Pedrino Home Remodeling

Initial Business Response / [redacted] (1000, 12, 2016/01/08) */ This situation is tricky because it involves the illegal use of her credit card by someone who worked for usAt this time, I believe that all money has been refunded to her card Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My Credit card has emailed me that this business has not responded to themThe case has not been resolved, the company has not payed back our money to us or our credit cardThe following is an email my bank wrote to me: We contacted the merchant days ago about your dispute We have no news yet, but the merchant has a total of days to get back to us We'll let you know as soon as we hear from the merchant You do not need to take any action at this timeWe just wanted to assure you that your dispute is still in processThank you for your patience Final Business Response / [redacted] (4000, 32, 2016/05/16) */ All monies have been returned to herWe assumed that this case had already been closed Final Consumer Response / [redacted] (4200, 34, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My money was returned to me by my credit card company after months of work on my end, providing them text messages and paperwork that I had accumulated throughout these months to prove that you took my money and didn't do workI was fortunate to have payed with credit card and not cash, because I don't know how I would have recovered my moneyI have new estimates on the the new project, and it's going to cost me $20,to complete the project nowI'd like Pedrino HOmes to pay for the difference of my project, because months of waiting because of their inability to do the work caused project price to go upI would like to be reimbursed for the time and aggravation they caused me to recover my moneyI've spent hours filling out forms, and dealing with different agencies to bring justice to this matterI'd like to get reimbursed for that, and the price difference of what my project is now going to cost

Initial Business Response / [redacted] (1000, 5, 2015/07/11) */ This has definitely been a complicated situationI am extremely sorry for the experience that this customer has encountered with us! We build our business on referrals and happy customers and is upsetting when things like this happenDue to our current situation with our shutter affiliate, I do not believe we will be able to fulfill the agreement to provide the shuttersWe are happy to give him the $so he may receive his shutters as promisedAgain we are truly sorry Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/27) */
The refund is owed and has partially been returnedI will keep my word to the customer and make sure he receives the remaining amountThis refund is a result of going into business with a shutter manufacturer that went very badI am in the
process of cleaning up the aftermath as quickly as I can
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by the business is accurateI have received a refund for a portion of the full amount owed
I will be happy to close this complaint as soon as the full amount of my deposit has been refunded
Final Business Response /* (4000, 19, 2015/12/16) */
A money order for $will be sent next weekThis will bring account to even
Final Consumer Response /* (2000, 32, 2016/01/11) */
Pedrino Home Remodeling has refunded 100% of my deposit and I would like to close my complaint
Thank you

Initial Business Response /* (1000, 12, 2016/01/08) */
This customer was sold something on our paperwork that we do not do and the salesperson was supposed to take care of itThis salesperson is no longer with usWe will arrange with another vendor to have the blinds taken care of
Initial
Consumer Rebuttal /* (3000, 18, 2016/02/19) */
Dear ***,
I am writing you a letter to inform you that this case has not been resolve yetThe company informed us that someone will contact us to measure our sliding door, but it has been more than a month now and still haven't heard from anybodyWe followed up by calling Pedrino home remodeling but they are just telling us that they will follow up on our caseToday, I called and nobody answeredIf you could please help me again to reopen the case or let me know what to do or if I need to file another oneI did not respond to the Revdex.com case right away because I gave them a chance to fix the problemBut again I was wrong to trust themThis issue has been going on for about months now and it is very frustratingI do hope you understand my situationI really need your help please!
Thank you so much!
Sincerely,
*** ***
Final Business Response /* (4000, 33, 2016/05/19) */
We no longer offer shutters so that is not a possibilityWe can have the vertical blinds delivered within the next weeksPlease let us know
Final Consumer Response /* (4200, 35, 2016/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will wait until the blinds are installedI don't trust you or your words anymoreI heard that we will get the blinds soon a lot of times but until now there's nothingIt has been way too longThis will not be over until the blinds are installed OR give us our money back

Initial Business Response /* (1000, 5, 2015/12/14) */
We are not crooks! We had an agreement that his roof would be completed by December 28thWe ordered material for his homeHe is now demanding his money backWe just want to complete the roof as agreedWe are sorry that we have fallen
behind on installs but that does not make us shady! That just makes us busy
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The reason why I wanted my funds back is because this issue has been going on since 11/3rd/It would of been nice if they would of told me that it would of taken longer than 3-weeks after signing the contractWe are on 12/and still waiting on a start and end time, along with a copy of the certificate for Workers Comp of he company who is going to do my roofAfter texting with their salesman the due date for my roof to be completed is set for the 28th of Dec
Contracts should be followed and not deviated fromWhen a time is given its expected that the job will be done per the contract

Initial Business Response /* (1000, 5, 2015/10/13) */
We are taking care of her and have already arranged an install date
Initial Consumer Rebuttal /* (2000, 12, 2016/02/04) */
This was resolvedPedrinos installed my 5th windowThank you

Initial Business Response /* (1000, 10, 2016/01/08) */
He purchased a door from us. There was a delay on the customers end as to what they wanted and the order was placed on hold for a few months. Upon their ok, we placed the order but experienced some issues with the manufacturer and then the...

installation. Eventually they said they wanted their money back. Since we already had the door in our possession, we offered them a discount to allow us to still install it, but they said no. At this point they are just requesting a refund. The money will be mailed to them within 30 days.

Initial Business Response /* (1000, 12, 2016/01/08) */
This situation is tricky because it involves the illegal use of her credit card by someone who worked for us. At this time, I believe that all money has been refunded to her card.
Initial Consumer Rebuttal /* (3000, 14, 2016/01/14) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
My Credit card has emailed me that this business has not responded to them. The case has not been resolved, the company has not payed back our money to us or our credit card. The following is an email my bank wrote to me:
We contacted the merchant 24 days ago about your dispute.
We have no news yet, but the merchant has a total of 45 days to get back to us.
We'll let you know as soon as we hear from the merchant.
You do not need to take any action at this time. We just wanted to assure you that your dispute is still in process. Thank you for your patience.
Final Business Response /* (4000, 32, 2016/05/16) */
All monies have been returned to her. We assumed that this case had already been closed.
Final Consumer Response /* (4200, 34, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My money was returned to me by my credit card company after months of work on my end, providing them text messages and paperwork that I had accumulated throughout these months to prove that you took my money and didn't do work. I was fortunate to have payed with credit card and not cash, because I don't know how I would have recovered my money. I have new estimates on the the new project, and it's going to cost me $20,000. to complete the project now. I'd like Pedrino HOmes to pay for the difference of my project, because months of waiting because of their inability to do the work caused project price to go up. I would like to be reimbursed for the time and aggravation they caused me to recover my money. I've spent hours filling out forms, and dealing with different agencies to bring justice to this matter. I'd like to get reimbursed for that, and the price difference of what my project is now going to cost.

Initial Business Response /* (1000, 5, 2015/07/11) */
This has definitely been a complicated situation. I am extremely sorry for the experience that this customer has encountered with us! We build our business on referrals and happy customers and is upsetting when things like this happen. Due to...

our current situation with our shutter affiliate, I do not believe we will be able to fulfill the agreement to provide the shutters. We are happy to give him the $500 so he may receive his shutters as promised. Again we are truly sorry.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)