Pearl Harbor Website

Aloha Thank you for your email and concern in this matter It is very important to be sure all those who love Hawaii and coming here earning a good experience and leaving Hawaii with good memories This client purchased a $discounted tour for his group which was people The total amount of this tour for people is $( state sales tax included )This is a very average tour we have Client mentioned on the time of reservation that he is here for wedding and he is a military backgroundLater for the same reasons we up graded his GROUP Tour to a private tour with no additional charge, which regularly costs about $moreWe upgraded their pick up and night before called them to provide their group pick up time and locationAt that time, [redacted] requested that his group be pick up in or different hotels from top of Waikiki to the bottom, instead We explained to them that this will take time and since it is Friday possibly it will be a busier day and it is not safe and However, [redacted] refused to follow our regular schedule and recommendationAt the end sales manager told them we are not happy to do this but we will do it for youPOINT ONE: Client refuse to follow our policy, changed our schedule and force us to provide another service without charge to them.POINT TWO: Client refuse to listen to our suggestion about timing and traffic situation because they want to have more comfortable pick up situationChauffeur picked them up next day and left Waikiki within minutes from first pick up but even that is time if group were leaving Waikiki This means another vehicle that had slimier situation and pick up group tour takes around the same time and left Waikiki to the same destination and used the same road and they had the same tour However, they got there little later than because of the traffic but this has nothing to do with their tour as this is what we and every other company do every day and we leave enough security time for every incident and unexpected events After this point they been oriented and they got their ticket and we suppose to pick them up certain time laterIn our website we told people you will be having a tour guide with you Pearl Harbor is a national cemetery and any tour activity is not allowed That is why we manage a minutes video for him as part of his Pearl Harbor In USS [redacted] there was a minutes professional guide included or an audio setEven though we do not have this part advertised at our website, every client will get this USS [redacted] is not allowing any tour guide to go inside from outside Instead we bought a ticket for them that a group tour guide included inside the [redacted] The claim, they could not hear the driver, was new from them They had minimum of minutes ~ minutes after the very last part of their tour to eat their hot-dog according what he wrote for youHe said his ticket for USS [redacted] was 1:pm means he is ending this tour 2:pm means he had minutes before his pick up Hot- dog in Pearl Harbor is so fast even at 12:by ladies working max waiting is minutes Around 2:max waiting secondHe wrote he was only 1/hour in [redacted] First, even if he was, USS [redacted] memorial tour is only minutesSecond, if he was not forcing us to pick up different group in different hotel from the top of Waikiki to bottom of Waikiki, they could have easily had another minutes extraThird, from the moment they got to visitor center Pearl Harbor about 11:am to 2:pm they had over hours To understand this better, we are copying and pasting his letter to us below: From your website description: "This tour package already covers your, Pearl Harbor tickets, and chauffeured transfersThere will be no waiting in lines, no delays in schedule, and you will be touring with only a small group of people in a spacious and comfortable vehicle." (my emphasis) FALSE! We waited in lines at: 1) the entrance to the movie; 2) the bus stop to Ford Island; 3) the bus stop to return to the visitor center; 4) the USS [redacted] memorial for the return boat rideThese all took time for the waiting and the boarding and un boarding of many people (standing room only on the bus there and back) First, that is what exactly we provided to him and we are proud of what we doing That is why our chauffeur some times receiving up to several hundred dollars tip for the same service [redacted] trying to describing as a bad service Here is what he got: "This tour package already covers your,:Pearl Harbor tickets,Below is what we promised them on their confirmation and what exactly they got.WHAT IS INCLUDED IN THIS VIP TOUR ?Complimentary lunch for people ( hot dog )An audio set for USS [redacted] ( for passengers ) PLEASE CLAIM YOUR COMPLIMENTARY AUDIO SET UPON YOUR ARRIVAL TO USS [redacted] BY SHOWING YOUR RECEIPT TO THE AUDIO COUNTERComplimentary Short City Tour ( Historic Downtown Honolulu )TICKETS INCLUDED IN THIS DISCOUNTED PACKAGE:Ticket for USS [redacted] Memorial ( for passengers )Ticket for USS [redacted] ( for passengers )and chauffeured transfersThat is what exactly they got + privately Instead of being in a typical bus tour with others, they were in a Mercedes Benz Sprinter black color own by a limousine company means nicer quality.There will be no waiting in lines, This is the main promise of the company not to take people there AM and keep them in line to get ticket As you know tickets are pre sold months in advance and about 20% will be available for each day same date for those who come first will be serve first People are there am in line Our clients like [redacted] sleeping up to 9:am and getting there at 11:am and someone in suit handing their ticket at 11:am Majority of companies are giving USS [redacted] voucher to the hand of clients and ask them to stay in line to get their tickets We are one of the only companies that we process our voucher and will providing ticket to hand of our clientsThe “line” refers to people in line from 6:am and hours waiting, not walking about entrance door of movie theater or entrance of the boatThere was not only nothing wrong about their service but they got more than what they paidWe wish [redacted] and his group a healthy and long life Mahalo Customer Service

Complaint: 1***
I am rejecting this response because: The business makes NO effort to recognize ANY fault on their part for our miserable day which is due strictly to their unrealistic schedule to see these memorials. The person responding was NOT THERE with us and keeps telling the "facts" of what happened as if he were. He is wrong and has made it clear that he will do NOTHING to make this right. He has so many points wrong even after I have called and written with the correct details. They intend to intimidate and ridicule the customer until they go away and it makes me wonder how many times that has happened; most likely a lot!I find it interesting that they have taken so very long to respond to my complaint but that I have to respond within a week (that's plenty of time but why did they get so long to respond?). I am tired of dealing with this - it was a lousy experience originally and all this is doing is making it worse and reminding me about it over and over. In all of the many, many activities that my family enjoyed during our - days in Hawaii including visits at different islands, this was the only one that was bad. You have a bad company giving your wonderful city and state a black eye so if you do nothing it will be on you. You have been made aware. At this point, I do not want to deal with this company again in any way
Sincerely,
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*** *** *** *** * *** *** * ***Importance: HighHi ***,Thank-you for taking the time to write to me and getting involved in this complaint It looks like the main reason so much time has passed is that the company took so long to respond initially - over months. The description of the service that you asked about looks like what we expected to receive The "complimentary upgrade" was voluntarily offered by the company when I spoke with the sales manager, Jeremy, via telephone about our plans to cruise around the islands with our siblings and spouses to celebrate our 40th wedding anniversary This turned out to be nothing but a change in name only and, in hindsight, a sales ploy which worked However, we got precisely what was offered in the regular package What is interesting is that the company keeps trying to blame us for the trouble because they had to make stops at several hotels to pick us all up which they claim is what threw the schedule off (of course they also claim that the schedule was just fine) but the regular package requires that they pick up their customers from whatever hotels they are staying at until the van is full You would think that an "upgraded" package would offer at least the same service as the regular package, if not more, but apparently they expected us to be all at one location to be picked up for the tour EVEN SO, I spoke with them the day before and got agreement with them for five stops so that they knew what to expect before the day of the tour and they told me when to expect the first stop and what order they would make the stops so that I could tell our family. In other words, they still had full control over the schedule and knew what was expected and agreed upon the day before the tour and should have and could have adjusted the times to make the tour work properly They did not do that The tour describes being guided at all times and makes it sound like it will be done by this company That was not the case either Our tour guide got us to the memorial main site and purchased the tickets for the *** and then we were on our on (he did not have these in advance and we had to wait while he purchased these) He gave me a laundry list of what to do until we saw him again which pretty much was only to be driven back to our hotels AFTER the tours of the *** and the *** (this was a lot to remember and there were no written instructions to refer to which was, again, VERY different from what is described on the website and from our expectations We had to walk over to the bus to take us to the *** and wait till it arrived Then the drive over took time and we arrived on the deck of the *** with less time than their quickest tour takes IF we were going to get back in time to tour the *** at the time we were told to be there. All of this is described in my original statement sent to the Revdex.com I am not sure if it is not being read or if it is not understood Simply put, the schedule was unrealistically tight, as if no one in the company had ever really taken the tours and understood how long everything takes and it caused us to be so rushed that we did not get what we paid for and instead got very stressed and upset We would have needed twice the time we had just to take the short tour of the ***, have lunch (which we missed), watch the movie before the *** memorial and then take the *** tour There were other things to see and do at these sites which we could not even consider so hopefully some day we can come back and get the tour that we thought we would get last February.So on the ride back to our hotels we were given a tour of the tourist sites with no audio other than our soft spoken driver No speaker system, no audio tapes, and no way for most of us to hear what was being described This from a "professional" tour company that does all of this every day and should have lots of experience and resources to provide a great experience Our experience was one of not getting what we paid for, not getting to see what we came for, and instead getting stressed To add insult (literally) to that, we got a rude and mocking reply to every attempt (phone and e-mail) to make them aware of our bad experience and seek some remedy. I was never rude to them or demanding, so again in retrospect, I think this is their mode of operation and since most people are easily intimidated or just unwilling to pursue such matters they just respond this way and it normally works for them I would have been placated initially with a heartfelt "so sorry" and some indication of responsibility I suggested that they might be willing to offer us a ride from the ship after our cruise about a week later and that is when the mocking ratcheted up They are a company of chauffeured vehicles; what could be easier for them?!So, is this enough further explanation of our "injury"? If not, please be very specific about anything else I need to provide or feel free to call me at *** *** I really appreciate any influence your involvement may bring to this situation.Best regards,*** ***

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*** *** Hi ***, Thank-you for taking the time to write to me and getting involved in this complaint. It looks like the main reason so much time has passed is that the company took so long to respond initially - over months. The description of the service that you asked about looks like what we expected to receive. The "complimentary upgrade" was voluntarily offered by the company when I spoke with the sales manager, Jeremy, via telephone about our plans to cruise around the islands with our siblings and spouses to celebrate our 40th wedding anniversary. This turned out to be nothing but a change in name only and, in hindsight, a sales ploy which worked. However, we got precisely what was offered in the regular package. What is interesting is that the company keeps trying to blame us for the trouble because they had to make stops at several hotels to pick us all up which they claim is what threw the schedule off (of course they also claim that the schedule was just fine) but the regular package requires that they pick up their customers from whatever hotels they are staying at until the van is full. You would think that an "upgraded" package would offer at least the same service as the regular package, if not more, but apparently they expected us to be all at one location to be picked up for the tour. EVEN SO, I spoke with them the day before and got agreement with them for five stops so that they knew what to expect before the day of the tour and they told me when to expect the first stop and what order they would make the stops so that I could tell our family. In other words, they still had full control over the schedule and knew what was expected and agreed upon the day before the tour and should have and could have adjusted the times to make the tour work properly. They did not do that. The tour describes being guided at all times and makes it sound like it will be done by this company. That was not the case either. Our tour guide got us to the memorial main site and purchased the tickets for the *** and then we were on our on (he did not have these in advance and we had to wait while he purchased these). He gave me a laundry list of what to do until we saw him again which pretty much was only to be driven back to our hotels AFTER the tours of the *** and the *** (this was a lot to remember and there were no written instructions to refer to which was, again, VERY different from what is described on the website and from our expectations. We had to walk over to the bus to take us to the *** and wait till it arrived. Then the drive over took time and we arrived on the deck of the *** with less time than their quickest tour takes IF we were going to get back in time to tour the *** at the time we were told to be there. All of this is described in my original statement sent to the Revdex.com. I am not sure if it is not being read or if it is not understood. Simply put, the schedule was unrealistically tight, as if no one in the company had ever really taken the tours and understood how long everything takes and it caused us to be so rushed that we did not get what we paid for and instead got very stressed and upset. We would have needed twice the time we had just to take the short tour of the ***, have lunch (which we missed), watch the movie before the *** memorial and then take the *** tour. There were other things to see and do at these sites which we could not even consider so hopefully some day we can come back and get the tour that we thought we would get last FebruarySo on the ride back to our hotels we were given a tour of the tourist sites with no audio other than our soft spoken driver. No speaker system, no audio tapes, and no way for most of us to hear what was being described. This from a "professional" tour company that does all of this every day and should have lots of experience and resources to provide a great experience. Our experience was one of not getting what we paid for, not getting to see what we came for, and instead getting stressed. To add insult (literally) to that, we got a rude and mocking reply to every attempt (phone and e-mail) to make them aware of our bad experience and seek some remedy. I was never rude to them or demanding, so again in retrospect, I think this is their mode of operation and since most people are easily intimidated or just unwilling to pursue such matters they just respond this way and it normally works for them. I would have been placated initially with a heartfelt "so sorry" and some indication of responsibility. I suggested that they might be willing to offer us a ride from the ship after our cruise about a week later and that is when the mocking ratcheted up. They are a company of chauffeured vehicles; what could be easier for them?! So, is this enough further explanation of our "injury"? If not, please be very specific about anything else I need to provide or feel free to call me at *** ***. I really appreciate any influence your involvement may bring to this situationBest regards, *** ***

Dear Revdex.com Agent,AlohaMr [redacted] sent a letter claiming that we used profanity in dealing with him.  We find this odd that he would make this claim.  A legitimate company, legally doing business in Hawaii wouldn't do this.  Let us tell you what happened step by step and you will find...

it easy to understand who used profanity on the phone and who created the problem and who needs to seriously to think about the ugly actions that he took on the day of his tour which will be hurting his entire life in the future. Mr. [redacted] Made a reservation for our :   [redacted] Private Tour/Transfer He made this reservation online on his own on our website: [redacted]According our website and the web page that the client purchased his tour package on, the following services are included in his package:[redacted]Highlights1- Best value for money2- Private transfer is included in this package3- Skip the long line for [redacted] Ticket4- Multiple and late departure every day.What You Can ExpectWe will pick you up in a private vehicle newer model and fully insure with a nice driver who is providing a child, elderly & disable friendly service to you and your family. We will take you to [redacted] and escort you inside and will orient you about your tour. You do not need to stay in a long line for [redacted] ticket as all these were arranged before you come. You will watch the actual footage of Japanese surprise attack on December 7th 1941. Before you depart to [redacted] monument. You will also visit the exhibit museums.Another highlight in this tour is the [redacted] Visitor Center. A part of the [redacted] in the [redacted], the Visitor Center holds an impressive collection of authentic wartime memorabilia displayed in the center’s museums and exhibit galleries. There’s also a [redacted] gift shop and bookstore located inside the Visitor Center where you can purchase souvenirs to remember this tour.For those clients who are not staying in Waikiki and staying out side of Waikiki we have pick up option with extra charge.Inclusions1- A round trip transfer from any hotel in Waikiki to [redacted] & back ( in this case from Honolulu airport to [redacted] and back )2- [redacted] orientation3- Ticket for [redacted] without staying in a long line.4- Museums of “[redacted] [redacted]”5- Watching actual movie of the Japanese surprise attack on December 7th 19416- Boat ride to [redacted] Monument and back7- Visitor center Pearl HarborPlease have attention to this fact that on our website structure of price on some of the packages changed last month but total of the price of each package is still same.This is a very basic package that we have for a private tour on our website.  We assigned a female chauffeur to pick up Mr [redacted] and his family at 10:00 am.  The client called and informed us that he had landed early and asked if we could pick him and his family up 30 minutes earlier; which we did.  The chauffeur contacted us and said that the client wanted to talk to the office manager because he wanted to go to Waikiki and have lunch, and he wanted the chauffeur to stay with them entire time. We listened to the client and all of his plans and requests and explained to him that this was not included in his tour and we cannot take him to Waikiki and wait for him for his lunch.  We explained to him that this is a historical tour and none of his requests are included in this package and we will not take him 11 miles from [redacted] for lunch. He was angry and wild and he was not listening to us and at the end he hung up on us. Our chauffeur took Mr. [redacted] and his family of 3 ( wife and 2 children ) to [redacted] and escorted them to go inside but at this time he was again upset because he want to leave his belongings inside the vehicle and our female chauffeur explained to him we do not hold on to anything.  The client began yelling at a 58 year old female chauffeur and saying that he had this vehicle for entire day and that he knew what he booked. After our chauffeur Andrea took them inside and got the tickets which are included with the tour, the client forced her to change the ticket time to the earliest possible time so the client could start his Arizona Memorial program earlier.  We informed our GM about this incident and he called Andrea to find out if everything was okay and Andrea mentioned that Mr. [redacted] had requesting to talk to him.  Then Mr. [redacted] got on the phone and raised his voice and told our GM that the car has to take him to Waikiki for lunch and a tour and wait for him and then bring him back. Our GM tried to explain to him that this is not what he bought and paid for, and this tour is not a Waikiki tour and everything is clearly stated on the website and the confirmation.  He suddenly told him that he will let [redacted] "Fk you guys" and and began cursing.  Our GM tried to respectfully handle the situation but the client was constantly using curse words and disrespecting our GM and company and all the employees. This was in front of his own wife and 2 kids and a 58 years old female driver in the middle of [redacted] which is a US [redacted].  At the end he said, "Fk you all and I will let [redacted] Fk you too."  He was so very confident that [redacted] would beat us and destroy us and take everything  and will give it right to him.  He also threatened that he will Fk our company but putting 1,000 reviews online against us. He even requested to cancel and receive refund and our GM asked him what he wanted to cancel because he received everything that was a part of his package and all we had to do at the end was just drop you off at the airport.  To which he responded saying that he did not need a ride and that he was cancelling that portion. However, at the end as soon as he hung up we sent him an email ( a copy of the email is included in this package as document # xx ).  Andrea, our female driver also requested that if for any reason we wanted to send a chauffeur to get Mr. [redacted] and his family that we not send her and that if we tried, she would refuse.  She was embarrassed in front of other people at the [redacted] of [redacted] by Mr. [redacted]'s inappropriate actions and all the curse words that he used. We are attaching several document to this letter for your review as follows:1- Chauffeur report on the incident2- Our email to client after he threatened the company 3- A copy of the client confirmation letter which was sent to him by merchant service which clearly showing:A- What he purchasedB- what he can expect C- what is included in his packagePlease be advised that the way he used the name of [redacted] and was threatening us seems like he thinks that he was using a magic card that an emperor gave him and he can threaten and knock down anyone with it. Especially since he knows that he really did not pay for what he was requesting and he was trying to rip us off. Please consider all the above facts and release our money as soon as possible.  This should be a lesson for Mr. [redacted] not to treat people like this and act inappropriately to others. We have a serious warning to [redacted].  You purchased a very simple $400 package from us which thousands of people a year buy and consider as the very basic tour package . Some spend thousands of dollars more than that and pay several hundred dollars in to tips the driver. Nobody in the past ten years did the dirty game that you started. You came that day wanting to rip us off and eventually you took advantage of everybody here. We do not know from which jungle you brought your attitude. Simply , you messed up an innocent female chauffeur's day and you used profanity with the office employees.  You wasted our time as well as your family's and your innocent children's time but your side is not our concern as they are your own family and it sounds like this is your show and profanity is a part of your life as well as lies and dirty games are a part of your personality.  We wrote you an email and warned you if you continue this dirty game after you leave Hawaii we will not let you go as easily as you think and dream. We have a philosophy in life. In that philosophy, if we make a mistake we apologize but if someone like you comes here and wants to rape us and leave, we will teach him a lesson that through the rest of his long life he will never ever forget. Our philosophy as a company with tens of employees and all of the pain we go through to provide this wonderful service to people.  This is a service that people like you does not deserve.  However, you did not listen to us and went and put a charge back, you wrote for the Revdex.com, and all the dirt came out of your mouth, and all of the dirty attitude you have shown you blamed on us.  The internet and the Revdex.com and other organizations which use the public budget are not for the dirty games that people like you play. It is for something serious. To teach you a lesson, we put the testimony of our female chauffeur online for the Revdex.com and for the rest of the World to see as well as the rest of the documents describing everything we claimed and until the end of the World we will not remove it.  We want to know if you understand what it means, but if don't understand, go and ask someone else to explain it to you. HERE WE FORMALLY WARN YOU AGAIN, STOP YOUR DIRTY GAME OTHERWISE FOR EVERY DIRTY MOVE YOU DO WE WILL TEACH YOU A LESSON THAT YOU WILL NEVER FORGET. BELIEVE IT OR NOT, VERY SOON THERE WILL COME A DAY THAT WHEN YOU HEAR THE WORD HAWAII OR [redacted] YOUR BODY WILL SHAKE.  WE HOPE YOU LISTEN AND UNDERSTAND DEEPLY. PLEASE BE ADVISED WE WILL ALSO SUE YOU FOR DEFAMATION AND WITH THE EVIDENCE WE HAVE IN HAND WE WILL TAKE YOU TO JUSTICE.  HAVE A WONDERFUL DAY. THIS IS WHAT EVERY EMPLOYEE WANTS, NOT JUST THE MANAGEMENT. WE WILL USE EVERY RESOURCE TO MAKE IT SO.1-   https://[redacted]/[redacted]-[redacted]-use-of-profanity/           ...⇄ Female chauffeur - witness 2- https://[redacted]/[redacted]-[redacted]-use-profanity-complete-story/     ...⇄     Complete story. RegardsSales [redacted] On behslf of All Employees

Aloha Thank you for your email and concern in this matter.  It is very important to be sure all those who love Hawaii and coming here earning a good experience and leaving Hawaii with good memories.  This client purchased a $89 discounted tour for his group which was 14 people....

 The total amount of this tour for 14 people is $1308.30 ( state sales tax included ). This is a very average tour we have.  Client mentioned on the time of reservation that he is here for wedding and he is a military background. Later for the same 2 reasons we up graded his GROUP Tour to a private tour with no additional charge, which regularly costs about $600 more. We upgraded their pick up and night before called them to provide their group pick up time and location. At that time, [redacted] requested that his group be pick up in 5 or 6 different hotels from top of Waikiki to the bottom, instead.  We explained to them that this will take time and since it is Friday possibly it will be a busier day and it is not safe and ....  However, [redacted] refused to follow our regular schedule and recommendation. At the end sales manager told them we are not happy to do this but we will do it for you. POINT ONE:  Client refuse to follow our policy, changed our schedule and force us to provide another service without charge to them.POINT TWO: Client refuse to listen to our suggestion about timing and traffic situation because they want to have more comfortable pick up situation. Chauffeur picked them up next day and left Waikiki within 30 minutes from first pick up but even that is normal time if group were leaving Waikiki.  This means another vehicle that had slimier situation and pick up group tour takes around the same time and left Waikiki to the same destination and used the same road and they had the same tour.  However, they got there little later than normal because of the traffic but this has nothing to do with their tour as this is what we and every other company do every day and we leave enough security time for every incident and unexpected events.  After this point they been oriented and they got their ticket and we suppose to pick them up certain time later. In our website we told people you will be having a tour guide with you.  Pearl Harbor is a national cemetery and any tour activity is not allowed.  That is why we manage a 25 minutes video for him as part of his Pearl Harbor.  In USS [redacted] there was a 30 minutes professional guide included or an audio set. Even though we do not have this part advertised at our website, every client will get this.  USS [redacted] is not allowing any tour guide to go inside from outside.  Instead we bought a ticket for them that a group tour guide included inside the [redacted]. The claim, they could not hear the driver, was new from them.  They had minimum of 45 minutes ~ 60 minutes after the very last part of their tour to eat their hot-dog according what he wrote for you. He said his ticket for USS [redacted] was 1:35 pm means he is ending this tour 2:35 pm means he had 55 minutes before his pick up.  Hot- dog in Pearl Harbor is so fast even at 12:00 by 5 ladies working max waiting is 5 minutes.  Around 2:35 max waiting 30 second. He wrote he was only 1/2 hour in [redacted]. First, even if he was, USS [redacted] memorial tour is only 30 minutes. Second, if he was not forcing us to pick up 5 different group in 5 different hotel from the top of Waikiki to bottom of Waikiki, they could have easily had another 30 minutes extra. Third, from the moment they got to visitor center Pearl Harbor about 11:00 am to 2:35 pm they had over 2.5 hours.  To understand this better, we are copying and pasting his letter to us below: From your website description: "This tour package already covers your, Pearl Harbor tickets, and chauffeured transfers. There will be no waiting in lines, no delays in schedule, and you will be touring with only a small group of people in a spacious and comfortable vehicle." (my emphasis) FALSE! We waited in lines at: 1) the entrance to the movie; 2) the bus stop to Ford Island; 3) the bus stop to return to the visitor center; 4) the USS [redacted] memorial for the return boat ride. These all took time for the waiting and the boarding and un boarding of many people (standing room only on the bus there and back).  First, that is what exactly we provided to him and we are proud of what we doing.  That is why our chauffeur some times receiving up to several hundred dollars tip for the same service [redacted] trying to describing as a bad service.  Here is what he got: "This tour package already covers your,:Pearl Harbor tickets,Below is what we promised them on their confirmation and what exactly they got.WHAT IS INCLUDED IN THIS VIP TOUR ?Complimentary lunch for 14 people ( hot dog )An audio set for USS [redacted] ( for 14 passengers ) PLEASE CLAIM YOUR COMPLIMENTARY AUDIO SET UPON YOUR ARRIVAL TO USS [redacted] BY SHOWING YOUR RECEIPT TO THE AUDIO COUNTER. Complimentary Short City Tour ( Historic Downtown Honolulu )TICKETS INCLUDED IN THIS DISCOUNTED PACKAGE:Ticket for USS [redacted] Memorial ( for 14 passengers )Ticket for USS [redacted] ( for 14 passengers )and chauffeured transfers. That is what exactly they got + privately.  Instead of being in a typical bus tour with 60 others, they were in a Mercedes Benz Sprinter black color own by a limousine company means nicer quality.There will be no waiting in lines, This is the main promise of the company not to take people there 6 AM and keep them in line to get ticket.  As you know tickets are pre sold months in advance and about 20% will be available for each day same date for those who come first will be serve first.  People are there 6 am in line.  Our clients like [redacted] sleeping up to 9:30 am and getting there at 11:00 am and someone in suit handing their ticket at 11:00 am.  Majority of companies are giving USS [redacted] voucher to the hand of clients and ask them to stay in line to get their tickets.  We are one of the only companies that we process our voucher and will providing ticket to hand of our clients. The “line” refers to 2000 people in line from 6:00 am and hours waiting, not walking about entrance door of movie theater or entrance of the boat. There was not only nothing wrong about their service but they got more than what they paid. We wish [redacted] and his group a healthy and long life.  Mahalo Customer Service

I do not want to deal with this company again but I also do not want them to be rewarded or encouraged for their lousy service and then their intimidation and mockery after making them aware of our bad experiences.  So, what are the next steps?  What is your procedure to resolve this complaint?  What are my options?   I have no clue what your procedures are and what I can expect from this procedure.  I can find nothing on your website to learn more about this.

I am still unclear about what the Revdex.com is looking for from me.  I already provided written documentation of my complaint.  Please clarify what else you need from me.  I described in detail what happened and the company denied everything.  I was there and the person responding for the company was not there.  What documentation have they provided to you?  You describe your role as neutral but without knowing more it does not feel that way from here as you keep telling me that you will close the complaint if I do not act.  Please specify what else you need from me to pursue a remedy.