Peerform

We are in receipt of a notification from the Revdex.com that [redacted] believes that his complaint remains unresolved as of this dateIn reviewing [redacted] initial complaint, we determined that the unsubscribe links in our marketing E-mails were fully functionalAll marketing E-mails contain a functional "opt-out" mechanism in accordance with federal lawAdditionally, [redacted] most recent message states "as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communications." [redacted] initial complaint (which should be readily accessible in the Revdex.com's records) makes no mention of any telephone calls made to Peerform regarding marketing E-mailsIn our previous response, we told the Revdex.com that [redacted] was manually unsubscribed by an Admin on January **, and will not receive any more E-mail messages from PeerformWe maintain that [redacted] complaint was fully resolved by Peerform as of that dateThere is no further action for Peerform to take [redacted] is free to contact us at ###-###-#### or by E-mail at [redacted] regarding the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A portion of Peerform's response is outright falseOn two separate occasions I clicked the "very conspicuous" unsubscribe link at the bottom on their emails, yet continued to receive spam marketing emailsSecondly, as noted on my previous complaint, I called into the business to request my information be removed and email opted out of future communicationsEven after this attempt, I continued to receive email marketing from Peerform In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I submitted a loan application with this company in hopes to improve my credit. The website asks for verification of different items. I provided all the information asked for but the loan description and income verification could not be submitted through their website due to size of documents. There was an email address provided and I did send the information this way as well. I tried to contact them via live chat, email, and phone and no one responded back to my questions. I received different emails with the status of my application but they seemed like general auto populated emails - not personal at all. The time frame in which my income verification was due - they say was not met - and the status expired. I am very disappointed and frustrated as I was very much hoping to build a long term relationship with a company for future transactions as well.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear *** We have received from the Revdex.com your Customer Review regarding your recent monthly paymentPlease allow us the opportunity to provide you with some clarification regarding our proceduresOur first attempt to process your August payment was scheduledforAugust **, That attempt wasnot successfulIn accordance withyour BorrowersMembership Agreement, we automatically scheduleda second attempt four business daysthereafterOn September *, 2016,thissecond automatic debit wassuccessfullyprocessedPlease keep in mind that thepaymentprocessing period takesup to five business days,hence the reason you were contacted by ourServicing teamIf a payment is not received by the payment due date, our system identifies the payment as lateAs a part of our internal collection efforts, the system will automatically generate reminderE-mails, phone calls and notices sent bymailDue to the processing time of the payment,the collection notifications were sent prematurelyAccording to our records, your payment was successfully processed and the account is currentWe have since ceasedallcollection efforts on the accountWe hope that you find this written acknowledgment of your payment most responsive to your requestSincerely, Toni LO [redacted] The Peerform Team

We are in receipt of [redacted] Revdex.com complaintIt appears that on at least one occasion (December **, at 2:49:PM ET), [redacted] requested that we cease sending him marketing E-mails by contacting us at a "No Reply" inbox ( [redacted] ) for reasons unknownWe provide a clear and conspicuous opt-out mechanism in all of our marketing E-mail messages [redacted] was manually unsubscribed by an Admin on January **, and will not receive any more E-mail messages from Peerform

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***