Pediatric Opthalmology Associates, Inc.

We recently received a letter from the Revdex.com wlth complaint ID # ***.Our practice has taken this complaint very seriouslyThe Optical Shop in question has been arecent known issue within our oficeWe had, just prior to receiving this, made slgnificantchanges in that areaI
believe the problem described was two foldWe have corrected theinternal issue of this problem so it does not occur to other patients within our practice in thefuture.I also have spoken wlth Mrs ***I have scheduled and appointment time for this familyto be seen in our optical shop with one of our experienced opticians and will get their issueswith the glasses correctedMrs*** was very pleased with this solution and I willcontinue to follow up with her.I appreciate both your company and this mom bringing these issues to our attentionI did notsea any internal notes In our system of the parent calling our ofice directly to let us know thissituation was happening to themWhen speaking wlth mom she states that she didn't everspeak with anyone in management.I feel confident that this problem has been resolvedPlease contact me directly with anyadditional problems or questions regarding this case,Sincerely,Phynesia E*** ***