Dear [redacted] In response to the complaint from [redacted] , ID # [redacted] , dated 8-26-2016, [redacted] called on 8-1-to have us install a Hayward pump that he hadI explained to him that we could install the plumbing portion of the pump but since we were not electricians, we could not do the electrical portion.He explained that he had a heavy cord with a special plug on the end, could we hook that upI said yes, and after many discussions with him and his description of his wiring, that he had just replaced the breaker and had attached two wires to it, I was comfortable that his system was wired for 220VOn 8-3-our service people were to his house and installed his pumpHis old pump motor, in fact, was set up for 220VOur people made the wire connection to the two terminals on the back of the pump.Apparently, there was some other issue with his electrical system, our people were not able to start the pump [redacted] then made some repair to his electrical system and was able to start the motorBy the way, sending 110V to a motor set up for 220V will not damage the motorIt apparently made some unusual noisesHe called again, and I explained again that we were not electricians that he would need to call an electrician, and, in fact, gave him the number of one that we useUltimately it was determined that his incoming power was 110V, his electrician made the switch on the back of the motor, and all is fine.From the beginning, [redacted] was told that electrically he would need an electrician, and was repeatedly told we were notWe tried to do him a favor by hooking up his power cord, which, from all his descriptions was very heavy and had a special plug on it, again suggesting 220VAll pool equipment comes from the factory set up for 220V, to make it 110V requires making a change in the wiring.Weather [redacted] needed an electrician at the beginning of the process, or the end, he still needed an electrician, which [redacted] was told repeatedly we were not.Thank You,Dave G***Service Manager Westmoreland Pools & Spas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rebutting Dave G***”s 8/31/response to my complaint dated 8/26/(ID [redacted] ).In the second paragraph Dave alleges my old pump was set up for a 220V I discussed this allegation with a certified electrician, [redacted] , and he said there is no way the old pump would have operated as a 220V setup without burning up [redacted] ***, the place I bought my new pump, told me the same thing I had the old pump plus years Dave’s people hooked the new pump up for 220Vinstead of a 110V connectionIf needed you can call my electrician, call him at [redacted] *** as to what he found when he corrected the wiring problem.In the third paragraph, the other electrical problem that Dave referenced, was a blown GFI I had to go out and buy a new GFI, which I installed myself His people had already left my home without checking out whether their installation was working properly.In the fourth paragraph Dave G [redacted] mischaracterized several statements In fact on my initial phone call on 8/1/he clearly stated that they could install my electrical cord made for outside use to my new pool super pump For experienced pool personnel this is not a difficult job The installation of the electrical cord was included in the quoted price of $ In other words I paid for the so called “favor” that he references in his letter.Additionally, Dave G***’s statement in the fourth paragraph that I was told from the beginning that I needed an electrician is not true I was only told to contact an electrician after I called WP&S after his personnel’s installation and told Dave about the problems I was experiencing with my pump motor (it was making a straining noise, not pumping the water through the lines and it was overheating) My electrician told me that I was lucky that I didn’t burn out the motor.In summary, because of Westmoreland Pool and Spa’s mistake, I had to pay an electrician $to correct the problem caused by WP&S personnel Therefore, I am requesting WP&S to reimburse me for this additional expenseI believe this is the way a reputable business should handle this matter[redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This pool heater used cheap components that fell apart quickly. The chemicals were observed one time and we're off slightly. I disagree with their readings. They never showed that far off on my test strips and I constantly maintained our chemicals. I also have other components of the pool filter that are fine and significantly older. We hd a swim party in this pool the day before this reading and NOONE had chemical burns or skin issues that would result from this type of reading. We also had 1.75 inches of likely acid rain the Saturday prior to this reading and the filter was off for two to three days Do to the heater breaking so we could not adjust chemicals. I have since read the reviews online about [redacted] heaters and this is a consistent complaint that the company does not honor the warranty andthe heater breaks within the first year.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rebutting Dave G[redacted]”s 8/31/16 response to my complaint dated 8/26/16 (ID [redacted]).In the second paragraph Dave alleges my old pump was set up for a 220V. I discussed this allegation with a certified electrician, [redacted], and he said there is no way the old pump would have operated as a 220V setup without burning up. [redacted], the place I bought my new pump, told me the same thing. I had the old pump 14 plus years. Dave’s people hooked the new pump up for 220Vinstead of a 110V connection. If needed you can call my electrician, call him at [redacted] as to what he found when he corrected the wiring problem.In the third paragraph, the other electrical problem that Dave referenced, was a blown GFI. I had to go out and buy a new GFI, which I installed myself. His people had already left my home without checking out whether their installation was working properly.In the fourth paragraph Dave G[redacted] mischaracterized several statements. In fact on my initial phone call on 8/1/16 he clearly stated that they could install my electrical cord made for outside use to my new pool super pump. For experienced pool personnel this is not a difficult job. The installation of the electrical cord was included in the quoted price of $125.00. In other words I paid for the so called “favor” that he references in his letter.Additionally, Dave G[redacted]’s statement in the fourth paragraph that I was told from the beginning that I needed an electrician is not true. I was only told to contact an electrician after I called WP&S after his personnel’s installation and told Dave about the problems I was experiencing with my pump motor (it was making a straining noise, not pumping the water through the lines and it was overheating) My electrician told me that I was lucky that I didn’t burn out the motor.In summary, because of Westmoreland Pool and Spa’s mistake, I had to pay an electrician $120.00 to correct the problem caused by WP&S personnel. Therefore, I am requesting WP&S to reimburse me for this additional expense. I believe this is the way a reputable business should handle this matter.[redacted]
Dear [redacted]In response to the complaint from [redacted], ID # [redacted], dated 8-26-2016, [redacted] called on 8-1-2016 to have us install a Hayward pump that he had. I explained to him that we could install the plumbing portion of the pump but since we were not electricians, we could not do the electrical...
portion.He explained that he had a heavy cord with a special plug on the end, could we hook that up. I said yes, and after many discussions with him and his description of his wiring, that he had just replaced the breaker and had attached two wires to it, I was comfortable that his system was wired for 220V. On 8-3-2016 our service people were to his house and installed his pump. His old pump motor, in fact, was set up for 220V. Our people made the wire connection to the two terminals on the back of the pump.Apparently, there was some other issue with his electrical system, our people were not able to start the pump. [redacted] then made some repair to his electrical system and was able to start the motor. By the way, sending 110V to a motor set up for 220V will not damage the motor. It apparently made some unusual noises. He called again, and I explained again that we were not electricians that he would need to call an electrician, and, in fact, gave him the number of one that we use. Ultimately it was determined that his incoming power was 110V, his electrician made the switch on the back of the motor, and all is fine.From the beginning, [redacted] was told that electrically he would need an electrician, and was repeatedly told we were not. We tried to do him a favor by hooking up his power cord, which, from all his descriptions was very heavy and had a special plug on it, again suggesting 220V. All pool equipment comes from the factory set up for 220V, to make it 110V requires making a change in the wiring.Weather [redacted] needed an electrician at the beginning of the process, or the end, he still needed an electrician, which [redacted] was told repeatedly we were not.Thank You,Dave G[redacted]Service Manager Westmoreland Pools & Spas
Dear [redacted]In response to the complaint from [redacted] ID # [redacted], [redacted] called on 7-29-2016 to say she had a leak in her gas heater that was installed on 5-6-2016, ser # [redacted]. The unit does have a manufacturer's warranty on it, which we submitted to the manufacturer on 8-2-2016. The...
manufacturer requested photographs of the heat exchanger tubing, which were e-mailed to them. They made a determination at that time that the leak was the result of a chemical issue with the water and was not covered under the terms of the warranty, which is why the unit had failed.The water tested very high Chlorine levels (10+), very low PH levels (below 6), and low Alkalinity levels (80). The warranty information states that if the PH is allowed to drop below 7.2, and the Alkalinity is not properly maintained, the water will become more acidic. Acidic water has a tendency to dissolve metal components in the pool plumbing such as copper tubing in the heat exchanger. [redacted] (the manufacturer) does not warrant heat exchangers damaged by corrosive water issues or from the build-up of calcium in the heater's heat exchanger.Initially, [redacted] denied the claim. The manufacturer did offer to [redacted] a replacement unit on 8-4-2016 at a greatly reduced price ($875.60 + freight and taxes) for a new unit. Current selling price for this unit is $2400. Westmoreland Pools was willing to install it at no cost to [redacted].The manual can be viewed at:http://www[redacted]This manual was given to the homeowner when the unit was installed. On page 3, section 1.2 clearly states that damage to the heat exchanger by corrosive water is not covered by the warranty.Thank You,Dave G[redacted]Service ManagerWestmoreland Pools & Spas
Dear [redacted] In response to the complaint from [redacted] , ID # [redacted] , dated 8-26-2016, [redacted] called on 8-1-to have us install a Hayward pump that he hadI explained to him that we could install the plumbing portion of the pump but since we were not electricians, we could not do the electrical portion.He explained that he had a heavy cord with a special plug on the end, could we hook that upI said yes, and after many discussions with him and his description of his wiring, that he had just replaced the breaker and had attached two wires to it, I was comfortable that his system was wired for 220VOn 8-3-our service people were to his house and installed his pumpHis old pump motor, in fact, was set up for 220VOur people made the wire connection to the two terminals on the back of the pump.Apparently, there was some other issue with his electrical system, our people were not able to start the pump [redacted] then made some repair to his electrical system and was able to start the motorBy the way, sending 110V to a motor set up for 220V will not damage the motorIt apparently made some unusual noisesHe called again, and I explained again that we were not electricians that he would need to call an electrician, and, in fact, gave him the number of one that we useUltimately it was determined that his incoming power was 110V, his electrician made the switch on the back of the motor, and all is fine.From the beginning, [redacted] was told that electrically he would need an electrician, and was repeatedly told we were notWe tried to do him a favor by hooking up his power cord, which, from all his descriptions was very heavy and had a special plug on it, again suggesting 220VAll pool equipment comes from the factory set up for 220V, to make it 110V requires making a change in the wiring.Weather [redacted] needed an electrician at the beginning of the process, or the end, he still needed an electrician, which [redacted] was told repeatedly we were not.Thank You,Dave G***Service Manager Westmoreland Pools & Spas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rebutting Dave G***”s 8/31/response to my complaint dated 8/26/(ID [redacted] ).In the second paragraph Dave alleges my old pump was set up for a 220V I discussed this allegation with a certified electrician, [redacted] , and he said there is no way the old pump would have operated as a 220V setup without burning up [redacted] ***, the place I bought my new pump, told me the same thing I had the old pump plus years Dave’s people hooked the new pump up for 220Vinstead of a 110V connectionIf needed you can call my electrician, call him at [redacted] *** as to what he found when he corrected the wiring problem.In the third paragraph, the other electrical problem that Dave referenced, was a blown GFI I had to go out and buy a new GFI, which I installed myself His people had already left my home without checking out whether their installation was working properly.In the fourth paragraph Dave G [redacted] mischaracterized several statements In fact on my initial phone call on 8/1/he clearly stated that they could install my electrical cord made for outside use to my new pool super pump For experienced pool personnel this is not a difficult job The installation of the electrical cord was included in the quoted price of $ In other words I paid for the so called “favor” that he references in his letter.Additionally, Dave G***’s statement in the fourth paragraph that I was told from the beginning that I needed an electrician is not true I was only told to contact an electrician after I called WP&S after his personnel’s installation and told Dave about the problems I was experiencing with my pump motor (it was making a straining noise, not pumping the water through the lines and it was overheating) My electrician told me that I was lucky that I didn’t burn out the motor.In summary, because of Westmoreland Pool and Spa’s mistake, I had to pay an electrician $to correct the problem caused by WP&S personnel Therefore, I am requesting WP&S to reimburse me for this additional expenseI believe this is the way a reputable business should handle this matter[redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This pool heater used cheap components that fell apart quickly. The chemicals were observed one time and we're off slightly. I disagree with their readings. They never showed that far off on my test strips and I constantly maintained our chemicals. I also have other components of the pool filter that are fine and significantly older. We hd a swim party in this pool the day before this reading and NOONE had chemical burns or skin issues that would result from this type of reading. We also had 1.75 inches of likely acid rain the Saturday prior to this reading and the filter was off for two to three days Do to the heater breaking so we could not adjust chemicals. I have since read the reviews online about [redacted] heaters and this is a consistent complaint that the company does not honor the warranty andthe heater breaks within the first year.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rebutting Dave G[redacted]”s 8/31/16 response to my complaint dated 8/26/16 (ID [redacted]).In the second paragraph Dave alleges my old pump was set up for a 220V. I discussed this allegation with a certified electrician, [redacted], and he said there is no way the old pump would have operated as a 220V setup without burning up. [redacted], the place I bought my new pump, told me the same thing. I had the old pump 14 plus years. Dave’s people hooked the new pump up for 220Vinstead of a 110V connection. If needed you can call my electrician, call him at [redacted] as to what he found when he corrected the wiring problem.In the third paragraph, the other electrical problem that Dave referenced, was a blown GFI. I had to go out and buy a new GFI, which I installed myself. His people had already left my home without checking out whether their installation was working properly.In the fourth paragraph Dave G[redacted] mischaracterized several statements. In fact on my initial phone call on 8/1/16 he clearly stated that they could install my electrical cord made for outside use to my new pool super pump. For experienced pool personnel this is not a difficult job. The installation of the electrical cord was included in the quoted price of $125.00. In other words I paid for the so called “favor” that he references in his letter.Additionally, Dave G[redacted]’s statement in the fourth paragraph that I was told from the beginning that I needed an electrician is not true. I was only told to contact an electrician after I called WP&S after his personnel’s installation and told Dave about the problems I was experiencing with my pump motor (it was making a straining noise, not pumping the water through the lines and it was overheating) My electrician told me that I was lucky that I didn’t burn out the motor.In summary, because of Westmoreland Pool and Spa’s mistake, I had to pay an electrician $120.00 to correct the problem caused by WP&S personnel. Therefore, I am requesting WP&S to reimburse me for this additional expense. I believe this is the way a reputable business should handle this matter.[redacted]
Dear [redacted]In response to the complaint from [redacted], ID # [redacted], dated 8-26-2016, [redacted] called on 8-1-2016 to have us install a Hayward pump that he had. I explained to him that we could install the plumbing portion of the pump but since we were not electricians, we could not do the electrical...
portion.He explained that he had a heavy cord with a special plug on the end, could we hook that up. I said yes, and after many discussions with him and his description of his wiring, that he had just replaced the breaker and had attached two wires to it, I was comfortable that his system was wired for 220V. On 8-3-2016 our service people were to his house and installed his pump. His old pump motor, in fact, was set up for 220V. Our people made the wire connection to the two terminals on the back of the pump.Apparently, there was some other issue with his electrical system, our people were not able to start the pump. [redacted] then made some repair to his electrical system and was able to start the motor. By the way, sending 110V to a motor set up for 220V will not damage the motor. It apparently made some unusual noises. He called again, and I explained again that we were not electricians that he would need to call an electrician, and, in fact, gave him the number of one that we use. Ultimately it was determined that his incoming power was 110V, his electrician made the switch on the back of the motor, and all is fine.From the beginning, [redacted] was told that electrically he would need an electrician, and was repeatedly told we were not. We tried to do him a favor by hooking up his power cord, which, from all his descriptions was very heavy and had a special plug on it, again suggesting 220V. All pool equipment comes from the factory set up for 220V, to make it 110V requires making a change in the wiring.Weather [redacted] needed an electrician at the beginning of the process, or the end, he still needed an electrician, which [redacted] was told repeatedly we were not.Thank You,Dave G[redacted]Service Manager Westmoreland Pools & Spas
Dear [redacted]In response to the complaint from [redacted] ID # [redacted], [redacted] called on 7-29-2016 to say she had a leak in her gas heater that was installed on 5-6-2016, ser # [redacted]. The unit does have a manufacturer's warranty on it, which we submitted to the manufacturer on 8-2-2016. The...
manufacturer requested photographs of the heat exchanger tubing, which were e-mailed to them. They made a determination at that time that the leak was the result of a chemical issue with the water and was not covered under the terms of the warranty, which is why the unit had failed.The water tested very high Chlorine levels (10+), very low PH levels (below 6), and low Alkalinity levels (80). The warranty information states that if the PH is allowed to drop below 7.2, and the Alkalinity is not properly maintained, the water will become more acidic. Acidic water has a tendency to dissolve metal components in the pool plumbing such as copper tubing in the heat exchanger. [redacted] (the manufacturer) does not warrant heat exchangers damaged by corrosive water issues or from the build-up of calcium in the heater's heat exchanger.Initially, [redacted] denied the claim. The manufacturer did offer to [redacted] a replacement unit on 8-4-2016 at a greatly reduced price ($875.60 + freight and taxes) for a new unit. Current selling price for this unit is $2400. Westmoreland Pools was willing to install it at no cost to [redacted].The manual can be viewed at:http://www[redacted]This manual was given to the homeowner when the unit was installed. On page 3, section 1.2 clearly states that damage to the heat exchanger by corrosive water is not covered by the warranty.Thank You,Dave G[redacted]Service ManagerWestmoreland Pools & Spas