Pearson North America

Revdex.com: /> I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Our customer service deptcorrected the issue to the satisfaction of the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been in contact with the customer service agents and they are unable to resolve my issueI requested a physical copy of the textbook and nobody has been willing to acknowledge my request in a timely manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have never done business with a company before that has made me even a tenth as livid as Pearson Firstly, when I shell out $for a textbook, I expect to at least get an ebook, or a PDFNot an 'access code' to a FLASH ANIMATION that restricts EVERYTHING you doWant more than one window open? NopeThat means you can't have your 'textbook' open when you want to do homework, you can't compare notes from previous assignments, you can't multitask while you wait for the LUDICROUSLY slow flash to load Coupled with the fact that the questions on said homework are almost exclusively trick questions, or designed to make you fail in some wayThe ones that aren't, have answers so plainly obvious that all they are is a waste of timeBy the way, you only get one attempt on everything, so consider all of your homework to basically be an examThis is my EDUCATIONThis goes on my RECORDI understand that you're only out to make money, but try not to do so at my permanent expense The worst part is that the actual book is really goodIt's just that every other aspect of my experience with Pearson has felt like they were literally just out to scam me and ruin my day So much so that I spent an hour and a half this morning trying to track this page down just to put them on blastDon't let these people continue to practice, the way they're ripping off one of the most economically vulnerable demographics in society so blatantly is DISGUSTING

Our customer service dept and technical team are currently working with the customer to resolved the issues

one of our lead escalation engineers is in contact with the customer We will update the Revdex.com when this issue is resolved thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Re: ID#***
Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Person VUE operates over 5,Authorized Test Centers.
Prior to the practical skill section implementation a Pearson VUE
Practical examination, it is approved by a committee of subject matter expertsThis committee is comprised of highly experienced Cosmetology/Barber professionals who review questions for legal and practical application within the professionPearson VUE has completed its investigation regarding the candidate’s complaint concerning her Practical Cosmetology exam score and have confirmed the accuracy of the scoreThe first exam the candidate scheduled she was marked absent as she did not show up for the exam. According to the Wisconsin Barber and Cosmetology Handbook (***): “** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ***”
The candidate schedule a second exam and failed to bring the proper supplies and was given a score of Disqualification. According to the Wisconsin Barber and Cosmetology Handbook (***) “You must bring your own equipment to the test site, as listed at the link below (***). It is the responsibility of each candidate to read the supply list and be familiar with the skills required to take the practical examination, therefore registration fee will not be refundedPearson VUE therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident

Re: ID#***Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Person VUE operates over 5,Authorized Test Centers. Prior to the practical skill section implementation a Pearson VUE Practical
examination, it is approved by a committee of subject matter expertsThis committee is comprised of highly experienced Cosmetology/Barber professionals who review questions for legal and practical application within the professionPearson VUE has completed its investigation regarding the candidate’s complaint concerning her Practical Cosmetology exam score and have confirmed the accuracy of the scoreThe first exam the candidate scheduled she was marked absent as she did not show up for the exam. According to the Wisconsin Barber and Cosmetology Handbook (***): “** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ***”The candidate schedule a second exam and failed to bring the proper supplies and was given a score of Disqualification. According to the Wisconsin Barber and Cosmetology Handbook (***) “You must bring your own equipment to the test site, as listed at the link below (***). It is the responsibility of each candidate to read the supply list and be familiar with the skills required to take the practical examination, therefore registration fee will not be refunded.Pearson VUE therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident

Pearson's Customer Service Depthas reached out to the customer to provide this customer with the proper access code

Our customer service depthas reached out to the customer and advised the following:
Since both of the courses were based on the same textbook material, we have gone ahead and upgraded your account to provide you full access to the new course

Our Customer Service Deptis in contact with the customer and we are trying to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me and the matter has been resolved
Sincerely,
***

Our customer service dept and technical team are currently working with the customer to resolved the issues.

Pearson's customer service dept. has processed a refund for the student.  The refund will be posted back to his credit card within 3-5 business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

I have been in contact with the customer service agents and they are unable to resolve my issue. I requested a physical copy of the textbook and nobody has been willing to acknowledge my request in a timely manner.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have never done business with a company before that has made me even a tenth as livid as Pearson.
Firstly, when I shell out $260 for a textbook, I expect to at least get an ebook, or a PDF. Not an 'access code' to a FLASH ANIMATION that restricts EVERYTHING you do. Want more than one window open? Nope. That means you can't have your 'textbook' open when you want to do homework, you can't compare notes from previous assignments, you can't multitask while you wait for the LUDICROUSLY slow flash to load.
Coupled with the fact that the questions on said homework are almost exclusively trick questions, or designed to make you fail in some way. The ones that aren't, have answers so plainly obvious that all they are is a waste of time. By the way, you only get one attempt on everything, so consider all of your homework to basically be an exam. This is my EDUCATION. This goes on my RECORD. I understand that you're only out to make money, but try not to do so at my permanent expense.
The worst part is that the actual book is really good. It's just that every other aspect of my experience with Pearson has felt like they were literally just out to scam me and ruin my day.
So much so that I spent an hour and a half this morning trying to track this page down just to put them on blast. Don't let these people continue to practice, the way they're ripping off one of the most economically vulnerable demographics in society so blatantly is DISGUSTING.

Our customer service dept. corrected the issue to the satisfaction of the customer.