Complaint: [redacted]
I am rejecting this response because: if there is no complaints in my file why would I have emails from [redacted] about how she took care of the dog issues. Also I contacted the corporate office 4 times and received zero responses from them. I guess there probably wasn't a murder at the property either although it was front page news. And I reported the homeless man digging in the trash in person. I was MADE to sign a lease but was NEVER given a copy. I'm pretty sure they never give you a copy as soon as you sign it so they should still actually have a copy of the lease I should of received. I sent numerous emails about the loud partying and the drugs but not one time did I get a response from the corporate office and the reason I went to corporate is because [redacted] didn't care what she moved in. Why would I complain now? I lived there 2 years with no problems at all was always early on my rent was very quiet up until [redacted] took over and that is when all the problems started. I did report to them when I was robbed because I had complained about having to walk 3 buildings away from my apartment because of all the vehicles parked there that didn't live there. I complained about parking garage multiple times and nothing was done once again. I'll pay what they claim I owe. Taking out trash was a lie because nothing was left there.
But to say that I never complained is a bold faced lie. I even had my living room flooded from a water heater busting along with my furniture being ruined because after calling for 2 days because I didn't have hot water it busted and flooded my living room and kitchen. They document how many times you complain or how many service calls so they can use that to not renew your lease. Like I said why would I complain now when in 2 years I never had a problem and always paid early or on time not once was I ever late.
Regards,
[redacted]
Ms. [redacted] moved into apartment 1407 on 11-11-2014. The incident where Ms. [redacted] statesshe was robbed at gunpoint did not occur at this community. Also, there were no reported records of drugdeals with dirty needles and homeless people digging through the trash cans found. The incident...
whichinvolved a shooting at Pecan Ridge on 7-24-2016 was domestic in nature and not a random act of crime.Ms. [redacted] Is lease expired on 9/30/2016. Ms. [redacted] had an opportunity to not renew and move outat that time. Ms. [redacted] chose to renew for another six-monht year term which became effective1 0/01 /2016 and expires 04/30/2017. (see attached front page of the renewed lease contract) Had Ms.[redacted] felt her life was in danger, it is unlikely she would have renewed.Ms. [redacted] did notify the office of a pit bull living at our community. Pit bulls are normally a restrictedanimal. However, this animal is a service animal and is therefore protected under the "Fair Housing Act."There were no reports of loud dogs or barking dogs report by Ms. [redacted] in her file.Review of the move-in inventory that Ms. [redacted] competed at move-in, (see attached), does not reflectthe apartment being dirty when she moved in.Review of the work orders listed for her apartment during her occupancy further reveals no work orders being turned in for an inoperable toilet. (see attached workorders). Upon move out, pictures were taken of Ms. [redacted] 1 s apartment. (see attached) There was one large bag of trash found left in her apartment that she was charged for the removal of.Ms. [redacted] stated she had not received a copy of her lease. Attached is an AcknowledgmentAddendum signed by Ms. [redacted] stating she had received a copy of her lease contract and alladdendums at move in. Pecan Ridge Apartments uses T AA Lease Contracts and forms. There is no buyoutclause on any of the Lease Contracts. Ms. [redacted] was charged initially for the lease term she wasresponsible for. When a new resident moved into the unit, a revised moved out statement was sent toreflect the rent due until the new resident moved in. (see attached statement).As a result of our investigation, the balance of $991.83 is correct and is still due by Ms[redacted]. Oncepayment of this balance is received by the collection agency, a $0 balance will be reflected on her credit report.Sincerely,MONTICELLO ASSET MANAGEMENT, INC.[redacted]Regional Property Supervisor[redacted]
Ms. [redacted] applied for an apartment with Pecan Ridge Apartments on 12-28-2009. At that time she left a $40 application fee and a $99 deposit. (Please see attached Contemplated Lease Contract Information sheet with Ms. [redacted]s signature validating the receipt of this amount). Ms. [redacted]...
moved into the apartment on 01-05-2010. (Please see attached Apartment Lease Contract, Paragraph 4, indicating the deposit amount). Ms. [redacted] signed this Legal Apartment Lease Contract also validating the amount of the deposit. A sophisticated software is used to record all transactions. The software company is industry specific and highly respected. The software is used along with several other checks and balances. The accounting procedures used are based on OCBOA, and is not sub-standard. We find no record of any other deposit amount being given to Pecan Ridge Apartments. The property would be happy to review any documentation Ms. [redacted] has that will provide any verifiable proof of paying any other deposit amount. Ms. [redacted] has moved out of her apartment home on 06-06-2016. There have been no reports of pest control issues in the apartment from the current residents. A look in Ms. [redacted]s file did not reflect any written request for any ADA accommodations. A search of work orders entered for apartment 2107 indicates that a service request was submitted on 06/20 for a stopped up toilet. This work order #[redacted]-1 was completed the same day. (Please see attached Service request #[redacted]-*). There is no record of any work order being turned into the office in writing from Ms. [redacted] as required by the Apartment Lease Contract, paragraph 26. The other comments made In the "Customer's Statement of the Problem" reflects opinions but not factual problems that can be validated or resolved without further information. At this time, Pecan Ridge Apartments feels it has done everything it can do with the information provided to come to an amiable solution. Should additional information be provide, we would be happy to investigate. Please feel free to call me should you have any questions.
Complaint: [redacted]
I am rejecting this response because: if there is no complaints in my file why would I have emails from [redacted] about how she took care of the dog issues. Also I contacted the corporate office 4 times and received zero responses from them. I guess there probably wasn't a murder at the property either although it was front page news. And I reported the homeless man digging in the trash in person. I was MADE to sign a lease but was NEVER given a copy. I'm pretty sure they never give you a copy as soon as you sign it so they should still actually have a copy of the lease I should of received. I sent numerous emails about the loud partying and the drugs but not one time did I get a response from the corporate office and the reason I went to corporate is because [redacted] didn't care what she moved in. Why would I complain now? I lived there 2 years with no problems at all was always early on my rent was very quiet up until [redacted] took over and that is when all the problems started. I did report to them when I was robbed because I had complained about having to walk 3 buildings away from my apartment because of all the vehicles parked there that didn't live there. I complained about parking garage multiple times and nothing was done once again. I'll pay what they claim I owe. Taking out trash was a lie because nothing was left there.
But to say that I never complained is a bold faced lie. I even had my living room flooded from a water heater busting along with my furniture being ruined because after calling for 2 days because I didn't have hot water it busted and flooded my living room and kitchen. They document how many times you complain or how many service calls so they can use that to not renew your lease. Like I said why would I complain now when in 2 years I never had a problem and always paid early or on time not once was I ever late.
Regards,
[redacted]
Ms. [redacted] moved into apartment 1407 on 11-11-2014. The incident where Ms. [redacted] statesshe was robbed at gunpoint did not occur at this community. Also, there were no reported records of drugdeals with dirty needles and homeless people digging through the trash cans found. The incident...
whichinvolved a shooting at Pecan Ridge on 7-24-2016 was domestic in nature and not a random act of crime.Ms. [redacted] Is lease expired on 9/30/2016. Ms. [redacted] had an opportunity to not renew and move outat that time. Ms. [redacted] chose to renew for another six-monht year term which became effective1 0/01 /2016 and expires 04/30/2017. (see attached front page of the renewed lease contract) Had Ms.[redacted] felt her life was in danger, it is unlikely she would have renewed.Ms. [redacted] did notify the office of a pit bull living at our community. Pit bulls are normally a restrictedanimal. However, this animal is a service animal and is therefore protected under the "Fair Housing Act."There were no reports of loud dogs or barking dogs report by Ms. [redacted] in her file.Review of the move-in inventory that Ms. [redacted] competed at move-in, (see attached), does not reflectthe apartment being dirty when she moved in.Review of the work orders listed for her apartment during her occupancy further reveals no work orders being turned in for an inoperable toilet. (see attached workorders). Upon move out, pictures were taken of Ms. [redacted] 1 s apartment. (see attached) There was one large bag of trash found left in her apartment that she was charged for the removal of.Ms. [redacted] stated she had not received a copy of her lease. Attached is an AcknowledgmentAddendum signed by Ms. [redacted] stating she had received a copy of her lease contract and alladdendums at move in. Pecan Ridge Apartments uses T AA Lease Contracts and forms. There is no buyoutclause on any of the Lease Contracts. Ms. [redacted] was charged initially for the lease term she wasresponsible for. When a new resident moved into the unit, a revised moved out statement was sent toreflect the rent due until the new resident moved in. (see attached statement).As a result of our investigation, the balance of $991.83 is correct and is still due by Ms[redacted]. Oncepayment of this balance is received by the collection agency, a $0 balance will be reflected on her credit report.Sincerely,MONTICELLO ASSET MANAGEMENT, INC.[redacted]Regional Property Supervisor[redacted]
Ms. [redacted] applied for an apartment with Pecan Ridge Apartments on 12-28-2009. At that time she left a $40 application fee and a $99 deposit. (Please see attached Contemplated Lease Contract Information sheet with Ms. [redacted]s signature validating the receipt of this amount). Ms. [redacted]...
moved into the apartment on 01-05-2010. (Please see attached Apartment Lease Contract, Paragraph 4, indicating the deposit amount). Ms. [redacted] signed this Legal Apartment Lease Contract also validating the amount of the deposit. A sophisticated software is used to record all transactions. The software company is industry specific and highly respected. The software is used along with several other checks and balances. The accounting procedures used are based on OCBOA, and is not sub-standard. We find no record of any other deposit amount being given to Pecan Ridge Apartments. The property would be happy to review any documentation Ms. [redacted] has that will provide any verifiable proof of paying any other deposit amount. Ms. [redacted] has moved out of her apartment home on 06-06-2016. There have been no reports of pest control issues in the apartment from the current residents. A look in Ms. [redacted]s file did not reflect any written request for any ADA accommodations. A search of work orders entered for apartment 2107 indicates that a service request was submitted on 06/20 for a stopped up toilet. This work order #[redacted]-1 was completed the same day. (Please see attached Service request #[redacted]-*). There is no record of any work order being turned into the office in writing from Ms. [redacted] as required by the Apartment Lease Contract, paragraph 26. The other comments made In the "Customer's Statement of the Problem" reflects opinions but not factual problems that can be validated or resolved without further information. At this time, Pecan Ridge Apartments feels it has done everything it can do with the information provided to come to an amiable solution. Should additional information be provide, we would be happy to investigate. Please feel free to call me should you have any questions.
The resident was contacted and a satisfactory resolution was reached.