Peak Internet

I am so disgustingly Un satisified with peak InternetI paid for a year of service in Janursry of This was my 3rd year in a row of paying for an entire yearI was NEVER informed I was in any kind of contractI have had major issues with themNot once did they offer to move my router or offer me one to see if it helpedI cancelled my service about two months agoPeak Internet refuses to refund me the money I paid forwardI am not even asking for the past months, only the months forwardThis company is shady and they are not open with people and do not inform them that they will not receive money back it service is cancelled

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Beware, and be careful to make sure everything they tell you is in writing I was told that there was a 100% money back guarantee for days When I canceled my service in days because I was not satisfied, their service would go out every night after like 10pm They told me that the reason was not their fault, service sometimes goes in and out and that is part of how internet is As far as I know when there is 100% money back guarantee I don't have to give you a reason
At the time I didn't have the time to be calling them and filling out the forms to dispute the charge with the bank However, I have had several other people tell me since then that they have been burnt by this company so I figured it is only right to let people know that this company very unethical in how they treat people
They are a very small business so their main goal is to stay profitable even if they have to be immoral or deceitful in their dealings

To whom it may concern,
Upon notice of Revdex.com ID number ***, PEAK Internet began looking into the customer’s claims of speed issues, and what troubleshooting had been done
Upon reviewing account history notes, there was no evidence that the customer had contacted PEAK for
troubleshooting purposes, other than on 6/8/2016, at which time the customer was not home to troubleshoot his slow Internet connection On that call, we recommended a “power-cycle” of his DSL modem, and asked to have him call us back if this standard, initial troubleshooting step did not work Our notes did not show any additional contact with Mr*** until after we had received the notice from the Revdex.com
PEAK Internet proceeded to research the incident (checking modem train times, speeds, and throughput history with tools that we have available, and did not that Mr*** appeared to rarely be pulling more than a 3Mbit connection for the past few weeks, which corroborated his claim of slow speed PEAK, along with our telephone host, double-checked the customer’s connection settings in case there was a programming error, due to the fact that Mr*** had called in to take advantage of PEAK’s “Try Before You Buy” promotion, which allows our users to “Try” a speed upgrade (in his case, from 3Mbit to 6Mbit) at no additional cost for months However, no programming error was detected, and it was our determination that the DSL modem was likely at fault
On 7/PEAK contacted Mr*** We advised him that we had received the letter from the Revdex.com, and apologized for the issues that he was having, and explained what preliminary back-end checking PEAK had done prior to this call to him At this time, we also discussed the apparent lack of notes on the account, as we only had record of the one call on 6/ Mr*** stated that he had called in on Skype, so we were unable to attempt to isolate the calls based on phone number After discussing the back-end investigation that PEAK had done, we stated that we truly felt that Mr***’s DSL Modem/Router unit was the cause of his problems, and offered him a replacement (and newer model) at no charge, and asked him to let us know if the new device didn’t correct his issues We offered to prepare the modem for pithat day, or to send a Phone Service technician to his house with the device after the weekend Mr***’s wife picked up the modem around 4pm
On 7/we had heard no additional information from Mr***, so made a call to speak with him We left a message with his wife, asking him to call us and let us know how the new modem was working (Back-end logs were showing that the modem was up, running, and that the customer’s connection was pulling “his speed and then some,” per Phone Service manager
At this point, we were hoping to hear from Mr*** in person that things were working to his satisfaction We called and left a message again on 7/and 7/13, without response We still hope to receive word from Mr*** that we have successfully corrected the issue that he had with PEAK Internet’s service, back at the beginning of the month
At this point in time, we appear to have exceeded the allotted time for responding to a Revdex.com service complaint We do hope that our desire to get customer verification of a resolved issue, before responding, will be taken into consideration as this issue is reviewed and resolved
If you have any questions, please don’t hesitate to contact us
--Gary H***
Director of Operations
PEAK Internet, LLC
1-800-731-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This company is simply amazing. We started with their service about 4 years ago. The service has always been fast and reliable. Recently they upgraded us from the original wireless service we were on to their new fiber optic service they're putting in all around town -- at no charge. They're always in the news helping out this local organization or giving money to charities and non-profits. Their customer service has always been impeccable. It's rare you find a company so focused on customer satisfaction these days. I highly recommend them!!

I am so disgustingly Un satisified with peak Internet. I paid for a year of service in Janursry of 2016. This was my 3rd year in a row of paying for an entire year. I was NEVER informed I was in any kind of contract. I have had major issues with them. Not once did they offer to move my router or offer me one to see if it helped. I cancelled my service about two months ago. Peak Internet refuses to refund me the money I paid forward. I am not even asking for the past months, only the months forward. This company is shady and they are not open with people and do not inform them that they will not receive money back it service is cancelled.