Pedaller Bike Shop

In Mrs*** she states that her father dropped of the her Sons bike and gave her the receipt and was told that the bike would be done in a weekHe did drop off a Green *** kids mountain bike our record show that he so on Aug27th at that time he also paid a deposit that should and would
have covered the needed repairs ($65.51)During the tuour tech person adjusted the crank Spindle or bottom bracket at no chargeOn Sept11th some days (we were closed to two of them for the holiday) Mrs*** got the first of the auto callsWe use a program that calls the consumer as Soon as the work order is marked finishedIn closed I have included a call log and the message that it deliversAlso we have it set up that if you are using caller ID it show the name of the shopNow if she know that we had her sons bike why would one think that it was some kind of scamAfter days the auto call message changes letting them know how many days the work has been done and asks them to pick up the repair before any Storage fees (also included on the paper AS you may know many business use such a System, I know personally we get them from the drug store letting us know that are prescription is readyFrom Sept11th to Nov19th the system called her times, also on 10/personally called and left a message on her phoneOn Nov 15th at 4:pm called again personally called this time I got to speak to Mrs***, and four days later she picked up the bikeSome days after it was finishedI also called her mind you never once did she call the shop to find what was the reason for all the callsAlso if she never heard any messages the shows that all calls were answered she Could have hung up on the call but all called went picked upWe are not nor do we want to be a Storage locker we give all repairs a day grace period most bike shops give days and a few as Short as hours before tacking on Storage feesIf we would have changed two dollars a day (day X$2) plus the original bill it would have been $less the depositWe lowered the fee to a simple day or $plus taxI am Sorry to hear about her financial difficulties but she simply ignored all attempts to avoid any fees including a simple return photo call letting us know that she was unable or willing to simply come and pick the bike.Brett H***Pedaller Bike Shop

Review: My son who just turned 13 took his first real "bike ride" up the road from us at the peddler bike shop. He purchased a $20 bike lock. He came back home and we started to try to figure out how to work it but only the combination couldn't be reset. We tried to twist as it stated to do but the bike lock broke in our hands. Feeling bad his uncle who was over drove him back up to the store and bought him another one and didn't even ask for a refund but only a demo on how to reset the lock. Which he did and it worked, he even said to bring the other broken one back and he'd refund my son the money. So since we were told to come back and do this and since I had a receipt I thought the logical thing to do would be to go down and return it, right? Wrong!! Way wrong. I walk into the store which isn't easy these days at 8.5 months pregnant, and ask if this lock can still be returned, I figured it must be a different sales man since he looks at me weirdly and says " Do you even have the original package??!!"" I say no but can I .. "We'll look at this why would you bring this in??!!" He's yelling at this point and in my state of hormones I actually tear up a little and ask one more time if I could explain why I was there and what actually happend.. He looks at me like I'm nuts while I explain and then I just say fine never mind, I proceed to walk out and he's like laughing at saying to someone I bet she doesn't even have a receipt! Which I do, thank you very much. So then I leave and I will NEVER GIVE THIS STORE MY BUSSINESS again.Desired Settlement: $20 for cost of broken bike lock

Business

Response:

8/14/13

To: [redacted]

How long have you had the lock? Are you looking to return or warranty the lock. If you are looking to return you must have all the original packaging dong with some form of receipt (register or credit card). If you are looking to try and warranty the lock I would be happy to have the sales rep take a look at it for you. You could also send it back to Onguard and ask for replacement. The stores return policy is and has been posted just behind and to right of the register. When we looked the lock the female part of the lock as been crush closed this along with one of the four cylinders ( with the numbers on them) is no longer attached to the lock. This tells us that the problems with this lock appear to more an issue of abuse and not defect. But again if you would like to have the sale rep or the manufacturer take a look at it we would be happy to help you do so.