Pebble Brooke Apartments [redacted] ***12/16/2014Pebble Brook is a tax credit property; which means we need to report to the state of Ohio, the IRS and OFHA besides the owner (AIG) and there are many requirements that we must comply withOne of these requirements is that if a tenant has not been at theproperty for at least years, they need to be re-certified in order to continue their tenancy after their first year's lease is up [redacted] was asked to leave for reasons:Our compliance department asked her to leave because she failed to provide certain paperwork she was required to in order to be re-certifiedShe did not pay rent for NovemberShe attempted to make a late payment; however, we had no choice but to refuse it at that pointIn regards to the maintenance rumors and presumable issues Ms [redacted] presents, we acknowledge her concerns; however, these are not based on facts; therefore, we are unable to address themIn the future, a work order need to be submitted to the leasing officeOnce a work order is submitted, our onsite personnel provides our maintenance team with the appropriate information to take care of the problem and fmally the work order is closed and recorded for future referenceUnfortunately there is nothing we can do for [redacted] at this time.Regards,Pebble Brooke Apartments
Revdex.com:
I haven't heard anything in a response from them, they have never contacted me to resolve the matter, I'm in the process now of moving from that place, I just want to make sure I don't have a eviction on my credit report, and don't try to charge me for any "damages" that
was already there that they have never fixed or took care of.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Pebble Brooke Apartments[redacted]12/16/2014Pebble Brook is a tax credit property; which means we need to report to the state of Ohio, the IRS and OFHA besides the owner (AIG) and there are many requirements that we must comply with. One of these requirements is that if a tenant has not been at theproperty for at least 15 years, they need to be re-certified in order to continue their tenancy after their first year's lease is up.
[redacted] was asked to leave for 2 reasons:1. Our compliance department asked her to leave because she failed to provide certain paperwork she was required to in order to be re-certified.2. She did not pay rent for November. She attempted to make a late payment; however, we had no choice but to refuse it at that point.
In regards to the maintenance rumors and presumable issues Ms. [redacted] presents, we acknowledge her concerns; however, these are not based on facts; therefore, we are unable to address them. In the future, a work order need to be submitted to the leasing office. Once a work order is submitted, our onsite personnel provides our maintenance team with the appropriate information to take care of the problem and fmally the work order is closed and recorded for future reference.
Unfortunately there is nothing we can do for [redacted] at this time.Regards,Pebble Brooke Apartments
Pebble Brooke Apartments [redacted] ***12/16/2014Pebble Brook is a tax credit property; which means we need to report to the state of Ohio, the IRS and OFHA besides the owner (AIG) and there are many requirements that we must comply withOne of these requirements is that if a tenant has not been at theproperty for at least years, they need to be re-certified in order to continue their tenancy after their first year's lease is up [redacted] was asked to leave for reasons:Our compliance department asked her to leave because she failed to provide certain paperwork she was required to in order to be re-certifiedShe did not pay rent for NovemberShe attempted to make a late payment; however, we had no choice but to refuse it at that pointIn regards to the maintenance rumors and presumable issues Ms [redacted] presents, we acknowledge her concerns; however, these are not based on facts; therefore, we are unable to address themIn the future, a work order need to be submitted to the leasing officeOnce a work order is submitted, our onsite personnel provides our maintenance team with the appropriate information to take care of the problem and fmally the work order is closed and recorded for future referenceUnfortunately there is nothing we can do for [redacted] at this time.Regards,Pebble Brooke Apartments
Revdex.com:
I haven't heard anything in a response from them, they have never contacted me to resolve the matter, I'm in the process now of moving from that place, I just want to make sure I don't have a eviction on my credit report, and don't try to charge me for any "damages" that
was already there that they have never fixed or took care of.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Pebble Brooke Apartments[redacted]12/16/2014Pebble Brook is a tax credit property; which means we need to report to the state of Ohio, the IRS and OFHA besides the owner (AIG) and there are many requirements that we must comply with. One of these requirements is that if a tenant has not been at theproperty for at least 15 years, they need to be re-certified in order to continue their tenancy after their first year's lease is up.
[redacted] was asked to leave for 2 reasons:1. Our compliance department asked her to leave because she failed to provide certain paperwork she was required to in order to be re-certified.2. She did not pay rent for November. She attempted to make a late payment; however, we had no choice but to refuse it at that point.
In regards to the maintenance rumors and presumable issues Ms. [redacted] presents, we acknowledge her concerns; however, these are not based on facts; therefore, we are unable to address them. In the future, a work order need to be submitted to the leasing office. Once a work order is submitted, our onsite personnel provides our maintenance team with the appropriate information to take care of the problem and fmally the work order is closed and recorded for future reference.
Unfortunately there is nothing we can do for [redacted] at this time.Regards,Pebble Brooke Apartments