Pedder Nissan, LLC

This customer has no claim to any kind of adjustmentOur ads are always in legal complianceModel number is stated for factory complianceThe vehicle's last six numbers of the exact vehicle Vin number and the exact Vehicle stock number offered in the ad This customer's vehicle was not offered for sale at any advertised priceThis customer's vehicle's Vin or stock number was never stated in this ad referred to We consider the mater closed

Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Hi Mr [redacted] My name is [redacted] I'm sorry to here about your most recent experience here at Pedder NissanMr [redacted] based on the misunderstanding, If you dispute the inquires on your profile Pedder Nissan Will not challenge the disputeIf you have any questions you would like to discuss with me feel free to reach outMy number is XXX-XXX-XXXX ext Sincerely, [redacted] General Manager

In our ad, we clearly listed the vehicle for sale to include the Vin # and Stock number
The matter is closed

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi Mr.***
My name is *** *** General Manager at Pedder NissanI would like to help you resolve this issueCan you call me at XXX-XXX-XXXX ext #so I can get some details and help find a solution for you Thanks

Initial Business Response /* (1000, 5, 2015/04/08) */
This letter is in response to a claim that was submitted to your organization by *** ***
Mr*** had his rear brakes done on 2/3/He paid $for the repairOn or around 4/2/*** called me at the dealership and
stated that his brakes were making a loud noise*** is located in Oregon now after moving from Hemet CaI asked him if he had taken it to an authorized repair facility and he stated he had notI asked him what he would like me to do for him since he was so far away from our store ? He went on and ranted for awhile but never told me what he wantedI told him in order for me to know how I could help him, he would need to give me the results of an inspectionOur policy is to not refund money based on a customer's own opinion rather than an inspection by us or a repair facilityWith that, we prefer to fix the issue instead of refunding*** then hung up on me because he was not getting the answer he wantedI made other attempts to call him back, all of which he did not answer, so I left messages
Thank you,
*** ***
Service Manager
Pedder Nissan
Initial Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did took my car to there authorized dealer (pedder nissan )and that was the out come a bad shabby job I took my car to a authorized dealer in Oregon to see what the problem was and it seams that pedder nissan and all there employees play games I feel that on purpose they did not grind the rotors/disks and thats why my car was making noise ,im not in it to get paid im in it cause I thought there were a honest business apparently not im glad I wont have to deal with them any more but I will post to social media that there business is very simple and basic and some folks call that crooked and I will always attach mr velasco name to the post so folks know that he sits in that chair cause of a pay check not cause he cares just like I told *** Pedder he always greets quests with a stink face and thats very unprofessional and country very typical of him thanks Revdex.com
Final Consumer Response /* (4200, 15, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no more to say to this company im leaving the rest to bureau of automotive repair it seems that the will be able to correct this with the automotive rules and regulation laws I have had contact with them Re: my complaint toward Pedder Nissan and the way they conduct servicethank you
Final Business Response /* (4000, 17, 2015/04/15) */
I completely understand Mr***I hope we can resolve your issue soon
Best
*** ***
General Manager
Pedder Nissan

Initial Business Response /* (1000, 5, 2015/04/17) */
It is unfortunate that you did not have the ability to perform in order to complete the transaction. California law requires us to make an advertised vehicle available for purchase. We do not and can not hold vehicles that are advertised....


Best
[redacted]
General Manager
Pedder Nissan
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand what you are saying, but the salesman that we dealt with on that Monday looked my wife and I in the face and said the car will be here. I hold him and his manager to uphold his word. He is a salesman, I or my wife are not. I took his word, and his word is the word of your company. He is a liar, your company and dealership did not uphold what he told us. He is a representative of your dealership. Than after we looked at every car that was available your other salesman said he could work a deal at $350.00 a month on another car and we went on and agreed to pay more than what the original deal for the truck would have been. After many hours of our time was taken he came back and stated that his boss said no on the $350.00 and it would be $750.00/month. This is a classic case of bait and switch and extorting someone who is in a tight spot. I is my opinion that the whole time during our visit to your dealership that this was the plan all along. I have asked many others who have had the same experiences with your dealership. Your response is unacceptable. Your dealership has wasted my time, wasted my wife's time and put my family in a position that may just cause my wife to no longer have her job.
Final Consumer Response /* (4200, 11, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I understand that you can not and will not hold a vehicle. The point I am trying to make here is that a salesman that is a representative of your company told us that the car in question would be here for us to buy when we came back. You simply telling me the same thing over and over will not make this go away. I do not agree with the practices of your company and have looked in to many other cases of the same complaint as mine. I do not and will not accept a meeting in person since your company seems to be full of liars.
Final Business Response /* (4000, 13, 2015/04/21) */
I'm sorry we couldn't sell you a vehicle. We wish you all the best in your search.

I am rejecting this response because: the advertisement is attached and clearly shows the price $ 9,995.00 and model number, and does Not identify a stock number, nor did any sales person verbally state at any time that the price shown was applicable to a car with a certain stock number.

This customer has no claim to any kind of adjustment. Our ads are always in legal compliance. Model number is stated for factory compliance. The vehicle's last six numbers of the exact vehicle Vin number and the exact Vehicle stock number offered in the ad.
This customer's vehicle was not offered...

for sale at any advertised price. This customer's vehicle's Vin or stock number was never stated in this ad referred to.
We consider the mater closed.

Initial Business Response /* (1000, 5, 2015/10/16) */
Hi Mr. [redacted]
My name is [redacted] I'm sorry to here about your most recent experience here at Pedder Nissan. Mr. [redacted] based on the misunderstanding, If you dispute the inquires on your profile Pedder Nissan Will not challenge the...

dispute. If you have any questions you would like to discuss with me feel free to reach out. My number is XXX-XXX-XXXX ext.2001
Sincerely,
[redacted]
General Manager

Initial Business Response /* (1000, 5, 2016/01/08) */
Contact Name and Title: [redacted] General Mana
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@peddernissan.com
Hello [redacted],
My name is [redacted] the general manager of Pedder Nissan. I would like to speak with...

you directly. I will be on travel till Monday the 11th. When I return I would like an opportunity to resolve your issue. My number is XXX-XXX-XXXX [redacted] email [redacted]@peddernissan.com.
Sincerely,
[redacted]
General Manager