Pearson Plumbing, Heating & Pest Control

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They have indeed sent me a refund check for my expenses prior to fixing the problemI am happy and satisfied with the result Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/05/29) */ Contact Name and Title: [redacted] -Customer Service Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@pearsonguy.com When our plumbers [redacted] and [redacted] went out that same morning that M [redacted] called, they explained they would need to re-pipe the new sink because the sink she was providing was a vanity style sink that goes against a wall, unlike the previous sink that she had before, which was a free style standing sink that could be hooked up anywhere and did not require it to be against a wall The old layout of the softener as she mentioned was just lying on the floor and needed to be extended and moved closer to a drainIn addition the piping that came with the owner provided softener is not approved by codeWe are licensed by the state of Illinois and can only install approved materials [redacted] did not hook up the washing machine and did he charge for that, because the tenant advised that he wanted to build a platform for it Customer was charged for a plumber and a helper at hours of work @ $per/hour totaling $for labor and $for parts our plumbers would not put pipes in an areas where freezing is imminent and felt that they got the ok from her to do the work because as she also mentioned in her letter she told them "just get the job done" and left We apologize to Ms [redacted] for all her frustrations and inconvenience that she has experienced with the recent serviceWe appreciate the many years of loyalty and which to continue to be her service provider Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) there has been no response at all from PearsonsI paid the bill in order to keep my high credit ratingI do plan on sending the info to the Attorney General, and will do sdo very soon- I've just been very busy this past weekAre they not responding because they know their tactics are not right? I don't know- and I still am not at all happyThey were not willing to talk with me much at the beginning, and not at all nowwhat a way to do business! Final Business Response / [redacted] (4000, 12, 2015/06/10) */ We did respond, not sure why she says we did not Final Consumer Response / [redacted] (4200, 14, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was on Jan30, On Feb 7, I called Pearson's and [redacted] rooted the drain in the basement with the camera and blade and it took hoursI was charged $for labor and materialsOn Feb 9, I called again and Pearsons removed the garbage disposal, repiped the drain valve and ran the line for the icemaker and hooked it up, with labor and materials This is no where NEAR the $you say you charge per hourYour $charge is bogus and NOT ACCEPTABLETHIS BILL IS BOGUS AND THE PREVIOUS CHARGES TELL ITI DO NOT ACCEPT THE INFORMATION AS GIVENIf you DID just raise yur labor charges that much in such a short time, I have a right to know this ahead of timeSorry, but I'm not buying this info as stated

We can understand Mrs*** frustration and the inconvenience that she has experiencedWe have removed the $chargeWe appreciate the many years of loyalty and wish to continue to be her Service Provider

Initial Business Response /* (1000, 8, 2015/05/29) */
Contact Name and Title: [redacted] -Customer Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pearsonguy.com
When our plumbers [redacted] and [redacted] went out that same morning that M. [redacted] called, they explained they would need to...

re-pipe the new sink because the sink she was providing was a vanity style sink that goes against a wall, unlike the previous sink that she had before, which was a free style standing sink that could be hooked up anywhere and did not require it to be against a wall.
The old layout of the softener as she mentioned was just lying on the floor and needed to be extended and moved closer to a drain. In addition the piping that came with the owner provided softener is not approved by code. We are licensed by the state of Illinois and can only install approved materials.
[redacted] did not hook up the washing machine and did he charge for that, because the tenant advised that he wanted to build a platform for it.
Customer was charged for a plumber and a helper at 6.1 hours of work @ $219 per/hour totaling $1316 for labor and $207 for parts.
our plumbers would not put pipes in an areas where freezing is imminent and felt that they got the ok from her to do the work because as she also mentioned in her letter she told them "just get the job done" and left.
We apologize to Ms. [redacted] for all her frustrations and inconvenience that she has experienced with the recent service. We appreciate the many years of loyalty and which to continue to be her service provider.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there has been no response at all from Pearsons. I paid the bill in order to keep my high credit rating. I do plan on sending the info to the Attorney General, and will do sdo very soon- I've just been very busy this past week. Are they not responding because they know their tactics are not right? I don't know- and I still am not at all happy. They were not willing to talk with me much at the beginning, and not at all now. what a way to do business!
Final Business Response /* (4000, 12, 2015/06/10) */
We did respond, not sure why she says we did not.
Final Consumer Response /* (4200, 14, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was on Jan. 30, 2015. On Feb 7, 2015 I called Pearson's and [redacted] rooted the drain in the basement with the camera and blade and it took 3 hours. I was charged $396.00 for labor and materials. On Feb 9, 2015 I called again and Pearsons removed the garbage disposal, repiped the drain valve and ran the line for the icemaker and hooked it up, with labor and materials 252.00. This is no where NEAR the $219.00 you say you charge per hour. Your $219 charge is bogus and NOT ACCEPTABLE. THIS BILL IS BOGUS AND THE PREVIOUS CHARGES TELL IT. I DO NOT ACCEPT THE INFORMATION AS GIVEN. If you DID just raise yur labor charges that much in such a short time, I have a right to know this ahead of time. Sorry, but I'm not buying this info as stated.

We reached out to Mr. [redacted] and are refunding $316.  We apologize for all his frustrations and inconvenience that he has...

experienced with our service.  We appreciate the many years of loyalty and wish to continue to be his service provider.

I have talked to Ms. [redacted] and hope that I have resolved
her concerns we really want to help her with this issue.  I am hopeful
that the last service call that was done will be the solution.  She
will contact me directly if she...

has other issues.  We are scheduled
to go to her home in May 15, 2017 to do a Preventative maintenance tune up on
her air conditioner and insure that it will be ready for that season.  We’re
sorry for all the inconvenience and hope that we can continue being her service
provider.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
They have indeed sent me a refund check for my expenses prior to fixing the problem. I am happy and satisfied with the result.
Sincerely,
[redacted]

This review is for service performed by Carroll Pump and Well Service on May 31, 2016.

I called Carroll Pump and Well Service on Thursday, May 26th to request non urgent service on our pump and well. Mr. [redacted] asked if the middle of the next week would be soon enough. I was in no hurry at all and we agreed that he would call when he got an opening, probably the middle of the next week. He called Tuesday, May 31st after a Monday holiday. We agreed that he would come on over.

[redacted] and his helper [redacted] arrived in about a half an hour. They went right to work diagnosing our problem, keeping me informed along the way. A very high current requirement indicated a stuck pump. [redacted] gave me firm prices for up to 300 feet and beyond 300 feet of well depth. He also told me there would be an extra per foot charge for any wire which needed replacing. I was pleased with the price and asked them to fix it. They left to get a pump and the needed truck.

About 45 minutes later they returned with everything they needed to do the job. They pulled the 300 feet of pipe out of the well and separated it into 40 feet sections laid out on the ground. They installed new pipe connectors and spacers before putting the pipe and new pump in the well. By 2:30pm we had water gushing from the well. Surprisingly, at least to me, it took no replacement wire.

After they had water running at the house they found and repaired a leak in the house plumbing. They also replaced the filter. They also suggested that since the well had been sitting for a while it be chlorinated which they did.

When it came time to pay I expected the pump price we agreed on, plus leak repair, plus filter, plus chlorination. It was not. It was all included in the original pump price. Outstanding!

[redacted] and [redacted] were knowledgeable, friendly professionals who did a great job in a timely manner at a reasonable price. I will call them the next time I need well work and recommend them.