Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Dear ***I have not received any communication from Revdex.com so did not know of ** ***'s reply until nowApart from a confirmation email when I submitted the complaint I havent heard anything from you.It is not the case that I saw the same kitchen in England and this was the reason I cancelled the orderI cancelled the order because Pedini would not pack the kitchen in the way my freight company needed it to be packedI offered pedini dollars as a goodwill gestureI then received a very angry email from ** *** to say that dollars wasnt nearly enoughI offered him more but he would only refund 80% of the total amount and then only if I signed a legal disclaimer. Nowhere on the pedini website or in his emails to me or on the invoice was his refund policyIn new york I understand it is the state law to provide a full refund if a returns policy is not made available.I didnt get a lawyer involved but as my aunt lives in new york and is local to ** *** she offered to speak to him on my behalf.I have been without my money for six months and despite trying to resolve this politely and fairly with the owner he will not reply to emails. What isnt his fault but is an issue for me is that I am a single parent with four young childrenI cannot afford to lose this money yet I wont let him bully me in to losing 20% of the purchase price, the taking down of the units which did not happen and the packing which didnt happen.If pedini can show me where I could have known their refund policy I will accept an 80% refundI am so disappointed that you thought I hadnt repliedI chased my complaint up today because I had not heard anythingPlease dont close this case until we can find a resolution.Kind regards ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
My name is [redacted] and I am a co-owner of Pedini of New York, LLC. Being that I dealt with [redacted], I would like to address this complaint. ...
Every few years, we sell off the display kitchens from our showroom “as is” at a 50% final discount in order to make room for newer models. We have currently sold all of the models we had on display as of the end of 2015 and are in mid-renovation in preparation for a new line of kitchens in our showroom. [redacted] purchased one of these discounted display kitchens which she intended to ship to her home in London. She agreed to accept the kitchen at our showroom, and that shipment to England would be her responsibility and expense. Thereafter, we were contacted by [redacted]'s shipping company. They wanted to know if the kitchen was available and ready for pickup. We informed the shipping company that since [redacted] had not paid for the kitchen at that point, that it had not yet been prepared for shipment and was not available for pickup until payment was made in full. That was the one and only time we had any contact with [redacted]'s shipping company. We later received full payment for the kitchen from [redacted] and began disassembling the display kitchen. At her request and in order to accommodate her, we ordered materials for the packing and crating of the kitchen in preparation for shipment. The kitchen was paid for in full at the agreed final discount price and we began to make it ready for pick-up by her shipping agent. [redacted] then discovered that her shipment of the kitchen overseas would incur taxes in England and she decided that she no longer wanted to go ahead with the purchase. This wasn't after one week as she claims, but rather after more then 3 weeks and after the kitchen had been disassembled and the packing materials where delivered. Although this was a final sale at discount, when [redacted] informed me that she would like to cancel the purchase, I offered her an 80% refund in order to accommodate her and be in position to resell or otherwise dispose of the kitchen. [redacted] did not agree to this, and expressed to me that her cousin, who lives in New York City, is a lawyer who would take legal action against me. At this point, since [redacted] wished to involve lawyers, I involved mine. My lawyer proposed this same settlement in a written agreement and release for the 80% refund to [redacted]. My attorney’s letter gave her 30 days to accept the offer by signing the presented settlement documents or she could either take delivery of the kitchen or it would be stored at her expense. [redacted] refused to sign the agreement and informed me that she will be filing complaints against Pedini of New York. Everything I have written to you here is backed up with emails back and forth including details and time lines that are very clear. In one of her emails, [redacted] stated that she has found this kitchen in England after she had purchased it from Pedini NY, and that is a reason that she would like to cancel this transaction. At this point, as mentioned in my lawyer's letter, [redacted]'s kitchen was completely disassembled, packaged, and put into storage for her. As a final attempt to resolve this matter, I am still willing to provide [redacted] with the offered 80% refund of $17,308 provided she provides my attorney with the release documents and wiring instructions for the funds by no later than April *, 2016. After that the inconvenience and expense of storage will make this offer no longer acceptable to us. I am available to answer questions at any time. My contact information is below. Sincerely [redacted]
My name is [redacted] and I am a co-owner of Pedini of New York, LLC. Being that I dealt with [redacted], I would like to address this complaint. Every few years, we sell off the...
display kitchens from our showroom “as is” at a 50% final discount in order to make room for newer models. We have currently sold all of the models we had on display as of the end of 2015 and are in mid-renovation in preparation for a new line of kitchens in our showroom. [redacted] purchased one of these discounted display kitchens which she intended to ship to her home in London. She agreed to accept the kitchen at our showroom, and that shipment to England would be her responsibility and expense. Thereafter, we were contacted by [redacted]'s shipping company. They wanted to know if the kitchen was available and ready for pickup. We informed the shipping company that since [redacted] had not paid for the kitchen at that point, that it had not yet been prepared for shipment and was not available for pickup until payment was made in full. That was the one and only time we had any contact with [redacted]'s shipping company. We later received full payment for the kitchen from [redacted] and began disassembling the display kitchen. At her request and in order to accommodate her, we ordered materials for the packing and crating of the kitchen in preparation for shipment. The kitchen was paid for in full at the agreed final discount price and we began to make it ready for pick-up by her shipping agent. [redacted] then discovered that her shipment of the kitchen overseas would incur taxes in England and she decided that she no longer wanted to go ahead with the purchase. This wasn't after one week as she claims, but rather after more then 3 weeks and after the kitchen had been disassembled and the packing materials where delivered. Although this was a final sale at discount, when [redacted] informed me that she would like to cancel the purchase, I offered her an 80% refund in order to accommodate her and be in position to resell or otherwise dispose of the kitchen. [redacted] did not agree to this, and expressed to me that her cousin, who lives in New York City, is a lawyer who would take legal action against me. At this point, since [redacted] wished to involve lawyers, I involved mine. My lawyer proposed this same settlement in a written agreement and release for the 80% refund to [redacted]. My attorney’s letter gave her 30 days to accept the offer by signing the presented settlement documents or she could either take delivery of the kitchen or it would be stored at her expense. [redacted] refused to sign the agreement and informed me that she will be filing complaints against Pedini of New York. Everything I have written to you here is backed up with emails back and forth including details and time lines that are very clear. In one of her emails, [redacted] stated that she has found this kitchen in England after she had purchased it from Pedini NY, and that is a reason that she would like to cancel this transaction. At this point, as mentioned in my lawyer's letter, [redacted]'s kitchen was completely disassembled, packaged, and put into storage for her. As a final attempt to resolve this matter, I am still willing to provide [redacted] with the offered 80% refund of $17,308 provided she provides my attorney with the release documents and wiring instructions for the funds by no later than April *, 2016. After that the inconvenience and expense of storage will make this offer no longer acceptable to us. I am available to answer questions at any time. My contact information is below. Sincerely [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[
Dear [redacted]
I have not received any communication from Revdex.com so did not know of [redacted]'s reply until now. Apart from a confirmation email when I submitted the complaint I havent heard anything from you.
It is not the case that I saw the same kitchen in England and this was the reason I cancelled the order
I cancelled the order because Pedini would not pack the kitchen in the way my freight company needed it to be packed. I offered pedini 900 dollars as a goodwill gesture. I then received a very angry email from [redacted] to say that 900 dollars wasnt nearly enough. I offered him more but he would only refund 80% of the total amount and then only if I signed a legal disclaimer.
Nowhere on the pedini website or in his emails to me or on the invoice was his refund policy. In new york I understand it is the state law to provide a full refund if a returns policy is not made available.
I didnt get a lawyer involved but as my aunt lives in new york and is local to [redacted] she offered to speak to him on my behalf.
I have been without my money for six months and despite trying to resolve this politely and fairly with the owner he will not reply to emails.
What isnt his fault but is an issue for me is that I am a single parent with four young children. I cannot afford to lose this money yet I wont let him bully me in to losing 20% of the purchase price, the taking down of the units which did not happen and the packing which didnt happen.
If pedini can show me where I could have known their refund policy I will accept an 80% refund
I am so disappointed that you thought I hadnt replied. I chased my complaint up today because I had not heard anything. Please dont close this case until we can find a resolution.
Kind regards
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
My name is [redacted] and I am a principal of Pedini NY, LLC against whom [redacted] has filed the above referenced complaint. [redacted] is adept at filing easy internet complaints and this is at least the fourth such online complaint she has filed following complaints to the Revdex.com, The Federal Trade Commission, the New York State Department of State, Division of Consumer Protection and the State of New York Office of the Attorny General. As here, we have responded to each of these complaints as [redacted]’s complaints do not present an accurate account of events. None of these complaints has resulted in any action against Pedini NY, LLC. Pedini NY, LLC is an independently owned and operated distributor of high end pre-fabricated kitchens manufactured by Pedini in Italy. We have an exclusive territory for sales made in New York City and environs. Every few years, the Pedini models are updated or discontinued by Pedini in Italy and we re-merchandise and remodel our showroom and sell the old display models at a 50% discount in a final “as is” sale. The display models being sold were the specific assembled units on display in our New York City showroom and they were clearly marked as offered in a final “as is” sale. The kitchen that [redacted] purchased was one of these display models. [redacted] apparently lives in London and made arrangements to purchase a specific display model she chose via telephone and email communication with our staff in New York City. There is a clear email correspondence chain of nearly 50 communications back and forth relating to this matter. [redacted] agreed to purchase and accept the display model in our showroom in New York City and she agreed that she would arrange for her own shipment to the UK. We agreed to disassemble the display kitchen and re-pack it in the same manner in which we receive them from the factory in Italy and included in her invoice the cost of our packaging and crating materials. This occurred in the period of October **, 2015 through November *, 2015 when [redacted] finally agreed to wire the full price in advance before we would begin the process of disassembly and packaging. Thereafter we provided her with information about the number of cartons and crates and their size and weight so she could complete her shipping arrangements. On November **, 2015, we were contacted by [redacted]’s shipping agent’s local New York affiliate who requested to come and pick up the kitchen. We informed the caller that [redacted] had still not paid for the unit and therefore it had not been disassembled or packed for shipment. We also notified [redacted] of this and we finally received payment in full on Friday, November **, 2015. The following week, we began disassembly of the kitchen and arranged forthe stone fabricator to come and disassemble and repackage the countertops and backsplash pieces. Nonetheless, we never heard from [redacted]’s shipping representatives again. We did hear from [redacted] however. On November [redacted] 2015 she emailed us that she was having issues with her paperwork for the shipment and that there would be a delay. On November **, 2015, she wrote us that she was still having difficulties and was considering just purchasing a Pedini kitchen in the UK. We had already turned down another offer for the same display kitchen due to [redacted]’s prior purchase and also needed to remove the kitchen to proceed with our remodeling. As an accommodation to her, on December *, 2015, Isabella on my staff located a New York shipping agent who quoted a $2,300 price for her to receive door to door shipment of the kitchen to England inclusive of all the “paperwork”. [redacted] wrote back that day requesting to cancel purchase completed almost a month earlier stating: “[redacted] Thank you. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Dear ***I have not received any communication from Revdex.com so did not know of ** ***'s reply until nowApart from a confirmation email when I submitted the complaint I havent heard anything from you.It is not the case that I saw the same kitchen in England and this was the reason I cancelled the orderI cancelled the order because Pedini would not pack the kitchen in the way my freight company needed it to be packedI offered pedini dollars as a goodwill gestureI then received a very angry email from ** *** to say that dollars wasnt nearly enoughI offered him more but he would only refund 80% of the total amount and then only if I signed a legal disclaimer. Nowhere on the pedini website or in his emails to me or on the invoice was his refund policyIn new york I understand it is the state law to provide a full refund if a returns policy is not made available.I didnt get a lawyer involved but as my aunt lives in new york and is local to ** *** she offered to speak to him on my behalf.I have been without my money for six months and despite trying to resolve this politely and fairly with the owner he will not reply to emails. What isnt his fault but is an issue for me is that I am a single parent with four young childrenI cannot afford to lose this money yet I wont let him bully me in to losing 20% of the purchase price, the taking down of the units which did not happen and the packing which didnt happen.If pedini can show me where I could have known their refund policy I will accept an 80% refundI am so disappointed that you thought I hadnt repliedI chased my complaint up today because I had not heard anythingPlease dont close this case until we can find a resolution.Kind regards ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
My name is [redacted] and I am a co-owner of Pedini of New York, LLC. Being that I dealt with [redacted], I would like to address this complaint. ...
Every few years, we sell off the display kitchens from our showroom “as is” at a 50% final discount in order to make room for newer models. We have currently sold all of the models we had on display as of the end of 2015 and are in mid-renovation in preparation for a new line of kitchens in our showroom. [redacted] purchased one of these discounted display kitchens which she intended to ship to her home in London. She agreed to accept the kitchen at our showroom, and that shipment to England would be her responsibility and expense. Thereafter, we were contacted by [redacted]'s shipping company. They wanted to know if the kitchen was available and ready for pickup. We informed the shipping company that since [redacted] had not paid for the kitchen at that point, that it had not yet been prepared for shipment and was not available for pickup until payment was made in full. That was the one and only time we had any contact with [redacted]'s shipping company. We later received full payment for the kitchen from [redacted] and began disassembling the display kitchen. At her request and in order to accommodate her, we ordered materials for the packing and crating of the kitchen in preparation for shipment. The kitchen was paid for in full at the agreed final discount price and we began to make it ready for pick-up by her shipping agent. [redacted] then discovered that her shipment of the kitchen overseas would incur taxes in England and she decided that she no longer wanted to go ahead with the purchase. This wasn't after one week as she claims, but rather after more then 3 weeks and after the kitchen had been disassembled and the packing materials where delivered. Although this was a final sale at discount, when [redacted] informed me that she would like to cancel the purchase, I offered her an 80% refund in order to accommodate her and be in position to resell or otherwise dispose of the kitchen. [redacted] did not agree to this, and expressed to me that her cousin, who lives in New York City, is a lawyer who would take legal action against me. At this point, since [redacted] wished to involve lawyers, I involved mine. My lawyer proposed this same settlement in a written agreement and release for the 80% refund to [redacted]. My attorney’s letter gave her 30 days to accept the offer by signing the presented settlement documents or she could either take delivery of the kitchen or it would be stored at her expense. [redacted] refused to sign the agreement and informed me that she will be filing complaints against Pedini of New York. Everything I have written to you here is backed up with emails back and forth including details and time lines that are very clear. In one of her emails, [redacted] stated that she has found this kitchen in England after she had purchased it from Pedini NY, and that is a reason that she would like to cancel this transaction. At this point, as mentioned in my lawyer's letter, [redacted]'s kitchen was completely disassembled, packaged, and put into storage for her. As a final attempt to resolve this matter, I am still willing to provide [redacted] with the offered 80% refund of $17,308 provided she provides my attorney with the release documents and wiring instructions for the funds by no later than April *, 2016. After that the inconvenience and expense of storage will make this offer no longer acceptable to us. I am available to answer questions at any time. My contact information is below. Sincerely [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
My name is [redacted] and I am a co-owner of Pedini of New York, LLC. Being that I dealt with [redacted], I would like to address this complaint. Every few years, we sell off the...
display kitchens from our showroom “as is” at a 50% final discount in order to make room for newer models. We have currently sold all of the models we had on display as of the end of 2015 and are in mid-renovation in preparation for a new line of kitchens in our showroom. [redacted] purchased one of these discounted display kitchens which she intended to ship to her home in London. She agreed to accept the kitchen at our showroom, and that shipment to England would be her responsibility and expense. Thereafter, we were contacted by [redacted]'s shipping company. They wanted to know if the kitchen was available and ready for pickup. We informed the shipping company that since [redacted] had not paid for the kitchen at that point, that it had not yet been prepared for shipment and was not available for pickup until payment was made in full. That was the one and only time we had any contact with [redacted]'s shipping company. We later received full payment for the kitchen from [redacted] and began disassembling the display kitchen. At her request and in order to accommodate her, we ordered materials for the packing and crating of the kitchen in preparation for shipment. The kitchen was paid for in full at the agreed final discount price and we began to make it ready for pick-up by her shipping agent. [redacted] then discovered that her shipment of the kitchen overseas would incur taxes in England and she decided that she no longer wanted to go ahead with the purchase. This wasn't after one week as she claims, but rather after more then 3 weeks and after the kitchen had been disassembled and the packing materials where delivered. Although this was a final sale at discount, when [redacted] informed me that she would like to cancel the purchase, I offered her an 80% refund in order to accommodate her and be in position to resell or otherwise dispose of the kitchen. [redacted] did not agree to this, and expressed to me that her cousin, who lives in New York City, is a lawyer who would take legal action against me. At this point, since [redacted] wished to involve lawyers, I involved mine. My lawyer proposed this same settlement in a written agreement and release for the 80% refund to [redacted]. My attorney’s letter gave her 30 days to accept the offer by signing the presented settlement documents or she could either take delivery of the kitchen or it would be stored at her expense. [redacted] refused to sign the agreement and informed me that she will be filing complaints against Pedini of New York. Everything I have written to you here is backed up with emails back and forth including details and time lines that are very clear. In one of her emails, [redacted] stated that she has found this kitchen in England after she had purchased it from Pedini NY, and that is a reason that she would like to cancel this transaction. At this point, as mentioned in my lawyer's letter, [redacted]'s kitchen was completely disassembled, packaged, and put into storage for her. As a final attempt to resolve this matter, I am still willing to provide [redacted] with the offered 80% refund of $17,308 provided she provides my attorney with the release documents and wiring instructions for the funds by no later than April *, 2016. After that the inconvenience and expense of storage will make this offer no longer acceptable to us. I am available to answer questions at any time. My contact information is below. Sincerely [redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[
Dear [redacted]
I have not received any communication from Revdex.com so did not know of [redacted]'s reply until now. Apart from a confirmation email when I submitted the complaint I havent heard anything from you.
It is not the case that I saw the same kitchen in England and this was the reason I cancelled the order
I cancelled the order because Pedini would not pack the kitchen in the way my freight company needed it to be packed. I offered pedini 900 dollars as a goodwill gesture. I then received a very angry email from [redacted] to say that 900 dollars wasnt nearly enough. I offered him more but he would only refund 80% of the total amount and then only if I signed a legal disclaimer.
Nowhere on the pedini website or in his emails to me or on the invoice was his refund policy. In new york I understand it is the state law to provide a full refund if a returns policy is not made available.
I didnt get a lawyer involved but as my aunt lives in new york and is local to [redacted] she offered to speak to him on my behalf.
I have been without my money for six months and despite trying to resolve this politely and fairly with the owner he will not reply to emails.
What isnt his fault but is an issue for me is that I am a single parent with four young children. I cannot afford to lose this money yet I wont let him bully me in to losing 20% of the purchase price, the taking down of the units which did not happen and the packing which didnt happen.
If pedini can show me where I could have known their refund policy I will accept an 80% refund
I am so disappointed that you thought I hadnt replied. I chased my complaint up today because I had not heard anything. Please dont close this case until we can find a resolution.
Kind regards
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
My name is [redacted] and I am a principal of Pedini NY, LLC against whom [redacted] has filed the above referenced complaint. [redacted] is adept at filing easy internet complaints and this is at least the fourth such online complaint she has filed following complaints to the Revdex.com, The Federal Trade Commission, the New York State Department of State, Division of Consumer Protection and the State of New York Office of the Attorny General. As here, we have responded to each of these complaints as [redacted]’s complaints do not present an accurate account of events. None of these complaints has resulted in any action against Pedini NY, LLC. Pedini NY, LLC is an independently owned and operated distributor of high end pre-fabricated kitchens manufactured by Pedini in Italy. We have an exclusive territory for sales made in New York City and environs. Every few years, the Pedini models are updated or discontinued by Pedini in Italy and we re-merchandise and remodel our showroom and sell the old display models at a 50% discount in a final “as is” sale. The display models being sold were the specific assembled units on display in our New York City showroom and they were clearly marked as offered in a final “as is” sale. The kitchen that [redacted] purchased was one of these display models. [redacted] apparently lives in London and made arrangements to purchase a specific display model she chose via telephone and email communication with our staff in New York City. There is a clear email correspondence chain of nearly 50 communications back and forth relating to this matter. [redacted] agreed to purchase and accept the display model in our showroom in New York City and she agreed that she would arrange for her own shipment to the UK. We agreed to disassemble the display kitchen and re-pack it in the same manner in which we receive them from the factory in Italy and included in her invoice the cost of our packaging and crating materials. This occurred in the period of October **, 2015 through November *, 2015 when [redacted] finally agreed to wire the full price in advance before we would begin the process of disassembly and packaging. Thereafter we provided her with information about the number of cartons and crates and their size and weight so she could complete her shipping arrangements. On November **, 2015, we were contacted by [redacted]’s shipping agent’s local New York affiliate who requested to come and pick up the kitchen. We informed the caller that [redacted] had still not paid for the unit and therefore it had not been disassembled or packed for shipment. We also notified [redacted] of this and we finally received payment in full on Friday, November **, 2015. The following week, we began disassembly of the kitchen and arranged forthe stone fabricator to come and disassemble and repackage the countertops and backsplash pieces. Nonetheless, we never heard from [redacted]’s shipping representatives again. We did hear from [redacted] however. On November [redacted] 2015 she emailed us that she was having issues with her paperwork for the shipment and that there would be a delay. On November **, 2015, she wrote us that she was still having difficulties and was considering just purchasing a Pedini kitchen in the UK. We had already turned down another offer for the same display kitchen due to [redacted]’s prior purchase and also needed to remove the kitchen to proceed with our remodeling. As an accommodation to her, on December *, 2015, Isabella on my staff located a New York shipping agent who quoted a $2,300 price for her to receive door to door shipment of the kitchen to England inclusive of all the “paperwork”. [redacted] wrote back that day requesting to cancel purchase completed almost a month earlier stating: “[redacted] Thank you. [redacted].