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Peach Plating Corp.

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Peach Plating Corp. Reviews (1)

The customer shipped the refrigerator through our store as stated. We spoke with the employee whowaited on him. At no time were any representations made as to the whether the package wasappropriately packed. The package was picked up from our store by UPS and delivered to the recipient.At some point...

during transit, the package was apparently damaged.The customer notified our store of the damaged Red Bull panel and a claim was filed with UPS. UPSreviewed the packaging of the refrigerator and determined that the damage was due to inappropriatepackaging. We notified the customer of the UPS review and he asked to have the refrigerator sent backto him. We communicated the customer’s request to UPS which ended our involvement with thissituation. We are only aware of the damaged [redacted] panel. We have no knowledge of the additionaldamages that the customer described in his complaint.As was stated to the customer on several occasions, our The UPS Store, like all The UPS Stores, is anindependently owned franchise. We do not transport packages. The shipping carrier, in this case UPS,transports the packages pursuant to a contract between us and them. When a package is damaged, wefile a claim with the shipping carrier on behalf of the customer. The decision to deny or pay a claim isentirely up to the carrier. This was explained to the customer and he signed a Parcel Shipping Order atthe time of his shipment acknowledging these facts.During the claim process, our store spent many hours working with both the customer and UPS. Wemade every attempt to persuade UPS to approve his claim, but ultimately the claim was denied.

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