Peak Automotive Services

The customer did not pay $for labor, the customer paid $for labor, which is hours of labor, and includes the time required to diagnose, degrease, dye test to inspect for leaksThat is in line with what and Audi mechanic may have saidWe had an issue with a redesigned and updated part from Audi, and to ensure we were installing the correct part and installing it correctly, we involved several Audi parts dealerships, and Audi technical assistance in corporate AudiSo yes, we had quite a few people involved in ensuring that our repairs were going to be done correctlyAnd these people do not work for our companyThis caused a major delay in completing the repairsWe were able to put the customer in our loaner car no charge for the duration of that timeThere was extra time spent on the repairs on the vehicle for which the customer was not billed forWe actually came in less than the initial estimate the customer authorizedI feel as though it would be in everyone's best interests to cease doing business together now and in the futureWe will honor any remaining warranty on repairs already performedThose repairs have been verified by our shop and others shops to be in good qualityThe vehicle has other leaks at this time, but are unrelated to any previous work we have performed in our shop

In reading the complaint details, I am unsure exactly what the complaint isI understand there is an oil leak on the vehicle, I am guessing from the Turbo oil line, judging by the detailThat part was not replaced through the course of repairs performed on Ms***'s vehicleThis is a repair I
wish the customer would have n ever given us authorization to perform, because Ms*** has had "buyers remorse" since we finished the work on her vehicleWe discounted repairs at the time of payment by $1100.00, as well as provided a free loaner vehicle for the time repairs were being doneWe were awaiting some parts from Audi which caused a delay in repairsI should also note the entire repair order included other repairs as well, in terms of a steering rack and pinion needing to be replaced also for electrical concernsOur warranty for this repair is 12,miles or months, whichever comes firstWarranty work must be performed in our shop and cannot exceed the original cost of the repairIt does not mean that we will refund money for repairs already completed, especially when the cost of the repair seems to be more of a concern to Ms*** than any potential concerns arising with the vehicleShe has spoken with us and has informed us that we won't doing any further repairs in her vehicleI cannot take another shop's diagnosis as our own diagnosis for anythingTo even determine if there is a warrantable concern, we need to inspect the vehicle in our shopBy the sounds of the complaint detail however, it seems as though there is an oil leak present at this time that was not repaired previously in our shop, which would negate any kind of warranty repairWe acted in good faith to repair Ms***'s vehicle with her authorization for repairs, and to the best of my knowledge those repairs are still repaired with the quality we deliverIn previous conversations with Ms*** she has indicated that she has spent a lot of money on repairs for this vehicle, with us and at other repair shopsI am of the feeling that the concern is more about the amount of money spent repairing her vehicle as opposed to the quality of work performedI cannot see where a refund of any amount should be given, seeing as how the repairs were authorized and were performed correctly and with qualityMs*** contacted our shop a few days ago and spoke with one of our service advisors, and stated from the beginning that she has contacted her credit card company and wants a refund, etcIt was after all of that was said did she say that there was an oil leak, which was apparently was noticed after having an oil change done at a different repair shopI am not sure if she contacted the other repair shop to verify their quality of workMs*** has not been a pleasure to deal with on many occasions (going through the years), she is consistently inconsiderate and disrespectful to me and my employees, uses language that we don't use our appreciate in our place of businessShe has always had a problem with how much it costs, weather it is a little bit of money or a lotWe do all we can to control costs and provide all the value we can in what we do, but Ms*** does not seem to be someone who will ever be satisfied with any automotive repair facility

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*** ***Dear ***,thank you for your correspondence, here's a copy of the invoices including the point inspection Kracl performed on May 27, prior to all of this work in the past year.My coolant seems to be running low.It's leaking out of the bottom of the engine I'm not sure if it's oil at this point.The bottom line is, that it's my feeling that, things such as this should not be going wrong after the work Kracl performed most recently on my car..I have invoices totaling $(but not limited to), from Kracl automotive.I originally was referred to Adam Kracl by a worker named *** at the *** *** *** * ***When I had my ***.Adam himself did extensive work on my ** vehicle and I was happy.I have never known anyone to have a customer spend in exorbitant amount of money such as I have in less than a year, and not even be able to take them back in and fix anything that might be wrong with the vehicle even if it was just something "came loose...I am not sure why I am getting such poor treatmentI have paid in full all of my invoices and should be in good standing with this particular person and merchant.Respectfully,*** ***Attachments areaComplaint: ***I am rejecting this response because: what you are saying that another person said about me is third-party hearsay I did not want them to touch my engine because I would like to have Adam's shop honor the warranty I also had a point technician inspection done on the vehicle back in May 2015, by a technician at Adam Kracl Automotive and, with $total invoices that I've paid to Kracl automotive since May I would expect that everything would be running smoothly. The mechanic at the shop I visited yesterday happens to be close friends with Adam and said he was a close friend and colleague of Adams. That being said this is not an unbiased case
Regards,
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We received a phone call this morning from another shop in *** *** who wanted to discuss Ms*** and her vehicleI was informed that they did an inspection and determined that there is a leak coming from the TIMING COVER area, and they said they would need to degrease the engine and do a UV dye test to pinpoint the leak exactlyI was informed that what they had told her wasn't resonating with her, and that she also had a few rude and disrespectful things to say in their shop as wellBased on the information provided, we don't see any kind of warrantable repair, as the timing cover gasket was not an item replaced or disassembled in our shopIt should be noted that there hundreds of gaskets and seals in a vehicle powertrain systems, and because we fixed what was leaking at the time doesn't mean there won't be other leaks from other areas in the future

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*** ***Dear *** and the Revdex.com,after doing a little bit of research with a certified Audi mechanic at a dealership learning that; referring to the invoice ;the crank case breather is one hour to one and a half hour job. 2.) the steering rack with core servotronic is a four hour job.Also referring back to the invoice,3.) the rear main seal and the sealant is a hour job.Nobody is sure about oil baffle plate is for? ...the shop supplies an additional $25....It's my understanding that these repairs should have taken about hours.Where did the extra hours come into play? If you look over at the labor description you'll see a lot of language like "additional time."They had my car for three solid weeks.I dropped it off in the beginning of January and didn't get it back until January , after I initiated a call about when the car would be done...Adam explained to me "you have no idea how many people we had to get involved in this repair"If he wasn't staffed to perform the repairs on my vehicle he should have declined in the beginning.I cannot believe that I paid for labor of $2867.96.Which is about $ over what I should have been charged for the hours it takes to do each of these repairs, as a standard.At the bottom of the invoice it states a discount, I would hate to see what full price is if this is a discounted rate!Please advise, Respectfully,*** ***

The customer did not pay $2867.96 for labor, the customer paid $2317.96 for labor, which is 21.5 hours of labor, and includes the time required to diagnose, degrease, dye test to inspect for leaks. That is in line with what and Audi mechanic may have said. We had an issue with a redesigned and updated part from Audi, and to ensure we were installing the correct part and installing it correctly, we involved several Audi parts dealerships, and Audi technical assistance in corporate Audi. So yes, we had quite a few people involved in ensuring that our repairs were going to be done correctly. And these people do not work for our company. This caused a major delay in completing the repairs. We were able to put the customer in our loaner car no charge for the duration of that time. There was extra time spent on the repairs on the vehicle for which the customer was not billed for. We actually came in less than the initial estimate the customer authorized. I feel as though it would be in everyone's best interests to cease doing business together now and in the future. We will honor any remaining warranty on repairs already performed. Those repairs have been verified by our shop and others shops to be in good quality. The vehicle has other leaks at this time, but are unrelated to any previous work we have performed in our shop.

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]Yes I was trying to send correspondence I was making sure it was the correct email address.In rebuttal my invoice number [redacted] $4337.65 is paid in full.In addition to another invoice on May 15 , 2015,for $980.When I get a chance I will scan and email both of those documents to you.The oil leak is coming from near the turbo oil line which they would've had to disconnect to get to the components that they took apart and replaced.This has nothing to do with the money I am good for it and  it's paid for in full with my visa company.Attachments areaComplaint: [redacted]
I am rejecting this response because: there is an oil leak  coming from the oil line connected to the engine block about the oil pan.  These are components they would've had to bypass to reach the work that they did @ Kracl Automotive.This has nothing to do with the price of the repair, it's that 2 months after a $4337.65 repair job, my vehicle shouldn't be leaking oil. KRACL  needs to hold to their warranty on their work. No other shop except for a routine oil change has worked on any component on my car. Please facilitate the appropriate repair/remedy for this repair.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the labor was $2867...The vehicle has been repaired. I shall not accept, the unexplained additional hours , as a standard at Kracl Automotive, and therefore am still seeking and additional 10 hours of labor as a refund. After doing the research , It's my understanding that there's a defined time allotted for each and every repair on my vehicle. A mechanic can't just tell you something will take"all day" when it's only a four hour job...please be advised of my position and am definitely not in approval of the Hours, Kracl automotive kept my car for repair. furthermore, the loaner was not suitable, or safe to drive, in winter conditions. Respectfully , 
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