Pearson Infiniti

Purchased a preowned 2014 [redacted] MDX. Noticed scratches on door after purchasing, but prior to leaving dealership. Assured by salesman this would be resolved. Have been given the run around for 6 weeks. Salesman does not return calls, made false promises. Spoke with used sales manager who was rude and cut me off. Would never purchase another vehicle from this company. Have never experienced this level of unprofessionalism or poor service. Should have went back to [redacted] where the service is superb.

Review: I intended to purchase a vehicle from the above named company. On 6/25/2015 I authorized the finance department to pull my credit 2-3 times. I received an alert on my Credit Report that my score dropped from 694 to 666. Upon further investigation I noted that the above named company abused their privilege by pulling my credit 12 times. I filed a dispute with Equifax and Transunion with a response that the inquiries were "factual". I am not disputing that they were factual what I am insisting though, is that the above named company only had my permission to pull my credit no more than three(3) times.Desired Settlement: Corrective action by Pearson Infiniti to inform the Credit Bureaus of their actions contrary to my request. At least making it a Soft Pull rather than a Hard Pull, which so devastated my Credit score.

Business

Response:

Mr. [redacted] gave our dealership an application for credit as he was interested in purchasing a vehicle. As is customary, we 'pulled' his credit one time. In shopping for the best rate and terms for Mr. [redacted], we sent his application for credit to five of our banks. This is an ordinary practice and not excessive. It is unfortunate that Mr. [redacted] could not get the vehicle he wanted and the terms he desired. We tried with the best of our ability to fulfill his terms, as we do with all of our customers. Sincerely, Pearson lnfiniti

Consumer

Response:

Ms. [redacted],

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In reference to the above complaint, I

read the response from Pearson Infiniti. I find the response to be

unsatisfactory and a falsification of the facts. Yes, I wanted to

purchase a vehicle, and my complaint has nothing to do with the price

of the vehicle or the demeaning manner in which the salesman

addressed me in texts, when bargaining for a better price. To my way

of thinking this is normal banter between salesman and customer. I

could have taken offense but I did not. This is in no way a form of

potential buyer remorse. I only became disturbed when I got an alert

from “[redacted]” that my Credit Score had changed. Upon

investigation I saw the devastation as a result of Pearson Infiniti

actions.

My complaint stands. That is, I

authorized no more that 3 credit inquiries and at no time was I

informed that their normal practice is 5 inquiries. Additionally,

inquiries were sent 12 times which is tantamount to an abuse of such

privilege.

Regards,

My wife and I recently purchased a vehicle from Pearson Infiniti of Midloathian, VA. The internet sales representative, [redacted] was very polite and professional. He was able to provide us with an enticing deal on our trade-in over the phone. It was enticing enough for us to drive three hours from our home in Reidsville, NC. We arrived before the dealership opened, but [redacted] and our clean vehicle were already there waiting on us. After the awesome test drive we agreed that we wanted to buy the vehicle. We then talked with [redacted] in finance and were able to work out the fine details with ease. [redacted] even helped us out on the purchase of a complete warranty. [redacted] and [redacted] were both very quinine and at no point did we feel pushed to purchase the vehicle. Even though we were from out of town they made us feel right at home. It was truly a great buying experience.

Review: I brought my car in to have a window motor looked at. I was told the motor was dead, although it worked when it wanted to. But I figured it was on its way out of commission. So I told them to replace. The price was $799. But I was told it could be the master switch too, but they wouldn't know until they replaced the window.

So they wanted me to pay $799 first to see if another part was broken? Really? So they replaced the window and motor, and you guessed it, the switch needed to be replaced. That was an extra $1100. I told them no and to take everything off.

I ended up getting charged $461 for nothing to be done to my vehicle. And I know I had to pay for labor and I was ok with that.

EXCEPT, that when I got my bill, it says on there in the first column, on the 4th row, it specifically says "REPLACED MASTER SWITCH RR MOTOR AND REGULATOR, WORKS GREAT".

I never granted them permission to replace the master switch. So they had to spend time installing it, and uninstallnig it. Which means I had to pay labor hours for a part I never requested to have put on.

I also had a loaner and [redacted] tells me I can pick up my car that evening. I'm not close to the dealership at that time we were talking and told him I would pick it up Tuesday, since that is what ** told me the week before. He then says well you can pay over the phone and pick it up any time tonight. No, I will pick it up tomorrow, like I had already planned. Sorry, I can't drop everything & do that. But [redacted] just won't stop hassling me about paying for it and getting it that night. He finally tells me, "oh, well we have the loaner you have for another customer tomorrow". Then that is poor planning on your part, because I was told Tuesday. And when I arrived Tuesday to pick up my vehicle, you guys had 8+ loaners out in the lot.

When the car was picked up there is a tag in the window with a message from the GM saying he would love to hear your comments. I sent him an email. He has yet to reply.Desired Settlement: I want my money back. I was charged labor hours for services I did not request.

Business

Response:

[redacted] from the business stated they will be refunding for the master switch. This is a $75 refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I had my vehicle towed to Pearson Infiniti on 7/10/14. I was contacted on the morning of 7/11/14 and advised I needed a CV axle. I agreed to the work. I was then contacted that evening on 7/11/14 and advised I needed a lower control arm. That it had to be ordered on Monday 7/14/14 and would be in on Tuesday 7/15/14. I was contacted on 7/15/14 advising that I needed a knuckle. They ordered the knuckle Tuesday, advised it would be in Wednesday 7/16/14. I’m up to $1600 in repairs at this time. Wednesday morning I was called and advised that I needed an ABS control sensor. I said no to that work, I was called right back not even 15 min later to advise I needed a new Hub, that mine was broken. I advised them I had just replaced the hub. They advised me that my mechanic must’ve installed it wrong. I advised them I had just purchased the hub on 6/30 and it was under warranty. They advised they could take it off and I could come get it and get a replacement. I said ok. I then got a call Wednesday evening before I could get up there to get the hub, saying that after further investigation, it wasn’t the hub. The rim was bent. I got there Wednesday evening with a mechanic to look at the car and test drive the vehicle. The car was popping and clicking and wouldn’t make a complete right turn. My mechanic friend left a message with my service advisor that same night, asking them to advise me what the popping and clicking noise was and also to advise me how the ABS control sensor was related to the problem I was having. I spoke with my service advisor on the morning of 7/17/14. He advised he never got the message that was left on his voicemail the night before about what I wanted done with the car. I received a call on the evening of 7/17/14, saying that the mechanic at the Infiniti dealership would look over the car thoroughly on Monday 7/21/14. I received a call on the evening of 7/21/14 saying that the car needed a front drive axle, that the U joint is broken. This repair would run me another $1100. I don’t have a car that is operable at this point. I don’t know what to believe or what my car actually needs and I have already run out of money. I know there are some things my car may need, but if they are not causing my problem…I don’t need to replace them at this point. They can be replaced at a later time. I brought the car to the dealership for peace of mind. I'm getting everything but that from Pearson.Desired Settlement: I want my vehicle thoroughly checked over. Any replacement parts that I didn’t need as a result of my CV axle being broken, I want them removed from my vehicle and my old parts placed back on there. I want to be compensated for being called everyday since my car has been at this dealership, advising that I needed part after part for this vehicle. This has been putting unnecessary stress on me. With what seems like a never ending tab. I also want to be compensated in some way for being told that I needed a brand new hub, when I already had I brand new OEM hub already on there. I want to know exactly what’s wrong with my vehicle without all the guesswork. If that means replacing a part first before contacting to me to see if that is in fact the problem, instead of just saying that it is and giving me a parts price with labor. I brought this car to Infiniti, because that’s who it’s made by. I would think you should be capable of making a correct diagnosis of it. I think it’s great that I was provided a loaner, but as I advised the service person. I just wanted my car diagnosed and fixed A.S.AP, so I could come and get my car.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that they are working with the consumer to resolve the complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,