Peacock Bar & Grill, The

[redacted] Revdex.com Resolutions ConsultantRevdex.com Complaint # [redacted] * [redacted] ,I am contacting you directly due to my inability to send additional messages through the Revdex.com complaint serviceI am awaiting my next action regarding the complaint that you filed and cannot send additional information regarding suchA duplicate of this email will be sent to the Revdex.com at a time that the complaint service will allow me to do so.Since you did not return my telephone call and message left on your cell phone system, I felt it best to send you an email directly.My apologies for not receiving your message when you initially contacted our Corvallis locationI work nights a week and am normally available from 7pm to 5am.Thank you for providing the additional yet extremely necessary information to research your accusation of multiple charges on the credit card used to pay for your lunch on Saturday, November 19th at 2:33pmAfter pulling up our copy of your credit card slip with your signature, it was found that we only have ONE slip and therefore ONE charge for a base of $adding a gratuity of $for a total charge of $38.00.Further investigation was done by contacting our merchant servicesIt was verified that a credit card ending in [redacted] was indeed charged ONCE for $This credit card was NOT batched as a form of payment for up to days prior to nor days following November 19th, 2016.Your demand for a full refund and for The Peacock Bar & Grill to pay for overages incurred for your utilizing this form of payment, is deniedThe staff and management do hereby state that a credit card ending in ***, utilized for payment on product and services provided on November 19, in the total amount of $was only batched ONCE and the total amount of funds received were not in excess of $Being that we did not charge your form of payment multiple times, nor did we receive funds on this form of payment multiple times, we do not feel it prudent to fulfill your demands.We do however feel that you are unsatisfied with your patronage at The Peacock Bar & Grill and we would like another chance to provide you an enjoyable experienceA $gift certificate has been mailed to [redacted] ***This is the address that you provided at the time that you filed your complaint to the Revdex.com.If there were any errors that were made regarding this form of payment, they did not originate with The Peacock Bar & GrillPlease contact your credit card company to correct this errorI would be happy to speak to a representative of your credit card company or any legal counsel that you wish to procure as a representative to assist in any way that I canBut The Peacock Bar & Grill only received $from credit card ending in ***.Kind regards, Stephanie L**Peacock Bar & GrillSE 2nd StreetCorvallis OR 97333(541) 754-8522cell [redacted]

Complaint: ***The last digits are *** and we were there around noonish on Saturday the 22ndI do not have my receipt, I left it thereCan we take care of this asap? My acct is going up every day and I am getting ready to close my acct and am considering getting a lawyer. Sincerely,*** ***

Ms. [redacted], we would be happy to research your complaint. I will need the last 4 digits of the credit card used. The date and time that you utilized your credit card to pay for your tab and if you have a copy of such receipt, it would be helpful in my research to receive a copy of that...

receipt via email. Please contact me directly, since I am unaware of the initial call that you placed to the Corvallis location. Cell: (503) 449-6942 [email protected]

[redacted] Revdex.com Resolutions ConsultantRevdex.com Complaint #[redacted]. [redacted],I am contacting you directly due to my inability to send additional messages through the Revdex.com complaint service. I am awaiting my next action regarding the complaint that you filed and cannot send additional information regarding such. A duplicate of this email will be sent to the Revdex.com at a time that the complaint service will allow me to do so.Since you did not return my telephone call and message left on your cell phone system, I felt it best to send you an email directly.My apologies for not receiving your message when you initially contacted our Corvallis location. I work 6 nights a week and am normally available from 7pm to 5am.Thank you for providing the additional yet extremely necessary information to research your accusation of multiple charges on the credit card used to pay for your lunch on Saturday, November 19th at 2:33pm. After pulling up our copy of your credit card slip with your signature, it was found that we only have ONE slip and therefore ONE charge for a base of $32.00 adding a gratuity of $6.00 for a total charge of $38.00.Further investigation was done by contacting our merchant services. It was verified that a credit card ending in [redacted] was indeed charged ONCE for $38.00. This credit card was NOT batched as a form of payment for up to 7 days prior to nor 7 days following November 19th, 2016.Your demand for a full refund and for The Peacock Bar & Grill to pay for overages incurred for your utilizing this form of payment, is denied. The staff and management do hereby state that a credit card ending in [redacted], utilized for payment on product and services provided on November 19, 2016 in the total amount of $38.00 was only batched ONCE and the total amount of funds received were not in excess of $38.00. Being that we did not charge your form of payment multiple times, nor did we receive funds on this form of payment multiple times, we do not feel it prudent to fulfill your demands.We do however feel that you are unsatisfied with your patronage at The Peacock Bar & Grill and we would like another chance to provide you an enjoyable experience. A $20.00 gift certificate has been mailed to [redacted]. This is the address that you provided at the time that you filed your complaint to the Revdex.com.If there were any errors that were made regarding this form of payment, they did not originate with The Peacock Bar & Grill. Please contact your credit card company to correct this error. I would be happy to speak to a representative of your credit card company or any legal counsel that you wish to procure as a representative to assist in any way that I can. But The Peacock Bar & Grill only received $38.00 from credit card ending in [redacted].Kind regards, Stephanie L**Peacock Bar & Grill125 SE 2nd StreetCorvallis OR  97333(541) 754-8522cell [redacted]