Peek' n Peak Resort & Spa

I am responding to Complaint # [redacted] that was mailed to our companyFirst, I apologize for the delay in answer as I was out of town until today and am responding to the complaint immediately upon receiptSecond, I personally talked with [redacted] before I left townOur policy is a exchange on a mattress if a customer is not happySomehow, this was not communicated to Miss [redacted] by the original salespersonWe have already exchanged the mattress and it was reported that she is happy and satisfied with her new mattress.Thank you,Sherrie B***, VPMack Mattress Outlet

I am responding to Complaint #*** that was mailed to our companyFirst, I apologize for the delay in answer as I was out of town until today and am responding to the complaint immediately upon receiptSecond, I personally talked with *** *** before I left townOur policy is a
exchange on a mattress if a customer is not happySomehow, this was not communicated to Miss *** by the original salespersonWe have already exchanged the mattress and it was reported that she is happy and satisfied with her new mattress.Thank you,Sherrie B***, VPMack Mattress Outlet