I am rejecting this response because: I feel that when he was unable to find the account regardless of the name given it was HIS responsibility to let me know he was unable to locate the account to cancel it not just forget abut it and keep charging me after I requested to cancelHe emailed me to say he need the name on the account, I emailed back with possible names I assumed it was under my sons name since he was the one taking classesAfter I emailed back names I never heard from him again so I was under the assumption that he located it and did what was askedIf he was still unable to find it was his responsibility to contact me again to further investigate not just drop the matter and keep collection money that was not due to himThat is theft!
Here is the contract with the name [redacted] on it when she signed up and her sons membership was under. There is no [redacted] or [redacted] on it.. Thank you for your time [redacted]
This member emailed me to cancel her sons membership and gave me the wrong name on two occasions. And the last email she sent me was trying to change the name she sent me on her first two previous emails with putting the right name on it. Knowing she had given me the wrong name all...
along. Which going back in my email from the first date she emailed me was different from the one she was trying to tell me she gave me. I talked with her and apologized for the misunderstanding and explained to her she gave me the wrong name and I couldn't cancel a membership with the wrong name. If she would had given me the right name I could of canceled it no problem. She gave me the name [redacted] or [redacted] instead of giving me the correct name she gave me when signing he son up witch was [redacted]. I have picture of the email she sent me with the wrong name on it. Thank you for your time [redacted]
I am rejecting this response because: I feel that when he was unable to find the account regardless of the name given it was HIS responsibility to let me know he was unable to locate the account to cancel it not just forget abut it and keep charging me after I requested to cancelHe emailed me to say he need the name on the account, I emailed back with possible names I assumed it was under my sons name since he was the one taking classesAfter I emailed back names I never heard from him again so I was under the assumption that he located it and did what was askedIf he was still unable to find it was his responsibility to contact me again to further investigate not just drop the matter and keep collection money that was not due to himThat is theft!
Here is the contract with the name [redacted] on it when she signed up and her sons membership was under. There is no [redacted] or [redacted] on it.. Thank you for your time [redacted]
This member emailed me to cancel her sons membership and gave me the wrong name on two occasions. And the last email she sent me was trying to change the name she sent me on her first two previous emails with putting the right name on it. Knowing she had given me the wrong name all...
along. Which going back in my email from the first date she emailed me was different from the one she was trying to tell me she gave me. I talked with her and apologized for the misunderstanding and explained to her she gave me the wrong name and I couldn't cancel a membership with the wrong name. If she would had given me the right name I could of canceled it no problem. She gave me the name [redacted] or [redacted] instead of giving me the correct name she gave me when signing he son up witch was [redacted]. I have picture of the email she sent me with the wrong name on it. Thank you for your time [redacted]