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Peak Campus Companies

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Peak Campus Companies Reviews (1)

I apologize if you feel that there was a miscommunication between the staff and the applicant. My team informed me multiple times that each person that was in contact with the applicants that they made sure they were aware that the bedroom was shared. Our online pricing shows individual leasing...

prices, meaning per the bedroom rate. This has never changed unless we changed a special. The rate on the website reflects the bedroom rate in which the lease was signed for. Again, I apologize if there was a misunderstanding as my team stated they made multiple attempts to make sure the applicants understood the shared bedroom before signing. Below is a timeline of how the events played out. [redacted] and [redacted] learned about The Edge from Kelly at one of our tabling sessions at the Innerlink where they were told about our two bedroom units. Once they learned the prices they stated that it would be too much seeing that both of them commute now.Then Kelly told them about the double occupancy option where they would share a room for $549 apiece.Immediately after they came in and spoke with Selena stating they wanted the special where they would pay the $549/per person.Selena explained that they would be sharing a room and they both agreed that they were fine with the arrangement.Upon signing up they also stated that a friend told them that once they paid $549 for the first month the price would go back up to the $964 in which we assured them that is untrue.Soon after they came back in to take a tour with SelenaAfter that they came back to assign a bedspace in which they completed with DamyyanThen they were at the student center with a friend and she walked over to ask why did [redacted] and [redacted] get special pricing and all the other rooms were more expensiveShe was then explained the double occupancy option in which she returned to [redacted] and [redacted] and they spoke briefly[redacted] and [redacted] returned to our tabling session with question in which they were instructed by Kelly to go to the officeThey came in and sat with Selena and she went over again how the double occupancy option worksThey left unsatisfiedLater that day I received a call from a “friend” who was telling me that our paperwork is misleading. I explained to him how it works. Then asked who he was calling about he told me it didn’t matter. I inquired was he a lawyer he stated no but they will get one and hung upThen [redacted] came in with his guarantor’s husband. In which we went over the lease and I pointed out where the lease states double occupancyHe was dissatisfied and ask for me to reach out to youAfter my team had told me the above I reached out to the mother of [redacted]l and left a voicemail to get in contact with me. I have not heard back from her.

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