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Peek Reviews (1)

Initial Business Response /* (1000, 5, 2015/05/13) */
To Whom It May Concern:
We sincerely regret the trouble *** experienced while booking through the Peek AppThis situation is not ordinaryWe are very serious when it comes to our customer's satisfaction and have a zero tolerance policy
in this respectWe pride ourselves on a great user experience
After studying the matter, we found out that this error was the result of a misunderstanding about the booking requestBelow we have included screenshots of our app that depict the step-by-step process for booking the Miami Seaquarium excursion to swim with dolphinsThe first and second screenshots depict the summary and description of the Dolphin OdysseyThe third and final screenshot depicts the three options given at purchase: Participant at $212.93/each, Adult Observer at $55.64/each, and Child Observer at $44.94/eachAs per the title for each option, the participant ticket allows the consumer to participate and swim with dolphins and the observer ticket only allows the consumer to observe the showThe customer must select a ticket type in order to purchase a booking, so the customer knowingly chose to de-select Participant ticket and select Adult Observer tickets
The activity operator took the initiative to cancel and refund the booking before it came to our attentionOnce we were notified of the customer's experience, our customer support offered the customer a $Peek credit; this is the least that we can do to compensate for the inconvenience causedWe do hope this resolution fulfills her expectations
We want to ensure that every activity booked through Peek is an amazing and memorable experienceand we want to make things right if it did not meet our customers' expectationsWe will continue to closely supervise this matter and make improvements as neededWe thank *** for providing her feedback, and we sincerely apologize for any inconvenience experienced
Best Regards,
The Peek Team
***@peek.com

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Address: 3rd Floor 639 Front Street, San Francisco, California, United States, 94111

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