Pearson Hyundai

Review: I purchase a [redacted] with 24m. The suv is white was listed on their website. The salesperson drove the car from across the street from their used lot. Everything was perfect until a week later I saw white tape on the front bumper of the SUV. The tape was so tight that it blended with the cars paint. It had a crack in the bumper. I forward pictures to the salesperson and he was surprised because he never noticed it either. He told the sales manager and later

Told me they said the car was not new so there was nothing they could do.. I complain on there website on 4/27/16 and a sales manager called me and stated they was going to let the body repair person see it. I told him the car should have been sold AS IS. I would have never looked at it. I also told him they must don't look at the cars that come in and just put them on the lot for sale. He said they get too many vehicles and can't look at everything on them. I think they should fix the vehicle or buy it back. He didn't seem concern at all. I felt like my business or issues wasn't important enough. I still have not heard from anyone at Pearson Hyundai as of 5/15/16. I talked to the salesman and he was never aware that the manager had called me. The communication is very bad internally and externally.Desired Settlement: Repair the crack in the fender.

Business

Response:

Our Sales manager contacted the customer and we are taking care of the needed repair.

Review: I scheduled an appt. on Fri. May 13 to get 2 problems checked out on my car. I requested a rental car in return as offered by their website. I filled my service order out online, writing in detail what I needed looked at in my car. When I dropped the car off, the service rep. had no idea why I was bringing my car in and was not aware I had requested a rental car. After several mins I was then told a rental cost $29.99/day, even though the website only stated I had to bring in a copy of my insurance. The website did not advertise that the rental car was not complimentary. As a result, I opted out of the rental car and had to wait about 45 minutes for someone to come get me. Before I left, I was told my car would be ready by 6:00 that evening and I should expect a call in a few hours. I never received a call. The next morning at about 11:00 I called the service center to ask why I hadn't heard anything back about my car, and they told me "it was overlooked and no one was able to work on it yesterday." They wanted me to leave my car over the weekend so they could look at it Mon am and would allow me the use of a rental at no cost because of their error. I went in on Sat. to get my car to have it back for the weekend and spoke to another service rep. who assured me my ticket would be left open and wrote detailed instructions for the crew on Mon. morning. I was told, "All they need to do is call as soon as Enterprise opens at 7:30 and we'll have you out of here very shortly after." I confirmed multiple times that when I dropped my car off Mon (May 16) the rental would be ready at 7:30. When I dropped my car off Mon morning, the service reps. told me Enterprise does not open until 8. I said I had been told they would call at 7:30, and a rep. said he would. 15 mins later, no one had called for a rental. Already late for work, I had to take my own car back and it still has not been serviced. According to Enterprises's website they are open at 7:30.

Business

Response:

I am very sorry to hear the service visit did not go as planned. We do not provide rental cars for repairs as it is not a provision of the warranty. We do extend our price with no mark up to our customers. The enterprise location we use opens at 8:00am. I am not sure what their sites may say but the branch at arch road is 8am to 6pm. I would be happy to take care of alternate transportation for the customer due to the misunderstanding at this point. They can contact me (Jason V[redacted]) or Mike A[redacted] for further assistance. Thank you.

Review: Where to begin, I called the service station after I had already taken my car to a local mechanic because I was dealing with some shifting issues sporadically that morning and the check engine light came on. The gentleman at the local shop told me the check engine light read to replace shift silinoid B in the transmission. He did not have any of these in stock and recommended taking it to the dealer if I needed fixed right away. Which is what I did. I called and spoke to a Mike in the service department, I told him what the guy had told me and said he could take of it for around $350. Great news I told him and I will get there as soon as possible. This is where it all went wrong! First I get a call and the cost of the Silioid is now double... I lost my cool I will admit... as money doesn't grow on trees and this car is 10 years old, I don't want to dump much money into it to get it fixed. This I do explain and Jason does a solid job working it back down to about the agreed upon price. Then I get a call that when they replaced the one silionod the rest were showing as corrupt one by one. Which makes little to no sense, and Mike told me that at this point he recommends replacing the transmission, giving me 2 options, 1 buy used 1800 without taxes or refurbished 2300 without taxes. I tell him that the car is old and I have the money but are we sure its absolutely necessary.

The reader should understand we had just bought new tires and the car is just at 100,000 miles we thought we had at least 2 to3 more years left.

Alright, so now we have agreed to the used transmission. It takes 3 weeks to install! We get a call to pick it up it's ready. Show up, check engine light is still on in the car. Mike takes in the back comes out no light on. I thank him and leave. 5 minutes after leaving the lot the light comes back on and the car does the EXACT same thing it did the first time we thought there was a problem. I call and talk to Mike, bring back he says this happens 9 timDesired Settlement: I want a fully fixed car with a one year warranty on their current work to hold them to the liability if something else suddenly goes wrong.

Business

Response:

Revdex.com spoke with a representative from the business who stated that [redacted] has agreed to split the repairs with the customer in an effort to resolve the complaint, and they are currently waiting for authorization from the customer in order to move forward.

Review: I gave Pearson Hyundai repair a great review in the past. My most recent experience has proven that they can't be trusted. First, I had an 8:15 appointment and I was told I would get a rental car for my 60,000 maintenance. When offered appointments I choose the early appointment because itoldhim that I had another appointment at 9am. When I got there at 8 am I was told that the rental car agency did not open until 9am and I would have to wait. When I went back to pick up my car at 3 pm, I got in my car and the light on the driver side front tire was on. That morning I had to put air in that same tire because the light was on. The maintenance included tir rotation any inspection. I questioned how the light could be on if they rotated the tire and inspected them. The answer I got was not satisfactory and eventually they took the car back in. 5 minutes later the car was ready. The tire had a nail in it and was plugged. When I asked again about the how the tires could be rotated if the same tire had an issue that morning and this time the explanation was that it took 30 minutes of driving for the light to go out. Made no sense since the light was out when I got in the car. Obviously, they lied and didn't rotate or inspect the tires. Now, I don't know if they lied about doing any of the other stated maintenance.

Can't be trusted.

Business

Response:

The work was performed as requested unfortunatley the vehicle had a nail in the tire. The low pressure light came on idicating that the front tire was low. That tire had been rotated to the rear during the service as it was supposed to be. The system relearns tire loacation after the vehicle it driven appox. 20 miles. The vehicle had not been driven far and thus the location still showed as the front but the tire was put to the back. All work was performed by factory trained technicians using all OEM parts.

Business

Response:

The work was performed as requested unfortunatley the vehicle had a nail in the tire. The low pressure light came on idicating that the front tire was low. That tire had been rotated to the rear during the service as it was supposed to be. The system relearns tire loacation after the vehicle it driven appox. 20 miles. The vehicle had not been driven far and thus the location still showed as the front but the tire was put to the back. All work was performed by factory trained technicians using all OEM parts.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Purchased a brand new 2014 [redacted] Sport in April 2014 but got more than just a vehicle. A week and half after purchasing the vehicle we found a dead mouse in part of the body that has to be removed when installing the custom [redacted] side steps. We initially couldn't see how the mouse got in. Then 3 weeks later, I had found a hole in the insulation when opening the driver side door. That was how the mouse had gotten in, I called my sales person and arrangements were made to fix it. Let me move to the horrible facts in why I am giving Pearson Hyundai a negative review, call it coincidence or whatever you want but in hindsight my son had remained sick month after month of owning the [redacted]. I had parked under a tree one day and my husband decided to check my engine air filter to make sure it didn't get clogged due to the tree debris, to find half of my engine air filter missing. This find came after owning the [redacted] for 5 months, in which the dealership had 3 opportunities to catch this and did not. The service department checked off that they had checked the air filter but the appearance of the air filter compartment showed otherwise, debris was caked into the top. Please keep in mind, the mouse that was found dead was removed a week and a half after buying the vehicle. So, there would be no reason for half the filter to be missing in the engine and worst of all the air cabin compartment and filter were full of debris, mouse urine, and mouse feces. So, again I called the dealer and asked for new filters, in which my husband installed. I would not let the service department touch the car due to the obvious neglect. Took my son to the allergist and the doctor said that his concurrent illness was definitely related to the inhalation of mouse urine and feces for 5 months. The doctor also said that he could not go back into the vehicle and no matter how much the dealership said that they could clean out the a/c duct system they could never get rid of all the particles throughout the vehicle. Due to the doctors strong recommendation we asked Pearson Hyundai for a new vehicle and they would not work with us. My son's well-being is my priority but I want to mention that during the time my son was sick I too developed bronchitis and had a miscarriage. Again, I do realized my situation may be coincidence but my son's health was not, his persistent illness began after getting the vehicle and stopped after getting rid of it. Prior to purchasing the vehicle it had been parked in a field. When we had purchased the vehicle we thought the new leather smell was a bit intense but coming to find out what we were smelling was mouse urine. One last thing I would like to mention is that we live in a rural area plus the vehicle was garage parked. Yet, Pearson Hyundai refused to work with us because we can't prove that it was their fault. So, we not only had to look elsewhere to get rid of the vehicle but we had to pay to get out of it. Worse experience ever! We notified Hyundai Corp and they gave us the impression that Pearson Hyundai would work us in getting a new uncontaminated vehicle that would not affect my family's health but Pearson Hyundai would not give us a new vehicle even with doctors strong recommendation. I can't believe Hyundai would want this kind of representation.Desired Settlement: I would like to be refunded for $5300 ($5000 which was the cost to get out of the vehicle and $300 for the accessories we placed on the vehicle), since they would not provide us with a uncontaminated vehicle that would not effect my family's health.

Business

Response:

We are very sorry our customer ran into these issues with mouse. We did make the repair to the insulation the customer said was damaged by the mouse. No one knows where this mouse came from and in an effort to help our new Hyundai customer out we took care of that insulation repair at no cost to our customer. Our sales department did try to work with her to get her into a new care with a much less defict then she ended up with wherever she went. We tried to help the customer in every way possible to resolve their issues.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this resolution because not once did Pearson Hyundai offer anything except to clean out the a/c duct system, which was determined by son's doctor as a insufficient response because there is no way to elimate all mouse contaimination. I have a letter that provides the doctors recommendation of a new uncontaiminated vechicle. We always keep our vehicles in the garage and have never had a rodent issue until purchasing a vechile from Pearson Hyundai, in which the vehicle in discussion was kept in their field. Pearson in my eyes has given Hyundai a bad name.

Regards,

Review: remove from mailing list. I don't do business with solicitors. The solicitation was mailed from [redacted]Desired Settlement: remove from mailing list. I do not wish to be contacted by this business in any way, shape, or form whatsoever.

Business

Response:

I spoke with [redacted], he took down all of the information for the customer and is making sure that it is looked into and removed.

Review: I purchased a used car from Pearson Hyundai. During the deal the seller wouldn't let me inspect the car properly. He was rushing me to sign the paper work. After the deal was completed he only handed me one key to the car. He intentionally left out the details of the spare key to finish the deal.Then after the deal was complete he ran away to his car and drove off. There was also damage to the bottom of the cup-holder that he intentionally covered up. The wires from the transmission were exposed because of this, so I needed to take the car to another dealership to have a spare key made, and the cup holder fixed. The combined cost of this was 1,000. They also didn't give me a tank of gas when I left the dealership, I only received a quarter tank. The salesman's name was **, and I called him to resolve the matter. He told me that the cup-holder was an accessory and it wasn't covered by the Pearson Promise. So he intentionally scammed me and denied any assistance. I feel like the accessory excuse is a common reply for people that buy cars at this dealership. I wouldn't recommend buying any of the warranties that they offer during financing, because they will not honor their commitments. The lady before financing tried to force me into buying a clear coat to put on my car for a grand. She wouldn't take no for an answer and sat there harassing my father and me before financing. The lady in financing wasn't bad, but she didn't give us the best interest rate. We ended up paying 50 more for financing ,but that's fine. Her employer probably requires her to recommend certain banks. I wouldn't recommend this dealership to anybody. The salesmen claim to be professionals, but only care about getting the paperwork done. The deal wasn't straight forward, I will not be taking my car there for the free oil change.Desired Settlement: I want to be refunded for just the cost of the cup-holder part and the labor, I have the bills to prove the cost.

Business

Response:

In response to the customers issue regarding the preowned vehicle they purchased on 12/12/15. We as a company only provide 5 gallons of gas on preowned vehicles and are only responsible for 1 key on preowned vehicles. We have a document called a “ WE OWE” which the customer and the sales manager both sign regarding anything the dealership owes the customer. The document states nothing owed and is signed by both parties. We provided a warranty at no charge to the customer which covers mechanical and powertrain coverage. The vehicle was purchased on 12-12-15 and the complaint of the cupholder was 34 days later. I checked with our service records and the customer never came in for us to even inspect the cupholder. Without looking at the vehicle we cant determine if it would have been covered or not under our warranty. Please let me know if we can provide any further information. Kindest Regards, [redacted]

Review: I purchased a vehicle in July 2014, after driving it for a week I felt as though there was a problem with the shocks and/or the suspension. I made an appointment to have the vehicle checked out I was informed everything was fine. Two months later I still feel as if there is a problem so I get an appointment with a [redacted] dealership for a second opinion but not until Oct. I was informed by [redacted] that everything was not fine. I call Pearson Pre-owned where I purchased the 08 Armada to have them check again, I was referred to go across the street to Pearson Hyundai. In Nov they checked and said they were able to fix the heater sheild but I would need to have a [redacted] daeler look it over for the other issues. I had already done so and provided paperwork showing a list of problems from Nissan, the technician [redacted] made a copy and told me he would contact me once a decision was made from extended warrenty I purchased with the vehicle. I waited and waited there was no contact made to me and everytime I called I was told [redacted] is either busy or not in. I finally contact him and the extended warrenty would not cover, he said he would call me back in a week or so once he could talk to the finacing manger. It is now January I drove up to Pearson Hyundai to get anwsers. I speak with the [redacted], he does some reasearch into the situation. The extended warrenty company is not going to cover any part of the defected vehicle purchased. [redacted] extends the courtesy to meet me half way on $400 to replace the shocks. No other issues would be repaired but with replacement of the shocks the compressor should work properly. I dropped the vehicle off the night before repair, I was upset having to continue to call for status of my vehicle still getting the run around. I left a messag for Jason, no return call. Three days later my vehicle is ready, after driving for 2 weeks it is still not fixed.Desired Settlement: I would like for the recommendation of [redacted] to be taking into consideration and repaired with little or no cost to me. Which includes: the compressor failing intermittenly-recommend to be replaced, alxes need to be greased-recommend applying molycote to axle splines (notes from Nissan). I feel as if the vehicle was not in good condition to sell that I should not be held responsible for the reapirs. I have come out of pocket with $220 for diagnoses, $220 for a three day rental car for the repair that was only suspposed to take one day and $200 my half of $400 for the actual repair.

Business

Response:

The vehicle was checked over before retailed and all systems were in working order. The customer purchased an extended warranty and the air suspension repairs are not covered within their extended warranty. We split the cost of the air shock replacement repair with the customer as a goodwill gesture for customer satisfaction. The repair took a few days longer than expected due to the mounting bolts of the rear shocks being seized together and we had to order bolts. (I have attached a picture of the old shocks with bolts seized in it) Once repairs were completed we tested system and test drove the vehicle, all was ok. Any additional repairs needed at this time to the air suspension system unfortunately not covered by their extended warranty contract would be at the customer’s expense. Please let me know if I can be of any further assistance.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I think my concern in July was misdiagnosed and I not having machanical knowledge did not get a second opinoin because they told me everything was fine. It's October I know something has to be wrong with my suspension so I had the Nissan dealership inspect. There where a few different findings which I have attached a copy of as well as a copy from the first inspection a week after I purchased. I call Pearson to have them check again, they now want to refer me to Nissan as stated in orignal complaint. Given the extent of repairs needed, and speaking to a few mechanics the vehicle had to be defective when I pruchased and first had it inspected. Knowing that it would be outside a few months and not their responsibility before it needed to be repaired, I feel I was sent on my way.

Regards,

Review: I "purchased" a [redacted] from this dealership on June 23, 2015 after being there 8 hours and after going back and forth many times was told this was the car I could get and not the [redacted] that I was told over the phone with EVERY piece of information that I could get. This started when I went to West Broad Hyundai and everything was pre approved through HMFU and they said they could make the [redacted] happen by bringing down the price or "doing whatever they had to do to earn my business from West Broad" this was to lure me in and after 8 hours I left with an [redacted] that was absolutely not what I wanted. The [redacted] was pulled up to the front, I never went down to look at any others it was simply this is what you get. I very reluctantly signed papers, however, the Delivery Agreement section 2 clearly states that the dealer must receive approval. HMFU says that they would not approve a penny over the original payment for my 2013 vehicle that I was trading in $459.60, my payment shows as $465.49. I immediately called the next morning and spoke with Scott (sales manager?) I told Scott that I had 28 mile son the car and did not want it and HMFU said they were not accepting my payoff. He stalled and said he would call me back, he called back and siad accounting told him everything went through. HMFU again said they are not accepting it and to this day they have not and will not. I have a payment due for my [redacted] 7/16/2015, not the [redacted]. I do NOT want this vehicle. I do not want to be stuck with something I was pressured in to getting. I have 2 kids, 15 & 7 and the [redacted] is just too small. I tried to switch it for the [redacted] 12 hours later. I spoke with Angela 2 times last week and both times she said that's not right they will get something done, both times she said the sales manager would call me back and to this day nothing. I called last Thursday and was told she was on vacation, I left her a message and to this day no call back from her either.Desired Settlement: I would like to replace the [redacted] with the [redacted] originally promised by the guy on the Internet sales team that I spoke with multiple times. I was told that I could walk away with the white [redacted] sport for $1300.00 down, same lease terms. I would like t o bring $1100.00 because I have already paid $200.00 and I would like to give back the [redacted] and take the [redacted]. I have never been treated this way at West Broad which is where I bought my last 2 Hyundai's and I expected even better from Pearson. True car price my [redacted] $20,394.00 , [redacted] $20,645.00

Business

Response:

Our Sales staff did everything we could to get Ms. Osment out of the car she had with a large amount of negative equity and into a new car. She drove the [redacted] and the numbers would only work with that model. There was not enough money available to step her into the next model.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hyundai advised me to take this to their consumer affairs. The logged the complaint Friday morning and they will be working to return my vehicle or allow me to put the additional $1100.00 down to get the [redacted]. Regards,[redacted]

Review: I purchased a [redacted] for my disabled wife in July 2014, the first time we put it on the road in August 2014 the car broke down the bolt to the driveshaft came loose which took out the power steering, brakes and charging system. We had to have it repaired to get home. The [redacted] dealership on [redacted] in Richmond saids the vehicle has a bad driveshaft and needs a motor. Lucky we were able to get off the highway. When I contacted the dealership I purchased the car, they said you bought it as is maybe [redacted] can help.Desired Settlement: Repair vehicle or refund

Business

Response:

I tried to reach out to [redacted] and had to leave him a message. I let him know in the message that we would like to look and diagnosis the car here ourselves. He did purchase this unit as is and denied the extented warranty that was offered to him. I am awaiting his return call.

Consumer

Response:

I have not spoken with anyone from Pearson Hyundai I received a messages and called the service manager back, I left him my name number and location of the vehicle I have not heard anymore from dealership. Alao I was never offered an extended warenty, when I asked about it rhe salesmen said it was not available.

Business

Response:

[redacted] has spoken with the service Manager [redacted] and the General Manager [redacted]. It has been requested that he bring the car to us so we can confirm the diagnosis and see what repairs need to be made. [redacted] signed off denying extended warranty coverage.

Review: I purchased a New car with Pearson Hyundai in Jan. 30, 2016. I was told and given

a WE OWE document signed by [redacted] Tarronce W[redacted] He gave me a WE OWE you 1. Another set of keys for the New Vehicle I purchased

as they could not locate the second set of keys 2. $200 refund as I had turned

in a Hyundai lease car 1 month early.

I did not hear from the Pearson Hyundai staff for over a month. I contacted Mr.

Tarronce W[redacted] on Monday Feb. 29, 2016 about the keys and $200 they owed me.

He said he was off the next day and contact him on Wed. I called Wednesday March 2

He said he would check into and call me back. I heard nothing. I called back 2 days

later and he said he wanted me to send him the WE OWE voucher. I send by fax and

also took a picture and sent over to his phone. No response

I called again the next week never heard anything. called again said he would have

to get approved by Sales Manager. Never heard again. Called again he did not

pick up. So I contacted Sales Manager ,[redacted], he said he would check into. He did

finally call back and left me a message that the parts Dept should be contacting me

with the extra set of keys I was promised. Never heard anything further. Called

this morning March 8, 2016 to the Service /parts dept a "**" said he would

follow up. no response. I still do not have the 2nd set of keys, and $200 refund.

I have never been frustrated with the run around.Desired Settlement: I want the 1. 2nd set of keys to my vehicle 2. $200 refund from lease vehicle I

turned in as promised in the WE OWE

Business

Response:

After reviewing our customers complaint , I got with the sales mgr who was involved and the issue of the key has been resolved. We had ordered the wrong key and there was poor communication between the salesman and the customer keeping her up to date on the issue. The key was ordered correctly and the customer has an appt to get it programmed. The refund check for the last pmt has been issued. Please feel free to call me with any other questions. Sincerely [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I purchased a [redacted] from this dealer on Saturday, April 27, 2014. I picked up the car on Sunday, April 28, 2014. After driving the car for approximately one hour, my husband noticed that the car was infested with ants. We drove back immediately to the dealership. They said they would discuss with the [redacted] on what to do. At that point, I was ready to cancel my contract. On Monday late afternoon I spoke with the salesman Josh who advised me they were going to replace the car and since my husband would be out of town until the end of the week, I would pick up the car on Friday. On Wednesday, April 30 I received a call from [redacted], [redacted], who advise me the car had to be picked up today before the end of the month. The salesman drove the car to my home and I advised him that it was not the same color as the car I purchased on the weekend. We drove back to the dealership and they compared cars and told me it was the same while it clearly was not, even though their sticker in the window both said the same name. I had picture to prove they were different. The sale [redacted] would not let me wait on signing the contract and I was told I had to sign that night or they were going to bill me for the originial car that had ants. Under pressure and duress I signed and left the dealership. I had requested a cancellation of the contract at that time and return of my trade in and he would not do it.Desired Settlement: I would like to cancel thie contract and never to business with this dealership again and receive my trade in [redacted] back.

Business

Response:

We offered to have the car cleaned and all ants removed. The customer requested a new car identical to the one they bought. We honored that request and gave her an exactly identical car to the one she purchased.

Review: I purchased a [redacted] from Pearson Hyundai on August 01, 2014 for my elderly Mother who was in need of transportation to and from the Doctor. I expressed the need for purchasing a dependable used car to the salesperson [redacted] since she lived in rural southwest Virginia, he assured me the vehicle was sound. On August 20th, 20 days after purchasing the car and less than 300 miles is when the problem began.

Dates of Failure

August 22, 2014 The Throttle Position Sensor(TPS) is replaced

September 13, 2014 Sep 15, Pearson reports a loose wire to the TPS is the issue

October 6, 2014 Pearson Hyundai replaced the Speed Actuator(TPS)

October 20, 2014 Oct 20, Mike in the service department said the issue was due to an error they made the last time the car was in for service on October 6th. I asked the service team why am I continuing to have these repetitive issues with

the TPS? they didnt know

October 24, 2014 I picked the car up from Pearson Hyundai and didn't make it 25 miles before it failed again with the same issue. November 4, 2014 I received the car back from stating they cleared a (TPS) Speed Sensor code

November 11, 2014 The car fails again with the same issues.... I immediately contact Pearson Hyundai's GM ([redacted]), who pushed me off onto the Service manager [redacted] whom I had communicated with on several occasions regarding the car. [redacted] said he frankly was at a loss as to what the problem was as how to fix it. He said he thinks the issue is in the wiring harness that's leads to the TPS. he said the harness cost about $2400 and oh by the way Hyundai doesn't manufacture the harness anymore. So I now have a car that Pearson Hyundai "Signature Dealerships" sold to me at a premium, that is either un- serviceable due to part obsolescence or one that Pearson Hyundai simply cant fix. Either the dealership knew there were issues with the car or the inspection team performed a substandard inspection prior to placing it on the lot for sale.

The Pearson's recommended solution is for me to trade the car back in to them for roughly 50% of the value that I originally paid them for the car, in addition to paying the $489.00 processing fee, again.

This to me is morally and ethically wrong!!! my mother didn't get any use out of the car. she still has to depend on friends to carry her to the doctor. the only party that benefited in this ordeal is Pearson Hyundai. In today's economy not many have the luxury of just handing over thousands of dollars to Pearson Hyundai a multi-million dollar establishment. Even purchasing a warranty, is worthless when the dealership tells you the part required to fix your car isn't manufactured anymore and they have no means of acquiring one.Desired Settlement: I would like to have my money refunded minus some reasonable amount for mileage.

Business

Response:

The vehicle had been taken to 2 different shops and the wiring at throttle body area had been cut and redone. We have tried to correct this wiring repair but the integrity of these connectors has been comprimised and due to the intermittent issue currently with the vehicle we are recommending the replacement of the harness. On the last visit everything seemed ok and [redacted] also drove the car many miles and hours over several days and everything was fine. The harness is no longer available from [redacted] but I did offer to personally visit our local recycling yards to try and fing the harness for [redacted] We also discussed trading him out of his vehicle and showing him as many options as possible. This car was purchased as is and I researched the vehicle and found no previous concerns regarding the present concern [redacted] is having. If I can be of any further help please let me know.

Review: I purchased a used car from Pearson Hyundai. When I picked up the car, I noticed that the left bumper was cracked and the right bumper was detaching. The sales rep. issued me a "WE OWE" to repair my bumper along with some other repairs. I dropped off my car to have it repaired on March 24th, 2015 and took it back on March 31st for them to complete the work. My car was recently serviced for an oil change by Hyundai in Maryland. When the Hyundai service tech placed my car to be lifted for the oil change the bumper immediately cracked. He took pictures and gave a written statement regarding the crack in the bumper. He also gave us the popsicle that was stuck to the bumper from where the repair was "glued". I spoke with a corporate rep and they stated that Pearson Hyundai is refusing to assist me with this issue that they were supposed to have fixed.Desired Settlement: Because the repair was completely improperly using a popsicle stick that they left attached to the bumper , I am requesting for my bumper to be replaced by Hyundai. It is cracked and looks bad. I have requested to speak with and/or meet with [redacted] several times to no avail.

Business

Response:

Our used car [redacted] has spoken with [redacted] and asked her to bring the car in so we can see what is going on with it. He has offered to put her in a car but she did not show up to have it looked at. We will be happy to look at the car and evalutate what needs to be done as soon as she brings it in. She can reach us [redacted] Please let me know if we can be of any further help.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as Hyundai replaces the bumper versus trying to do another patch up job. I do not trust them to "repair" it again because a month or so later when I get my oil changed again; I will be back in this same predicament. I will wait for the business to replace the bumper, if it does, will consider this complaint resolved. Please do not mark this complain resolved until the work is completed. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I took my car to [redacted] on 6/04/13. I explained to [redacted] the service person that my car lost power when it got up to 60mph on [redacted] and that it was smoking. On 6/21/13, I picked up my up around 10am at which time I paid $627.75. My car broke down on Friday night; I was on [redacted] car started losing power and smoking. I had the car towed on 6/22/13. I spoke with [redacted], the service guy, and I asked him was my car test driven after it was repaired and he said yes and that it was test driven on [redacted]. I asked him why wouldn't the car have been test driven on the interstate when I explained to them that it lost power at 60mph and that you couldn't do 60mph on [redacted]. He had no explanation. I was contacted on 6/26/13 and told that my car needed a catalytic converter which is why it was losing power and it will cost me $1500 to repair it. I placed several calls to [redacted] the service manager, and gone there in person but can't seem to get in touch with him. I visited [redacted] on 6/27/13 and 6/29/13. I called on 6/27/13, 6/28/13 and 7/1/13.Desired Settlement: I would like a total refund of the work I paid them for in the amount of $627.75. I would like to take possession of my automobile so I can have it towed back to my house.

Business

Response:

I had tried to reach out to [redacted] several times to resolve her issue. She stopped payment on her check for her repairs and I continued to reach out to her to resolve her issue. She did finally stop by and we resolved the payment issue. She gave me cash for her tire purchase and we discussed her running problem. She mentioned to me that an aftermarket shop had been working on the car and caused all kinds of problems for her. I did not charge her for our repair on the check engine light as she was still experiencing her running problem, We diagnosed as needing a converter. I did drop down her exhaust pipe to check and see if the blockage could be cleared to make the vehicle drivable. It was not a possible option and I advised her of that. She removed her vehicle from our lot and when we last spoke she was satisfied with her visit. I believe this compliant was filled before her and I resolved this matter. I assure you this complaint has been resolved. If there is anything else I can do for you please let me know. Thank you.

Sincerly,

Service Manager