Pearson Pre-Owned

I purchased a vehicle from this place less than 6 months ago my car has had more than 5 oil changed because it was leaking oil in which Matt stated I drive my car 15 minutes to work and 15 minutes back which is why my car is having problems I be replaced the battery spark plugs oil changes and now my transmission is blown I went and begged for a mother car atleast 60 days after purchase and I was approved for a 13 sonata and out of "good faith " since I was scammed they took back my vehicle. 3 days later I was called back by Matt who said I can't have the car bring it back and take my old Lemon back that they gave me the first time. So I called today 10/17/2016 to tell them go screw yourselves and take the Lemon I'll pay the note back to the bank!! Low and behold they said you're giving back the Hyundai? Which was the car they made me bring back....so now I owe 11k for a car that values 4k I'm going to lose my job and my apt and I have a 2year old cause I have no way to get to work...or daycare.....thankyou Pearson Preowned Midlothian turnpike maybe I can come sleep at your dealership. Matt smiled at me crying when I asked why are you doing this to me...

Review: We bought a car from Pearson Pre-owned after being told of the Pearson promise to fix any issue and the 12 month/12K miles warranty and that any issue with the used car would be taken care of. We had an issue with the breaks while on the test drive. The salesperson advised that the issue would be fixed and not to worry. We bought the car and took it back a day later to have the breaks addressed . I went to have it looked at and the service manager blew me off and said I would need to make an appointment for Friday. The Sales manager said he would have someone come to my job, get the car, fix the breaks, and bring it back. That happened, but the breaks are still grinding and the rear brakes were never replaced. They are playing games with getting this fixed. Furthermore, the bumper is cracked and there is a noise that happens in the back of the car when going over a large bump.Desired Settlement: I DO NOT TRUST PEARSON PREOWNED TO TOUCH MY CAR. I want them to pay for the repairs at another shop of our choosing by either paying outright for the repairs or for a reimbursement of whatever needs to be paid to fix the breaks, the bumper, and whatever the sound that's being made when going over a bump. If either of these solutions cannot be done, I want the car loan and contract terminated at the dealer's expense.

Business

Response:

Revdex.com spoke with the business regarding this matter. At this time since the consumer has obtained an attorney this case has been sent to the business's corporate office and their legal department will be the ones that provide the response to this case.

I had a slight problem at first and the salesman Bob S[redacted] & Mr R[redacted] made my experience a great one. Willing to go out of their way to make sure you are happy with your purchase. Highly recommended.

Review: My trouble started soon after I purchased a [redacted] From Pearson in the later part of Aug 2015. I drove it for not even a week and the oil indicator came on. I called the salesman who sold it to me. The was no updated oil change sticker on the window so I was asked to bring it for a oil change and I did. I then drove it for a while maybe up until Oct or Nov and the light came on a again. so I called Pearson back and was told that since I had since Aug I should take it to Pearson [redacted] handles the work on cars from their lot. I couldn't at the time because of work hours. I did take it in Dec 22, 2015, paid $100 for the diagnostic test. I was told that the oil pan was bad and so was the water pump. The gentleman in the service Dept said the truck should not have left the lot because of the bad oil pan. I couldn't afford the price to fix the water pump. I went to Pearson pre-owned to see if there was something the could do about the water pump and the Pearson [redacted] service Dept said that if they were to help me with the price of getting it fixed they would work with them. I was told they couldn't. I was also treated nicely and suggested my family and I go to lunch and come back so that something could be worked out. We retuned and the gentleman that was taking of us to there was nothing he could do because all he does is sell cars. I tried to get me out of my truck and in to a car with a higher payment, that was not what I wanted because I am fine with my payments I needed my truck fixed. I left. I was given information about a shop that can fix your vehicle and work out payment arrangements with you. My truck went to Hopewell to a repair shop. When they called me to tell what was going on with my truck I was very upset because it didn't have to get that bad if Pearson had assisted me some how. My water pump locked up which cause the serpentine belt to come off and the blower motor to stop working correctly some other things to go on. The cost is $915.Desired Settlement: I want reimbursement for what I have to pay to other shop for what Pearson could have done to help me. They could saved me from paying more now. $915.67 is what the total cost is for my truck. This is not money I have just sitting around I can't afford this but I am doing it because I need my truck.

Business

Response:

SPOKE TO MS. [redacted] REGARDING HER ISSUE WITH HER VEHICLE. SHE WAS ADVISED THAT WHEN SHE BOUGHT THE VEHICLE IT CAME WITH A 3 MONTH/ 3000 MILE WARRANTY. HER ISSSUE OCCURRED AFTER THE WARRANTY TIME AND MILEAGE HAD EXPIRED. ACCORDINGLY, THERE WAS NOTHING THAT THE WARRANTY WOULD COVER BECAUSE IT HAD EXPIRED BOTH IN TIME AND MILEAGE. THANKS,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Dear Ms. [redacted],

I found this Business not "TRUE" their word, especially Robert R[redacted] Sales Manager[redacted] Sales Manager, our experience with [redacted] is that he runs a good game!!!! We made a flat buy out purchase cash out, no we don't deal in illegal activities my Fiancee' is "RETIRED" from State, Federal and Military due to his disabilities. Myself 10yrs before I retire but have been a State Employee for 10yrs and will complete the remaining (God willing) with Virginia Commonwealth University Health System. We were at first thrilled with making this purchase of a vehicle through Pearson as a retirement present to himself, the first ideal car he was not pleased with because we had to make additional purchase just for the navigational device to work in the car, the Sunroof would not open as well, mind you we paid straight out $19,552.00, drove the car from the dealership into our driveway where it stayed over the weekend and returned the vehicle. We first wanted a straight out refund, but we allowed Robert R[redacted] (sales manager) who gave us the "Proactive Speech" with undercover loyalty and trust we allowed him to convince us to purchase the vehicle originally my Fiancee'wanted. So with "TRUSTING" his word as a legitimate human being and to my discretion we followed thru with the purchase only to see flaws in this card as well. So we returned that vehicle now ready for a refund, was given a "WE OWE" promise to repair on vehicle which was not honored, when completing the final pay out transaction of reversing, re-adjustments of contracts and receiving the difference of payment from $19,552.00 and $14,034.00 (the cost of the second car of interest), they ended up taking that amount out twice leaving our bank acct at $0 balance right before the fourth of July, making our rent late and other bills delayed due to the incredible and costly mistake. Robert R[redacted] took his time in rectifying this because by Friday June 3, 2015 monies that were taking from our acct was not reversed, check was not processed for the difference of $4.586.00, the promissory repairs that were supposed to be completed by Friday was not done, head light bulb on passenger side out, (do not understand how it passed inspection with the light out, however was told we had to by the headlight bulb and they would install it), copies of 2 keys were not available (the one he has now has tape rapped around it to keep together, in which I believe was never even ordered). Our July 4th holiday which was suppose to be an out of town enjoyment ended up being horrific where I felt at this point direct measures had to be taken, I became irrate in anger because of the "Diplomacy" in which I conducted and tried to maintain through this ordeal had become so overwhelming the trust I had for Pearson and Robert R[redacted] was null & void!!!!! His "Proactive Speech" became and "Inactive, Non-Trust & Un-Noteworthy". I tried to return the Car today and I ended up being very invasive when I found out there would no money returned, contract will stay as is, leaving us with a car that we still have to make costly provisions on, a warranty in which we feel will not be honored, no appropriate keys to drive the vehicle, no title to the vehicle, still driving with temporary tags and don't no when we will receive them. Resulting in me calling the "POLICE" to get help and keep me from using physical altercation, only for Robert R[redacted] to hide in the back and informing the Police that "HE WANTED US OFF HIS PROPERTY" and we will get "NOTHING"!!! Hiding behind his falseness we were even denied Corporate Office Telephone Number. Result, we were told take "US" to Court if you want your Money Back!!! So, Pearson has cost us not "HUNDREDS" but "THOUSANDS" of our "HARD EARNED" money and since this will be a Civic Case forth coming they will cost us "MORE"!! All I can say is, the technology we have these days is awesome, word of mouth advertising can make a company or break a company, on that note "Time is on my side, this ordeal did not break us, but it's far from closed"!!!

Review: I would actually describe my issue as a service & sales issue, I purchased a vehicle on May 13, 2015.

I initially stated that I would put down 1500 on the vehicle, but with some issues I noticed such as:

-vehicle only had 1 floor mat (set of 4 for 89.00)

-only 1 key (not the manufacturing key) ( priced at 245.00)

-needed 2 front tires ( I purchased for 285.00)

I stated that I can put down 1000 only if they are able to provide me with the items. Needless to say, I never received anything after the fact, and they stated I couldn't return the vehicle because I already signed the financing papers.

I never even received a follow-up call from the manager or anything. I also did not receive a carfax report as well.

In a few weeks I actually take the car in to get serviced and I can't wait, because I know there may be other maintenance issues. I shouldn't have to spend this amount of cash on a vehicle less than 30 days old.Desired Settlement: I would like to receive at least my full or at least partial of my deposit back, but I would also like for the information to be for the Revdex.com Information as well. I would like for consumers to know and be aware what to look for when going to this dealership and make sure they ask and receive everything in writing.

Business

Response:

Revdex.com spoke with the business who stated that when they sell a vehicle, they keep a copy, and give the customer a copy of their "we owe" form, stating what the deal includes and what they owe the customer as part of the deal. In this case, the manager stated that there was nothing outstanding on the form, but in good faith, they are providing floor mats for the customer and having a key made. As far as the tired, the business states they passed state inspection and did not require replacement when they sold the customer the vehicle.

Consumer

Response:

Yes, it had been resolved.

Review: My wife decided to buy a jeep from this company. She heard a weird noise when accelerating but was reassured by the salesman that it's normal for that vehicle. The salesman then had the in-store mechanic check it out who proceeded to tell us that the wheel baring was going out and that we could take it to their sister-shop in Newport News to get it fixed as it was under warranty. I told them that I was not interested in the vehicle if there was a transmission problem and they again reassured it was fine. When we took it to the shop in Newport News, they ran the code and told us our transmissions as failing and we would need to have it replaced (which was okay because it was still barely under warranty). We took it January 2nd back to Richmond to have it fixed and it has been there since. We received a number to call to get information and the mechanic shop told us they don't have the vehicle we are describing. I called Pearson and they are assuring me my vehicle is there but I don't know what to believe. They have offered to let me trade for a different car but I would have to pay more as nothing is in my price range now that I have been paying on a car I don't even have.Desired Settlement: I just want my money back. They can keep the car that is now worth less than I paid for with a new transmission. I would have never bought it if they were honest about it the transmission problem.

Business

Response:

The vehicle is currently being repaired for the customer at no cost to them. We have also provided the customer with transportation until the vehicle is complete.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was assured there was no problem with the transmission by multiple people at your business. I would not have bought the vehicle knowing there was in fact a problem with the transmission. Also, the repair company still says they have no record of ever working on it. No one can honestly tell me where it is at this point so I'm making payments on a car that no one can find. This is unacceptable.

Regards,

I bought a 2011 [redacted] from Pearsons and was told it was a certified pre owned vehicle by saleman, finance officer, and sales manager. Come to find out it's not a CPO, it's just certified thru Pearson's. I was looking at this car and another from [redacted] dealership. I had some issues with the car that was suppose to be fixed when I bought it and I just got it fixed 2 weeks ago from Wednesday before Easter. I was promised floor mats that I never got. They sent me a paper saying I have to pay $200 anytime I have to get something fixed. How come I never got this paper at time of financing and paperwork. They only way to make this right with me is to give me $2400 that I have to pay [redacted] to get it certified thru them so I won't have to deal with Pearson's ever. I have talked to store manager, sales manager, finance manager, and salesman that sold me the car. Nothing but bad customer service.

I think they do work very well with people, but I am very dissatisfied witht the product I got from them. I have been complaining for years and gave them a bad review , some how it was erased. The car was making a weird name and they did tell me to bring it back but they found nothing. the brakes on the car stick and lock up and I have replaced them numerous times in the past few years.

Review: I purchased a vehicle less than 60 days ago, at the time of purchased, I specifically asked to add GAP insurance and extended warranty. My price monthly went up from 425 to 477 as soon as I added them, which is fine. I have already had 2 MAJOR problems with my vehicle, costing over $650 in repairs and neither issue was addressed or fixed by this dealership or this fake warranty they sold me. Not only did I buy a lemon, I had to call the dealership 6-8 times to talk to a manager, who only said I have gone over 3000 Miles and there pearson promise wont cover it. What was the purpose of buying the extended warranty or giving the 1 year limited warranty and cant use it to fix ANY major problem I have had. Did I mention I bought this car less than 60 days ago?Desired Settlement: Either repair the car, that has an inspection sticker on it from 4/2016 (one of the major problems the mechanic told me would have been seen if it was indeed inspected just 2 months ago) with the deductible of 200$ paid by me OR take the gap and extended warranty that was added to my contract and make my car note back to the 425 it was originally before I added it on.

Business

Response:

To Whom it may concern Ms. [redacted] was given a 3 month or 3000 mile warranty at no cost to the customer. In the month of May customer stated there was a problem with her vehicle and she scheduled and attended an appointment with Pearson Hyundai. While at the service department they noticed that the customer had put more than 5000 miles on her vehicle which meant that she was out of warranty. As an act of good faith Pearson Preowned is going to repair Ms. [redacted]s vehicle at no cost to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,