Peel

Initial Business Response / [redacted] (1000, 10, 2015/12/03) */ This was already refunded as per the customer's request Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't expect an acceptable or reasonable response

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thanks for your messageWe had a temporary system issue as the customer mentioned where we couldn't receive email for a short timeThis issue has been resolved and they can email us again at ***@buypeel.com.We have also responded to the customer's Facebook message inquiry with a resolutionThis
conversation is attached explaining the issue that caused the delay to their orderPlease let me know if you have more questions

Despite an initial delay in getting back with me, Peel's customer service was very gracious in sending me a free replacement case to resolve the issue I was havingI was very appreciative that they took the time and care to reach out to me and make things rightI would definitely recommend their products to others

We have consistently been in touch with the customerA member of our support team has already offer to refund or reship the package to the customer but we have not received a responseExpedited shipping simply isn't an option we offer for international orders. The tracking shows that there
were attempted deliveriesThe customer would need to check with their local post for more informationIf requested, we'll be happy to refund the original order since it seems unlikely that another shipment will reach them at their location

I have had this screen protector for a little over two weeks the one where they have a side by side shot of it by a otter box! I have had it in a case the entire time and since I had it installed it has had these two matching bubbles on either side of the protector which was annoying but I was going to let go I noticed two days ago that it was cracked so at that point I was done I sent them a message and they are essentially accusing me of dropping it I want my money back If the thing can't last weeks with a case then it is useless and a waste of money

Terrible type of a companyThey send defective products, then will not allow for returns or refunds since the product has been 'used'i.eYou receive a phone protector, you put it on your phone, it does not work and it also prevents you from using your phone, you email the company the same day to request help, and when they finally respond they refuse a returnEven if it did work, they offer no registration or warranty on their products (unlike legitimate phone accessories/screen companies)Spend your $ elsewhereThe awful customer service combined with the terrible products makes this company a definite scam you should avoid

I ordered peel case for my phone; Google PixelI paid for the day shipping which was this was all on May I was told by the automatic reply system I would get shipping updates, but I never didI sent a message to the Facebook account the company instructed me toNever got a replyI also sent an email but their box is full...I'm not sure what the problem is but this concerns me seeing I can't get a response from anyone

Product was designed and advertised to protect my mobile phone, but instead caused cosmetic damage to it

I have ordered a phone case from this company about months ago nowThe first shipment was sent to *** *** *** instead of *** and ***After several tries to contact the business they sent one reply saying they sent another caseHowever the case was shipped almost half a month ago now and still has ended up in the same route that led the package to be sent to the wrong locationafter several attempts to contact the company, they have failed to reply backthey have also ignored any requests for a discount on the shipping or an outright refund because of the unreasonable amount of time that has passed

Summary: Received defective productContacted company same day as deliveryCustomer service will not allow a return or refund
I ordered a phone screen for an iphone xsThe day it arrived, I applied it to the phone and it was clear the product was defective Not only did it not work (multiple air bubbles/lips that would not disappear, etc.) it also prevented me from operating my phoneAfter several hours of trying to fix it, I contacted the company - on the delivery day - to request helpI told them about the defective product and said if it could be resolved in time, I would accept a replacement, otherwise I would need to start a returnThe automated email response mentioned that someone would respond but it may take more than two days due to high volume of black friday (at this point it was after black Friday, so their messaging was old)I realized how disorganized their company was, and decided I would not wait for a response and potential replacement...but would start th

Toward the end of November we ordered the super thin iPhone Plus case in silver, buy one get one free, from this businessWe received confirmation of shipment on November 29thWe paid $which included shippingThey have shipped the incorrect oneWe sent an email and they apologized and said the would resend it which they did however it was again the wrong productThey keep sending the case for the iPhone We are unable to reach anyone by phone to resolve this

Initial Business Response /* (1000, 10, 2015/12/03) */
This was already refunded as per the customer's request.
Initial Consumer Rebuttal /* (3000, 12, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't expect an acceptable or reasonable...

response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We originally offered the customer a replacement which was refused. This is our normal course of action when an item becomes damaged. The conversation itself was not reflective of the best support we can provide. We have refunded this customer's entire order as an apology for his experience.