Pediatric Practices of Northeastern PA, LLP

Response to complaint: 1) aConsumer states she spoke to Monique and Linda bShe never spoke to Linda-spoke to Monique and Brenda 2) aConsumer used profanity at which time our staff disconnected the call bOur policy is to disconnect a phone call at anytime profanity is used by the caller3) aPT requesting records-wanted them same day bour policy is to send records within 7-days of written authorization4) PT felt we should not be allowed to charge for records bWe charge for staff time, office supplies based on the # of pages as allowed by law to do so Linda P [redacted] , Practice Admin

Response to complaint:1) aConsumer states she spoke to Monique and Linda bShe never spoke to Linda-spoke to Monique and Brenda2) aConsumer used profanity at which time our staff disconnected the call bOur policy is to disconnect a phone call at anytime profanity is
used by the caller.3) aPT requesting records-wanted them same day bour policy is to send records within 7-days of written authorization.4) PT felt we should not be allowed to charge for records bWe charge for staff time, office supplies based on the # of pages as allowed by law to do so. Linda P***, Practice Admin

Response to complaint:
1) a. Consumer states she spoke to Monique and Linda
    b. She never spoke to Linda-spoke to Monique and Brenda
2) a. Consumer used profanity at which time our staff disconnected the...

call    b. Our policy is to disconnect a phone call at anytime profanity is used by the caller.
3) a. PT requesting records-wanted them same day
     b. our policy is to send records within 7-10 days of written authorization.
4) PT felt we should not be allowed to charge for records
     b. We charge for staff time, office supplies based on the # of pages as allowed by law to do so.
 
Linda P[redacted], Practice Admin.