I have been blocked and every time I email asking why , I never get a reply. They are not interested in resolving a problem that’s why the reviews are poor and are not bothered in customer service.
I don’t ever remember trying to complete any of the surveys apart from the ones they say I am blocked from
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ After looking over this complaint we are not sure what this user's issue is exactly, based on what they are describing it seems that the problem might be with Clixsense or yoursurveys.ca as we do not have the capability to delete or reduce 'quality points' as this user claimsWe are trying to figure out if they are missing credits for a specific survey or offer we have on our wall (something we can remedy ourselves) or if this is an issue directly with the site they participate onWe look forward to their follow up to clarify what exactly is going on, thanks in advance Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually, the problem is with yoursurveys as they keep on deducting quality points and I certainly didn't meant peanutlabs! This is why I asked you guys contacting yoursurveys so they can investigate this issue! As I previously said all surveys were completed via peanutlab using my clixsense ID: [redacted] All surveys's answers were quality and it possible yoursurveys server must have some kind of leak! I am looking forward to hear from them! It might help to reply to request # [redacted] as I did warn them about this report! Final Business Response / [redacted] (4000, 10, 2015/12/23) */ This user will need to reach out to YourSurveys directly if their issue is with the YourSurveys siteUnfortunately we do not have access to YourSurveys' back end and cannot explain why their server (as the user describes) has 'some kind of leak' as we are two separate companies We did want to send this user more information about how market research works and why it is to screen out/disqualify in the survey taking process for future reference: Researchers need to make sure they hear from all kinds of peopleThey need to hear from young men, older educated people, new moms, unemployed people, and more When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.ethe number of respondents needed by the market researcher has been met) Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study) Final Consumer Response / [redacted] (4200, 20, 2016/01/06) */ Gees! yoursurveys is one of peanutlabs partners and it make sense for one of user in asking the admin contacting their partner for explanationsYou peanutlabs still insist in treating partner and their respected user, it can leads to consequences! Yes, I agree you don't store any thing on server However, I don't believe a thing of it! You have my clixsense ID: Clixsense ID: [redacted] and my email address: [redacted] (associtated with peanutlabs) in your records! Please clean up your act or else!
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ After looking into this issue further we went ahead and rewarded this user for the offer in question Moving forward, we ask that this user submit screenshots showing proof of completion instead of copy/pasted text in situations like this Thanks in advance! Best, [redacted] XXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I am grateful you finally credited me, I am very disappointed in your handling of such issues, If an actual screenshot was required then it should have been requested and I would have happily compliedHowever, instead you send out copy/pasted generic responses that do not help your customersThis won't be an issue in the future because I will no longer use your services, as I have found a much better company to do business withIt is sad I had to submit a complaint in order to get any help from your company
From: [redacted] Sent: Wednesday, June 15, *** 5:PMTo: info Subject: Close Complaint I received a satisfactory resolution in complaint (case?) # [redacted] I'd like to close the complaint, please
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ We went ahead and rewarded the user for the transactions in question after looking into this furtherThey should see this reflected in their balance Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you Final Business Response / [redacted] (4000, 28, 2015/10/20) */ We had our support team look into these two tickets further and after looking at the details provided with the tickets in question we went ahead and rewarded both transactions in question To confirm both tickets that this user listed have been credited; that being said, moving forward please have this user contact us directly at [redacted] @peanutlabs.com if they have an issue with their support ticketsThanks again, we are glad we were able to solve this problem for the user Best, [redacted] Final Consumer Response / [redacted] (2000, 30, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) ok thanks for putting them thoughI really wish they support people would just read the tickets the first time as I put the screenshot with proof in it in the first message but no on seemed to bother to read it
Complaint: [redacted] I am rejecting this response because: I'm not expected to copy and paste on your surveys, so I won't take a copy and paste answer Besides that your support has done nothing for me so far, and I've received no responses to any of my claimsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We have reached out to this user at [redacted] @gmail.com to confirm the ticket numbers in question so our Support Team can look at each on a case by case basis and credit her for the transactions that she completedWe look forward to helping this user resolve their issue Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ It's actually gotten worseThey are accusing me of fraudU paid for goods and servicesI want my money placed back on my card and all orders and subscriptions cancelledCan you please help me? Minister [redacted] - [redacted] Final Business Response / [redacted] (4000, 13, 2015/10/15) */ We have not accused this user of fraud, please see our communication thread below and the attached screenshot showing this: "This is where the confusion comes from; we see that your screenshots show that you reached out to Perk Customer SupportWe do not have access to their support system, we are two different companiesHave you filed any support tickets from the Peanut Labs reward center as outlined in this faq? http://faq.peanutlabs.com/how-do-i-contact-peanut-labs-customer-support/ If not can you please confirm the names of each offer in question, the specific date you tried completing them, and attach screenshots showing proof of completion? Thanks in advance, we look forward to helping you resolve this" The issue is the user tried sending us support tickets they filed with Perk, but we do not have access to their system as we are a different companyWe asked the user if they ever filed these issues from the Peanut Labs specific reward center but it does not seem they have done thisOn our end we are just trying to figure out which offers specifically the user completed, the date they tried completing them, and screenshots showing the offers in question were completed in their entirety In situations like this we ask for these basic details so our support team can determine which transactions need to be rewardedAlso the advertisers we work with ask for these details if an offer's completion needs to be verifiedHopefully this explains where we are at with the situation, we are hoping we get these details soon so we can credit their account Best, [redacted] Final Consumer Response / [redacted] (2000, 18, 2015/10/21) */ Thank you everything is fine nowPeanut Labs credited me and Perk is working with meThank you
If the user is unwilling to provide the information we requested at the very least we would request that this user provides a list of Peanut Labs-specific ticket numbers in question so each issue can be looked at on a case by case basis Providing a list of the specific transactions/tickets in question will also make sure that everything in question gets accounted for On these tickets please have this user provide screenshots showing proof of completion where possible if they have not already; we look forward to receiving this list of ticket numbers in question so we can credit them for what they completed fully Best, Helen
Complaint: [redacted] I am rejecting this response because:I have seen this same email over and over in response to complaints against this companyI not only provided this company with viable data, I provided them with my timeI decided to participate based on the reward and time estimates the company providedI participated for longer than the estimated time period before Peanut Labs decided to disqualify meThey did not hold up their end of the advertised agreementIt appears that this underhanded business practice is a common complaint against Peanut Labs Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ To clarify, Peanut Labs offers Pogo users a chance to earn Pogo gems in exchange for completing surveys and offers from our reward center After looking into this user's email address we can see that they have filed a few support tickets with our help desk, but have not been able to provide proof of completion In a situation like this where there are multiple transactions in question, we need to look at each on a case by case basis and need as many details possible to figure out what went wrong That being said, can you please have this user reach out to our support team at [redacted] @peanutlabs.com with the subject line "Revdex.com Follow Up" and the following details included: -The ticket numbers in question -Screenshots showing proof of completion -Confirm the date they tried completing each -If they reached a technical error, have this user provide detail as to what happened Thanks in advance, we look forward to hearing back from this user and helping them resolve their issues they've experienced Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will try again to receive my awarded Pogo access weeks and monthI will write to them at the specific website they providedI am unhappy with the generalization email that they sent in, the first part of the response is about Pogo's gems not their accessAlso they have never given me the opportunity to send them any proof of any of the offers that I have completedAlso some of the suggestions on proving my side is no longer available, most of these completions are from months ago and I have no way of doing screenshotsIf they still deny me and I have anymore problems from this, I will refile my claim against them
In situations like this we look at each transaction in question on a case by case basis; can you please have this user reach out to [email protected] with the subject line "Revdex.com Transaction Follow Up" In this email please include the ticket numbers in question and screenshots showing completion on each ticket if they have not done this already We are looking forward to the user's follow up so we can help them resolve this, thanks in advance
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Please have this user send us a screenshot showing proof of completion either on the original ticket they submitted or directly to [redacted] @peanutlabs.com with the subject line "Revdex.com Follow Up Screenshot" Once we have this we will be able to move the case forward and credit their account for the transactionThanks in advance, we look forward to helping them resolve this issue Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm satisfiedThanks!
After looking at this user's case we went ahead and rewarded them for the transaction in question, we did not originally see the screenshots the user linked to so we apologize for this. In the future if this user has an issue with a support ticket or needs additional attention on a ticket they... filed please have them reach out to [email protected] with the ticket number in question to be looked into further. We appreciate their patience in this case. [redacted]
We want to ensure that this user receives the additional $ [redacted] incentive that they were promised; on our end Peanut Labs does not directly offer surveys that offer monetary rewards as we have no way of transferring cash to users Our system in place can reward Swagbucks (or vc depending on the site we are integrated with), which is why the user was able to receive their 65sb in this instance but did not see the cash reward Based on further research it seems like the market researcher that launched this survey offered an incentive that we could not deliver but we do not want the user to suffer for this In a situation like this we are offering the user a $ [redacted] gift card sent directly to their emailPlease have this user reach out directly to [email protected] directly with the subject "Revdex.com $ [redacted] follow up"; in this email please have the user confirm if a $ [redacted] gift card emailed to their address would be an acceptable reward in these circumstances We look forward to this user's follow up and helping them resolve this issue Best, Helen
Complaint: [redacted] I am rejecting this response because: I am unable to create a ticket on each and every response because your website does not allow me to view more than one page of history. I have already reported this issue in a separate ticket dated July 7. On Thu, Jul 7, 2016 at 4:09 AM, < [redacted] > wrote: I have pages and pages of unpaid offers I am trying to report, but I am having considerable difficulty doing so. I click Transactions, it shows me the first batch and at the bottom there's a More Transactions button. I click the button for More Transactions and click the one I'm going to report. The report works fine but... I go back to Transactions and now only the first batch shows WITHOUT the More Transactions Button. I must close the window and open a new window, bring up the offer wall, open Transactions, click More Transactions, select the ONE I'll report then start over with yet another NEW WINDOW. It is extremely time consuming and I've stopped at this point, but I will be continuing to file reports on unpaid offers since I have a considerable number of credits in limbo (and nearly all of them are LifeScript (or one of their subsidiaries) or Quality Health. Or perhaps I'll just get a list of all the unpaid offers and submit that. I did get the list of all the unpaid offers and I did submit it in a text list. The way I got that list was to go to the main page or your ad wall and look at those that were 'Opened' and use my memory as to whether I had completed them or closed them because they were done previously. Here is the text list which I have already provided once: 9310 Enter For A Chance To Win A Year's Worth of FREE Diapers!9310 Enter to Win FREE baby food!9310 Get your free cleaning Samples!9310 Get Free samples of L'Oreal Color Vibrancy Shampoo!9310 Get FREE samples of TRESemme Shampoo & Conditioner!8750 Join SampleCube and get paid to take surveys!8610 Get FREE Nexcare Waterproof Bandages!8400 Get samples of Beauty products when you tell us where to send them.8400 Start taking surveys now for a chance to one of Life Sample's Amazing prizes8050 Take a survey for your chance to win $50,000!7840 Enter to Win FREE Baby Clothes!7840 Register to receive your FREE hair care samples.7840 Register to receive your FREE sample of Excedrin! sample received, but not the credits.7840 Register to receive your FREE sample of Cover Girl makeup!7840 Register to receive your FREE sample of Zing Zero Calorie Stevia sweetener! sample received, but not the credits.7840 Enter to Win FREE baby food!7840 Win a year's worth of diapers!7840 Register to receive your FREE summer BBQ samples!7840 Register to receive your FREE sample of Centrum VitaMints! sample received, but not the credits.7840 Register to receive your FREE sample of L'Oreal Age Perfect Hydra-Nutrition Moisturizer! sample received, but not the credits.7840 Get a FREE sample of Philosophy Gel Cream! sample received, but not the credits.7700 Get free tide samples when ou tell us where to send them!7700 Get free samples of cleaning products!7700 Ready to BBQ this summer? Get free supplies when you sign up here.7350 Enter for a Chance To Win $10,000!7350 Free magazine samples!7000 Get free samples of Glade Air Fresheners, just tell us where to send them!7000 Get Free Samples of Crest White Strips6860 Sign up to get Free Samples of the products you love!6510 Free samples of your favorite products! Enter your email address to get started!6300 Get your free samples from Schick6300 Free Glade Samples!492730 SUB Total-9310 One offer paid, which one I can't tell483420 TOTALNote this does not include offers that were under 5K credits some were paid others were not. I explained all this in the previous emails I sent regarding this issue. I guess your customer support does not read the emails, they merely look at the one offer to which the ticket is attached. Please review my account as you have far better access than I do. Sincerely, [redacted]
We take situations like this very seriously; please have this user reach out to [email protected] directly with the subject line "Revdex.com Follow Up" In this message please have the user confirm the ticket number in question so our support team can look into their issue further and reward them for what was rightfully completed We want to make sure the survey in question wasn't marked as a screen out, disqualification or closed by the advertisers that ran the study, which would account for the user not receiving credit Regardless we want to make sure the user feels like they were taken care of in this situation, so please have them reach out to [email protected] with the details requested so we can look into this further Thanks in advance, we look forward to their follow up Best, Helen
Has this user filed support tickets for each of these issues? If so, please have the users confirm each ticket number in question so our Support Team can look at each on a case by case basis If they have not done so already please make sure they include a screenshot showing proof of completion on each ticket in question; once we have these details we will reward the user for the transactions in question that have been fully completed Please have this user email support at peanutlabs.com with the subject line "Revdex.com Follow Up" with these details we asked for Thanks in advance, we look forward to their follow up so we can help them resolve this Best, ***
Complaint: [redacted] I am rejecting this response because: Peanut Labs is aware and have paid out cash equivalent amounts in Swag Bucks for their surveysTherefore, when I was due or promised $ [redacted] for the survey initially, they knew to credit my account for Swagbucks, but they obviously didn't feel obligated to before filing this complaintThey ignored my emails when asked about the rest of the money or credits that I was dueThey were very dismissive and unresponsive and have done the same to me in other cases in the pastIn their response to this complaint they made no mention to why they never returned my emails or why they didn't find another way to compensate meThere isn't a sense of Peanut Labs taking responsibility nor did a hear an apology for the way I was ignored and treatedAnd finally, an [redacted] gift card is NOT acceptableThe former of payments acceptable is Swagbucks equivalent of SB or a $ [redacted] Gift cardBased on the business' response I really question their ethics because as I stated before I reached out, with the same proof, asking just to be paid what was due and they brushed me off as they did previously, which appears to be part of their policy Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We have been in contact with this user about this issue, we are not sure why they are opening another Revdex.com complaint for thisLike we stated before, on our end this transaction is showing as completely credited We have been working with ***@bluefroggaming.com now to see what the issue isIn the meantime we ask that this user is patient while we wait for Blue Frog to let us know what is going on as this issue as the reward is not showing in its entirety on their end That being said, we asked [redacted] if he can manually credit the remaining balance while they figure out the technical error happeningOnce we receive a response from [redacted] at Blue Frog Gaming we will update this user Best, ***
Initial Business Response / [redacted] (1000, 5, 2016/01/30) */ Could you please have this user email [redacted] @peanutlabs.com directly with the subject line "Revdex.com Follow Up"In this email please have this user include the ticket numbers in question so our support team can look at each transaction in question on a case by case basisThanks in advance, we look forward to helping this user resolve their issue Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point their response was asking for further communication from meAs requested, I sent an email but as I stated in the email, my spam folder automatically deletes spsm after days and this issue has taken far more than days alreadyAny proof I had is now long goneThe fact that I clicked the offer and that I've already proven that I will complete an offer if I have started it or I will admit to not completing it should count for something(usually because I have already completed it, but sometimes because I get tired of answering the same stupid questions with a promise of some 'free' item which I have NEVER received from Quality Health or LifeScriptNot something Peanut Labs is responsible for, just an explanation for why I do not complete each and every offer when I have clicked on it.) I don't want to stir up trouble, I just want to get what was promised to me for wasting a significant portion of my life doing something that was my side of the implied contract I'd really like to be able to return to this particular ad wall because I like their layout better than the others, but I won't return if I won't get paid for my time [redacted] Final Business Response / [redacted] (4000, 10, 2016/02/08) */ This user was credited for all of the transactions in question days ago on February 5thEven though the user was unable to provide proof of completion for the listed transactions, we made an exception due to their trouble in this situationPlease see email below that our support team sent to the user after rewarding their account: Thank you for your follow up; we made an exception in this case due to your trouble and credited your account for the list of transactions in question Please keep in mind that if you run into an issue like this in the future you will need to provide proof of purchase for each transaction in questionHave a great weekend Final Consumer Response / [redacted] (2000, 12, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I replied to the Revdex.com the same day I received the credits that I was satisfied with the resolutionI just feel bad that they had to reply to the issue in order for me to get the option to select yes or no to actually close this report Thank you
I don’t ever remember trying to complete any of the surveys apart from the ones they say I am blocked from
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ After looking over this complaint we are not sure what this user's issue is exactly, based on what they are describing it seems that the problem might be with Clixsense or yoursurveys.ca as we do not have the capability to delete or reduce 'quality points' as this user claimsWe are trying to figure out if they are missing credits for a specific survey or offer we have on our wall (something we can remedy ourselves) or if this is an issue directly with the site they participate onWe look forward to their follow up to clarify what exactly is going on, thanks in advance Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually, the problem is with yoursurveys as they keep on deducting quality points and I certainly didn't meant peanutlabs! This is why I asked you guys contacting yoursurveys so they can investigate this issue! As I previously said all surveys were completed via peanutlab using my clixsense ID: [redacted] All surveys's answers were quality and it possible yoursurveys server must have some kind of leak! I am looking forward to hear from them! It might help to reply to request # [redacted] as I did warn them about this report! Final Business Response / [redacted] (4000, 10, 2015/12/23) */ This user will need to reach out to YourSurveys directly if their issue is with the YourSurveys siteUnfortunately we do not have access to YourSurveys' back end and cannot explain why their server (as the user describes) has 'some kind of leak' as we are two separate companies We did want to send this user more information about how market research works and why it is to screen out/disqualify in the survey taking process for future reference: Researchers need to make sure they hear from all kinds of peopleThey need to hear from young men, older educated people, new moms, unemployed people, and more When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.ethe number of respondents needed by the market researcher has been met) Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study) Final Consumer Response / [redacted] (4200, 20, 2016/01/06) */ Gees! yoursurveys is one of peanutlabs partners and it make sense for one of user in asking the admin contacting their partner for explanationsYou peanutlabs still insist in treating partner and their respected user, it can leads to consequences! Yes, I agree you don't store any thing on server However, I don't believe a thing of it! You have my clixsense ID: Clixsense ID: [redacted] and my email address: [redacted] (associtated with peanutlabs) in your records! Please clean up your act or else!
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ After looking into this issue further we went ahead and rewarded this user for the offer in question Moving forward, we ask that this user submit screenshots showing proof of completion instead of copy/pasted text in situations like this Thanks in advance! Best, [redacted] XXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I am grateful you finally credited me, I am very disappointed in your handling of such issues, If an actual screenshot was required then it should have been requested and I would have happily compliedHowever, instead you send out copy/pasted generic responses that do not help your customersThis won't be an issue in the future because I will no longer use your services, as I have found a much better company to do business withIt is sad I had to submit a complaint in order to get any help from your company
From: [redacted] Sent: Wednesday, June 15, *** 5:PMTo: info Subject: Close Complaint I received a satisfactory resolution in complaint (case?) # [redacted] I'd like to close the complaint, please
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ We went ahead and rewarded the user for the transactions in question after looking into this furtherThey should see this reflected in their balance Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you Final Business Response / [redacted] (4000, 28, 2015/10/20) */ We had our support team look into these two tickets further and after looking at the details provided with the tickets in question we went ahead and rewarded both transactions in question To confirm both tickets that this user listed have been credited; that being said, moving forward please have this user contact us directly at [redacted] @peanutlabs.com if they have an issue with their support ticketsThanks again, we are glad we were able to solve this problem for the user Best, [redacted] Final Consumer Response / [redacted] (2000, 30, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) ok thanks for putting them thoughI really wish they support people would just read the tickets the first time as I put the screenshot with proof in it in the first message but no on seemed to bother to read it
Complaint: [redacted] I am rejecting this response because: I'm not expected to copy and paste on your surveys, so I won't take a copy and paste answer Besides that your support has done nothing for me so far, and I've received no responses to any of my claimsSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We have reached out to this user at [redacted] @gmail.com to confirm the ticket numbers in question so our Support Team can look at each on a case by case basis and credit her for the transactions that she completedWe look forward to helping this user resolve their issue Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ It's actually gotten worseThey are accusing me of fraudU paid for goods and servicesI want my money placed back on my card and all orders and subscriptions cancelledCan you please help me? Minister [redacted] - [redacted] Final Business Response / [redacted] (4000, 13, 2015/10/15) */ We have not accused this user of fraud, please see our communication thread below and the attached screenshot showing this: "This is where the confusion comes from; we see that your screenshots show that you reached out to Perk Customer SupportWe do not have access to their support system, we are two different companiesHave you filed any support tickets from the Peanut Labs reward center as outlined in this faq? http://faq.peanutlabs.com/how-do-i-contact-peanut-labs-customer-support/ If not can you please confirm the names of each offer in question, the specific date you tried completing them, and attach screenshots showing proof of completion? Thanks in advance, we look forward to helping you resolve this" The issue is the user tried sending us support tickets they filed with Perk, but we do not have access to their system as we are a different companyWe asked the user if they ever filed these issues from the Peanut Labs specific reward center but it does not seem they have done thisOn our end we are just trying to figure out which offers specifically the user completed, the date they tried completing them, and screenshots showing the offers in question were completed in their entirety In situations like this we ask for these basic details so our support team can determine which transactions need to be rewardedAlso the advertisers we work with ask for these details if an offer's completion needs to be verifiedHopefully this explains where we are at with the situation, we are hoping we get these details soon so we can credit their account Best, [redacted] Final Consumer Response / [redacted] (2000, 18, 2015/10/21) */ Thank you everything is fine nowPeanut Labs credited me and Perk is working with meThank you
If the user is unwilling to provide the information we requested at the very least we would request that this user provides a list of Peanut Labs-specific ticket numbers in question so each issue can be looked at on a case by case basis Providing a list of the specific transactions/tickets in question will also make sure that everything in question gets accounted for On these tickets please have this user provide screenshots showing proof of completion where possible if they have not already; we look forward to receiving this list of ticket numbers in question so we can credit them for what they completed fully Best, Helen
Complaint: [redacted] I am rejecting this response because:I have seen this same email over and over in response to complaints against this companyI not only provided this company with viable data, I provided them with my timeI decided to participate based on the reward and time estimates the company providedI participated for longer than the estimated time period before Peanut Labs decided to disqualify meThey did not hold up their end of the advertised agreementIt appears that this underhanded business practice is a common complaint against Peanut Labs Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ To clarify, Peanut Labs offers Pogo users a chance to earn Pogo gems in exchange for completing surveys and offers from our reward center After looking into this user's email address we can see that they have filed a few support tickets with our help desk, but have not been able to provide proof of completion In a situation like this where there are multiple transactions in question, we need to look at each on a case by case basis and need as many details possible to figure out what went wrong That being said, can you please have this user reach out to our support team at [redacted] @peanutlabs.com with the subject line "Revdex.com Follow Up" and the following details included: -The ticket numbers in question -Screenshots showing proof of completion -Confirm the date they tried completing each -If they reached a technical error, have this user provide detail as to what happened Thanks in advance, we look forward to hearing back from this user and helping them resolve their issues they've experienced Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will try again to receive my awarded Pogo access weeks and monthI will write to them at the specific website they providedI am unhappy with the generalization email that they sent in, the first part of the response is about Pogo's gems not their accessAlso they have never given me the opportunity to send them any proof of any of the offers that I have completedAlso some of the suggestions on proving my side is no longer available, most of these completions are from months ago and I have no way of doing screenshotsIf they still deny me and I have anymore problems from this, I will refile my claim against them
In situations like this we look at each transaction in question on a case by case basis; can you please have this user reach out to [email protected] with the subject line "Revdex.com Transaction Follow Up" In this email please include the ticket numbers in question and screenshots showing completion on each ticket if they have not done this already We are looking forward to the user's follow up so we can help them resolve this, thanks in advance
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Please have this user send us a screenshot showing proof of completion either on the original ticket they submitted or directly to [redacted] @peanutlabs.com with the subject line "Revdex.com Follow Up Screenshot" Once we have this we will be able to move the case forward and credit their account for the transactionThanks in advance, we look forward to helping them resolve this issue Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm satisfiedThanks!
After looking at this user's case we went ahead and rewarded them for the transaction in question, we did not originally see the screenshots the user linked to so we apologize for this. In the future if this user has an issue with a support ticket or needs additional attention on a ticket they... filed please have them reach out to [email protected] with the ticket number in question to be looked into further. We appreciate their patience in this case. [redacted]
We want to ensure that this user receives the additional $ [redacted] incentive that they were promised; on our end Peanut Labs does not directly offer surveys that offer monetary rewards as we have no way of transferring cash to users Our system in place can reward Swagbucks (or vc depending on the site we are integrated with), which is why the user was able to receive their 65sb in this instance but did not see the cash reward Based on further research it seems like the market researcher that launched this survey offered an incentive that we could not deliver but we do not want the user to suffer for this In a situation like this we are offering the user a $ [redacted] gift card sent directly to their emailPlease have this user reach out directly to [email protected] directly with the subject "Revdex.com $ [redacted] follow up"; in this email please have the user confirm if a $ [redacted] gift card emailed to their address would be an acceptable reward in these circumstances We look forward to this user's follow up and helping them resolve this issue Best, Helen
Complaint: [redacted] I am rejecting this response because: I am unable to create a ticket on each and every response because your website does not allow me to view more than one page of history. I have already reported this issue in a separate ticket dated July 7. On Thu, Jul 7, 2016 at 4:09 AM, < [redacted] > wrote: I have pages and pages of unpaid offers I am trying to report, but I am having considerable difficulty doing so. I click Transactions, it shows me the first batch and at the bottom there's a More Transactions button. I click the button for More Transactions and click the one I'm going to report. The report works fine but... I go back to Transactions and now only the first batch shows WITHOUT the More Transactions Button. I must close the window and open a new window, bring up the offer wall, open Transactions, click More Transactions, select the ONE I'll report then start over with yet another NEW WINDOW. It is extremely time consuming and I've stopped at this point, but I will be continuing to file reports on unpaid offers since I have a considerable number of credits in limbo (and nearly all of them are LifeScript (or one of their subsidiaries) or Quality Health. Or perhaps I'll just get a list of all the unpaid offers and submit that. I did get the list of all the unpaid offers and I did submit it in a text list. The way I got that list was to go to the main page or your ad wall and look at those that were 'Opened' and use my memory as to whether I had completed them or closed them because they were done previously. Here is the text list which I have already provided once: 9310 Enter For A Chance To Win A Year's Worth of FREE Diapers!9310 Enter to Win FREE baby food!9310 Get your free cleaning Samples!9310 Get Free samples of L'Oreal Color Vibrancy Shampoo!9310 Get FREE samples of TRESemme Shampoo & Conditioner!8750 Join SampleCube and get paid to take surveys!8610 Get FREE Nexcare Waterproof Bandages!8400 Get samples of Beauty products when you tell us where to send them.8400 Start taking surveys now for a chance to one of Life Sample's Amazing prizes8050 Take a survey for your chance to win $50,000!7840 Enter to Win FREE Baby Clothes!7840 Register to receive your FREE hair care samples.7840 Register to receive your FREE sample of Excedrin! sample received, but not the credits.7840 Register to receive your FREE sample of Cover Girl makeup!7840 Register to receive your FREE sample of Zing Zero Calorie Stevia sweetener! sample received, but not the credits.7840 Enter to Win FREE baby food!7840 Win a year's worth of diapers!7840 Register to receive your FREE summer BBQ samples!7840 Register to receive your FREE sample of Centrum VitaMints! sample received, but not the credits.7840 Register to receive your FREE sample of L'Oreal Age Perfect Hydra-Nutrition Moisturizer! sample received, but not the credits.7840 Get a FREE sample of Philosophy Gel Cream! sample received, but not the credits.7700 Get free tide samples when ou tell us where to send them!7700 Get free samples of cleaning products!7700 Ready to BBQ this summer? Get free supplies when you sign up here.7350 Enter for a Chance To Win $10,000!7350 Free magazine samples!7000 Get free samples of Glade Air Fresheners, just tell us where to send them!7000 Get Free Samples of Crest White Strips6860 Sign up to get Free Samples of the products you love!6510 Free samples of your favorite products! Enter your email address to get started!6300 Get your free samples from Schick6300 Free Glade Samples!492730 SUB Total-9310 One offer paid, which one I can't tell483420 TOTALNote this does not include offers that were under 5K credits some were paid others were not. I explained all this in the previous emails I sent regarding this issue. I guess your customer support does not read the emails, they merely look at the one offer to which the ticket is attached. Please review my account as you have far better access than I do. Sincerely, [redacted]
We take situations like this very seriously; please have this user reach out to [email protected] directly with the subject line "Revdex.com Follow Up" In this message please have the user confirm the ticket number in question so our support team can look into their issue further and reward them for what was rightfully completed We want to make sure the survey in question wasn't marked as a screen out, disqualification or closed by the advertisers that ran the study, which would account for the user not receiving credit Regardless we want to make sure the user feels like they were taken care of in this situation, so please have them reach out to [email protected] with the details requested so we can look into this further Thanks in advance, we look forward to their follow up Best, Helen
Has this user filed support tickets for each of these issues? If so, please have the users confirm each ticket number in question so our Support Team can look at each on a case by case basis If they have not done so already please make sure they include a screenshot showing proof of completion on each ticket in question; once we have these details we will reward the user for the transactions in question that have been fully completed Please have this user email support at peanutlabs.com with the subject line "Revdex.com Follow Up" with these details we asked for Thanks in advance, we look forward to their follow up so we can help them resolve this Best, ***
Complaint: [redacted] I am rejecting this response because: Peanut Labs is aware and have paid out cash equivalent amounts in Swag Bucks for their surveysTherefore, when I was due or promised $ [redacted] for the survey initially, they knew to credit my account for Swagbucks, but they obviously didn't feel obligated to before filing this complaintThey ignored my emails when asked about the rest of the money or credits that I was dueThey were very dismissive and unresponsive and have done the same to me in other cases in the pastIn their response to this complaint they made no mention to why they never returned my emails or why they didn't find another way to compensate meThere isn't a sense of Peanut Labs taking responsibility nor did a hear an apology for the way I was ignored and treatedAnd finally, an [redacted] gift card is NOT acceptableThe former of payments acceptable is Swagbucks equivalent of SB or a $ [redacted] Gift cardBased on the business' response I really question their ethics because as I stated before I reached out, with the same proof, asking just to be paid what was due and they brushed me off as they did previously, which appears to be part of their policy Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We have been in contact with this user about this issue, we are not sure why they are opening another Revdex.com complaint for thisLike we stated before, on our end this transaction is showing as completely credited We have been working with ***@bluefroggaming.com now to see what the issue isIn the meantime we ask that this user is patient while we wait for Blue Frog to let us know what is going on as this issue as the reward is not showing in its entirety on their end That being said, we asked [redacted] if he can manually credit the remaining balance while they figure out the technical error happeningOnce we receive a response from [redacted] at Blue Frog Gaming we will update this user Best, ***
Initial Business Response / [redacted] (1000, 5, 2016/01/30) */ Could you please have this user email [redacted] @peanutlabs.com directly with the subject line "Revdex.com Follow Up"In this email please have this user include the ticket numbers in question so our support team can look at each transaction in question on a case by case basisThanks in advance, we look forward to helping this user resolve their issue Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point their response was asking for further communication from meAs requested, I sent an email but as I stated in the email, my spam folder automatically deletes spsm after days and this issue has taken far more than days alreadyAny proof I had is now long goneThe fact that I clicked the offer and that I've already proven that I will complete an offer if I have started it or I will admit to not completing it should count for something(usually because I have already completed it, but sometimes because I get tired of answering the same stupid questions with a promise of some 'free' item which I have NEVER received from Quality Health or LifeScriptNot something Peanut Labs is responsible for, just an explanation for why I do not complete each and every offer when I have clicked on it.) I don't want to stir up trouble, I just want to get what was promised to me for wasting a significant portion of my life doing something that was my side of the implied contract I'd really like to be able to return to this particular ad wall because I like their layout better than the others, but I won't return if I won't get paid for my time [redacted] Final Business Response / [redacted] (4000, 10, 2016/02/08) */ This user was credited for all of the transactions in question days ago on February 5thEven though the user was unable to provide proof of completion for the listed transactions, we made an exception due to their trouble in this situationPlease see email below that our support team sent to the user after rewarding their account: Thank you for your follow up; we made an exception in this case due to your trouble and credited your account for the list of transactions in question Please keep in mind that if you run into an issue like this in the future you will need to provide proof of purchase for each transaction in questionHave a great weekend Final Consumer Response / [redacted] (2000, 12, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I replied to the Revdex.com the same day I received the credits that I was satisfied with the resolutionI just feel bad that they had to reply to the issue in order for me to get the option to select yes or no to actually close this report Thank you