Peace of Mind Testing Reviews (2)
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Peace of Mind Testing Rating
Description: Laboratories - Testing, Medical Testing Companies, Drug & Alcohol Screening & Testing
Address: 44056 Riverpoint Dr, Leesburg, Virginia, United States, 20176-8203
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www.pomlabtest.com
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Hello Revdex.com:First let me explain how our company works. We serve as the middle man in terms of ordering bloodwork for our customers so that they can go to [redacted] to collect the blood and run the test. This customer went to [redacted] in Arizona to get bloodwork...
done. Our company only order the bloodwork. We do not handle the specimens nor do we run any test. The customer called to obtain his lab results and when we looked in our [redacted] Eresults system there were no results under our [redacted] account. We called [redacted] customer service and they did a query search under our 2 lab accounts as well as their own house accounts and did not find his results. They also did a query search for the whole state of Arizona and know one by his name was pulled up in their system. They even tried different variations of his name and could not find results for him. We called several times and each time same result no one can find his lab results. I offered him a full refund and apologized. If the customer is ever back in the States we can order this test again free of cost. As a middle man there are things beyond my control such as a specimen being lost by the laboratory. Again if he wants I can order this test again.[redacted]
Review: I used there services to have blood testing done. I had to go to great lengths to get it done, when I contacted them they told me the company that did the blood test could not find them. This is totally unacceptable even though they refunded my moneyDesired Settlement: Be provided with the blood test
Business
Response:
Hello Revdex.com:First let me explain how our company works. We serve as the middle man in terms of ordering bloodwork for our customers so that they can go to [redacted] to collect the blood and run the test. This customer went to [redacted] in Arizona to get bloodwork done. Our company only order the bloodwork. We do not handle the specimens nor do we run any test. The customer called to obtain his lab results and when we looked in our [redacted] Eresults system there were no results under our [redacted] account. We called [redacted] customer service and they did a query search under our 2 lab accounts as well as their own house accounts and did not find his results. They also did a query search for the whole state of Arizona and know one by his name was pulled up in their system. They even tried different variations of his name and could not find results for him. We called several times and each time same result no one can find his lab results. I offered him a full refund and apologized. If the customer is ever back in the States we can order this test again free of cost. As a middle man there are things beyond my control such as a specimen being lost by the laboratory. Again if he wants I can order this test again.[redacted]