Peace of Mind Home Inspection

We sub out our monitoring out and pay months at a time and have to cancel days priorSo since we already paid for it, the customer is responsible for that invoice

Complaint: ***
I am rejecting this response because: I'd like an explanation of the comment "to collect the $for the quarter that we already paid"You are the monitoring company, so who did you pay and why, as yr tech had already disconnected my service on May and yr invoice was for June through Aug?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To begin Sumners auto care was not open 9-10-16Mr *** oil change was done 9-9-at closing time basically around 5:pmBob *** business hours on 9-9-is till 7pmas Mr *** states in your letter1-After a couple of hours of his car sitting at home he heard a noise2-Then
proceeded to leaving to get more oil3-Then he contacted *** and attempted to take them the vehicle So clearly this didn't happen as he stated, in that hour and minutes they was open REGUARDLESS Mr *** stated repetitively on phonethat his oil has ran out and leak in his DRIVEWAY and his motor had no oil in itattached is pictures of his driveway clearly showing this not the casetheir is not quarts of motor oil stained into his driveway Mr *** also stated he did see a low oil pressure lightyet still continued to drive it till the motor basically locked up,REGUARDLESS When the vehicle was inspected on 9-14-at Sumners Auto Careit had roughly quarts of motor oil in it , the vehicle only holds quartsSo yes, as Mr *** stated he did add roughly quarts of oil to it.the video also proves thisattached is the video in the secons email because the sizes of the file is to big also attached is a camera view up the oil panshowing the motor is full of metal and has most likely spun a bearing in the lower halfwhich clearly is not our fault (being it was full of oil during the time of failure) so to recap the facts1- The oil was full at the time of the motor failure 2- The oil change was done correctly on 9-9-16 3- At this point Sumner Auto Care was not at fault in anyway possible, As unfortunate as this is for Mr *** that his USED (junk yard motor) had expired we still understand his frustration and the position it puts him and his family in,So we offered to help as much as possible by allowing him to bring us a motor and paying only the labor and the fluids to install it which he refusesSo at this point their is nothing else we can help Mr *** with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello,Mr. [redacted] signed a contract with American Alarm Ltd. on 04/24/2013 for 1 year. The contract automatically renews for another term unless cancelled 60 days prior to expiration date. Mr. [redacted] emailed us on 10/10/14 to cancel the alarm system, we had an appointment set up to go out there on...

10/15/14 to deactivate it. He called back and stated the sale of his house fell through and the house was back on the market so he wanted to keep the alarm on. Mr. [redacted] then emailed us on 5/27/15 that he no longer wanted the alarm service. We told Mr. [redacted] we would need to come out there to deactivate the alarm system and that he would be responsible for the invoice that went out on 05/20/15 in the amount of $95.56. The invoice had already gone out and we were not holding him to the contract if he paid it. If he does not pay it we would have to hold him to the 1 year renewable contract. Mr. [redacted] has been very unreasonable and rude to the staff in our office.I have enclosed a copy of Mr. [redacted]`s contract with American Alarm.

We sub out our monitoring out  and pay 3 months at a time and have to cancel 30 days prior. So since we already paid for it, the customer is responsible for that invoice.

Complaint: [redacted]
I am rejecting this response because:  The info given about the phone conversation I had with [redacted] back in Oct is only partially correct.  What's not mentioned in the email is that he informed me that I couldn't disconnect from the service until the time of my closing ( mid Nov) because the state of ** would not allow it. Supposedly due to a recent law that had come into effect after some tragic fire in [redacted] that killed people in a house where monitoring had ceased. I did continue the service when the sale of my home fell  through because I was away in **, but mostly because I was under the impression from him that I was not able to withdraw. Frankly, I feel the company has already gotten an additional 6 months business from me that it didn't deserve because I was misled by it's owner. As to the charge of being discourteous to staff, I'm in possession of email conversations that ( I believe) would either exonerate me or make it abundantly clear that both sides are complicit. I do acknowledge that, after rereading the contract, there is a clause there that refers to a 60 day notification to discontinue service. However, during my recent phone and email conversations with Ms. [redacted] and [redacted], neither took the time to point that out. They only wanted me to pay the invoice for 3 months worth of service going forward or my account would be put into collection.  If they were truly attempting to be helpful and forthright, they'd have taken the time to point that pivotal piece of information out, which would have at least allowed me a 1 month rebate in return. 
Sincerely,
[redacted]