Peepers Optical

September 15,Dear [redacted] :We are in receipt of your letter dated September 8, regarding complaint ID [redacted] [redacted] has been a patient of Peepers since February On February 2, 2011, [redacted] was examined by Peepers and was provided with a contact lens prescriptionOn December 6, 2012, [redacted] came back for her annual exam and was again provided with a current contact lens prescriptionOn April 26, 2014, [redacted] returned for her third visit over a four year spanClearly having been a repeat patient, [redacted] was satisfied with our services.On [redacted] third visit, she complained of decreased distance vision through her habitual prescription, A new contact lens prescription was written and contact lenses were ordered on May 8, and dispensed to her on May 17, [redacted] had not complained of vision issues and reordered contact lenses from this same prescription on July 1, Had [redacted] explained to us at any point during this month period that she was having any vision difficulty, we would have seen her at no charge[redacted] states that she suffered from headaches and asked to be re-evaluated [redacted] states that she took time off from work and spent gas money to be seen by Peepers and yet, we are an appointment based practice and no appointment was ever madeAll of our doctors are available to see any of our patients [redacted] could gladly have been seen by DrP***[redacted] ' chief complaint on her April, visit was of blurred distance visionThe subjective portion of an eye exam exists so the patient can communicate clarity of vision [redacted] stated that vision was acceptably clear and reduntantly, reordered the same contact lenses two months later.Our mission is to provide the best possible eye care to our patientsWe respect that [redacted] feels comfortable with her second opinion however, this was [redacted] choiceWe would be happy to exchange any unopened boxes of contact lenses but do not agree to reimburse her for the [redacted] exam.Sincerely

September 15,2014
Dear [redacted]:We are in receipt of your letter dated September 8, 2014 regarding complaint ID [redacted].[redacted] has been a patient of Peepers since February 2011. On February 2, 2011, [redacted] was examined by Peepers and was provided with a...

contact lens prescription. On December 6, 2012, [redacted] came back for her annual exam and was again provided with a current contact lens prescription. On April 26, 2014, [redacted] returned for her third visit over a four year span. Clearly having been a repeat patient, [redacted] was satisfied with our services.On [redacted] third visit, she complained of decreased distance vision through her habitual prescription, A new contact lens prescription was written and contact lenses were ordered on May 8, 2014 and dispensed to her on May 17, 2014 . [redacted] had not complained of vision issues and reordered contact lenses from this same prescription on July 1, 2014. Had [redacted] explained to us at any point during this 2 month period that she was having any vision difficulty, we would have seen her at no charge.[redacted] states that she suffered from headaches and asked to be re-evaluated. [redacted] states that she took time off from work and spent gas money to be seen by Peepers and yet, we are an appointment based practice and no appointment was ever made. All of our doctors are available to see any of our patients. [redacted] could gladly have been seen by Dr. P[redacted].[redacted]' chief complaint on her April, 2014 visit was of blurred distance vision. The subjective portion of an eye exam exists so the patient can communicate clarity of vision. [redacted] stated that vision was acceptably clear and reduntantly, reordered the same contact lenses two months later.Our mission is to provide the best possible eye care to our patients. We respect that [redacted] feels comfortable with her second opinion however, this was [redacted] choice. We would be happy to exchange any unopened boxes of contact lenses but do not agree to reimburse her for the [redacted] exam.Sincerely

Review: I received and paid for a contact and glasses examination from Peepers family eye care on April 26, 2014. Dr. G[redacted] examined me and gave me a new prescription for both glasses and contacts. I decided not to get my eye glasses prescription filled at Peepers and took it to another optical business ([redacted]). [redacted] filled my prescription without incident however, when I put the glasses on, my vision was very blurry and I couldn't see a thing The prescription was too strong and I could not see out of the glasses. When I explained the problem to [redacted], they checked and responded that they filled my eyeglasses just as Dr. G[redacted] prescribed. So, I took the glasses to peepers they said [redacted] made the mistake and did not fill my prescription properly. I went back to [redacted] and the technician offered to call Peepers and explained that they filled the prescription correctly and that i'm not the first customer that have been given an incorrect prescription from Dr. G[redacted]. I called Peeper for the 4th time but they continue to play the blame game, gave me the run around and insisted that [redacted] made the mistake. Peepers said I could have another examination with Dr. G[redacted] in about 3-4 days. At this point, I've been experiencing massive headaches due to wearing incorrectly prescribed contacts from Dr. Gray and had lost complete trust in his eye care ability. I asked to see another doctor (Dr. P[redacted]) but was told that I had to see the same doctor. At this point I was fed up with leaving work early in an attempt to fix this, wasting gas, and suffering from headaches due to wearing too strong contacts prescribed by Dr.G[redacted]. I decided to see an Optometrist at [redacted] for a second opinion and to end the headache suffering, the health of my eyes is important to me. I received a new examination from [redacted] and as I suspected the prescription for both glasses and contact lenses were totally different from what Peepers prescribed. [redacted] explained to me that peepers prescribed me with an eye glasses and contact lenses that was too strong for my eyes. I called peepers to ask for a refund and they gave me the run around again and never took my information or told the manager about the situation.Desired Settlement: I would like a refund of $62 for my contact lenses and eye glasses examination I paid to Peepers. I also would like to be refunded $99 I had to pay for a new eye glass and contact prescription to receive the correct prescription for my eyes. I had to pay $99 for the examines because I couldn't use my vision insurance because I used it at Peepers. Total requested refund $161

I can supply all receipts and supporting documentation. Thank you.

Business

Response:

September 15,2014Dear [redacted]:We are in receipt of your letter dated September 8, 2014 regarding complaint ID [redacted].[redacted] has been a patient of Peepers since February 2011. On February 2, 2011, [redacted] was examined by Peepers and was provided with a contact lens prescription. On December 6, 2012, [redacted] came back for her annual exam and was again provided with a current contact lens prescription. On April 26, 2014, [redacted] returned for her third visit over a four year span. Clearly having been a repeat patient, [redacted] was satisfied with our services.On [redacted] third visit, she complained of decreased distance vision through her habitual prescription, A new contact lens prescription was written and contact lenses were ordered on May 8, 2014 and dispensed to her on May 17, 2014 . [redacted] had not complained of vision issues and reordered contact lenses from this same prescription on July 1, 2014. Had [redacted] explained to us at any point during this 2 month period that she was having any vision difficulty, we would have seen her at no charge.[redacted] states that she suffered from headaches and asked to be re-evaluated. [redacted] states that she took time off from work and spent gas money to be seen by Peepers and yet, we are an appointment based practice and no appointment was ever made. All of our doctors are available to see any of our patients. [redacted] could gladly have been seen by Dr. P[redacted].[redacted]' chief complaint on her April, 2014 visit was of blurred distance vision. The subjective portion of an eye exam exists so the patient can communicate clarity of vision. [redacted] stated that vision was acceptably clear and reduntantly, reordered the same contact lenses two months later.Our mission is to provide the best possible eye care to our patients. We respect that [redacted] feels comfortable with her second opinion however, this was [redacted] choice. We would be happy to exchange any unopened boxes of contact lenses but do not agree to reimburse her for the [redacted] exam.Sincerely