Peeler Music

I am rejecting this response because: First and foremost, this vehicle was sold With it went the file with any and all service receipts to the vehicle The 'Oil Change Agreement' and financial contracts were removed from the file before selling The truck was sold to a gentleman in Texas and I'm not about to bother him with this I do this with every vehicle I own and sell - pass on all the maintenance records and receipts.Second, after the last Fred Martin oil change (that I paid for and was recently reimbursed), I started purchasing a premium oil at both Summit Racing and Napa in Copley Ohio called Schaefers I then brought my own oil and filters for each oil change The new owner received both the left over oil and the receipts for all purchases regarding this truck, no matter how small Oil changes were performed in several locations, some on the road, some at Quality Automotive in Richfield and at least one time in Medina.Fred Martin Superstore builds the 'free' oil changes into the price of the vehicles and they have a monetary value of $per oil change, that's part of why I paid over book value.Fred Martin Speedy Wash & Lube is $ The remaining oil changes would amount to $ Gasoline oil changes at the lowest level would be oil changes in a gas car.To settle this matter I will accept coupons (round up for bothering me for years) for oil changes that I will pass on or donate to someone that needs them There will be no additional fees, taxes, and the coupons or certificates must be able to be given away, sold, or otherwise used by someone other than myself I have no plans on patronizing your business again in the future.You all have lost a good customer, referrals and family members who all purchase cars oftenI'm sorry this couldn't have been dealt with when it needed to be dealt with.Regards, [redacted]

Mr [redacted] , Consultant Revdex.com of Akron WMarket Street Akron, Ohio June 1, RE: Complaint ID# [redacted] Dear Mr [redacted] : We are in receipt of Ms [redacted] Complaint Ms [redacted] son [redacted] purchased a Hyundai Accent SE on May 19, from salesmen [redacted] *** The vehicle was listed online as having keyless entry, but the remotes could not be located at the time of delivery Mr [redacted] did later mistakenly tell the [redacted] that the vehicle did not have keyless entry, as in the past Hyundai SE models did not have this feature We truly apologize for his mistake and have spoken to [redacted] about the importance of using the VIN to identify vehicle specific features We also apologize that the [redacted] were not promptly contacted by a manager once this mistake was discovered to properly address the situation and rectify it in a speedy manner Ms [redacted] has since spoke to manager [redacted] and myself regarding this matter We will be providing two keyless remotes and a check for the cost to program them both for an amount quoted by a Hyundai dealer Both will be mailed as soon as I have the remotes in hand We are sorry that an issue as minor as a missing keyless entry remote has reached this level We pride ourselves on promptly handling customer issues and this is not a situation we ever like to see occur We wish Ms [redacted] and her son [redacted] the very best and hope they will reconsider Fred Martin Superstore in the future, as this experience is not typical of the customer service we are accustomed to providing If there are any further questions, please contact me at [redacted] Sincerely, Brett S General Sales Manager Fred Martin Superstore

I am rejecting this response because: The abs light was never on that’s a lie only the track control light was on !

I am rejecting this response because: This argument does not make any senseI’m none of the messages texts, emails, voicemails, does anyone mention aftermarket partsYou can Aussie that the parts would be genuine parts if it’s coming from an authorized dealerI was told verbally they were Jeep parts and in all my communications with the dealership no one once says aftermarketIf I was under the impression that the seats were aftermarket seats and took a while to install why would I be upset when I first got up there to get the carI have a voicemail that said the car would be readyIt’s sad that this company tries to take advantage of service disabled veteransI am sure this dealership has a security system that has audioDo me a favor and listen to the tapes and show me one time someone told me this was aftermarketIf you find one time that someone verbally told me I’ll back off and apologize and you can keep the moneyBut I know I am 100% correct on this and I’m not going to allow someone that wasn’t there to tell me that I’m making this upBut please review the tapesSad that you treat service disabled vets this way and pervious customers

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ MrJim B [redacted] Service Manager Fred Martin Superstore Barber Road Barberton, Ohio MrDavid D***, Consultant Revdex.com of Akron WMarket Street Akron, Ohio January 18, RE: Case # [redacted] Revdex.com Complaint of MrEric M [redacted] Dear MrD***: We are in receipt of MrEric M***'s complaintOn July 14, Diana M [redacted] purchased a Ford Escape from our dealershipIncluded with her purchase was a complimentary Powertrain Limited WarrantyAdditional service contracts that offered more comprehensive protection were declined by her during the purchase process On July 21, 2015, the vehicle was brought to our Service Department with three concerns: Tire Pressure Monitoring System (TPMS) light was on, possible water leak, and ignition switch sticksThe customer declined diagnosis of the water and ignition issueOne tire on the vehicle was replaced at no charge to correct the TPMS issue as a goodwill repair On December 29, the vehicle was scheduled for diagnosis on a transmission concernThe vehicle was diagnosed with an "Internal Transmission Failure"Per the Powertrain Warranty, the transmission was to be replaced with a different transmission at our discretionA used transmission was selected as the replacement following usual and practices in our industryMrM [redacted] declined to let us use the transmission that we had selected as he felt it had too many miles on it, compared to the mileage on the vehicleWe offered him the ability to have us use a transmission with fewer miles on it if he would pay the difference in priceHe declined our offer and demanded that Fred Martin Superstore pay the cost for the lower mileage transmissionWe declined as this is not what our written warranty paperwork called for in the situation We apologize if MrM [redacted] felt he was spoken to in a manner that was anything but respectfulIt was no one's intention to make him feel threatenedMrRon S [redacted] , the Powertrain Warranty Administrator, simply wanted to convey that if MrM [redacted] didn't bring the vehicle into the Service Department by January 14, the transmission we had reserved for his repair would be have to be returned to the supplierAnother replacement transmission would have to be located, and his repair rescheduled until the part was in stock MrM [redacted] is welcome to reschedule his appointment for the transmission replacementAt the time of this response, we have do have a transmission with less miles on it that meets the terms of his contract as an appropriate replacementI encourage him to contact me directly as soon as possible so that I may reserve this part for his repairIf there are any further questions, please contact me at (330) 753- Sincerely, Jim B [redacted] Service Manager Fred Martin Superstore

Mr [redacted] , Consultant Revdex.com of Akron [redacted] September 5, RE: Complaint ID# [redacted] Dear Mr [redacted] : We are in receipt of Ms [redacted] ’s complaint The [redacted] 's purchased a Jeep Renegade on August 29, Dan Millat, our New Car Manager, went over the numbers with them and they were happy I personally spoke with them the previous Wednesday and Thursday and had a pleasant conversation No one ever kept the keys to their trade vehicle or told them they could not leave Upon later hearing they were questioning their purchase, I offered again to review the paperwork with them and they declined Ultimately, if they were unhappy with the numbers presented to them they did not have to purchase the vehicle It was their decision to move forward with the deal At this time we offer them no compensation, as we feel we carried out the process and explained the purchase price as thoroughly as possible Our offer to meet and review the paperwork still stands should they wish to discuss the documents again If there are any further questions, please contact me at [redacted] Sincerely, [redacted] General Sales Manager Fred Martin Superstore

Mr [redacted] , Consultant Revdex.com of Akron WMarket Street Akron, Ohio August 9, RE: Complaint ID# [redacted] Dear Mr [redacted] : We are in receipt of Mr [redacted] ’s Complaint On July 31, 2017, Mr [redacted] agreed to purchase a Chrysler Town & Country with 93,miles on the odometer We agreed to put new tires on the vehicle and complete the paintwork he requested be performed in order to solidify his purchase of the vehicle Mr [redacted] provided us with a down payment of $and signed our “Retail Buyer’s Order,” our purchase agreement documentHe went to his credit union to arrange financing The referenced document is attached as “Document 1” and uses the name [redacted] , the legal name provided by Mr [redacted] While Mr [redacted] arranged financing we completed the paintwork at our Collision Center We also had new tires put on the vehicle in our Service Department Given the high mileage on the vehicle, these are two repairs that would have not otherwise been completed had Mr [redacted] not insisted they be performed in order for him to purchase the vehicle We had every indication Mr [redacted] was moving forward with the purchase of this vehicle and we were never asked to show him newer vehicles with less milesIn his own original Revdex.com complaint he states he requested the work to be done as part of signing a purchase agreement and placing a deposit on the vehiclePlease see attached “Document 2” and focus on yellow highlighted area Given his own statement and signature on the “Retail Buyer’s Order,” he bought a vehicleWe agree to release Mr [redacted] from the purchase agreement, but we are out the cost of the paintwork and tires, two expenses we cannot easily recoup Both items combined exceed the $deposit, therefore we will not be refunding itIf there are any further questions, please contact me at (330) 753- Sincerely, [redacted] General Sales Manager Fred Martin Superstore

Initial Business Response /* (1000, 5, 2015/07/25) */
Mr*** ***, Consultant
Revdex.com of Akron
RE: Case # *** Ms*** ***
Dear Mr***,
We are in receipt of the complaint filed against us by Ms*** *** on July 10, Ms
*** visited our store on January 5, and agreed to purchase a Chrysler Her finance and titling paperwork was handled by our Compliance Manager, MrMark MMrMpresented Ms*** with several options she was able to include in her deal at that time as she signed all of the paperworkThe enclosed form shows that Ms*** declined Tire and Wheel, Guaranteed Asset Protection (GAP), Xzilon Paint Sealant, Never Lost Key Replacement, and Credit Life and Disability CoverageShe selected the additional coverage of a Cost Guard Complete Service Contract
MrMrecalls her decision being determined by the amount of her monthly paymentMrMnever told Ms*** or anyone else that GAP insurance wouldn't be needed after a first payment was madeThe statement would not make any sense, as GAP insurance would be appropriate to carry for the life of the loan
As for the phone call Ms*** received, our Sales staff reviews Service appointments and looks for customers who may be able to trade their current vehicle in with little or no increase in monthly paymentsOur salesperson, Jerome Pcontacted her and quoted her an approximate pay off based on a generic interest rate that defaults in our softwareUpon further investigation, Ms***'s current loan had a higher interest rate than the default rateThis corresponded with the higher pay off amount Ms*** mentioned
It was at this point Ms*** contacted Mark Mand asked if GAP insurance could be addedShe also discussed with MrMextending the term of her Extended Service Contract, which he was able to arrange if she decided to proceedWith our current GAP insurance provider GAP insurance policies must be purchased at the time of the vehicle purchase
We do apologize if there was any confusion in discussions between MrMand Ms***We understand the amount of options a customer has in the Finance Department can be overwhelmingHowever, Ms*** did decline GAP insurance at the time of purchase, as is evidenced by her signature on the attached documentWe would be happy to discuss extending Ms***'s Service Contract should she decide to move forward
Sincerely,
Adam SH
President
Fred Martin Superstore
ASH/dh
Attachment: F&I Form
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lieI also find it hard to believe that MrMrecalls the conversation that he had with me almost years agoI have never spoke another word to him in yearsThe day I purchased my vehicle, It took me over hours to wait to speak to MrMbecause of the lineHe can claim that is what he said to me but he is a liarAlso the car that I traded in was a higher payment so I am confident I did not opt out do to payment
The interesting thing is Jerome stated to me that the car should be at 14,pay-off and it is blue booked at 13,so a GAP policy would not be needed according to the value FRED MARTIN entered in the systemBut they entered the wrong price and told me GAP was not necessaryI am a single person that worksin the social service industry, there is NO way I would put myself in this situationThis is why I bought the additional warranty!!!!!
You guys are CROOKS! This is the third and last car I purchase from youI have recommended you to at least people that I know have purchased vehicles and never again will I recommend you to them! This is awful business and I will tell everyone I know!
Final Business Response /* (4000, 12, 2015/08/18) */
Mr*** ***, Consultant
Revdex.com of Akron
RE: Case # *** Ms*** *** Response to Ms***'s Rebuttal
Dear Mr***,
We are in receipt of the rebuttal to our answer filed against us by Ms*** ***We are sorry that Ms*** feels the way she does, but her rebuttal doesn't change our stance on this matterNo new facts were brought to light by her rebuttal
Sincerely,
Adam SH
President
Fred Martin Superstore
ASH/dh

MrMatt D***
Service Director Fred Martin Superstore *** *** *** *** *** *** Mr*** ***, Consultant Revdex.com of Akron *** ** *** *** *** *** *** December 26, RE: Case #*** Revdex.com Complaint of Ms*** *** Dear Mr***: We are in receipt of Ms*** ***’ complaint. Ms*** initially brought her Chevrolet Impala in for four new tires to be mounted and balancedDuring the visit it was pointed out that her ABS sensor light was onThis led to the discovery that the vehicle needed a new wheel bearingMs*** brought her vehicle back into the dealership to have the work performedWe replaced the wheel bearing and it is our feeling that the customer is now satisfied with the outcomeIf there are any further questions, please contact me at *** *** Sincerely, Matt D*** Service Director Fred Martin Superstore

Received at Revdex.com from consumer via email: Hello, I would like to remove my complaintAfter I left a negative comment on their website, finance director Mark Moore contacted meHe worked hard to keep my business and did what I feel was his best to make me happyI've never filed a
complaint before and I hope that this can be removed

Mr*** ***, Consultant Revdex.com of Akron WMarket Street Akron, Ohio September 19, RE: Complaint ID# *** Dear MrDeShon: We are in receipt of Mr*** ***’s complaint regarding his purchase of a Ford Focus on September
2, 2017. This vehicle was spotted for delivery on the Saturday of a holiday weekend when many banks were closed for business. Formal approval for the purchase was not available, and later required proof of income in order to secure the approval. Mr*** left with the vehicle and a pre-approval, pending income verificationMr*** overstated income on his Credit Application. When his proof of income could not verify this amount, a co-signer was necessary to secure formal bank approval. Mr*** was unable to secure a co-signer. The payment amount and interest rate have not changed on this approval because no such approval exists. Mr*** was pre-approved based upon inaccurate information that could not be substantiatedA higher down payment would certainly help banks deciding whether or not to approve this purchase without a co-signer because the amount financed would be lowerIf Mr*** is able to find a co-signer, or provide a higher down payment, we can send his deal back to lenders to re-evaluate. Since neither of those events has occurred, we unfortunately had to take back the vehicle, as no bank will agree to fund the dealMr*** returned the vehicle this past weekend and his deposit was refunded in full. We would love to sell Mr*** a vehicle. The fact is that income was overstated, and lenders will not agree to fund the deal based upon proven income. We wish Mr*** the best and would be happy to help should his circumstances changeIf there are any further questions, please contact me at *** ***. Sincerely, *** *** General Sales Manager Fred Martin Superstore

MrDavid ***, ConsultantRevdex.com of AkronWMarket StreetAkron, Ohio 443035 June 29, 2017 RE: Complaint ID# *** Dear Mr***: We are in receipt of Ms***’s Complaint. Ms*** visited Fred Martin Superstore on Tuesday, June
20th, wishing to purchase a vehicle. She worked with salesman Jim *** in our Select Finance Department to discuss vehicle and finance options. Upon receiving a signed and completed Credit Application, her information was sent to lenders in an effort to secure an approval and the best possible rate and terms for Ms***. Due to the late hour only 3-lenders were available at that time. The next day Sales Manager, *** ***, became involved in the approval process, as it was Mr***’s day off. The application was submitted to additional lenders, as we were attempting to secure lender approval with the best terms possible for Ms***. We received a call from Ms*** shortly thereafter where she clearly stated she no longer wanted lenders to receive her information. The application process was stopped immediately. We believe there was a bit of confusion here in regards to lender submissions. It was communicated to Ms*** that it would be submitted to 3-lenders that evening, but perhaps it was not properly explained that the process would continue the next day once banking business hours resumed Select Finance Director, Nick ***, spoke with Ms*** on Saturday, June 24th and was notified of the situation. He apologized for Mr***’s lack of communication and follow up. He also told her to contact him directly if there was ever an issue in the future. They ended the conversation on a positive note and Mr*** discussed the importance of communication and how to avoid similar situations in the future with Department staff. According to an article published by Experian on July 12, titled “Impact On Credit Scores of Inquiries for an Auto Loan,” multiple credit inquiries for an auto loan within a certain period of time count as a single inquiry. It is typically days, but varies from one credit scoring system to another. Experian states, “…credit scoring systems allow people to shop for the best rates on car loans without having a negative impact on their credit scores.” Ms*** need not worry that multiple pulls of her credit will impact her score. It is part of the standard process in the Select Finance Department to submit credit applications to multiple lenders. Lenders have different criteria for purchasing this type of vehicle loan, and we always work on behalf of the customer to get the most favorable terms. We truly apologize to Ms*** that our process was not properly explained. We have made efforts to ensure that in the future every customer understands our process completely so that this does not happen again. If there are any further questions, please contact me at *** ***. Sincerely, Brett ***General Sales ManagerFred Martin Super Store

MrDavid D***, Consultant Revdex.com of Akron WMarket Street Akron, Ohio December 7, RE: Complaint ID# *** Dear MrD***: We are in receipt of MrDavid ***’s ComplaintDavid *** purchased a Chevrolet Malibu on November 19, with
approximately 92,miles on the odometer for $6,plus tax and title. He spoke with his salesperson Kim A*** on November stating everything was going well with the vehicle, except the CD player would eject discs after a few moments of being in the player. James C***, one of our Service Advisors, called him to discuss the issueThe vehicle was brought into our Service Department to be diagnosed at no charge, at which time it was discovered that the “Check Engine” light was onAlong with the CD player not functioning properly, an OSensor needed replaced Mr***’s purchase came with a 3-month/ 3,mile warranty. This warranty covers items like the engine, transmission, and related drive systems. It does not cover the Osensor or repairs related to audio equipment. Mr*** did not elect to purchase an extended warranty with his purchase. A copy of our 3-month/ 3,mile warranty can be provided upon requestAs a courtesy to Mr*** we offered to repair one, but not both of his service issues. The Osensor being the more expensive of the two, Mr*** elected to have us replace the sensorWhile we regret that Mr*** has had two issues since purchasing the Malibu, we cannot agree to repair items not covered by warranty. He purchased a vehicle approaching 100,miles; repairs are to be expected. We will honor our offer to replace the Osensor as a goodwill gesture. Mr*** may contact James C*** in our Service Department to schedule this repair at his convenienceIf there are any further questions, please contact me at (330) 753-4444. Sincerely, Brett S*** General Sales Manager Fred Martin Superstore

Initial Business Response /* (1000, 5, 2016/02/09) */
Matt D***
Fred Martin Superstore
Barber Road
Barberton, Ohio
February 8,
MrDavid D***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
RE: Case ##***
(Ref*)
Dear MrD***:
We are in receipt of MsCharlotte A***'s complaint against usIn November MsA*** purchased a vehicle at Fred Martin SuperstoreWhile she was here MsA*** sa monthly subscription package at our Speedy Wash & Lube facility across the street for a Grand Champion Wash Package at a cost of $per monthThis package entitles the subscriber to unlimited monthly washes
In order to sign up for this service with her credit car, MsA*** would have needed to insert her credit card into one of the automated teller machines located on the premises of Speedy Wash & LubeWhen making her car wash package selection, MsA*** would have also had to agree to the "Terms & Conditions" prior to purchaseThe terms for cancellation on this service state that the customer must provide written notice days prior to the billing date for the cancellation to take effect
MsA*** called and spoke to the manager of Speedy Wash & Lube, MrRich S*She informed him that she cancelled her Speedy subscription with her credit card company and wanted a refund for several months of serviceMrS*** informed her that he would cancel her subscription, effective the following billing cycle
On Aug 6, we received a dispute summary from MsA***'s credit card company informing us that they charged back $dollars, the equivalent to months of serviceMrS*** attempted to contact her several times to discuss the situation further, but he was not able to reach her
We are sorry she was unable to get the full value of our monthly wash service due to travel time, as our unlimited wash packages are an incredible valueHowever, we offer no refunds at this time to MsA***She signed up for a monthly subscription service that she elected to purchaseAs with any subscription service it is up to the customer to proactively cancel membership when a service is no longer required
If there are any further questions, please contact me at (330) 753-
Sincerely,
Matt D***
Service Director
Fred Martin Superstore
MD/ah
Attachment
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
***SEE ATTACHED***
Final Business Response /* (4000, 9, 2016/03/16) */
MrDavid D***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
March 16,
RE: Rebuttal to MsCharlotte A***, Case ##*** (Ref*)
MrD***,
We have reviewed MsA***'s rebuttal and corresponding documentsIt is our continued stance that MsA*** had the option of proactively canceling her subscription to our monthly package at Speedy Wash & LubeThis is a package that she had to purchase by swiping her credit card, and was cancellable at any time with written notice days prior to the billing date for it to take effect
This is the first and only complaint we have ever received of this nature, as most customers are aware that in order to cancel an automatic service, a cancelation must be initiated on their part
MsA*** did eventually request cancellation of her subscriptionShe was not charged for the service after her requestWe do not feel she is entitled to any further refunds than her credit card company has already provided, as it was her choice to continue paying for the monthly wash package even though the location was inconvenient
If there are any further questions, please contact me at (330) 753-
Sincerely,
Matt D***
Service Director
Fred Martin Superstore

*** ***, *** * *** *** ***Revdex.com of Akron*** ** *** ***
*** *** ***May 23, 2018RE: Complaint ID# ***Dear Ms***:We are in receipt of Mr*** ** *** complaint. Mr*** purchased a Jeep
Wrangler on April 25, from salesman Jeremy W*** after two days of discussion prior to purchase. During that time it was clearly conveyed that the brown leather seats would be aftermarket, as the in stock unit that was being discussed did not have leather seats.Mr*** arrived at the dealership near closing time to finalize the purchase. He had given his final color selection on the aftermarket leather to MrW*** during his car ride here. He was upset when he arrived to find the leather seats were not installed, despite having given his color selection mere hours before via phone. He elected to continue with the purchase, signing a "We Owe" document that clearly stated the leather seats would be installed by Classic Soft Trim in the color "Camel" and he would be provided a rental vehicle during the install. He also signed a "Notice of Non-Manufacturer Parts and/or Products" during delivery. Attached you will find the aforementioned documents. Mr*** returned to the dealership to retrieve his vehicle after the installation of the custom leather seats was complete. MrW*** was with other customers and asked him to wait while he handled themMr*** was extremely vocal about his dissatisfaction with the work, causing disruption in the showroom. A Sales Manager viewed the work, and agreed that it was unsatisfactory. It was agreed the work would be redone with another free rental provided to Mr***, and we would also cover his payment of $599.41.We are currently working with the vendor to order the proper materials for Mr***'s Wrangler. When the work is completed we will issue the check for $599.41. We do apologize the work was not completed correctly the first time, and understand this has caused an inconvenience for Mr***. However, we stand by the fact that he was well aware the seats would be aftermarket, as he agreed to such multiple times during the delivery process.If there are any further questions, please contact me at *** ***. Sincerely,Brett S*** General Sales ManagerFred Martin SuperstoreTell us why here

*** ***, *** * *** *** ***Revdex.com of Akron*** ** *** *** *** ***May 24, 2018RE: Complaint ID# *** RebuttalDear Ms***:The very first text message example from Mr*** regarding Stock # *** is "Can you add the brown leather to that car?" with the salesmen's response "I can add the tan or brown leather to anything you select." This is a clear indication the vehicle did not come with leather seats, but that it could be added.Mr*** was unhappy when he arrived to find out there were not leather seats in the vehicle, despite the text exchange he provided indicating he understood it did not currently have leather and they would need to be added. He elected to continue the purchase, signing two documents that clearly spell out aftermarket leather.We have already agreed to have our vendor redo the work on the leather seats to bring them up to custom level we expect from our aftermarket vendors. We have also offered to compensate him $to cover one of his monthly payments. We believe we have done all we can in an attempt to satisfy Mr***.If there are any further questions, please contact me at *** ***. Sincerely,Brett S*** General Sales ManagerFred Martin Superstore

Consumer calledShe has had additional conversations with the companyThey have rectified the situation and given her the extended warranty she requested

MrMatt D*** Service Director Fred Martin Superstore *** *** *** *** *** *** Mr*** *** Consultant Revdex.com of Akron *** ** *** *** *** *** *** January 9, RE: Complaint ID# *** Revdex.com Rebuttal of Ms*** *** Dear Mr***: We are in receipt of Ms*** ***’ rebuttal. Attached you will find the original Repair Order from her visit on December 15, 2017. In the bottom left hand corner of page one the Technician noted the ABS Light was on. We stand by our initial response that Ms***’ vehicle required additional repairs that were discovered and disclosed on her initial visit, and subsequently repaired We offer no compensation to Ms*** at this time, as she was already given a discount on the subsequent repair as a courtesy If there are any further questions, please contact me at *** ***. Sincerely, Matt D*** Service Director Fred Martin Superstore

I am rejecting this response because: this is a lie I was never shown any other cars at all I picked out and was told no in every one for no reason and I have the estimate for fixing the head lights from Fred martin wow what a place can't keep there wordomg I never wanna buy a car again after these people screw me over

Initial Business Response /* (1000, 5, 2016/01/09) */
Brett S***
General Sales Manager
Fred Martin Motor Company
Barber Road
Barberton, Ohio
MrDavid D***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
December 30,
RE: Case
#*** (Ref*)
MrD***,
We are in receipt of MrDavid R***'s complaintMrR*** visited our store on Sunday, December 20th and agreed to a deal on a new Chrysler 200, trading in his Chevrolet Impala
He was signed to a Retail Installment Sale Contract for a term of months at an interest rate of 5.99%This rate and term was aggressive for someone with MrR***'s credit score and history, but it was necessary to get to the payment that MrR*** was comfortable withThe deal was submitted to multiple lenders in an effort to secure this interest rate
At the time of signing, MrR*** initialed the Limited Right to Cancel section of the contract (see attachment), which was clearly explained by our Compliance Manager, Dave C***This provision allows MrR*** to cancel the deal within days if the dealership is unable to secure a lender that he approves of
We were able to secure two finance approvals at slightly higher interest rates than originally indicated on the contractWe contacted MrR*** and explained his options of resigning at a higher payment or cancelling the dealHe requested the second option, as the higher interest rates made the payment higher than he was comfortable with
We apologize that we were not able to secure a credit approval that would meet MrR***'s requirementsWe would happy to search for other lower priced vehicles that may suite his desired monthly paymentIt is more likely that we can get him the payment amount he needs with a lower priced vehicle, given that we now have a better idea of the interest rate he would be approved for
If there are any further questions, please contact me at (330) 753-
Sincerely,
Brett S***
General Sales Manager
BS/as
Attachment