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Pearl Vision

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Pearl Vision Reviews (6)

It was the decision of the issuing credit card company to only give a partial reimbursement as there were non-returnable product.Store policy is not to issure refunds as all purchases are customHowever, the issuing credit card company said they would only refund non-returnable items and would
credit the rest on their endIt is not our responsibility to issue a full refund as we have gone against store policy and the credit card company issued a ruling on behalf of *** ***

Sent: Wednesday, June 15, 11:AM Subject: Complaint ID# *** *** Below you will find our response to the Complaint, thank you After speaking with *** and researching her account history, we identified a scheduling error made by our staff.
A trainee took the call to sign *** up for service. The trainee and trainer did not verify the address was within our service area. The error was not identified until *** called in to check on the appointment. We have reinforced our company policies and implemented additional procedures to ensure this does not happen to any other potential customers. We have deleted ***'s account and removed her payment information from our system. We spoke to *** on June 14, to apologize for the scheduling error, provided her with an explanation on how this error occurred, and reassured her the payment information was deleted from our system Joshua A*** Area Manager Blue Science, LLC 972-953-

This patient is not a customer of Pearl Vision. If she is having a complaint about contacts, which Pearle Vision does not sell, please have her address complaint to the company on her receipt. Our independent doctors of optometry handle all contact orders.However, the customers assumption of a...

common Rx is unfounded and without merrit. Anything related to a doctors prescription is custom ordered. Trials are all that doctors carry as the cost would be astronomical to carry every conceivable contact in every brand avaialble. As for availability,  as they are custom ordered to her prescription,  it is her preacription that dictates the timeframe of arrival. Paymeny is taken as all contacts are custom ordered and no refunds are given as they are made ordered for a specific person.If she has made arrangements for a refund with the company she ordered contacts from, then there is nothing for me to do since we are not the company she did business with. However, a refund will not be refunded if contacts are infact custom, started, or shipped.

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Address: 2913 N. Beltline Rd., Irving, Texas, United States, 75062

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Web:

www.paulanderson-optometry.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Pearl Vision, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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