal action." The fact is MsS*** told Ms*** that the *** has that remedy (credit bureau's being notified of the debt and subsequent collection agencies and mediation efforts to satisfy the debt to no avail as a last threat before and in conjunction with legal action) as a last resort
In response to the last factor of Ms***'s concerns "She stated they were contacting me because they wanted to file before the statute of limitations expired." Her contention that the Statute in Connecticut was years is correctMsS*** I assume must have been under the impression that the Statute was elongated from the fact that Ms*** had made other payment arrangements or misread her copy of the worksheet she was working fromIn this case Ms*** is correct that the Statute Of Limitations has in fact expired, and she is not subject to litigation on this caseTherefore we are agreeable to Cease and Desist as she requested and I wish to apologize for our representatives error regarding the Statute in Connecticut, she was wrongWe can assume that no further contact will occur from PDS Arbitration Services regarding this matter
In closing, our procedure will be to return all of our paperwork, skip tracing material, copy of this complaint, our response verifying our separation from this mediation attempt with prejudice, however, even though there is no precedent for a suit or litigious effort on the part of the *** it does not abrogate the debt owed to the *** and they could exercise their right to contact the credit bureausI would advise against this but it's not our callAgain my apologies to Ms***
Sincerely,
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would think that someone who answered the phone and referred to themselves as a "Senior Mediator" would have fully reviewed the case prior to placing the callShe also stated that a suit had already been filedWhen I asked for documentation, she told me that anything I received would be legal documentsRegardless, I am glad this issue is resolved

Per the Revdex.com's suggestion, you can contact the *** *** **directlyThe direct line for the company and it's affiliates is ***, when the automated system answers, just press 0.Sincerely,Melba ** M***

I have attached our debtor worksheet which will serve as validation of the debt, as well as the settlement agreement that Ms*** signedPlease note that the worksheet shows the magazines that were purchased and underneath the amount she paid. As
far as the Statute of Limitations is concerned, Ms*** is correctThe Statute of Limitations in Texas is four years, but that begins on the date of the last payment which was August 1, 2013; therefore our clients is well within their rights to pursue this matterAlso please note that in the upper right of the worksheet is says *** *** **., they are the original sales company, while *** *** ***actually provided the magazines, and serviced the account. Her payment on March 21, was processed by *** *** *** due to the fact that they now serve as a payment clearinghouse for several magazine companies. The fact that her credit score has not been affected because companies are not required to report all delinquent debt to the credit reporting agencies, although our client does reserve the right to do so if the settlement agreement is not honored. To answer Ms***'s assertion that we led her into a scamming trap, I would refer her back to the fact that we are Revdex.com accredited business. Since we provided validation of the debt, and hopefully answered Ms***'s concerns, we now consider the matter closed. Sincerely, Melba M***

Regarding Case Number ***, *** *** "who was contacted about a contract for magazines that I never subscribed to harassed by Ashley W***, not provided info about said collection" According to our records a message was left at 04:P.Mat ***Another message was also left at
*** P.MBoth of these calls occurred on 07/11/A call was received at 10:A.M07/12/from *** *** to our representative Ashley W*** wanting all info to be mailedOur repclaimed the information had been mailed to her from the previous collection agency and that she had received it and that she (Ms***) essentially owed this debt and the conversation became belligerent and quite frankly I can empathize with Ms***'s allegations that she could feel harassedWith that being said I have included the paperwork sent to us by the last collection agency the Interstate Recovery Service who represented the Magazine Service Corporation that Ms*** (aka ***) and deemed her debt as "non-collectible." This worksheet is what we work fromOur goal is to mediate a settlement with the debtor and our client the Magazine Service, and if that conclusion cannot be reached we send the contract/agreement back to the company to explore their other options including possible litigation, however in Ms***'s case it appears her account has lapsed the Statute of Limitations which of course would indemnify Ms*** from any lawsuit from Magazine Service Corpas Ms*** has noted
My response is this; I feel that our representative Ashley W*** who is months pregnant was argumentative, did not comply with Ms***'s request for information to be mailed which is her right, implied that Ms*** would "receive said recording in court" which also suggests that PDS Mediation would be involved in some sort of litigation with Ms***, and was rude and accusatoryTherefore I am apologizing for Ashley and our company, PDS Mediation as Ms*** has requested in her Desired ResolutionI have personally reprimanded MsW*** for her extremely unprofessional conduct representing our company and her lack of empathy regarding her attack attitude, lack of discretion in assuming Ms*** was being evasive instead of attempting to find common ground! I mention the months pregnancy as an excuse that Ashley essentially used in her defenseI suggested that we could entertain the possibility that she could take a leave of absence until she had the baby and she could then take her pregnancy leave and resume her job with a better attitude at that time or alternatively we could focus on retraining her communicating skills dedicated towards mediation not confrontationShe has opted for the latter!
I can only hope that Ms*** accepts my apology and takes solace that PDS Mediation will never call Ms*** again, that her account with the Magazine Service will be returned along with a copy of this letter and our suggestion that they write this debt off their books
Sincerely,
Melba *M*** (***.pdf)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because: I still have not received anything that was requested initiallyI am however satisfied with the contact by mail only

First, let me apologize to Ms*** for her negative experience with our companyIt appears that Ms*** jumped to many conclusions about us without returning the call in order to gather all of the factsHad she called we would have been happy to provide her with
validation of her debt, in writingWe must acknowledge that anyone can go to a blog on the internet and write anything about anyone or any company without having to disclose their real name, and without any fear of repercussion. That being said, however, we do not want to do business with anyone who is uncomfortable doing business with us, so therefore, we will not contact Ms*** again, and we have deleted her information from our records. Sincerely, Melba M***

We have provided all of the information that was provided to usWe are sorry if that isn't enoughWe will forward this file back to our client, and notify them that the only acceptable contact is by mailwe will recuse ourselves from this case

Initial Business Response /* (1000, 5, 2015/09/29) */
Regarding Complaint No: [redacted], [redacted] who claims she was contacted by Leanne H[redacted] looking for [redacted] - "which does not live here nor are we responsible for [redacted] in any way." Checking our VOIP (Voice Over Internet...

Protocol) phone system we have determined that Leanne H[redacted] left a message on [redacted] on 09/17/2015 for Leanne H[redacted]. There was no response. On 09/21/2015 Leanne H[redacted] called [redacted] again leaving a message for [redacted] again at 05:33 P.M. An inbound call from Ms. [redacted] was received from her at 05:33 when Ms. [redacted] requested that Ms. H[redacted] "to stop calling for [redacted]" when Ms. H[redacted] laughed at her and hung up. Then evidently Ms. [redacted] called two or three times to speak to Ms. H[redacted] who eventually answered and told Ms. [redacted] "you need to stop calling my phone, honey and hung up again."
After listening to these calls I am in complete agreement with Ms. [redacted], she should have listened to [redacted] and determined that she was not the person who she was attempting to contact, allowed her to explain this fact, and assured her that we would not contact her again. Instead Ms. H[redacted] acted totally unprofessional and generated a complaint against herself and our company. For that I apologize and will take the appropriate measures to reprimand and retrain her on the appropriate measures necessary to remain employed here. As far as Ms. [redacted]'s Desired Settlement: Stop calling and contact us regarding this. I can accommodate this demand and virtually guarantee that Ms. [redacted] will never be called or contacted in any way by our entity. Secondly, I cannot assert that we will terminate Ms. H[redacted], however, I can assure Ms. [redacted] that this incident will be included in her file with the admonition that any further incident of this type will result in her termination, and furthermore I will require Ms. H[redacted] to call and personally apologize for the angst and consternation she caused Ms. [redacted] should she feel that warranted or do so by mail if she would rather the apology be in writing.
In anticipation that this will satisfy Ms. [redacted] along with my personal apology, I remain;
Sincerely,
M.J. M[redacted]

Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that the retraining of Ms H[redacted] will hopefully deter this have happening to another individual. And, if it does, will face further disciplinary actions. I do not wish to speak to Ms.H[redacted] regarding an apology. Nor do I require one in writing. I will consider this issue closed.