Peachtree Apartments

Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @millsproperties.net Ms [redacted] had a valid issue with her furnaceShe had concerns that once the new part was installed, the problem would still persistSo, we contracted an out side vendor [redacted] to come and complete a full inspection of her furnaceThe result of the inspection was, the part that was installed by [redacted] proved to be working, as expectedWe also had them check the heat exchanger, along with a clean and check, which also passed the inspection as well

The resident moved out on 12/Upon move-out inspection, the resident did not clean the apartment as is listed on the move-out inspection form sent to all residentsAdditionally, the resident has back rent, late charges, and legal fees owed due to not paying September rent until 9/At that time, it was still not fully paid and the amount she did pay was paid after the resident was put in eviction status per the standard lease agreement rent payment policyThe resident also paid late multiple months in a row since then and has also not paid pro-rated December rent or utility charges for either monthRegarding the hotel stay, the resident was credited $on 7/19/based on the receipt she provided the property manager, not $as she stated in her complaintAdditionally, she was refunded the charge for her broken blinds in August and allowed to replace them on her ownAll of these items are reflected in the attached ledgerRegarding the work orders, we reviewed her work orders from May 2017-December and her A/C work orders were addressed within the same day or hours and resolvedHer work order regarding her stove was not able to be completed due to her requirement to be home when maintenance enters and having a dog loose when she was notShe missed multiple appointments that were scheduled while she was home and maintenance could not enter due to her dog being loose in the apartmentThe resident also allowed her dog to swim in the pool, which is against community rulesShe was given the opportunity to walk the apartment with the property manager upon move-out and did notAfter the inspection, the property manager gave her the list of items needing to be cleaned/fixed, including broken blinds again, and even gave her one free extra day beyond the day after move out to complete the itemsInstead of replacing, she completely removed the blinds, therefore getting charged for them at move-out, as well as the additional cleaning because she chose not to come back to do itShe is requesting $in her dispute, however, the amount she owes after her deposit was deducted from the total, is only $The resident is essentially requesting money back for non-payment of rent, legal fees, and pet damage to the apartment/not cleaning the apartment upon move-outWe will not be able to reimburse these items as it is a requirement of the lease contract to pay rent (and late fees that occur because of non-payment) and adequately clean the apartment upon move-outThis resident was credited for the issue she experienced over the summer, was also credited back for the blinds, and was also given an extra day after her move-out to clean her apartment so she would not be charged for those items and she refusedWe believe we have worked fairly with this resident in handling her requests and gone above to work with her at move-outThe resident has days to pay the move-out charges owed to CCM before anything is sent to collections as is stated on our move-out agreement forms

Complaint: [redacted]
I am rejecting this response because:Wow, the manger is still trying to lie about circumstances. Or maybe the maintence men lie to you! Look at the track record, comments are everywhere about how sy the maintence is! I will agree on 2 aspects, I owe rent and utilities for the 4 days of December (when no one resided there so little to no utility use), and the Lawyer fees, this had been discussed earlier and I agreed to pay that. Late fees! Well if I could have logged into my account correctly without the managers prematurely deleting it, I would have paid the last $100 or so on time! But I tired multiple times to log into this account and only received blank screens and errors. (I had never had a problem with the site and assumed they would take it out of the deposit with NO LATE FEES). Cleaning: I spot cleaned that apartment in every crevice and corner, probably spent a good 7 hours on it, so don’t try to bring up other false accusations, [redacted]. You just love to add to your imaginative list. I love how you didn’t even attempt to respond to most of my comment. Because everything I have said is true. Haha and clearly you never looked at the hotel bill because that along with the $250 Walmart receipt for an indoor unit to make the apartment inhabitable to me and my animal while you continued to accuse me of vandalism and on top of that threated to kick me out, for what? What have I done?? Try to cool my unit to something below 80?!?!? I believe that’s also in the lease that it must be inhabitable and not a space that could kill my dog. I Had to go above the manager, [redacted]’s, head to get any money back at all!! And then $150 was all they said they could offer. Whatever, I’m reasonable, I should never have been threated, had the cops called on nor falsely accused but still, I fairly accepted $150 and still only got $25 back on that month. Again, I also have records of this. The work orders!! So why weren’t those attached??? Oh that’s right, because the AC was complained about on 3 separate occasions before anything was done and then still after it broke they refused to replace it, falsely accusing me of vandalism, and  knowingly letting my dog and I stay in an apartment exceeding 100 degrees!!!! I even asked if there was another unit I could put an air mattress in just to sleep at night and still was denied. The “stove” or oven you mean was looked at on 2 separate occasions by maintence, the second time they brought the wrong part and I made clear to them I work less than 5 mins away and all that was needed was a heads up to put the dog away, and this was even done on the second occasion. So no, those are more lies you are making to cover your as [redacted]. I missed zero appointments and made myself more than avaible to be home or secure the dog. No, I did not want to walk the apartment with the manager, honestly because I hate her guts! But I did expect her to be honest about the things I wouldBe charged for so I could take care of them, which I still don’t know what $400+ damages were done!?!? No papers have been sent to me as I still see them trying to con residents and be vengeful. The blinds! I apologize, I do owe $40 for 1 set of blinds ($14 at Lowes), but not $400.
 And yes, I did remove one set of blinds, you indicated they were too short (I also have this data), I had other use of them and did not have time to replace, so yes that $40 is owed. Yet again I’m not sure what additional cleaning they mean; it was thoroughly cleaned and I asked if there was anything else and the manager could not specify anything. So yes, I am requesting MY deposit back. I have not denied some of the money I owed, but as I recall those cannot be taken out of a deposit. I owe no late fees, no damages, and no “mic fees” as I STILL have not been given any documents on what that relates to! After asking multiple times now. They claim they work fairly but cannot comment on most of what was brought up nor provide me with documents. The manager here is hated by many and needs to be fired and even sued further for monetary, health and emotional damages for the residents here. I did not refuse anything, merely Ann looking for a far landlord, not someone who will scam money from residents, take advantage of them, slander them, make false claims and withhold information. Something needs to be done before a resident dies. This may seem extreme but even in the case of a Carbon Dixoide line break in the complex, management did no more than sent an email to tell people to evacuate immeadialty!!! I would think a health concern like that should be treated with more gravity, many many not check email before it could have been too late for them or pets inside the units.
Sincerely,
[redacted]

Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@millsproperties.net
Ms. [redacted] had a valid issue with her furnace. She had concerns that once the new part was installed, the problem would still persist. So, we contracted an out side vendor...

[redacted] to come and complete a full inspection of her furnace. The result of the inspection was, the part that was installed by [redacted] proved to be working, as expected. We also had them check the heat exchanger, along with a clean and check, which also passed the inspection as well.

The resident moved out on 12/4. Upon move-out inspection, the resident did not clean the apartment as is listed on the move-out inspection form sent to all residents. Additionally, the resident has back rent, late charges, and legal fees owed due to not paying September rent until 9/19. At that...

time, it was still not fully paid and the amount she did pay was paid after the resident was put in eviction status per the standard lease agreement rent payment policy. The resident also paid late multiple months in a row since then and has also not paid pro-rated December rent or utility charges for either month. Regarding the hotel stay, the resident was credited $150 on 7/19/17 based on the receipt she provided the property manager, not $600 as she stated in her complaint. Additionally, she was refunded the charge for her broken blinds in August 2017 and allowed to replace them on her own. All of these items are reflected in the attached ledger. Regarding the work orders, we reviewed her work orders from May 2017-December 2017 and her A/C work orders were addressed within the same day or 24 hours and resolved. Her work order regarding her stove was not able to be completed due to her requirement to be home when maintenance enters and having a dog loose when she was not. She missed multiple appointments that were scheduled while she was home and maintenance could not enter due to her dog being loose in the apartment. The resident also allowed her dog to swim in the pool, which is against community rules. She was given the opportunity to walk the apartment with the property manager upon move-out and did not. After the inspection, the property manager gave her the list of items needing to be cleaned/fixed, including broken blinds again, and even gave her one free extra day beyond the day after move out to complete the items. Instead of replacing, she completely removed the blinds, therefore getting charged for them at move-out, as well as the additional cleaning because she chose not to come back to do it. She is requesting $1150 in her dispute, however, the amount she owes after her deposit was deducted from the total, is only $447.79. The resident is essentially requesting money back for non-payment of rent, legal fees, and pet damage to the apartment/not cleaning the apartment upon move-out. We will not be able to reimburse these items as it is a requirement of the lease contract to pay rent (and late fees that occur because of non-payment) and adequately clean the apartment upon move-out. This resident was credited for the issue she experienced over the summer, was also credited back for the blinds, and was also given an extra day after her move-out to clean her apartment so she would not be charged for those items and she refused. We believe we have worked fairly with this resident in handling her requests and gone above to work with her at move-out. The resident has 30 days to pay the move-out charges owed to CCM before anything is sent to collections as is stated on our move-out agreement forms.