As on November 21, 2014, the [redacted] ’s have paid $toward the roof replacement (less than 10% of the signed contract) The contract was for over $6,and has put Peerless in a bad position The [redacted] ’s and State Farm accepted Peerless roof only bid that was to adhere to the insurance documents Insurance companies tend to pay for storm related damages and typically do not cover rotten or damaged lumber due to age or water damage due to peril The [redacted] 's complaints are due to old, brittle decking Peerless always try to maximize the claim and fix things that may need to be addressed during the re-roofing process to benefit the homeowner Peerless changed over sheets of decking that was not charged to the [redacted] ’s nor on the insurance paperwork We also made several other repairs This was all done with good intent The homeowner was on the roof during most all of the job and he did not bring up all his concerns as the job was in progress We were contracted to roof the house, not rebuild it I was called out to meet with the [redacted] ’s after the work was complete I went out to the home to review work The roof appeared to be solid as I weigh pounds, and it supported me just fine He mentioned his concerns and I did listen His main concern was that we put 7/16” OSB decking on the carport (free of charge) and that it was “too thin.” I also looked into the attic and saw areas where to roof slats were damaged from roof install I said that we would get someone out to look at it and repair it The [redacted] ’s did consult with their attorney and had a roof evaluation done by Talbert Construction I met the Talbert representative on the roof, and we agreed that the decking (that Peerless did free of charge) on the carport was installed according with local building codes We did note some minor details that I once again told the [redacted] ’s I would repair They asked for it in writing and a letter was delivered to their home In the letter, Peerless agreed, once again, to make the minor repairs and give a $food credit for the unsolicited cookout Peerless asked that the letter be signed and returned Peerless also asked that since the re-deck was done to code, the negative reviews on Angie’s List be removed The [redacted] 's never responded, and claims he made the repairs himself There is an outstanding balance of over $5, The [redacted] ’s are asking for a $2,settlement We request that receipts and an itemized list of work completed be submitted within days to the Revdex.com Upon review, Peerless will consider this proposed settlement Peerless believes that $would cover the minor repairs that we were never allowed to complete Therefore, we will agree to a credit of $for miscellaneous repairs, along with $in food credits to be deducted from their outstanding balance I am also concerned why Mr [redacted] confronted my mother-in-law at his place of employment regarding this personal issue She has been recovering from surgery and is not involved with this matter She is a loyal [redacted] member and now feels uncomfortable shopping at this establishment We are looking into contacting the Sam's corporate human resources department regarding the harassment of a customer
Complaint: [redacted] I am rejecting this response because:the mortgage company did send out a licensed inspector twice, and the slats on the house were not rotten the slats were broken by the force of the the hammer blowsWe have a copy of the verbal agreement that they never came back to attempt to complete the jobWe offered to renegotiate the price of the job several times and yes we were involved with the work being done to the roof We had to otherwise they would have covered up more of the holes/broken slats with the tar paper We don't want them back on the property we just want to settle this matter Regards, [redacted]
I am the owner of Peerless Enterprises and I believe that the [redacted] 's and Peerless can come to a mutual agreement. The crew called me on Sunday and mentioned that the owner wanted all new decking over the carport. I told them to proceed and get the job done. The original... complaint was that we used 7/16" OSB which is the new standard for wall sheathing and roof decking. The homeowner was involved on the project as he was home the 1 1/2 days we did his job. I walked the job with the owner and looked at his concerns. The house which is an older home was in need of work that was further than just the insurance claim of replacing shingles. Insurance companies do not pay for rotten lumber due to peril or general maintenance. The insurance company noted that they were going to pay for the roof damage from our estimate. It only included the roof, drip edge, and items related to the roof itself. We actually were spending additional monies greater than the proposed estimate to appease the homeowner. This in essence backfired causing the situation that is at hand. The items that they are disputing are not on the insurance documents. Also, the representative that went out to the house from the mortgage company is not a licensed inspector.
Complaint: [redacted]
I am rejecting this response because:the mortgage company did send out a licensed inspector twice, and the slats on the house were not rotten the slats were broken by the force of the the hammer blows. We have a copy of the verbal agreement that they never came back to attempt to complete the job. We offered to renegotiate the price of the job several times and yes we were involved with the work being done to the roof. We had to otherwise they would have covered up more of the holes/broken slats with the tar paper. We don't want them back on the property we just want to settle this matter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:the valley in front of the house needs to be opened up and replace the decking, to replace all decking on main roof that are broken and cracked from the installation. re-nail decking on back left side of house. Future contact is to be made directly to me not through my employer and Revdex.com. We need to renegotiate the cost of the work and repairs as Peerless had agreed upon verbally and honor their warranty.
Regards,
[redacted]
As on November 21, 2014, the [redacted]’s have paid $500 toward the roof replacement (less than 10% of the signed contract). The contract was for over $6,000 and has put Peerless in a bad position. The [redacted]’s and State Farm accepted Peerless roof only bid that was to adhere to the
insurance documents. Insurance companies tend to pay for storm related damages and typically do not cover rotten or damaged lumber due to age or water damage due to peril. The [redacted]'s complaints are due to old, brittle decking.
Peerless always try to maximize the claim and fix things that may need to be addressed during the re-roofing process to benefit the homeowner. Peerless changed over 15 sheets of decking that was not charged to the [redacted]’s nor on the insurance paperwork. We also made several other repairs. This was all done with good intent. The homeowner was on the roof during most all of the job and he did not bring up all his concerns as the job was in progress. We were contracted to roof the house, not rebuild it.
I was called out to meet with the [redacted]’s after the work was complete. I went out to the home to review work. The roof appeared to be
solid as I weigh 250 pounds, and it supported me just fine. He mentioned his concerns and I did listen. His main concern was that we
put 7/16” OSB decking on the carport (free of charge) and that it was “too thin.” I also looked into the attic and saw areas where to roof slats were damaged from roof install. I said that we would get someone out to look at it and repair it.
The [redacted]’s did consult with their attorney and had a roof evaluation done by Talbert Construction. I met the Talbert representative on the roof, and we agreed that the decking (that Peerless did free of charge) on the carport was installed according with local building codes. We did note some minor details that I once again told the [redacted]’s I would repair. They asked for it in writing and a letter was delivered to their home. In the letter, Peerless agreed, once again, to make the minor repairs and give a $200 food credit for the unsolicited cookout. Peerless asked that the letter be signed and returned. Peerless also asked that since the re-deck was done to code, the negative reviews on Angie’s List be removed. The [redacted]'s never responded, and claims he made the repairs himself.
There is an outstanding balance of over $5,000. The [redacted]’s are asking for a $2,500 settlement. We request that receipts and an itemized list of work completed be submitted within 10 days to the Revdex.com. Upon review, Peerless will consider this proposed settlement.
Peerless believes that $350 would cover the minor repairs that we were never allowed to complete. Therefore, we will agree to a credit of $350 for miscellaneous repairs, along with $200 in food credits to be deducted from their outstanding balance.
I am also concerned why Mr. [redacted] confronted my mother-in-law at his place of employment regarding this personal issue. She has been recovering from surgery and is not involved with this matter. She is a loyal [redacted] member and now feels uncomfortable shopping at this establishment. We are looking into contacting the Sam's corporate human resources department regarding the harassment of a customer.
I am the owner of Peerless Enterprises and I believe that the [redacted]'s and Peerless can come to a mutual agreement. The crew called me on Sunday and mentioned that the owner wanted all new decking over the carport. I told them to proceed and get the job done. The original...
complaint was that we used 7/16" OSB which is the new standard for wall sheathing and roof decking. The homeowner was involved on the project as he was home the 1 1/2 days we did his job. I walked the job with the owner and looked at his concerns. The house which is an older home was in need of work that was further than just the insurance claim of replacing shingles. Insurance companies do not pay for rotten lumber due to peril or general maintenance. The insurance company noted that they were going to pay for the roof damage from our estimate. It only included the roof, drip edge, and items related to the roof itself. We actually were spending additional monies greater than the proposed estimate to appease the homeowner. This in essence backfired causing the situation that is at hand. The items that they are disputing are not on the insurance documents. Also, the representative that went out to the house from the mortgage company is not a licensed inspector.
As on November 21, 2014, the [redacted] ’s have paid $toward the roof replacement (less than 10% of the signed contract) The contract was for over $6,and has put Peerless in a bad position The [redacted] ’s and State Farm accepted Peerless roof only bid that was to adhere to the insurance documents Insurance companies tend to pay for storm related damages and typically do not cover rotten or damaged lumber due to age or water damage due to peril The [redacted] 's complaints are due to old, brittle decking Peerless always try to maximize the claim and fix things that may need to be addressed during the re-roofing process to benefit the homeowner Peerless changed over sheets of decking that was not charged to the [redacted] ’s nor on the insurance paperwork We also made several other repairs This was all done with good intent The homeowner was on the roof during most all of the job and he did not bring up all his concerns as the job was in progress We were contracted to roof the house, not rebuild it I was called out to meet with the [redacted] ’s after the work was complete I went out to the home to review work The roof appeared to be solid as I weigh pounds, and it supported me just fine He mentioned his concerns and I did listen His main concern was that we put 7/16” OSB decking on the carport (free of charge) and that it was “too thin.” I also looked into the attic and saw areas where to roof slats were damaged from roof install I said that we would get someone out to look at it and repair it The [redacted] ’s did consult with their attorney and had a roof evaluation done by Talbert Construction I met the Talbert representative on the roof, and we agreed that the decking (that Peerless did free of charge) on the carport was installed according with local building codes We did note some minor details that I once again told the [redacted] ’s I would repair They asked for it in writing and a letter was delivered to their home In the letter, Peerless agreed, once again, to make the minor repairs and give a $food credit for the unsolicited cookout Peerless asked that the letter be signed and returned Peerless also asked that since the re-deck was done to code, the negative reviews on Angie’s List be removed The [redacted] 's never responded, and claims he made the repairs himself There is an outstanding balance of over $5, The [redacted] ’s are asking for a $2,settlement We request that receipts and an itemized list of work completed be submitted within days to the Revdex.com Upon review, Peerless will consider this proposed settlement Peerless believes that $would cover the minor repairs that we were never allowed to complete Therefore, we will agree to a credit of $for miscellaneous repairs, along with $in food credits to be deducted from their outstanding balance I am also concerned why Mr [redacted] confronted my mother-in-law at his place of employment regarding this personal issue She has been recovering from surgery and is not involved with this matter She is a loyal [redacted] member and now feels uncomfortable shopping at this establishment We are looking into contacting the Sam's corporate human resources department regarding the harassment of a customer
Complaint: [redacted] I am rejecting this response because:the mortgage company did send out a licensed inspector twice, and the slats on the house were not rotten the slats were broken by the force of the the hammer blowsWe have a copy of the verbal agreement that they never came back to attempt to complete the jobWe offered to renegotiate the price of the job several times and yes we were involved with the work being done to the roof We had to otherwise they would have covered up more of the holes/broken slats with the tar paper We don't want them back on the property we just want to settle this matter Regards, [redacted]
I am the owner of Peerless Enterprises and I believe that the [redacted] 's and Peerless can come to a mutual agreement. The crew called me on Sunday and mentioned that the owner wanted all new decking over the carport. I told them to proceed and get the job done. The original... complaint was that we used 7/16" OSB which is the new standard for wall sheathing and roof decking. The homeowner was involved on the project as he was home the 1 1/2 days we did his job. I walked the job with the owner and looked at his concerns. The house which is an older home was in need of work that was further than just the insurance claim of replacing shingles. Insurance companies do not pay for rotten lumber due to peril or general maintenance. The insurance company noted that they were going to pay for the roof damage from our estimate. It only included the roof, drip edge, and items related to the roof itself. We actually were spending additional monies greater than the proposed estimate to appease the homeowner. This in essence backfired causing the situation that is at hand. The items that they are disputing are not on the insurance documents. Also, the representative that went out to the house from the mortgage company is not a licensed inspector.
Complaint: [redacted]
I am rejecting this response because:the mortgage company did send out a licensed inspector twice, and the slats on the house were not rotten the slats were broken by the force of the the hammer blows. We have a copy of the verbal agreement that they never came back to attempt to complete the job. We offered to renegotiate the price of the job several times and yes we were involved with the work being done to the roof. We had to otherwise they would have covered up more of the holes/broken slats with the tar paper. We don't want them back on the property we just want to settle this matter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:the valley in front of the house needs to be opened up and replace the decking, to replace all decking on main roof that are broken and cracked from the installation. re-nail decking on back left side of house. Future contact is to be made directly to me not through my employer and Revdex.com. We need to renegotiate the cost of the work and repairs as Peerless had agreed upon verbally and honor their warranty.
Regards,
[redacted]
As on November 21, 2014, the [redacted]’s have paid $500 toward the roof replacement (less than 10% of the signed contract). The contract was for over $6,000 and has put Peerless in a bad position. The [redacted]’s and State Farm accepted Peerless roof only bid that was to adhere to the
insurance documents. Insurance companies tend to pay for storm related damages and typically do not cover rotten or damaged lumber due to age or water damage due to peril. The [redacted]'s complaints are due to old, brittle decking.
Peerless always try to maximize the claim and fix things that may need to be addressed during the re-roofing process to benefit the homeowner. Peerless changed over 15 sheets of decking that was not charged to the [redacted]’s nor on the insurance paperwork. We also made several other repairs. This was all done with good intent. The homeowner was on the roof during most all of the job and he did not bring up all his concerns as the job was in progress. We were contracted to roof the house, not rebuild it.
I was called out to meet with the [redacted]’s after the work was complete. I went out to the home to review work. The roof appeared to be
solid as I weigh 250 pounds, and it supported me just fine. He mentioned his concerns and I did listen. His main concern was that we
put 7/16” OSB decking on the carport (free of charge) and that it was “too thin.” I also looked into the attic and saw areas where to roof slats were damaged from roof install. I said that we would get someone out to look at it and repair it.
The [redacted]’s did consult with their attorney and had a roof evaluation done by Talbert Construction. I met the Talbert representative on the roof, and we agreed that the decking (that Peerless did free of charge) on the carport was installed according with local building codes. We did note some minor details that I once again told the [redacted]’s I would repair. They asked for it in writing and a letter was delivered to their home. In the letter, Peerless agreed, once again, to make the minor repairs and give a $200 food credit for the unsolicited cookout. Peerless asked that the letter be signed and returned. Peerless also asked that since the re-deck was done to code, the negative reviews on Angie’s List be removed. The [redacted]'s never responded, and claims he made the repairs himself.
There is an outstanding balance of over $5,000. The [redacted]’s are asking for a $2,500 settlement. We request that receipts and an itemized list of work completed be submitted within 10 days to the Revdex.com. Upon review, Peerless will consider this proposed settlement.
Peerless believes that $350 would cover the minor repairs that we were never allowed to complete. Therefore, we will agree to a credit of $350 for miscellaneous repairs, along with $200 in food credits to be deducted from their outstanding balance.
I am also concerned why Mr. [redacted] confronted my mother-in-law at his place of employment regarding this personal issue. She has been recovering from surgery and is not involved with this matter. She is a loyal [redacted] member and now feels uncomfortable shopping at this establishment. We are looking into contacting the Sam's corporate human resources department regarding the harassment of a customer.
I am the owner of Peerless Enterprises and I believe that the [redacted]'s and Peerless can come to a mutual agreement. The crew called me on Sunday and mentioned that the owner wanted all new decking over the carport. I told them to proceed and get the job done. The original...
complaint was that we used 7/16" OSB which is the new standard for wall sheathing and roof decking. The homeowner was involved on the project as he was home the 1 1/2 days we did his job. I walked the job with the owner and looked at his concerns. The house which is an older home was in need of work that was further than just the insurance claim of replacing shingles. Insurance companies do not pay for rotten lumber due to peril or general maintenance. The insurance company noted that they were going to pay for the roof damage from our estimate. It only included the roof, drip edge, and items related to the roof itself. We actually were spending additional monies greater than the proposed estimate to appease the homeowner. This in essence backfired causing the situation that is at hand. The items that they are disputing are not on the insurance documents. Also, the representative that went out to the house from the mortgage company is not a licensed inspector.