CITY
AUTOMATIC TRANSMISSION
*** *** ***
*** *** ***
*** *** ***
April 11,
RE: ***
To Whom It May Concern,
As stated in
our earlier response we did not immediately tow *** ***’s car because
the weather forecasters were calling for plus inches of snowShe had gotten
stuck in the previous snow storm and her car no longer movedWe told her we
wanted to wait until after the next snow so it wouldn’t be so difficult to move
her car aroundThe damage that is on *** ***’s vehicle was there when
her car was off loaded by the towing companyI spoke with *** during the
course of the time her vehicle was at the shop and did obtain telephone
authorization and she did come to the shop to sign the repair order as wellAs
a matter of fact she came in to get something out of her car but it was up on
the lift and we couldn’t lower it because the transmission was out of it and
the supports were under the engine. At that
time she knew we were waiting for the warranty company to supply the parts for
her car, something we have no control over.*** came to pick up her car the
day after the repairs were completedI went over her repair order with her,
and as previously stated the info was on the repair order which
was filled out by me and the other office person *** When *** returned, we went back over it
all and she said “I know about that damage; it is from when someone kicked my
car” She then proceeded to show
something to me underneath the bumper that I could not see unless I knelt on
the ground and looked under her car. I believe she did that damage when she got
stuck in the snow, there was a piece of the plastic bumper missingIt looks like she must have hit something while moving her
car forward and backwards. When you look at the vehicle dead on you cannot
see it unless you kneel on the ground and look under the bumper which leads me
to believe that she knew the damage was already there and it was preexisting
We suggested she call her
insurance company because we believe the damage was already there when it came
to our shopAt no time did we refuse to help her or deny her any information
CITY
AUTOMATIC TRANSMISSION
*** *** ***
*** *** ***
*** *** ***
March
27,
To Whom It May Concern:
City Automatic Transmission
is an independently owned and operated business started in For the past
thirteen years in a row the *** *** has recognized us as the “Best
Transmission Shop”This is due to our prompt and cost effective work ethics
Finally, an important indicator of any business’ character is its standing with
the Revdex.comWe have earned an A+ Rating and are proud to have been in such good standing for many
years
*** *** called to
have her *** Altima towed in on Monday, February 17, after a
pretty significant amount of snow had fallenEvidently she got stuck in the
snow and the car no longer moved*** told me that she had an extended
warranty and I let her know that I would work with themOnce her car got here
we logged it in and part of that process is checking around the car for
preexisting damage and noting it on her repair orderWe noted the driver side
rear quarter in the rear was damaged, the roof had dents in it and the
windshield was cracked all the way across
I spoke with *** and
told her we could see a hole in the transmission case indicating an internal
gear had let go which is consistent with spinning the wheels in forward and
reverse when you are stuck in the snowI also asked her to come down and sign
the repair order or for her CDL# to authorize tear downWhen she came down I
let her know that when working with an extended warranty company the repair
turnaround time is longer than if she paid for the repair out of pocket because
they have certain guidelines they want followed. Depending on the repairs sometimes they send
an adjuster out to inspect the vehicle and that I have no control over the time
tableIn ***'s case the warranty company decided to supply a used
transmission which was shipped in from one of their own vendorsConsequently I
could not install it until it got here, feeling bad for her I waived her
deductible so she could use it towards a rent a car because only days was
being reimbursed by the insurance company.
*** came to pick up
her car the day after the repairs were completedI went over her repair order
with her, and as previously stated the info was on the repair order. *** came back in shortly after and said
there was damage on her carThe damage she pointed out to me was part of the
driver side rear quarterI looked at the repair order and part of the
information on it was entered by *** so I told her I needed to talk to him
about it, he was due into work in about an hour*** took her keys and left
her car but called later in the afternoon and spoke with *** confirmed
that the damage was there as stated on the repair order when her car was towed
in
When she came back the next
day with her uncle we spoke again, I reiterated the damage was on the vehicle
when it came to our shopHer uncle asked to see her tow bill and I gave him a
copy*** asked to see our “protocol and procedures book” and to see our
cameras, and I told her we are a small personalized business employing people
and we communicate with each other constantly throughout the course of the
day. We also do not have cameras;
however we do have several signs posted throughout our office area stating that
we are not responsible for theft or damage which have posted there for years
During our conversation
*** asked what she should do and we suggested she call her insurance
company because we believe the damage was already there when it came to our
shopAt no time did we refuse to help her or deny her any information
When I was asked about my
insurance information I did tell her to have her insurer contact me and I would
give them whatever info they needed however I do not believe the damage was
done here it was on the car when it was off loaded here
Enclosed is a copy of
*** ***’s repair order and tow bill
Complaint: [redacted]
I am rejecting this response because:
First, yes I did have preexisting damages to my vehicle which was the "crack across window shield and roof dented". However, the damage stated on my repair order sheet" driver side rear quarter dented" was clearly later added on by someone . You can see on the sheet that someone tried to squeeze in that damage on the repair order sheet in between the lines and it was also written in a completely different hand writing. Which indicates that someone damaged my car and later tried to cover it up by simply adding it onto my repair order sheet as if it was preexisting damage.
Secondly, there is also significant damage to my bumper , where a huge piece of my bumper is completely missing and cracked. (I have pictures of this damage which I took before I removed my car off their lot with a witness) No where on my repair order sheet does it state that I had any preexisting damages to my bumper what so ever.
Third, as City Automatic Transmission previously staeted ealier , I called them and spoke with a guy named [redacted] and I explianed to him that my car was no longer moving. I gave him my information and he directed me to leave my keys and warranty inside the car. He then made the arrangements for my car to be picked up from my home. About 4 days later I gave them over the phone authorization to continue to work on my car and take apart my transmission. So please explain to me, how do they expect me to take notice of several signs posted throughout their office area stating that "they are not responsible for theft or damage" if I had not been nor visited the facility until 2 weeks of them already having and working on my car.
Thank you
Sincerely,
[redacted]
CITY
AUTOMATIC TRANSMISSION
*** *** ***
*** *** ***
*** *** ***
April 11,
RE: ***
To Whom It May Concern,
As stated in
our earlier response we did not immediately tow *** ***’s car because
the weather forecasters were calling for plus inches of snowShe had gotten
stuck in the previous snow storm and her car no longer movedWe told her we
wanted to wait until after the next snow so it wouldn’t be so difficult to move
her car aroundThe damage that is on *** ***’s vehicle was there when
her car was off loaded by the towing companyI spoke with *** during the
course of the time her vehicle was at the shop and did obtain telephone
authorization and she did come to the shop to sign the repair order as wellAs
a matter of fact she came in to get something out of her car but it was up on
the lift and we couldn’t lower it because the transmission was out of it and
the supports were under the engine. At that
time she knew we were waiting for the warranty company to supply the parts for
her car, something we have no control over.*** came to pick up her car the
day after the repairs were completedI went over her repair order with her,
and as previously stated the info was on the repair order which
was filled out by me and the other office person *** When *** returned, we went back over it
all and she said “I know about that damage; it is from when someone kicked my
car” She then proceeded to show
something to me underneath the bumper that I could not see unless I knelt on
the ground and looked under her car. I believe she did that damage when she got
stuck in the snow, there was a piece of the plastic bumper missingIt looks like she must have hit something while moving her
car forward and backwards. When you look at the vehicle dead on you cannot
see it unless you kneel on the ground and look under the bumper which leads me
to believe that she knew the damage was already there and it was preexisting
We suggested she call her
insurance company because we believe the damage was already there when it came
to our shopAt no time did we refuse to help her or deny her any information
CITY
AUTOMATIC TRANSMISSION
*** *** ***
*** *** ***
*** *** ***
March
27,
To Whom It May Concern:
City Automatic Transmission
is an independently owned and operated business started in For the past
thirteen years in a row the *** *** has recognized us as the “Best
Transmission Shop”This is due to our prompt and cost effective work ethics
Finally, an important indicator of any business’ character is its standing with
the Revdex.comWe have earned an A+ Rating and are proud to have been in such good standing for many
years
*** *** called to
have her *** Altima towed in on Monday, February 17, after a
pretty significant amount of snow had fallenEvidently she got stuck in the
snow and the car no longer moved*** told me that she had an extended
warranty and I let her know that I would work with themOnce her car got here
we logged it in and part of that process is checking around the car for
preexisting damage and noting it on her repair orderWe noted the driver side
rear quarter in the rear was damaged, the roof had dents in it and the
windshield was cracked all the way across
I spoke with *** and
told her we could see a hole in the transmission case indicating an internal
gear had let go which is consistent with spinning the wheels in forward and
reverse when you are stuck in the snowI also asked her to come down and sign
the repair order or for her CDL# to authorize tear downWhen she came down I
let her know that when working with an extended warranty company the repair
turnaround time is longer than if she paid for the repair out of pocket because
they have certain guidelines they want followed. Depending on the repairs sometimes they send
an adjuster out to inspect the vehicle and that I have no control over the time
tableIn ***'s case the warranty company decided to supply a used
transmission which was shipped in from one of their own vendorsConsequently I
could not install it until it got here, feeling bad for her I waived her
deductible so she could use it towards a rent a car because only days was
being reimbursed by the insurance company.
*** came to pick up
her car the day after the repairs were completedI went over her repair order
with her, and as previously stated the info was on the repair order. *** came back in shortly after and said
there was damage on her carThe damage she pointed out to me was part of the
driver side rear quarterI looked at the repair order and part of the
information on it was entered by *** so I told her I needed to talk to him
about it, he was due into work in about an hour*** took her keys and left
her car but called later in the afternoon and spoke with *** confirmed
that the damage was there as stated on the repair order when her car was towed
in
When she came back the next
day with her uncle we spoke again, I reiterated the damage was on the vehicle
when it came to our shopHer uncle asked to see her tow bill and I gave him a
copy*** asked to see our “protocol and procedures book” and to see our
cameras, and I told her we are a small personalized business employing people
and we communicate with each other constantly throughout the course of the
day. We also do not have cameras;
however we do have several signs posted throughout our office area stating that
we are not responsible for theft or damage which have posted there for years
During our conversation
*** asked what she should do and we suggested she call her insurance
company because we believe the damage was already there when it came to our
shopAt no time did we refuse to help her or deny her any information
When I was asked about my
insurance information I did tell her to have her insurer contact me and I would
give them whatever info they needed however I do not believe the damage was
done here it was on the car when it was off loaded here
Enclosed is a copy of
*** ***’s repair order and tow bill
Complaint: [redacted]
I am rejecting this response because:
First, yes I did have preexisting damages to my vehicle which was the "crack across window shield and roof dented". However, the damage stated on my repair order sheet" driver side rear quarter dented" was clearly later added on by someone . You can see on the sheet that someone tried to squeeze in that damage on the repair order sheet in between the lines and it was also written in a completely different hand writing. Which indicates that someone damaged my car and later tried to cover it up by simply adding it onto my repair order sheet as if it was preexisting damage.
Secondly, there is also significant damage to my bumper , where a huge piece of my bumper is completely missing and cracked. (I have pictures of this damage which I took before I removed my car off their lot with a witness) No where on my repair order sheet does it state that I had any preexisting damages to my bumper what so ever.
Third, as City Automatic Transmission previously staeted ealier , I called them and spoke with a guy named [redacted] and I explianed to him that my car was no longer moving. I gave him my information and he directed me to leave my keys and warranty inside the car. He then made the arrangements for my car to be picked up from my home. About 4 days later I gave them over the phone authorization to continue to work on my car and take apart my transmission. So please explain to me, how do they expect me to take notice of several signs posted throughout their office area stating that "they are not responsible for theft or damage" if I had not been nor visited the facility until 2 weeks of them already having and working on my car.
Thank you
Sincerely,
[redacted]