Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for reviewing that. Just so there in no confusion, you'll see on the first page where the Courtesy Pay fees were incurred on Dan's account on November 7. The second page is a report generated on November 4th that is showing the first authorization from Roto Rooter that wasn't released until November 6th when the payment actually posted. The third page is another authorization that was put on Dan's account on November 7th and not released until November 9th. This authorization was the one that fell off of the account after the ninth; the payment didn't actually post to the account which is why it wouldn't show on an account authorization. Again, please let me know if you have any other questions.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for reviewing that. Just so there in no confusion, you'll see on the first page where the Courtesy Pay fees were incurred on Dan's account on November 7. The second page is a report generated on November 4th that is showing the first authorization from Roto Rooter that wasn't released until November 6th when the payment actually posted. The third page is another authorization that was put on Dan's account on November 7th and not released until November 9th. This authorization was the one that fell off of the account after the ninth; the payment didn't actually post to the account which is why it wouldn't show on an account authorization. Again, please let me know if you have any other questions.
Regards,
[redacted]