Pearson Honda

Review: I have a [redacted] recall on paint I was told by several people at rental car place that the dealer [redacted] always pays for a rental car,during the repair of recalls.[redacted] informed me that they don't pay for car renatl on paint jobs since he has been there 3-4 months.Also they are only painting the roof,I am having to rent a car 5 working days.I went rented a car 10/24/14 due to enterprise in only open 1/2 on sat and sunday and I wk until 0900 pm each of those days....Desired Settlement: I would like to have my rental car paid for due to recall.And have whole car painted due to recall.Recall is up jan.2015

Business

Response:

October 31, 2014

Revdex.com Case #[redacted]

We acknowledge and apologize for any confusion

created by any employee of Pearson Honda or [redacted] We take customer satisfaction very seriously

and strive to make owning a [redacted] a positive experience.

We would like to clarify a few of the

customer issues:

1.

The manufacturer has not issued

a recall on paint defects. They have issued a Warranty Extension. The

difference is that Warranty Extensions have a lifespan, and the repairs are

only completed where the vehicle is exhibiting the problem which was the roof

on this vehicle. Recalls do not

generally have a lifespan and are completed on all affected vehicles,

regardless if the vehicle is exhibiting the concern or not.

2.

There is no categorical policy

from [redacted] that provides rental car assistance in the event of either

a Recall or Warranty Extension. It is always handled on a case-by-case basis. Pearson Honda has to obtain prior approval

from [redacted] for rentals to be covered.

3.

In the interest of customer

satisfaction, Pearson Honda requested to have the rental charges covered by [redacted]. Rental charges will be taken care

of by Pearson Honda and [redacted].

I hope this clarifies our

position, and that of the manufacturer we represent, and shows our willingness

to assist the customer to resolve her concern.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Purchase a used vehicle on February 4th, 2014 @ [redacted]. Before purchasing the car I asked for the [redacted] and had there been a** repairs and has the car been checked out? Like the belts. Salesman [redacted] assured me that everything had been checked out. They stand by their name used or new. Well why is it just after the 3 month warranty ends a rotten Alternator belt snaps and the pulley burnt out also May 13th. With all blessing from God I had just got back from 2 funerals in **. One was for a family member who died in a car accident. I think the must upsetting thing is we could have gotten in an accident on 95 traveling back home and not had known about the rotted belt. I have contacted PEARSON HONDA it was towed there. Spoke to the service man explain the situation. They called me back the next day told me it would cost me about $625. I explained again that it seem no one checked the belts like I had been told. I had asked to speak to a [redacted]. Well [redacted] in sales said he would get back to me the next day, Friday May 16th. Well I haven't heard from them and yesterday I called them and got the run around had to leave a message to speak to the [redacted] of used cars. They are ducking me. I'm a single parent I I afford what thought I wouldn't need a** fixing 3 months later. They are suppose to standby their word. I can't afford this. Please help meDesired Settlement: At No Cost. Without the fear of them damaging anything else. I trusted everything was check and all good before I drove off the lot. Was this a scam?

Business

Response:

[redacted] from the company called to advise that he had reached out directly to the customer. He apologized for lack of communication and stated he is taking care of the repair even though the warranty period had expired.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I bought a Brand new [redacted] with RES in December 2013. I notice that there is a rattle Noise is coming from backside of the vehicle from Day 1. When I call the Pearson Honda Service Dept, they told that I have to come on only Weekdays for service. So I went there for Service on week days for five times. Every time they were able to reproduce the problem and fixed in different places but it didn't resolve the issue.

1) When I go first time (4/17/2014) on week-day, they reproduce the issue; suspect an issue with Rod on back side door. Since that part is not available at show-room, they asked me to come after one week. I went after one week to fix that.

2) When I go second time on week-day, they reproduce the issue, took couple of hours and told that there is a plastic clip is on rear door that is making Noise.

3) When I am driving the car to go to Washington DC for my importance personal work on 7/26/2014, The car had a warning says "Forward Collision Warning system Failed and Brake light was on". When I call show-room, they asked me to come to show-room ,drop the car and take the rental car. When I reach there before 12 PM, they were not able to issue the Rental car, waited couple of hours and fixed the issue temporary and asked me to drop the car on next week.

4) When I go fourth time (7/28/2014), they reproduce the issue, take the vehicle for 2 days and told that they fixed the side doors after 2 days.

5) When I go fifth time (9/17/2014), they reproduce the issue, take the vehicle for 2 days and told that they put the padding on rear door after one day.

? [redacted] show-room is 25 miles from my home. I went there 6 times for diagnosis

? I bought a Brand new car, Struggled with vehicle with all these problems, I requested [redacted], take the vehicle and give my money back and give another brand new vehicle.

? After I Spent valuable time to go there on weekdays and nothing helped me to sort out this issue.

? They were testing my vehicle in bumpy roads to reproduce the issue all the times. If it is one or two times then I am fine with that. My vehicle was tested all the times in bump roads, Please understand my vehicle is not for research right?

? They do service only Weekdays, which gave me lot of trouble to go in the office hours.

? When I try to get the service nearby [redacted] show-room, they told that they will charge for service even it is vehicle Problem. Then I call [redacted] dept, they spoke to [redacted] and gave an Appointment for service. Later they told that go to Pearson Honda since I bought the vehicle there and Pearson Honda Service department did the diagnosis the issue from beginning.Desired Settlement: I spent my valuable personal time, spent my money for transportation, they tested the vehicle many times in bump roads like Research. I am not happy with their vehicle and service. I would like to refund my money back ,take the vehicle or give another brand new Vehicle.

Business

Response:

October 13, 2013

Revdex.com Case # [redacted]

We acknowledge the frustrations of the complaint and wish to correct the rattle issues. Our intention is not to have the customer inconvenienced. Issues such as rattles need to be worked on during the week when we have all available resources, to include [redacted]. This Hot Line is not available on the weekends.

Please find the attachments, which are four repair orders. Repair orders explain customers concerns and measures taken to correct the concerns.

Customer acknowledged to [redacted] that the noises were repaired when the vehicle was picked up each time however would resurface after a couple days. [redacted] scheduled two appointments with their area Parts and Service Manager to meet with customer and address the concerns. Customer failed to make either appointment.

[redacted] has advised the customer to bring his vehicle to us and leave for a couple of days to resolve the issues. Transportation will be provided for the customer.

Complaint desired settlement would have to be address thru mediation with [redacted].

Pearson Honda’s goal is one hundred percent customer satisfaction.

General Manager

Pearson Honda

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I went 6 times for the repair and I don't have confident that they are going to fix the issue even I go couple of times. [redacted] confidently says that they are going to fix the issue next time, I will accept the offer and go for service. However they have to tell what they are going do if issue re-occur again.

When I go 3rd and 4th time, I asked [redacted] that Can you promise me that you are going to fix the issue this time?. They didn't respond anything on that.

I missed first appointment with Service manager Due to my office work. I took an Appointment at first time at 11 AM , due to my work I am not able to make it at 11, I called them couple of time at 11.15 to walk-in but they never responded.

Second time, they called me at 9 AM and asked me to meet at 11 AM on week day. so I am not able make it on week days and office hours.

I am not happy with Brand new vehicle and Service. I would request them to take the vehicle and give another vehicle or give my money back.

Regards,

Review: I purchased a 2013 [redacted] on 11/30/2013 5pm. I personally called dealer to return [redacted] and upgrade to a [redacted] on 12/02/2013. The [redacted] did not meet my needs. I arranged with the dealer to meet at the dealership 12/03/2013, 3 pm to return the [redacted] no penalty to me and upgrade. During the loan process I realized I was being charged 4,014.87 to the new loan. The explanation given was the [redacted] is considered a trade in. The dealership gave me a creidt of 15,000. My loan amount was 19,014.87. I discussed with the salesman less than 48 hours after purchase and returned the vehicle within 72 hours. He was off and agreed to meet me to return the car. I asked if I could just return the car. I was told " no you are responsible for the loan." (told by [redacted]). I felt I was stuck with a car that did not meet my needs or upgrade and be taken advantage of to the tune of 4,000. Again I was upgrading, the dealership was making a bigger sale. I also expected to pay taxes and title if applicable on the [redacted] loan. 4,000 dollars when I notifed in less than 48 hours and returned before 72 hours that I would be upgrading and confirmed I would not owe on the loan is unethical. With GREAT DISDAIN I purchased the [redacted], I believed my strong purchasing history with this company would have been a point of consideration. I was informed the ** would be in the following morning. I was very clear that I was not happy with the [redacted] management that evening. [redacted] for not honoring the deal that was offered to me. The salesman continued to try to negotiate with management. However I am being charged an outrageous 4,000 for a " 2 day rental". I followed up with management today and was told...... I'm sorry...... there is nothing I can do.Desired Settlement: A credit applied to my account of $ 2600.00 ASAP

Business

Response:

COMPLAINT RESPONSE:

Revdex.com CASE # [redacted] – PEARSON ENTERPRISES, INC.

Dealership Information:

Dealer Response to Customer Review:

The customer and her son came in to [redacted] on November 30, 2013 to purchase a vehicle for her son, at which time she purchased a [redacted]. Two days following on December 2, 2013, the customer contacted the dealership and stated that her circumstances had changed and she no longer wished to keep the newly purchased [redacted] which no longer met her needs. She wished to return the vehicle and upgrade to a [redacted].

The customer arranged to meet at the dealership on December 3, 2013 with her salesman to transact this business. The customer was informed that the [redacted] she purchased three days prior is now considered a trade in vehicle as not only was it taken off of the dealership lot, the paperwork that she signed was a legal and binding contract. Under Virginia law the state does not provide for a “cooling off” or cancellation period for this type of sale. The credit that was established for her [redacted] trade was of fair market value. The customer is required to pay the taxes and fees associated with the [redacted] as this is owed to the State and local Governments when you purchase a vehicle. This is not considered profit for the dealership. Taxes and fees were applied to the next transaction she conducted with the dealership for the purchase of her new [redacted] as this is a completely separate transaction.

Even with the customer having had a strong history of purchases with our dealership any one person that takes possession of a brand new vehicle is under a binding contract. This should not be referred to or in any way be mistaken to be a “2 day rental.” This clearly was a business transaction the customer conducted in which she later decided not to keep for her son due to circumstances.

Pearson Honda

Consumer

Response:

[redacted],