After cleaning the watch and replacing its batteries, we noticed that the band clasp was missing. When the customer came to pick up her watch, I informed her that it was missing. The customer blamed me for breaking the clasp so she refused to pay for the services we provided (cleaning and replacing... the battery). I said that we would discount the price, she suggested $15 and I agreed. But, she still demanded that I take the responsibility of the missing band clasp. I told her that I didn't lose the clasp, but she could leave the watch at my store for us to fix. She angrily replied that she wouldn't leave the watch with us since she didn't trust our workers. After she left, I felt bad about the incident. After thinking about what could have happened to the clasp, we started looking for the clasp on the floor. If the clasp pin is weak or not properly fit, the clasp can become undone. Fortunately, we were able to find it in the corn er of the floor so I called the customer right away at 7:00 PM (on the same day). I left her a message that we found the piece and to bring the watch back to our store for us to fix. I also apologized for the uncomfortable experience caused by us. We want to resolve this matter but she has yet to respond.
After cleaning the watch and replacing its batteries, we noticed that the band clasp was missing. When the customer came to pick up her watch, I informed her that it was missing. The customer blamed me for breaking the clasp so she refused to pay for the services we provided (cleaning and replacing...
the battery). I said that we would discount the price, she suggested $15 and I agreed. But, she still demanded that I take the responsibility of the missing band clasp. I told her that I didn't lose the clasp, but she could leave the watch at my store for us to fix. She angrily replied that she wouldn't leave the watch with us since she didn't trust our workers. After she left, I felt bad about the incident. After thinking about what could have happened to the clasp, we started looking for the clasp on the floor. If the clasp pin is weak or not properly fit, the clasp can become undone. Fortunately, we were able to find it in the corn er of the floor so I called the customer right away at 7:00 PM (on the same day). I left her a message that we found the piece and to bring the watch back to our store for us to fix. I also apologized for the uncomfortable experience caused by us. We want to resolve this matter but she has yet to respond.
After cleaning the watch and replacing its batteries, we noticed that the band clasp was missing. When the customer came to pick up her watch, I informed her that it was missing. The customer blamed me for breaking the clasp so she refused to pay for the services we provided (cleaning and replacing... the battery). I said that we would discount the price, she suggested $15 and I agreed. But, she still demanded that I take the responsibility of the missing band clasp. I told her that I didn't lose the clasp, but she could leave the watch at my store for us to fix. She angrily replied that she wouldn't leave the watch with us since she didn't trust our workers. After she left, I felt bad about the incident. After thinking about what could have happened to the clasp, we started looking for the clasp on the floor. If the clasp pin is weak or not properly fit, the clasp can become undone. Fortunately, we were able to find it in the corn er of the floor so I called the customer right away at 7:00 PM (on the same day). I left her a message that we found the piece and to bring the watch back to our store for us to fix. I also apologized for the uncomfortable experience caused by us. We want to resolve this matter but she has yet to respond.
After cleaning the watch and replacing its batteries, we noticed that the band clasp was missing. When the customer came to pick up her watch, I informed her that it was missing. The customer blamed me for breaking the clasp so she refused to pay for the services we provided (cleaning and replacing...
the battery). I said that we would discount the price, she suggested $15 and I agreed. But, she still demanded that I take the responsibility of the missing band clasp. I told her that I didn't lose the clasp, but she could leave the watch at my store for us to fix. She angrily replied that she wouldn't leave the watch with us since she didn't trust our workers. After she left, I felt bad about the incident. After thinking about what could have happened to the clasp, we started looking for the clasp on the floor. If the clasp pin is weak or not properly fit, the clasp can become undone. Fortunately, we were able to find it in the corn er of the floor so I called the customer right away at 7:00 PM (on the same day). I left her a message that we found the piece and to bring the watch back to our store for us to fix. I also apologized for the uncomfortable experience caused by us. We want to resolve this matter but she has yet to respond.