PEC Management

Review: I ordered several items at Burger King located on 26th and Peninsula Drive in Erie,Pa on 09/11/2013. I returned home with my purchases, and then noticed I was missing a BK Bacon Burger. My receipt showed that I paid $1.37 for a BK Bacon Burger that I did not receive. I immediately called the store and explained the above. The manager on duty told me to return immediately for the sandwich. I told her that I was unable to do that, and would she mail me a free coupon. She stated she could not do that, but did give me a phone number to call ([redacted]). I called the aforementioned number and reached a receptionist who then stated she could not give me any contact info. for a district manager, but that she could email my complaint. I gave her my info. I received a phone call on 09/12/2013 from [redacted] with a cell phone number of [redacted]. She stated she was the district manager, apologized, and stated she would mail me a gift card. On 10/07/2013 I still had not received a gift card, so I called [redacted] on her cell phone ([redacted]). She again apologized and stated she would personally take care of mailing out a gift card to me.On 10/21/2013, I still had not received a gift card and called Ms. [redacted] again using her cell phone number. I left a voice mail with a summarization of all the above and all of my contact info. I also stated that I wanted the regional manager contact info., since she was not helping me.As of this writing (10/30/2013), I have not heard from [redacted] or anyone from Burger King.Desired Settlement: I would like my money returned ($1.37) that Burger King has been holding all of this time and be fairly compensated for my time, trouble, and emotional distress in regards to this issue. I feel like I am being mocked by Burger King in that a district manager told me twice that she would mail me a gift card, never mailed the gift card, and then completely ignores my phone messages.

Business

Response:

To Whom It May Concern,

This letter is to confirm that we have resolved the dispute with ID # of [redacted].

Any comments and feedback that our guests provide are valuable to us as we strive to offer the

highest quality of service during every visit.

Thank you,

Marketing Director

PEC

Consumer

Response:

I was told I would be mailed a gift card. I was told this several times previously, also, and never received one, which is why I contacted your agency to begin with. I will consider this matter resolved when I actually have a gift card in my hand. As of this writing, I have not yet received a gift card.