Initial Business Response / [redacted] (1000, 9, 2016/03/18) */ With regards to this case, we do not have a [redacted] , nor an [redacted] in our programs Thank you [redacted] Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) My ***'s name is [redacted] NOT [redacted] ***...AND HE WAS A CLIENT AT STONECREST! [redacted] IS ***'S [redacted] Final Business Response / [redacted] (4000, 16, 2016/04/05) */ Sorry for the delayI needed to get a copy of [redacted] 's invoice from the accountantFor [redacted] please see the attached [redacted] 's letter and a copy of her invoice for February
Initial Business Response / [redacted] (1000, 11, 2016/03/18) */ We are responding to the complaint made by Ms [redacted] We are required to inform you that [redacted] was a [redacted] The amount of $ [redacted] that [redacted] has identified paying to Stonecrest for her [redacted] to attend our programs is incorrectI have attached her February Invoice as evidenceYou will notice charges on the invoice, one for Day Program and one for Respite ServicesThe [redacted] services are charged after the service is renderedAlso, the Board of Directors sent out a letter dated December 22, informing parents that they must provide days notice before withdrawing their child from our programsI have attached a copy of this letter that went out with the January Invoices [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My official response to the the statement to Stonecrest Empowerment Society of Nova Scotia I was a [redacted] till Feb 16th when [redacted] Also reported to [redacted] that I was taking my [redacted] from the program due to [redacted] As of January they had tacked on a 10% increase to the rate of [redacted] which amounts to [redacted] which [redacted] stated in her statement was suppose to be for [redacted] services which there was none in February as was on the statement she had sentplus % tax which which added up to $ [redacted] Sorry for the [redacted] omissionAs for the day notice for to take said client from this service I had not signed anything in that respect As for me asking for a refund for half of February that he didn't attend there was no staff there to take care of my [redacted] with [redacted] or any staff at all until a few days later So I am asking for a refund of the last two weeks of February Thank you Regards [redacted] Final Business Response / [redacted] (4000, 18, 2016/04/05) */ For ***, we do not charge [redacted] until services are renderedOn January 27th, at 12:34pm, the accountant received an email from the [redacted] , [redacted] , stating that [redacted] had additional [redacted] to be billed on her next invoice (February)These additional [redacted] hours amounted to the $ [redacted] chargeThese [redacted] services were [redacted] at the end of January and needed to be recouped from her next invoiceAs [redacted] was also a [redacted] , she was aware from [redacted] that [redacted] services would only be charged once [redacted] was rendered and she was also in attendance of the meetings discussing that the 10% was not for [redacted] but to bring current clients closer to the new fees without drastic increasesThe board decided to increase amounts slowly, hence the 10% increaseThe 15% is for HST as we are required to be compliant with the [redacted] Final Consumer Response / [redacted] (4200, 20, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The explanation that [redacted] has come back form Stonecrest point of view is not true I had no [redacted] services after the first two weeks of January as it was costing too much could get it cheaper form others.This is directly form a letter that [redacted] sent out as [redacted] of Stonecrest[redacted] As I have stated I paid the ***I paid in advance and [redacted] is trying to say the extra [redacted] is for [redacted] not true they are grasping at straws as they don't want to pay back the money that is owed to the parents [redacted]
Initial Business Response / [redacted] (1000, 9, 2016/03/18) */ With regards to this case, we do not have a [redacted] , nor an [redacted] in our programs Thank you [redacted] Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) My ***'s name is [redacted] NOT [redacted] ***...AND HE WAS A CLIENT AT STONECREST! [redacted] IS ***'S [redacted] Final Business Response / [redacted] (4000, 16, 2016/04/05) */ Sorry for the delayI needed to get a copy of [redacted] 's invoice from the accountantFor [redacted] please see the attached [redacted] 's letter and a copy of her invoice for February
Initial Business Response / [redacted] (1000, 11, 2016/03/18) */ We are responding to the complaint made by Ms [redacted] We are required to inform you that [redacted] was a [redacted] The amount of $ [redacted] that [redacted] has identified paying to Stonecrest for her [redacted] to attend our programs is incorrectI have attached her February Invoice as evidenceYou will notice charges on the invoice, one for Day Program and one for Respite ServicesThe [redacted] services are charged after the service is renderedAlso, the Board of Directors sent out a letter dated December 22, informing parents that they must provide days notice before withdrawing their child from our programsI have attached a copy of this letter that went out with the January Invoices [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My official response to the the statement to Stonecrest Empowerment Society of Nova Scotia I was a [redacted] till Feb 16th when [redacted] Also reported to [redacted] that I was taking my [redacted] from the program due to [redacted] As of January they had tacked on a 10% increase to the rate of [redacted] which amounts to [redacted] which [redacted] stated in her statement was suppose to be for [redacted] services which there was none in February as was on the statement she had sentplus % tax which which added up to $ [redacted] Sorry for the [redacted] omissionAs for the day notice for to take said client from this service I had not signed anything in that respect As for me asking for a refund for half of February that he didn't attend there was no staff there to take care of my [redacted] with [redacted] or any staff at all until a few days later So I am asking for a refund of the last two weeks of February Thank you Regards [redacted] Final Business Response / [redacted] (4000, 18, 2016/04/05) */ For ***, we do not charge [redacted] until services are renderedOn January 27th, at 12:34pm, the accountant received an email from the [redacted] , [redacted] , stating that [redacted] had additional [redacted] to be billed on her next invoice (February)These additional [redacted] hours amounted to the $ [redacted] chargeThese [redacted] services were [redacted] at the end of January and needed to be recouped from her next invoiceAs [redacted] was also a [redacted] , she was aware from [redacted] that [redacted] services would only be charged once [redacted] was rendered and she was also in attendance of the meetings discussing that the 10% was not for [redacted] but to bring current clients closer to the new fees without drastic increasesThe board decided to increase amounts slowly, hence the 10% increaseThe 15% is for HST as we are required to be compliant with the [redacted] Final Consumer Response / [redacted] (4200, 20, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The explanation that [redacted] has come back form Stonecrest point of view is not true I had no [redacted] services after the first two weeks of January as it was costing too much could get it cheaper form others.This is directly form a letter that [redacted] sent out as [redacted] of Stonecrest[redacted] As I have stated I paid the ***I paid in advance and [redacted] is trying to say the extra [redacted] is for [redacted] not true they are grasping at straws as they don't want to pay back the money that is owed to the parents [redacted]