To Whom It May Concern: We are writing in regards to the complaint that was filed against our company, ID # [redacted] that was submitted on 5/23/2016.12/18/2015-The patient came into the office to have teeth #and #surgically extracted by Dr.N [redacted] and her Interim dentures were placedmonths later on 4/22/her perm was placed.Dr N**'s treatment notes indicate that the buccal restoration of # had come out and the patient was made aware.1/25/2016- The patient came in for a filling on #There was nothing noted in the chart that #would be done at no charge, it was however billed to both Primary and secondary insurance.3/22/2016' We received a denial from the primary and secondary Insurance for the filling on tooth #in the amount of $for date of service 1/25/Upon receiving the denial the patients account was adjusted in the amount of $out of courtesy.5/23/2016- The patient called in regards to billing, A returned call and message to the patient was made after reviewing the accountPatient never returned call.5/26/2016- After reviewing the account entirely it appears that there were no billing errors[redacted] Please see enclosed treatment plan signed by the patient, treatment notes, and ledger.We would like to take the opportunity to apologize for any confusion to the patient Please feel free to contact our office in regards to any correspondence to this matter.Sincerely,Sharon G***Office manager Peach Street Dental and Dentures
January 5, To Whom It May Concern;This letter is being sent in response to the patient complaint letter dated 01/04/assigned ID # [redacted] .We would like to take the opportunity to apologize for any negative issues you have experienced in our officeWe take our patients concerns and reviews very seriously and we will assure you that all of the concerns will be addressed.Also take note that we have different styles of prosthetics with different term warranties (see attached)We do stand behind our products and will honor our warranties We will and have honored the year warranty (from 4/22/2014-4/22/19)As I can see in our records, we have done one repair on 09/01/at no charge to patient.Unfortunately, due to HIPPA, I am unable to disclose any information on your brother-in-law's concernsHowever, if he was to contact our office directly I would be more than happy to go over all of his concerns and address them immediately.We focus and strive to give our patients the best care and to make our patients feel comfortable coming to us with their concerns.Please feel free to contact our office with any concerns you still have.Sharon G***Office ManagerPeach Street Dental and Dentures [redacted] ***Office - ###-###-####Fax-###-###-####
To Whom It May Concern: We are writing in regards to the complaint that was filed against our company, ID # [redacted] that was submitted on 5/23/2016.12/18/2015-The patient came into the office to have teeth #and #surgically extracted by Dr.N [redacted] and her Interim dentures were placedmonths later on 4/22/her perm was placed.Dr N**'s treatment notes indicate that the buccal restoration of # had come out and the patient was made aware.1/25/2016- The patient came in for a filling on #There was nothing noted in the chart that #would be done at no charge, it was however billed to both Primary and secondary insurance.3/22/2016' We received a denial from the primary and secondary Insurance for the filling on tooth #in the amount of $for date of service 1/25/Upon receiving the denial the patients account was adjusted in the amount of $out of courtesy.5/23/2016- The patient called in regards to billing, A returned call and message to the patient was made after reviewing the accountPatient never returned call.5/26/2016- After reviewing the account entirely it appears that there were no billing errors[redacted] Please see enclosed treatment plan signed by the patient, treatment notes, and ledger.We would like to take the opportunity to apologize for any confusion to the patient Please feel free to contact our office in regards to any correspondence to this matter.Sincerely,Sharon G***Office manager Peach Street Dental and Dentures
January 5, To Whom It May Concern;This letter is being sent in response to the patient complaint letter dated 01/04/assigned ID # [redacted] .We would like to take the opportunity to apologize for any negative issues you have experienced in our officeWe take our patients concerns and reviews very seriously and we will assure you that all of the concerns will be addressed.Also take note that we have different styles of prosthetics with different term warranties (see attached)We do stand behind our products and will honor our warranties We will and have honored the year warranty (from 4/22/2014-4/22/19)As I can see in our records, we have done one repair on 09/01/at no charge to patient.Unfortunately, due to HIPPA, I am unable to disclose any information on your brother-in-law's concernsHowever, if he was to contact our office directly I would be more than happy to go over all of his concerns and address them immediately.We focus and strive to give our patients the best care and to make our patients feel comfortable coming to us with their concerns.Please feel free to contact our office with any concerns you still have.Sharon G***Office ManagerPeach Street Dental and Dentures [redacted] ***Office - ###-###-####Fax-###-###-####