Pecan Park Riverside RV & Cabins

In response to your inquiry, be advised that we will attempt to contact the person who sent the complaint to you today For your information, we were closed for only days after the flood We were putting people back into the park on the Tuesday after the flood occurred on Friday It has been the owners decision that there will not be any refunds sent to anyone Any credit for anyone will be kept as an "in store credit" for months that the customer can used during that time [redacted] PPC General Manager

Complaint: [redacted] I am rejecting this response because: This attitude is typical of what I have had to endure whenever dealing with the OwnerI do not accept this response as it still does not make right the money I am owedIt is ludicrous to deny me my refund of a security deposit when I am the one that had property destroyedI do not want any money other than the deposit and the money I paid for an unusable site Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I do not accept his decisionHe owes me the money, especially our depositNo where in n my paperwork does it say he doesn't return depositsHe is not being fair to usHad we known we would be treated this way we would not have stayed thereMy husbands job travels to many parts of TXWe cannot afford to lose money in campgrounds [redacted]

This persons deposit of $will be refunded as soon as it is possible to do so This was communicated to this person when she called We normally do not give refunds but keep any credit on file for future use like an "in store" credit like many business do We certainly want all of our customers to be happy and believe very much in customer service Since this person indicated that she would not be coming this way again, the refund will be given If you have any further questions, please let us hear from you[redacted] PPC Customer Service

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Yes [redacted] did call me after my response and said that he spoke with Pecan Park. They advised him that they will return some of our money. They changed it from monthly rent to day rent. He was told we would probably get money back in March. I hate it took making a complaint to get a refund but we did what we felt we had to do. [redacted]

This persons deposit of $will be refunded as soon as it is possible to do so. This was communicated to this person when she called. We normally do not give refunds but keep any credit on file for future use like an "in store" credit like many business
do. We certainly want all of our customers to be happy and believe very much in customer service. Since this person indicated that she would not be coming this way again, the refund will be given. If you have any further questions, please let us hear from you.*** ***PPC Customer Service

Complaint: ***
I am rejecting this response because:This attitude is typical of what I have had to endure whenever dealing with the OwnerI do not accept this response as it still does not make right the money I am owedIt is ludicrous to deny me my refund of a security deposit when I am the one that had property destroyedI do not want any money other than the deposit and the money I paid for an unusable site
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am responding to your e-mail strictly as a courtesy. We are not going to discuss this matter with your office. We have discussed this with this person and explained that our actions are in compliance with the Site Service Agreement signed by this person when they came into our
park. She is free to take whatever action she feels is appropriate. Please do NOT contact us again regarding this matter as we will not respond any further *** *** General Manager

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Yes ** *** did call me after my response and said that he spoke with Pecan ParkThey advised him that they will return some of our moneyThey changed it from monthly rent to day rentHe was told we would probably get money back in MarchI hate it took making a complaint to get a refund but we did what we felt we had to do. *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I do not accept his decisionHe owes me the money, especially our depositNo where in n my paperwork does it say he doesn't return depositsHe is not being fair to usHad we known we would be treated this way we would not have stayed thereMy husbands job travels to many parts of TXWe cannot afford to lose money in campgrounds. *** ***

In response to your inquiry, be advised that we will attempt to contact the person who sent the complaint to you today.  For your information, we were closed for only 4 days after the flood.  We were putting people back into the park on the Tuesday after the flood occurred on Friday. ...

It has been the owners decision that there will not be any refunds sent to anyone.  Any credit for anyone will be kept as an "in store credit" for 12 months that the customer can used during that time.   [redacted]PPC General Manager

I advised that I would contact this guest regarding this matter by phone today and I have done that already.  I talked to [redacted] and advised that a refund would be sent as soon as we could.  I even gave him the amount.  If anyone wants to discuss this matter further, please have them call me.  I am not going to respond to any more inquires from you office when I have already taken care of it. [redacted]PPC General Manager

Complaint: [redacted]
I am rejecting this response because:
This attitude is typical of what I have had to endure whenever dealing with the Owner. I do not accept this response as it still does not make right the money I am owed. It is ludicrous to deny me my refund of a security deposit when I am the one that had property destroyed. I do not want any money other than the deposit and the money I paid for an unusable site.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
 
Yes [redacted] did call me after my response and said that he spoke with Pecan Park. They advised him that they will return some of our money. They changed it from monthly rent to day rent. He was told we would probably get money back in March. I hate it took making a complaint to get a refund but we did what we felt we had to do. 
 
[redacted]

This persons deposit of $150.00 will be refunded as soon as it is possible to do so.  This was communicated to this person when she called.  We normally do not give refunds but keep any credit on file for future use like an "in store" credit like many...

business do.  We certainly want all of our customers to be happy and believe very much in customer service.  Since this person indicated that she would not be coming this way again, the refund will be given.  If you have any further questions, please let us hear from you.[redacted]
PPC Customer Service

I advised that I would contact this guest regarding this matter by phone today and I have done that already.  I talked to [redacted] and advised that a refund would be sent as soon as we could.  I even gave him the amount.  If anyone wants to discuss this matter further, please have them call me.  I am not going to respond to any more inquires from you office when I have already taken care of it.
 
[redacted]
PPC General Manager

In response to your inquiry, be advised that we will attempt to contact the person who sent the complaint to you today.  For your information, we were closed for only 4 days after the flood.  We were putting people back into the park on the Tuesday after the flood occurred on...

Friday.  It has been the owners decision that there will not be any refunds sent to anyone.  Any credit for anyone will be kept as an "in store credit" for 12 months that the customer can used during that time.   
[redacted]
PPC General Manager

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
 
I do not accept his decision. He owes me the money, especially our deposit. No where in n my paperwork does it say he doesn't return deposits. He is not being fair to us. Had we known we would be treated this way we would not have stayed there. My husbands job travels to many parts of TX. We cannot afford to lose money in campgrounds.
 
[redacted]