Hello, This customer contacted our office on 10/5/requesting cancellation of his enrollment, stating that he did not enroll We submitted this cancellation to PG&E prior to Mr [redacted] service beginning; however, PG&E did not process this as requested We then cancelled Mr [redacted] account again as per his request on 12/5/2016.Any charges Mr [redacted] may receive from Peak Power and gas will be reversed on or around 1/when his cancellation effective date occursBest,Peak Power and Gas Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My only issue is that it was not just one representative that was the issue but multiple ones Regards, [redacted]
Good Morning,Thanks for the inquiryI'm sorry to hear about this customer's experience and apologize for the inconvenience this may have causedCustomer contacted our office on November 1, and requested cancellationPer the customer's request, his account was canceled and submitted to PG&E on November 1, PG&E confirmed the cancellation on November 3, with an effective date of November 18, His account was canceled without any fee to do soCustomer was charged $monthly for three billing cycle totaling $This amount was confirmed by PG&EI'm unsure why the customer said he was charged four times He was correctly charged $(excluding customer charge and sales tax) per month for usage of up to therms per contractThis charge replaces PG&E's gas procurement charge on his bill.I contacted PG&E regarding the billing details to work out what customer would have paid with them for the supply of gas versus what customer paid with Peak over the three billing cyclesCustomer is warranted a refund of $We can contact the customer directly to let him know about the refund amount and to confirm his mailing addressBest,Peak Power & Gas Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me But I feel that I should bring to their attention that when I was first approached by the person representing Peak he assured me that it would not affect my PGE bill at allAlso Peak additional charge of $each month is the reason I got a day notice from PGE, so Peak does have something to do with my utilities being shut off Regards, [redacted]
Hello, This customer contacted our office on 10/5/requesting cancellation of his enrollment, stating that he did not enroll We submitted this cancellation to PG&E prior to Mr [redacted] service beginning; however, PG&E did not process this as requested We then cancelled Mr [redacted] account again as per his request on 12/5/2016.Any charges Mr [redacted] may receive from Peak Power and gas will be reversed on or around 1/when his cancellation effective date occursBest,Peak Power and Gas Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My only issue is that it was not just one representative that was the issue but multiple ones Regards, [redacted]
Good Morning,Thanks for the inquiryI'm sorry to hear about this customer's experience and apologize for the inconvenience this may have causedCustomer contacted our office on November 1, and requested cancellationPer the customer's request, his account was canceled and submitted to PG&E on November 1, PG&E confirmed the cancellation on November 3, with an effective date of November 18, His account was canceled without any fee to do soCustomer was charged $monthly for three billing cycle totaling $This amount was confirmed by PG&EI'm unsure why the customer said he was charged four times He was correctly charged $(excluding customer charge and sales tax) per month for usage of up to therms per contractThis charge replaces PG&E's gas procurement charge on his bill.I contacted PG&E regarding the billing details to work out what customer would have paid with them for the supply of gas versus what customer paid with Peak over the three billing cyclesCustomer is warranted a refund of $We can contact the customer directly to let him know about the refund amount and to confirm his mailing addressBest,Peak Power & Gas Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me But I feel that I should bring to their attention that when I was first approached by the person representing Peak he assured me that it would not affect my PGE bill at allAlso Peak additional charge of $each month is the reason I got a day notice from PGE, so Peak does have something to do with my utilities being shut off Regards, [redacted]