Pedestals Floral Decorators

Pedestals has provided all of the information necessary to the client, all of our contracts are hand written forms. We showed the client the sample and they approved, we accepted the two gift certificates and lowered the amount of tables. At this point we do not feel that there was any misrepresentation to the client. We have multiple e-mail communications, met with the client in Manhattan and Garden City, showed them the flowers they would be receiving. They clearly were in contract with Pedestals and Pedestals was able to complete the event to their satisfactory based on them approving and viewing the pieces.  The emotional stress they are experiencing could have been avoided when we reached out to them and acknowledged that they were not happy with their representative and they could have worked directly with the owner. There is no monetary value on emotional distress caused by one self.  At this time there is not much more that we can explain. We provided every image, every email, the contract, everything was put on the table for them to see. We appreciate your help with this [redacted] and look forward to a resolution that will satisfy both parties.

I am responding on behalf of Pedestals Floral Decorators. On August **, 2014 we met with the client to discuss their upcoming wedding. At that time the client choose to reserve the date with Pedestals Florist. I have attached the signed contract dated, August **,2014 that includes all of there...

personal information, at the same time the client provided Pedestals with a discover credit card in the amount of $500.00 to reserve the date.  The only document we have on file signed is the contract and that is the only document that we get signed from our clients. I have also attached images of the sample centerpieces that were approved by the client, it shows the high and low variation that they choose and agreed upon. At no time was the client told that the flowers that she requested would not be available and alternative ones had to be agreed upon. On March **, 2015 her information was entered into our system and it described both her pieces:2 looks: 1st piece, very whimsical and airy, white dendrobs, white stock, white snap, white calla lilies, vendella roses and willow at the top, 2nd piece - 3 wine glass set with a plastic dish made of the same florals as high piece. Attached in the sample high and low piece images you will see exactly what was agreed upon. The client was also asked to bring the two gift certificates into the office to be reviewed by the owner, a picture of them was sent and on July [redacted] an email to the client was sent saying that the [redacted] would accept both certificates after reviewing the photo and finding out why they were even issued in the first place. (Generic gift cards, not gift certificates that were issued to this current client)I have also attached all correspondence emails between the client and the representative at pedestals. Once we were made aware that the client was not satisfied and did not want to proceed with the representative we contacted them to discuss the [redacted] and offer for them to work with the owner.  At that time they decided that they would like to cancel the contract with Pedestals.I notified them that the contract that was dated 8.**.14 paragraph #5 states:IN THE EVENT THAT THE CLIENT CANCELS OR OTHERWISE REPUDIATES OR BREACHES THIS AGREEMENT LESS THAT FOUR MONTHS PRIOR TO THE SCHEDULED EVENT, THE CLIENT WILL BE RESPONSIBLE TO PAY THE CORPORATION A  SUM EQUAL TO 50% OF THE GROSS AMOUNT OF THE AGREEMENT, INCLUSIVE OF THE DEPOSIT PAID.  ALL CANCELLATIONS REQUIRE A STATEMENT OF WRITING. After sending the client this email with the terms that were agreed upon they claimed that this was not their signature. To accuse a reputable company that has been in business for many years and has long standing relationships in its industry and with caterers, venues, hotels, etc is not ethical and very upsetting. Also attached on the contract you will see there is only one hand written mark. That note states that the client went down in tables and her price would be adjusted for 6700.00 to 6200.00 which is beneficial to the client and a savings of 500.00. No other markings or notes were made to this contract. We understand that a wedding taking place in 2 weeks is very stressful and emotional but we have offered to rectify any situations that they felt uncomfortable with and have them work solely with the [redacted] of the company to guarantee their satisfaction.  At this point we feel we have tried in the best effort of the client and the company to work together. We appreciate you looking at all of the attachments and any help you can offer in this [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Pedestals does not solve our dispute. We stand by the statements made in our original claim to the Revdex.com and the last response we made pertaining to this [redacted].We feel strongly that we have explained the situation to its fullest extent including emails which document point-for-point Pedestal's inability tocomplete the event to our satisfaction, Pedestals unwillingness to work with us on the application of the gift certificates (until after we advised of ourcancellation), and Pedestals continued misrepresentation of the situation with persistent false statements to the Revdex.com indicating that we were in contract with them when we have very clearly demonstrated otherwise. Furthermore, the emotional stress of this situation is indeed a direct result of Pedestals continued persistence in this [redacted], as they attempt to obtain additional funds from us, beyond the $500 already lost, for services that will not be rendered on our wedding day. If nothing else, this last response from Pedestals continues to demonstrate their lack of professionalism in this [redacted] as they tell a client that they have no responsibility in the emotional stress they are directly causing. It is childish, rude, and a clear demonstration of a poor, unprofessional client-vendor relationship.At this time, I have been advised by both medical and legal professionals that I should no longer engage in this [redacted], especially the week before my wedding. Furthermore, as of Friday, July [redacted] I will be unavailable as I complete the final plans leading up to my wedding event. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Revdex.com,

I am writing to you to request support in resolving an issue with a vendor I had previously enlisted for my wedding. The vendor is Pedestals Florist located in [redacted]. I "booked" them last August (2014) for my wedding this July (2015). During the initial meeting, I paid a deposit of $500 but did not receive (or sign) any contractual paperwork as we were told that, due to the nature of the floral business, many of the contract details would be dependent upon final headcount, number of tables, and so forth.

We were verbally quoted a total price based on an estimate of tables but that was it. The only paperwork we received following this meeting was a mailed copy of our credit card receipt and a post-it note indicating that the receipt was for our $500 deposit. I followed up via email to ask for an itemized breakdown of the costs we discussed, but only received an itemized list (i.e., number of bouquets and centerpieces based on our table estimate), but no cost information. This was alarming, but we knew other people (including two family members) who had used Pedestals so we went with it.

Last weekend, we had a "final meeting" with Pedestals, although there was little to no correspondence in between except for the one aforementioned email requested cost information. At this meeting, we were informed that Pedestals could not source the specific flowers we discussed previously but agreed upon an alternative. The meeting felt very rushed and, although we finally left with a printed list of the cost breakdown, we still had questions for our sales reps and still did not have any signed paperwork.

We followed up via email with a few questions. Two important to note: 1) We asked about the use of our table numbers in the centerpieces (we wanted them to stick out the top), which we were told would not work and, if we wanted to use them, we would have to do it ourselves on the day of the wedding. 2) We asked about applying two gift certificates we had received from the two family members who had used Pedestals previously ($200 in total) and were told that we could apply both of them to our order even though neither gift certificate had any disclaimer language indicating as much.

There were several other emails that were exchanged with the sales rep at Pedestals that were unprofessional and, frankly, quite rude in tone. One email in particular was very alarming where we were made to feel that we were getting a "deal" and being done a "favor" because the total cost of the flowers was now lower than the quoted cost on our "contract." As mentioned, we never had a contract with Pedestals and the only quoted price we received was a verbal one based on an estimate of tables given to them a year prior.

Following this correspondence, we decided to terminate our relationship with Pedestals and sent them an email indicating as much. A few emails went back and forth following this but, one important to note where our sales rep lied to my fiancé about the application of the gift certificates saying that he never told me we couldn't use them but rather had to check with management. I have in writing indicating otherwise. The bottom line is, we were treated unprofessionally and we were no longer confident that our event would be handled properly and this is the reason we terminated our relationship.

At this point, we (very quickly, and very stressfully two weeks out from our wedding) contracted another flower vendor and thought the situation with Pedestals was now finalized. However, earlier today, we received an email from the assistant to the [redacted] of Pedestals attempting to resolve the situation amicably with us. We wrote back and thanked them for the email but reinforced that we were not moving forward due to the way we were treated. The woman then followed up with another email with an image of a "signed contract" and told us that we owed 50% of the deposit based on the contract terms. This is the primary reason I am writing to the Revdex.com. I never signed any contract with Pedestals, nor do I have a copy of any such contract, and I can only assume the image they attached to the email is one with a forged signature in an attempt to gain funds from us after we terminated our relationship which, as you can imagine, is quite alarming.

Furthermore, the "signed contract" has areas of information that are crossed off and re-written so even if we had signed this paperwork, which we did not (the signature looks nothing like my real signature), these handwritten contract changes could have occurred at any time pre- or post-signature.

Aside from the obvious legal and financial concerns in this situation, this has also caused quite a bit of emotional distress in the weeks leading up to my wedding. We feel misled, mistreated, and would very much appreciate your help in resolving this [redacted] as soon as possible. As a resolution, we do not want any further contact from this organization in an attempt to gain funds that we do not contractually owe to them and we would like a refund of our initial $500 deposit. Thank you in advance for your time in reading this request and for your help in finding a resolution.Desired Settlement: As mentioned above, as a resolution to this [redacted], we do not want any further contact from this organization in an attempt to gain funds that we do not contractually owe to them and we would like a refund of our initial $500 deposit. Thank you in advance for your time in reading this request and for your help in finding a resolution.

Business

Response:

I am responding on behalf of Pedestals Floral Decorators. On August **, 2014 we met with the client to discuss their upcoming wedding. At that time the client choose to reserve the date with Pedestals Florist. I have attached the signed contract dated, August **,2014 that includes all of there personal information, at the same time the client provided Pedestals with a discover credit card in the amount of $500.00 to reserve the date. The only document we have on file signed is the contract and that is the only document that we get signed from our clients. I have also attached images of the sample centerpieces that were approved by the client, it shows the high and low variation that they choose and agreed upon. At no time was the client told that the flowers that she requested would not be available and alternative ones had to be agreed upon. On March **, 2015 her information was entered into our system and it described both her pieces:2 looks: 1st piece, very whimsical and airy, white dendrobs, white stock, white snap, white calla lilies, vendella roses and willow at the top, 2nd piece - 3 wine glass set with a plastic dish made of the same florals as high piece. Attached in the sample high and low piece images you will see exactly what was agreed upon. The client was also asked to bring the two gift certificates into the office to be reviewed by the owner, a picture of them was sent and on July [redacted] an email to the client was sent saying that the [redacted] would accept both certificates after reviewing the photo and finding out why they were even issued in the first place. (Generic gift cards, not gift certificates that were issued to this current client)I have also attached all correspondence emails between the client and the representative at pedestals. Once we were made aware that the client was not satisfied and did not want to proceed with the representative we contacted them to discuss the [redacted] and offer for them to work with the owner. At that time they decided that they would like to cancel the contract with Pedestals.I notified them that the contract that was dated 8.**.14 paragraph #5 states:IN THE EVENT THAT THE CLIENT CANCELS OR OTHERWISE REPUDIATES OR BREACHES THIS AGREEMENT LESS THAT FOUR MONTHS PRIOR TO THE SCHEDULED EVENT, THE CLIENT WILL BE RESPONSIBLE TO PAY THE CORPORATION A SUM EQUAL TO 50% OF THE GROSS AMOUNT OF THE AGREEMENT, INCLUSIVE OF THE DEPOSIT PAID. ALL CANCELLATIONS REQUIRE A STATEMENT OF WRITING. After sending the client this email with the terms that were agreed upon they claimed that this was not their signature. To accuse a reputable company that has been in business for many years and has long standing relationships in its industry and with caterers, venues, hotels, etc is not ethical and very upsetting. Also attached on the contract you will see there is only one hand written mark. That note states that the client went down in tables and her price would be adjusted for 6700.00 to 6200.00 which is beneficial to the client and a savings of 500.00. No other markings or notes were made to this contract. We understand that a wedding taking place in 2 weeks is very stressful and emotional but we have offered to rectify any situations that they felt uncomfortable with and have them work solely with the [redacted] of the company to guarantee their satisfaction. At this point we feel we have tried in the best effort of the client and the company to work together. We appreciate you looking at all of the attachments and any help you can offer in this [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response made by Pedestals in reference to my complaint does not resolve the issue. We stand by the information we included in our original claim and would like to reinforce that, beyond the obvious legal and financial concerns in this situation, the severe emotional distress this situation continues to cause me, my fiancé and my family is truly irreconcilable. I am also thankful that Pedestals attached our email correspondence to their response as it provides additional details and context to this situation that further proves the claims in my original complaint.As you can see from my email to Pedestals on Saturday, August [redacted], 2014 at 9:11 P.M. following our initial meeting, I requested a copy of the breakdown of costs - further demonstrating that I did not receive any paperwork with this information during the meeting that took place on August [redacted], 2014. And, as you can see, Pedestals responded to me only with an itemized list but no cost details as requested.As I stated in my original claim to the Revdex.com, the only "paperwork" my fiancé and I received following the initial meeting on August [redacted], 2014 was a mailed copy of the Discover credit card receipt for the $500 deposit and a purple post-it note that read "This is for your deposit. -[redacted]"As you can also see from the image of "contract," all of the information is handwritten including our personal information at the top and, most importantly, the cost information which was then crossed out and re-written. The $6700 listed on this paperwork was only verbally quoted to us and was based on an estimate of tables for our event, which is why I sent the email referenced above asking for the pricing information to be sent to us. We never would have signed paperwork agreeing to $6700 which was verbally quoted and based on the aforementioned estimate. All of the handwritten information on the contract again, most importantly including the cost information, could have been written on the document at any time pre- or post-signature and, I will re-state that neither my fiancé nor I recall signing any documents except the credit card receipt for $500 deposit.In response to a few specific points in Pedestals response:Pedestals Statement: "At no time was the client told that the flowers that she requested would not be available and alternative ones had to be agreed upon."Client Response: At our initial meeting on August [redacted], 2014 we discussed the use of Peonies for the bouquets and arrangements. During the final meeting, we were told that Peonies were out of season (which was always a possibility), and we agreed upon an alternative to Peonies.Pedestals Statement: "On March **, 2015 her information was entered into our system and it described both her pieces: 2looks: 1st piece, very whimsical and airy, white dendrobs, white stock, white snap, white calla lilies, vendella roses and willow at the top, 2nd piece - 3 wine glass set with a plastic dish made of the same florals as high piece. Attached in the sample high and low piece images you will see exactly what was agreed upon."Client Response: As you can see from the email correspondence attached by Pedestals, there was no communications betweenPedestals and us on March [redacted], 2015.Pedestals Statement: "The client was also asked to bring the two gift certificates into the office to be reviewed by the owner, a picture of them was sent and on July [redacted] an email to the client was sent saying that the [redacted] would accept both certificates after reviewing the photo and finding out why they were even issued in the first place. (Generic gift cards, not gift certificates that were issued to this current client)."Client Response: As you can see from the email correspondence attached by Pedestals, this summary of the gift certificate situation is inaccurate. Per the email from Pedestals on Sunday, July *, 2015 at 11:31 AM, we were informed that we could only use one gift certificate:"hey [redacted], we can only use one of those gift certificates, and I need to have it presented and have it for yourfolder. [redacted]"We then reinforced to Pedestals that neither gift certificate indicated that we could only apply one verses both, to which we received the following response on Monday, July *, 2015 at 10:11 AM:"Hi [redacted], great seeing you guys as well. Unfortunately I can only value one of those gift certificates that's the policy. You were at a much higher price with no church so we brought the price down got rid of some things added some things and yourstill at 500 less then I initially locked you in at contract on. I can't play with this anymore as its out of my hands, I'm sorry. As far as the table numbers you can stick it in the small low piece but they will be lost and never seen in the talls even if you had no willow, there just too small for the talls. [redacted]"You can also see the language here as described in my original claim, where Pedestals made us feel as though we were getting a "deal" because the amount originally quoted to us (based on an estimate of tables) was now lower (because we had less tables).We followed up again on this issue and received the following response on Mon, July *, 2015 at 11:04 AM:"[redacted], your contract is based on 6700. I advised you that if you went down tables the price would be adjustedaccordingly. So if you went up tables the price would also change. However you went down tables, I adjusted the price accordingly, you then added church which was never accounted for. So everything evened itself out and you were still 500 less. I am not the [redacted] I do not make up the rules. I don't know how you received two of the same certificates, they also were never presented to me. I'm going to honor one of them. As far as the table numbers go that's fine chateau or your wedding planner can place them wherever you want - I really don't handle that end of it. I'm trying my best to work with you here some things are just out of my court. [redacted]"From this response, you can see the continued pressure from Pedestals to make us feel like we were getting a "deal" and additionally you can see that we were never asked to bring the two gift certificates into the office to be reviewed by the owner. It was not until July [redacted], 2015 following our email informing Pedestals that we did not want to proceed with them for our event that my fiancé received the following response from Pedestals:"Hey [redacted], this email comes a little distressing to me as I thought we were all in good terms when you left the showroom on Sunday. As previously asked to provide the gift certificates to me as I wasn't aware of them (which you did via email) I questioned two of them as I didn't know if I was allowed to combine them-all I asked [redacted] was where she received them so I could speak to the [redacted] regarding them; speaking with him further he will honor both certificates. Can you please get back to me asap Thanks. [redacted]"The statement from Pedestals in this email: "all I asked [redacted] was where she received them so I could speak to the [redacted] regarding them; speaking with him further he will honor both certificates." is completely false as demonstrated by the email correspondence included above. Pedestals never asked me where I received the gift certificates from in order to speak to the [redacted] about them. Instead, I was made to believe in three separate emails shown here that I could not use both of the gift certificates for my event.Pedestals Statement: "Once we were made aware that the client was not satisfied and did not want to proceed with the representative we contacted them to discuss the [redacted] and offer for them to work with the owner. At that time they decided that they would like to cancel the contract with Pedestals.Client Response: As you can see from the email on July *, 2015, at 3:25 PM, we did not cancel after we were contacted by a different representative to discuss. Rather, we informed our Pedestals rep directly ([redacted]) in writing that we wanted to cancel based on the lack of professionalism and overall handling of our event.We later received the "signed contract" document in question from this other Pedestals representative indicating that we owed them a sum equal to 50% of the gross amount of the agreement inclusive of the paid deposit and that we also needed to send our note of cancellation in writing in the mail. Both terms would have been fair and understandable if we had ever received acontract from Pedestals which, as stated above, we did not even after an attempt to follow up and receive something in writing after the August [redacted], 2014 meeting.Furthermore, we take particular exception to the following statement by Pedestals in their response:"To accuse a reputable company that has been in business for many years and has long standing relationships in its industry and with caterers, venues, hotels, etc is not ethical and very upsetting."To which we respond by saying, to accuse a client of the reverse is far less ethical and far more upsetting. After the initial issues and lack of professionalism by Pedestals, this situation is now being compounded by the continued demand of funds and continued false representation of events as detailed in this response. I would hazard a guess that the emotional distress this situation is causing me, my fiance and my family would be valued far greater than the sum of money that Pedestals is unlawfully seeking for services that are not being rendered. We have already lost $500 financially in deposit, we have lost countless hours in preparing claims and statements in this [redacted], and we have experienced an invaluable amount of emotional distress due to Pedestals persistence in this [redacted], especially during the critical lead-up time to my wedding. Continued persistence will unfortunately leave us no choice but to escalate this situation further to compensate for the emotional distress caused and happiness lost given the substantial quantitative and qualitative investment surrounding a wedding event.

Sincerely,

Business

Response:

Pedestals has provided all of the information necessary to the client, all of our contracts are hand written forms. We showed the client the sample and they approved, we accepted the two gift certificates and lowered the amount of tables. At this point we do not feel that there was any misrepresentation to the client. We have multiple e-mail communications, met with the client in Manhattan and Garden City, showed them the flowers they would be receiving. They clearly were in contract with Pedestals and Pedestals was able to complete the event to their satisfactory based on them approving and viewing the pieces. The emotional stress they are experiencing could have been avoided when we reached out to them and acknowledged that they were not happy with their representative and they could have worked directly with the owner. There is no monetary value on emotional distress caused by one self. At this time there is not much more that we can explain. We provided every image, every email, the contract, everything was put on the table for them to see. We appreciate your help with this [redacted] and look forward to a resolution that will satisfy both parties.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Pedestals does not solve our dispute. We stand by the statements made in our original claim to the Revdex.com and the last response we made pertaining to this [redacted].We feel strongly that we have explained the situation to its fullest extent including emails which document point-for-point Pedestal's inability tocomplete the event to our satisfaction, Pedestals unwillingness to work with us on the application of the gift certificates (until after we advised of ourcancellation), and Pedestals continued misrepresentation of the situation with persistent false statements to the Revdex.com indicating that we were in contract with them when we have very clearly demonstrated otherwise. Furthermore, the emotional stress of this situation is indeed a direct result of Pedestals continued persistence in this [redacted], as they attempt to obtain additional funds from us, beyond the $500 already lost, for services that will not be rendered on our wedding day. If nothing else, this last response from Pedestals continues to demonstrate their lack of professionalism in this [redacted] as they tell a client that they have no responsibility in the emotional stress they are directly causing. It is childish, rude, and a clear demonstration of a poor, unprofessional client-vendor relationship.At this time, I have been advised by both medical and legal professionals that I should no longer engage in this [redacted], especially the week before my wedding. Furthermore, as of Friday, July [redacted] I will be unavailable as I complete the final plans leading up to my wedding event.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We put our faith in Pedestals to take care of one of the most important aspects in creating the ambiance of my daughters wedding. We worked with [redacted] to design our vision of a winter wedding.

We had several meetings with her to discuss the winter white color and variety of flowers to be assembled in a large round snowball shape with white birch at top of each centerpiece to add height, crystals draped around each bell shaped vase and six round votive candles and flower petals on each table. We approved a sample centerpiece and a photo was put in our file with details regarding the number and variety of flowers to be included in each centerpiece with a special note from [redacted] "minimal green". The cost was $165.00 each. Unfortunately, the centerpieces looked nothing like the sample we approved. The number and variety of flowers in the approved sample were not used. The centerpieces were not assembled like a large round snowball shape but instead hung over each vase. Each centerpiece was different. They appeared to be assembled in a rush with no consideration to the wedding theme. The meetings and sample photo were a complete waste of time. The green was not clipped from the flowers. The birch at the top of each centerpieces had spikes of green from one of the flowers. The roses in each centerpiece had a pink tint instead of the winter white. There were only 3 votive candles on each table instead of 6.

The bridal bouquet was not assembled as we outlined in the contract. The variety and number of flowers were not used. The rhinestone were put in the wrong flowers. The few roses in the bouquet were wilted at the edges. The bouquet was falling apart in the photos of the bride and groom entering the reception.

The flowers on the cake top were not all white. The green was not clipped from the flowers. There were not petals at the base of the cake. Petals were falling on the cake layers when the photos were taken at the cake cutting.

The parents did not get matching orchids. The grooms calla lily was much smaller then the ushers. The flowers in the bridesmaids bouquets were singed at the edges.

When we were entering the cocktail room, pedestals was still putting up the ceiling treatment. The crystals were not high and low as discussed. The photographer was unable to take certain shots in the reception room before guests entered because pedestals was still setting up. This venue has one event a day so there should be no excuse for the late setup. The place card table in the lobby had no petals or round votive candles when the photographer took photos.

The centerpieces, bridal bouquet and cake top were not what should have been delivered according to our agreement. The winter concept was not even considered when the centerpieces were assembled. The setup was late causing problems. Pedestals prides itself with being floral designers but they were not able to assemble and deliver the product as designed in a timely fashion. They dropped the ball on one of the most important days of my daughters life. They should take responsibility and issue a refund for the products they were unable to deliver according to our contract.

Photos have been sent to Pedestals that reflect all of the above. Our contract was $ 3,200. cash paid in full two weeks before the day of the wedding.Desired Settlement: I would like a refund in the amount of $750.00.

Business

Response:

We performed this event on 12.**.13. The first contact/complaint that I received was on April **, 2014. The client contacted [redacted] that week and [redacted] offered the client a bouquet preservation. The client was not happy with [redacted]s offer, at that point it was escalated to myself. I had communicated with the brides mother several times via email explaining to her that the event took place four months ago. If she had contacted us and provided pictures at that point we could have properly submitted an insurance claim for any product that was damaged or not up to her liking. After such time passing it's pretty much impossible to prove that this client was not satisfied.

The client said that she was waiting for her professional photography pictures to show us. It's very hard to imagine in todays day that there were no cell phone pictures or [redacted] pictures of all the complaints she is making.

In the clients complaint she mentions that "The photographer was unable to take certain shots in the reception room before guests entered because pedestals was still setting up". We are given a set up time from each catering hall. That means they tell us what time to get there and what time to be completed by. The hall did not say that we went over, and when I spoke with the client she admitted that the room opened up on time and no guests were inconvenienced. She also states that "The place card table in the lobby had no petals or round votive candles when the photographer took the photos." Again, I discussed this with the client. She arrived on site to the hall 3 hours before her guests did to take photos. We would not light candles or put petals on a table that far in advance because it would not last until the event time. We also discussed that the candles and petals were on the tables before her guests got there, which was appropriate timing.

Because the client was so upset the [redacted] of Pedestals offered to re-make her daughters wedding bouquet and have it preserved in a box for her to have as a keepsake. That is valued at $1000.00. He also offered her a $250.00 credit. The client would not accept either offer.

Product was delivered, it was set up on time and we did not hear a complaint for four months.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]To set the record straight, in emails and phone conversations, we communicated to Pedestals that unfortunately, we did have to contact them on the wedding day but when we called we were told the designer was not in and it was "impossible" to have her call us. As for cell phone photos being taken and sent on the wedding day, we did not have the luxury of having a wedding planner and were busy taking professional photos with the photographer we hired for the wedding day and in the cocktail room with our guests when Pedestals was setting up. If Pedestals set up during the time frame we discussed with the designer, we would have been available to take our own photos and text them immediately. We were at the venue for a short time at noon on the day of the wedding, we were told they were waiting for pedestals at that time. Pedestals had to put up a ceiling treatment which the designer communicated to us would take two hours.

The bridal party did not arrive at the venue until after four. The parents arrived later. The guest arrived shortly before six. It is true the guest were able to enter the reception room on time at seven thirty but the bride and groom and the professional photographer were inconvenienced. As stated, certain shots were not able to be taken in the reception room.

The timeliness of the photos being sent to Pedestals should have no barring on the fact that we put our faith in Pedestals to take care of one of the most important aspects of the wedding and they dropped the ball.

As far as insurance, no product was "damaged".

In there response Pedestals did not address any of the following:

1. the number and variety of flowers in the approved sample were not used in the centerpieces or bridal bouquet

2. the winter concept was ignored

3. the shape of the centerpieces was wrong

4. the roses had a pink tint for a winter white wedding

5. the green was not clipped from the flowers

6. the rhinestones were put in the wrong flowers in the brides bouquet

7. the wrong flowers were used in the brides bouquet

8. the brides bouquet was falling apart in the professional photos when the bride and groom were entering the reception

9. green was not clipped from the flowers on the cake top and petals were falling on the cake layers in the professional photos when the bride and groom cut the cake

The professional photos sent to Pedestals prove all of the above and the reason we are dissatisfied and extremely disappointed in Pedestals. We feel we are victims of a "bait and switch". The centerpieces do not look anything like the sample piece Pedestals designed and assembled for our approval and attached to our file.

In telephone conversations with Pedestals, they agreed the centerpieces and bridal bouquet were completely wrong and offered a $250. refund. We did not accept this offer because we feel it falls short since this was a once in a lifetime event and they were unable to deliver the product they designed.

We communicated several times we did not want a bouquet not from the wedding preserved and framed as a keepsake. Instead we asked for a refund in the amount of the value of the keepsake which Pedestals said was $1,000. They ignored our emails leaving us no choice but to seek help from the Revdex.com.

Pedestals should take responsibility and issue a refund for the products they were unable to assemble and deliver as designed in a timely manner for this special event.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] And [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] And [redacted]

Business

Response:

This matter was handled directly with client

Thank you,