Pearl Carroll & Associates

To Whom It May Concern:We are writing in response to the above-referenced complaint.Pearl Carroll is a broker and third party administrator for the [redacted] , Inc(***) Member Insurance Programs.The complainant attended a “New Member Orientation” conducted at the New York City Children’s Center on 11/14/The purpose of the orientation is to provide information regarding voluntary member benefits available to union-represented public sector employeesThe orientation attendees included members of [redacted] as well as the [redacted] (***)Eric W***, an employee of Pearl Carroll, presented an overview of ***’s voluntary member insurance programsPearl Carroll is not the broker or administrator for [redacted] insurance programsThe orientations can include presentations for several union groups.While the complainant stated she is a member of ***, the constitution and by-laws of [redacted] provide for “Associate Membership.” Associate members of [redacted] are eligible, to the extent the insurance programs permit, for participation in insurance programs sponsored by ***MrW [redacted] conveyed this to orientation attendees, and provided applications to several individuals expressing interest in the [redacted] voluntary programs.MrW***’ supervisor, Anthony M [redacted] , has communicated to the complainant that while she is eligible to enroll in coverage if she elects associate membership with ***, we understand that she wishes to withdraw her applications signed on 11/14/No further action is required on her partShe will not be billed or charged for the insurance programs referenced in her complaint.Pearl CarrollCornell RoadLatham, NY 12110P: ###-###-####F: ###-###-#### [redacted] Please feel free to contact me at ###-###-#### or [redacted] if you have any questions.Sincerely,Elizabeth M***Senior Vice President, Enterprise Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,   [redacted]

To Whom It May Concern: We are writing in response to the above-referenced complaint. Pearl Carroll is the broker of record for the complainant’s Travelers Renters Insurance policy. The policy became effective 2/14/2017 and the annual premium is $125.00, as Ms. [redacted] correctly references in her...

complaint. Her initial payment of $20.83 would leave a balance due of $9.47 per month based on 11 monthly installments. However, she elected Travelers Auto-Pay option, which is subject to a minimum payment of $15.00 per month plus a $1.00 service charge per installment payment. Therefore, her monthly payment is $16.00, and her policy will be paid in full within 7 months. Unfortunately, her initial Pearl Carroll contact, Scott [redacted], left our employ shortly after her policy effective date and we were not aware of her attempts to contact him via text. We contacted Ms. [redacted] by phone on 8/18/2017 to review her billing concerns and believe the matter has been resolved to her satisfaction. Please feel free to contact me at [redacted] or [redacted] if you have any questions. Sincerely,  Elizabeth [redacted]  Senior Vice President, Enterprise Care

To Whom It May Concern:We are writing in response to the above-referenced complaint.Pearl Carroll is a broker and third party administrator for the [redacted], Inc. ([redacted]) Member Insurance Programs.The complainant attended a “New Member Orientation” conducted at the New York...

City Children’s Center on 11/14/2016. The purpose of the orientation is to provide information regarding voluntary member benefits available to union-represented public sector employees. The orientation attendees included members of [redacted] as well as the [redacted] ([redacted]). Eric W[redacted], an employee of Pearl Carroll, presented an overview of [redacted]’s voluntary member insurance programs. Pearl Carroll is not the broker or administrator for [redacted] insurance programs. The orientations can include presentations for several union groups.While the complainant stated she is a member of [redacted], the constitution and by-laws of [redacted] provide for “Associate Membership.” Associate members of [redacted] are eligible, to the extent the insurance programs permit, for participation in insurance programs sponsored by [redacted]. Mr. W[redacted] conveyed this to orientation attendees, and provided applications to several individuals expressing interest in the [redacted] voluntary programs.Mr. W[redacted]’ supervisor, Anthony M[redacted], has communicated to the complainant that while she is eligible to enroll in coverage if she elects associate membership with [redacted], we understand that she wishes to withdraw her applications signed on 11/14/2016. No further action is required on her part. She will not be billed or charged for the insurance programs referenced in her complaint.Pearl Carroll12 Cornell RoadLatham, NY 12110P: ###-###-####F: ###-###-####[redacted]Please feel free to contact me at ###-###-#### or [redacted] if you have any questions.Sincerely,Elizabeth M[redacted]Senior Vice President, Enterprise Care