At this time, I have been contacted directly by Pearl USA Travel Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [redacted] of Pearl USA Travel continued to make promises to pay the entire $but never didOn Dec **, he came up with an idea and sent me an email stating that he wants to charge me $for each of the four reservations that were cancelled (again these were reservations that were being cancelled not tickets as they were never issued) So out of the $4024, he stated he would pay $ I told him to go ahead and pay that $and I will fight for the $penalty in the small claims courtHe never replied to my email and never paid anythingMoreover, he threatened me that he will not give the refund if I report his behavior to credit and governmental agenciesGiven his pattern of doing this type of dishonesty with other customers as noted in a similar complaint from one of his other passengers in Revdex.com in August of 2014, I have reported him to proper authoritiesThis includes the following: NYS Department of State Complaint Office, Federal Trade Commision, Office of Attorney General-Consumer Frauds and Protection Bureau, Air Travel Complaint US Department of Transportation, Department of Consumer Affairs NYC, Saudi Embassy and Saudi Airlines.This agent of Pearl USA Travel talks sweet to entice customers but lacks honesty, reliability and concern for othersI will pursue to get the refund in the small claims court but I feel obligated to get this travel agent disciplined so that he doesn't victimized other innocent hajj and umrah (religious trips) passengers in the future [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning First and foremost accept my apology regarding not to response on time please it was big misunderstanding due to the time factor our clients are our bread and butter I apologize to [redacted] and solve the problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHello [redacted] and [redacted] , As [redacted] stated below that it was misunderstanding and confusion based on some lack of communication and an unfortunate timing for this issueI am very glad to say that [redacted] has given me the full refund checks which are in process of deposit [redacted] also very generously offered me a pay after travel itinerary for my future travel needs and also provided me the fruit basket for me and my family as gift from Pearl USA Travel I appreciate the help provided from Revdex.com for this issue and glad to say that this issue is resolved now, I close this matter with Pearl USA Travel on the good noteI sincerely hope that Pearl USA Travel will grow better in coming future ahead and their rating will go positive high in Revdex.com books Please acknowledge this email Thanks again [redacted] Sincerely, [redacted]
At this time, I have been contacted directly by Pearl USA Travel Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [redacted] of Pearl USA Travel continued to make promises to pay the entire $but never didOn Dec **, he came up with an idea and sent me an email stating that he wants to charge me $for each of the four reservations that were cancelled (again these were reservations that were being cancelled not tickets as they were never issued) So out of the $4024, he stated he would pay $ I told him to go ahead and pay that $and I will fight for the $penalty in the small claims courtHe never replied to my email and never paid anythingMoreover, he threatened me that he will not give the refund if I report his behavior to credit and governmental agenciesGiven his pattern of doing this type of dishonesty with other customers as noted in a similar complaint from one of his other passengers in Revdex.com in August of 2014, I have reported him to proper authoritiesThis includes the following: NYS Department of State Complaint Office, Federal Trade Commision, Office of Attorney General-Consumer Frauds and Protection Bureau, Air Travel Complaint US Department of Transportation, Department of Consumer Affairs NYC, Saudi Embassy and Saudi Airlines.This agent of Pearl USA Travel talks sweet to entice customers but lacks honesty, reliability and concern for othersI will pursue to get the refund in the small claims court but I feel obligated to get this travel agent disciplined so that he doesn't victimized other innocent hajj and umrah (religious trips) passengers in the future [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning First and foremost accept my apology regarding not to response on time please it was big misunderstanding due to the time factor our clients are our bread and butter I apologize to [redacted] and solve the problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHello [redacted] and [redacted] , As [redacted] stated below that it was misunderstanding and confusion based on some lack of communication and an unfortunate timing for this issueI am very glad to say that [redacted] has given me the full refund checks which are in process of deposit [redacted] also very generously offered me a pay after travel itinerary for my future travel needs and also provided me the fruit basket for me and my family as gift from Pearl USA Travel I appreciate the help provided from Revdex.com for this issue and glad to say that this issue is resolved now, I close this matter with Pearl USA Travel on the good noteI sincerely hope that Pearl USA Travel will grow better in coming future ahead and their rating will go positive high in Revdex.com books Please acknowledge this email Thanks again [redacted] Sincerely, [redacted]