Peerform, Inc.

They asked me for information, which I provided right awayI told them what I needed the loan for and then they said my loan was "funded"I checked the status every day with their online chat featureFor days, a "Jack" said "** *** *** *** *** *** *** ** *** *** ***"Then after days had passed, I again asked for statusLuckily, a person named "Toni" was on the chatShe said she needed additional informationThis info was directly related to the reason for the loan (tax debt)Had I not reached this Toni, I would not have known about this additional, clarifying piece of info! After stringing me along for days, thinking everything was finethey declined the loan without even giving a reasonThey also asked for may banking info and performed a small credit and then took it backThis was an invasion of my privacy, if they never intended to provide the financingI am filing a complaint with the NY State Banking Department shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A portion of Peerform's response is outright falseOn two separate occasions I clicked the "very conspicuous" unsubscribe link at the bottom on their emails, yet continued to receive spam marketing emailsSecondly, as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communicationsEven after this attempt, I continued to receive email marketing from Peerform
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***, We have received from the Revdex.com your Customer Review regarding your recent monthly paymentPlease allow us the opportunity to provide you with some clarification regarding our proceduresOur first attempt to process your August payment was scheduledforAugust **,
2016. That attempt wasnot successfulIn accordance withyour BorrowersMembership Agreement, we automatically scheduleda second attempt four business daysthereafterOn September *, 2016,thissecond automatic debit wassuccessfullyprocessedPlease keep in mind that thepaymentprocessing period takesup to five business days,hence the reason you were contacted by ourServicing teamIf a payment is not received by the payment due date, our system identifies the payment as lateAs a part of our internal collection efforts, the system will automatically generate reminderE-mails, phone calls and notices sent bymailDue to the processing time of the payment,the collection notifications were sent prematurelyAccording to our records, your payment was successfully processed and the account is currentWe have since ceasedallcollection efforts on the accountWe hope that you find this written acknowledgment of your payment most responsive to your requestSincerely, Toni LO*** The Peerform Team

We are in receipt of [redacted] Revdex.com complaint. It appears that on at least one occasion (December **, 2015 at 2:49:09 PM ET), [redacted] requested that we cease sending him marketing E-mails by contacting us at a "No Reply" inbox ([redacted]) for reasons unknown. We provide a clear and...

conspicuous opt-out mechanism in all of our marketing E-mail messages. [redacted] was manually unsubscribed by an Admin on January **, 2016 and will not receive any more E-mail messages from Peerform.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are in receipt of a notification from the Revdex.com that [redacted] believes that his complaint remains unresolved as of this date. In reviewing [redacted] initial complaint, we determined that the unsubscribe links in our marketing E-mails were fully functional. All marketing E-mails contain a functional "opt-out" mechanism in accordance with federal law. Additionally, [redacted] most recent message states "as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communications." [redacted] initial complaint (which should be readily accessible in the Revdex.com's records) makes no mention of any telephone calls made to Peerform regarding marketing E-mails. In our previous response, we told the Revdex.com that [redacted] was manually unsubscribed by an Admin on January **, 2016 and will not receive any more E-mail messages from Peerform. We maintain that [redacted] complaint was fully resolved by Peerform as of that date. There is no further action for Peerform to take. [redacted] is free to contact us at ###-###-#### or by E-mail at [redacted] regarding the matter.

Dear [redacted],
8.5pt; font-family: Verdana, sans-serif;">We have received from the Revdex.com your Customer Review regarding your recent monthly payment. Please allow us the opportunity to provide you with some clarification regarding our procedures. Our first attempt to process your August payment was scheduledforAugust **, 2016. That attempt wasnot successful. In accordance withyour BorrowersMembership Agreement, we automatically scheduleda second attempt four business daysthereafter. On September *, 2016,thissecond automatic debit wassuccessfullyprocessed. Please keep in mind that thepaymentprocessing period takesup to five business days,hence the reason you were contacted by ourServicing team. If a payment is not received by the payment due date, our system identifies the payment as late. As a part of our internal collection efforts, the system will automatically generate reminderE-mails, phone calls and notices sent bymail. Due to the processing time of the payment,the collection notifications were sent prematurely. According to our records, your payment was successfully processed and the account is current. We have since ceasedallcollection efforts on the account. We hope that you find this written acknowledgment of your payment most responsive to your request. Sincerely, Toni L. O[redacted] The Peerform Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 A portion of Peerform's response is outright false. On two separate occasions I clicked the "very conspicuous" unsubscribe link at the bottom on their emails, yet continued to receive spam marketing emails. Secondly, as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communications. Even after this attempt, I continued to receive email marketing from Peerform.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in receipt of [redacted] Revdex.com complaint. It appears that on at least one occasion (December **, 2015 at 2:49:09 PM ET), [redacted] requested that we cease sending him marketing E-mails by...

contacting us at a "No Reply" inbox ([redacted]) for reasons unknown. We provide a clear and conspicuous opt-out mechanism in all of our marketing E-mail messages. [redacted] was manually unsubscribed by an Admin on January **, 2016 and will not receive any more E-mail messages from Peerform.

I submitted a loan application with this company in hopes to improve my credit. The website asks for verification of different items. I provided all the information asked for but the loan description and income verification could not be submitted through their website due to size of documents. There was an email address provided and I did send the information this way as well. I tried to contact them via live chat, email, and phone and no one responded back to my questions. I received different emails with the status of my application but they seemed like general auto populated emails - not personal at all. The time frame in which my income verification was due - they say was not met - and the status expired. I am very disappointed and frustrated as I was very much hoping to build a long term relationship with a company for future transactions as well.

I applied for a loan with this company stating all these benefits and after they gather your drivers license, payroll information pretty much all your security information and have you download and then take your bank information prior to approving you for a loan and then still decline the loan and getting in contact with customer services was the rudest experience.I wanted to cancel my account since I was not approved they said they have to keep my information for 5 years .The customer service is disgusting

Review: Despite unsubscribing from Peerform's email list three (3) separate times since December *, 2015 and emailing their customer service requesting them to remove me from their email list, I continue to receive annoying spam emails from Peerform. It's been over a month and they refuse to stop sending me emails despite the efforts noted above.Desired Settlement: Remove me from ALL of your email lists immediately. I'm tired of receiving your unsolicited emails. Further, when someone unsubscribes from your email list, show some respect and remove them from your list in a timely fashion.

Business

Response:

We are in receipt of [redacted] Revdex.com complaint. It appears that on at least one occasion (December **, 2015 at 2:49:09 PM ET), [redacted] requested that we cease sending him marketing E-mails by contacting us at a "No Reply" inbox ([redacted]) for reasons unknown. We provide a clear and conspicuous opt-out mechanism in all of our marketing E-mail messages. [redacted] was manually unsubscribed by an Admin on January **, 2016 and will not receive any more E-mail messages from Peerform.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A portion of Peerform's response is outright false. On two separate occasions I clicked the "very conspicuous" unsubscribe link at the bottom on their emails, yet continued to receive spam marketing emails. Secondly, as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communications. Even after this attempt, I continued to receive email marketing from Peerform.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are in receipt of a notification from the Revdex.com that [redacted] believes that his complaint remains unresolved as of this date. In reviewing [redacted] initial complaint, we determined that the unsubscribe links in our marketing E-mails were fully functional. All marketing E-mails contain a functional "opt-out" mechanism in accordance with federal law. Additionally, [redacted] most recent message states "as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communications." [redacted] initial complaint (which should be readily accessible in the Revdex.com's records) makes no mention of any telephone calls made to Peerform regarding marketing E-mails. In our previous response, we told the Revdex.com that [redacted] was manually unsubscribed by an Admin on January **, 2016 and will not receive any more E-mail messages from Peerform. We maintain that [redacted] complaint was fully resolved by Peerform as of that date. There is no further action for Peerform to take. [redacted] is free to contact us at ###-###-#### or by E-mail at [redacted] regarding the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They asked me for information, which I provided right away. I told them what I needed the loan for and then they said my loan was "funded". I checked the status every day with their online chat feature. For days, a "Jack" said "[redacted]". Then after 8 days had passed, I again asked for status. Luckily, a person named "Toni" was on the chat. She said she needed additional information. This info was directly related to the reason for the loan (tax debt). Had I not reached this Toni, I would not have known about this additional, clarifying piece of info! After stringing me along for 14 days, thinking everything was fine. they declined the loan without even giving a reason. They also asked for may banking info and performed a small credit and then took it back. This was an invasion of my privacy, if they never intended to provide the financing. I am filing a complaint with the NY State Banking Department shortly.