Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Pearson's does indeed have knowledge of Mr***'s complaints and can confirm that the box of complimentary candies offered was packed on 6/and mailedPearson's typically sends these boxes once every 4-weeks and because we didn't receive his address until 5/- it went out with other May complimentary boxes at the end of the monthA Pearson's representative has reached out via phone - leaving a voicemail - to confirm with him he did indeed receive the candy Below is the timeline of events that Pearson's has recorded: 4/- Mr [redacted] writes in to complain about not receiving a response for a previous concern (a concern that Pearson's has no record of) 4/- Pearson's responds and apoligizes for having no record - offers resolution in the form of a box of complimentary candyRequests his address 5/- Mr [redacted] replies with mailing address We have made an update to our communications based on this complaint - that is to clearly communicate that consumers should allow up to 4-weeks for the complimenary box to arriveWe do not typically get push back, quite often consumers are satified with the resolution but we do acknowledge that its important to provide that timeframe Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/12) */
Pearson's does indeed have knowledge of Mr. [redacted]'s complaints and can confirm that the box of complimentary candies offered was packed on 6/5 and mailed. Pearson's typically sends these boxes once every 4-6 weeks and because we didn't receive...
his address until 5/2 - it went out with other May complimentary boxes at the end of the month. A Pearson's representative has reached out via phone - leaving a voicemail - to confirm with him he did indeed receive the candy.
Below is the timeline of events that Pearson's has recorded:
4/6 - Mr. [redacted] writes in to complain about not receiving a response for a previous concern (a concern that Pearson's has no record of)
4/8 - Pearson's responds and apoligizes for having no record - offers resolution in the form of a box of complimentary candy. Requests his address.
5/2 - Mr. [redacted] replies with mailing address
We have made an update to our communications based on this complaint - that is to clearly communicate that consumers should allow up to 4-6 weeks for the complimenary box to arrive. We do not typically get push back, quite often consumers are satified with the resolution but we do acknowledge that its important to provide that timeframe.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Pearson's does indeed have knowledge of Mr***'s complaints and can confirm that the box of complimentary candies offered was packed on 6/and mailedPearson's typically sends these boxes once every 4-weeks and because we didn't receive his address until 5/- it went out with other May complimentary boxes at the end of the monthA Pearson's representative has reached out via phone - leaving a voicemail - to confirm with him he did indeed receive the candy Below is the timeline of events that Pearson's has recorded: 4/- Mr [redacted] writes in to complain about not receiving a response for a previous concern (a concern that Pearson's has no record of) 4/- Pearson's responds and apoligizes for having no record - offers resolution in the form of a box of complimentary candyRequests his address 5/- Mr [redacted] replies with mailing address We have made an update to our communications based on this complaint - that is to clearly communicate that consumers should allow up to 4-weeks for the complimenary box to arriveWe do not typically get push back, quite often consumers are satified with the resolution but we do acknowledge that its important to provide that timeframe Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/12) */
Pearson's does indeed have knowledge of Mr. [redacted]'s complaints and can confirm that the box of complimentary candies offered was packed on 6/5 and mailed. Pearson's typically sends these boxes once every 4-6 weeks and because we didn't receive...
his address until 5/2 - it went out with other May complimentary boxes at the end of the month. A Pearson's representative has reached out via phone - leaving a voicemail - to confirm with him he did indeed receive the candy.
Below is the timeline of events that Pearson's has recorded:
4/6 - Mr. [redacted] writes in to complain about not receiving a response for a previous concern (a concern that Pearson's has no record of)
4/8 - Pearson's responds and apoligizes for having no record - offers resolution in the form of a box of complimentary candy. Requests his address.
5/2 - Mr. [redacted] replies with mailing address
We have made an update to our communications based on this complaint - that is to clearly communicate that consumers should allow up to 4-6 weeks for the complimenary box to arrive. We do not typically get push back, quite often consumers are satified with the resolution but we do acknowledge that its important to provide that timeframe.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)