Peerless Fence

My experience with Peerless Fence has been horrible. My quote was $2995 for a standard 4 ft high scalloped fence with 2 inch gap between panels. I paid first installment of $1500. They arrived to build my fence in the winter with 3 inches of snow on the ground against my request to wait till spring. The spacing was 3 inch which they insisted was what was quoted. And because of the snow on the ground came to see when it thawed that there were continuous gaps of 6 to 3 inches on the bottom of the fence throughout the perimeter. The idea of a fence is for containment. Nobody buys a fence that animals come and go at will. They haven't made any attempt to fix the issue or admit their mistake. I have tried working with them multiple times to remedy this before making second/final payment without any attempt to fix or discount due to their bad work. They are now threatening a lien on my property and collections. There are many other choices DO NOT CHOOSE THIS COMPANY! I have pictures.

As a long time renovator and owner of Chicago area single and multi residential buildings, I have worked with contractors of all shapes, sizes, and disciplines. Most are competent, some are not, many are challenging to deal with, and then, some are, well, Peerless! I cannot say enough about how happy and satisfied I am with my recent (and first) experience with the Peerless crew out of the Melrose Park, IL. office. I had recently completed a two year renovation of an abandoned property situated on a busy street corner. Within a year, the fence of a property front corner had been destroyed by a two car accident. When I learned this had happened repeatedly over the 30 years prior to my ownership, I resolved to replace the corner fence with something which matched the existing fence, but had crash resistant cement embedded guards that could withstand future head on vehicle crashes (the tenants of the building were secretly hoping for the same). The trick and challenge was to integrate those guard posts in such a way the fence would still be visually pleasing. I was turned down by a number of well established fence companies. In fairness, I stumbled on Peerless almost as a last resort. Am I glad! Not only did their design estimator, Jessica, suggest a solution that actually CUT the proposed cost, but she was creative and committed to providing what I wanted. The crew that installed the fence was equally creative and committed. I observed that crew for the entire 9 hours the installation required. They never lost patience, they constantly consulted with me to make sure I was getting the look I wanted, and they made constant little adjustments that amazed me as the final project took shape. I simply can't say enough about these folks. I hope the attached picture captures their excellent work.

Please take a couple pictures and send to my email j***@tru-link.comi will provide to our services division who can evaluate and resolveI am very sorry for the lack of attention and follow up pertaining to the issue with the fence Best RegardsJohn ***PPresident

Prior to receiving the Revdex.com complaint, My operations team worked through the issues on the fence layoutWe have already been out to install the fence and tweek the finalI believe we have completed the projectThe customer was also given a reduction on the final proposed price for the delaysPlease have customer confirm

Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ [redacted] signed a contract for this fence project with Home Depot, for which we are a contractorWe did attempt to contact Ms [redacted] in the days prior to July 18th to let her know we needed to reschedule her appointmentWe regret she did not receive the message we left at the provided contact phone numberWe were able to connect with her on 7/and perform the repairs on 7/We would be happy to discuss any outstanding issues with Ms [redacted] if any remain at this time

Initial Business Response / [redacted] (1000, 8, 2014/11/19) */ Contact Name and Title: [redacted] ***, owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@peerlessfence.com This issue is resolved, and as far as we know the customer is satisfiedThe additional fencing was installed as requested by the customer at no additional cost

Peerless fence was at the start, great Had the sales rep come out when he was scheduled and do two estimates for us He gave us the estimates before he left They were very well priced and had a timeframe of two weeks However, we found out the pricing we were given was not what we originally requested They quoted different type and material than what we originally requested Finally decided on them to do our fence after new quotes and more information on the fences I wish we hadn't gone through them They called JULIE but were told for three days straight that JULIE had not come out and still they decided to show up without everything being marked and didn't call JULIE until they were on site and needed to put in the fence - requesting emergency site review from JULIE They were supposed to start the fence off of our deck, they decided that it was "better" apparently to put the fence 4-6" away from the deck all the way to the house Now, how am I supposed to be able to mow the lawn there or weed whack when I can't even get in there It is the fence that they eventually agreed to with us though, but they left chunks of dirt and debris all over the yard - which when you are a dog owner is a big deal I would not go with them in the future There is no communication from Sales once they take your money and get the contract signed and operations is rude when they set up the appointment Not only that but be aware, they require someone to be home at the time of installation - which was not originally agreed to when the sales rep came out I am very disappointed with their service and installation and would not use them again - not sure how we are going to manage the grass that is on the side of the deck now that we only have a 4" clearance from the fence I would not recommend them to anyone

We have contacting the customer to take care of the problems and took care of the complaint this weekend

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Contact Name and Title: [redacted] ***, owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@peerlessfence.com [redacted] ***, sales manager and owner, contacted this customer todayThe customer will be reimbursed $1,for all stated issues with her installation experienceShe agreed this is an acceptable amountWe also apologized to her for any lacking in customer service she experienced Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The owner was sensitive to my concerns and resolved the matter to my complete satisfactionThank you

Initial Business Response /* (1000, 6, 2015/09/22) */
Contact Name and Title: John *** President
Contact Phone: ***
Contact Email: ***@tru-link.com
Hi, I had my operations look into the work order and it happened to be performed the same day as the complaint was sent to meplease
confirm with the customer that his issues were addressed and if not please have him reach me at ***
John ***
President
Initial Consumer Rebuttal /* (2000, 8, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I called this company from a add threw *** *** but because I already had the fence delivered and they could not make money on the fence they would not do install forcing me to look else where

I would never deal with these people Called on Monday morning to set up an appointment for an estimate I was told that Kurt would call me within hours Thursday morning I had not heard from him Called again and I was told that he or someone would contact me at the very latest by Friday morning Never heard from them If they can't make a phone call (common courtesy) I would NEVER trust them to put up a fence

Peerless fence was at the start, great. Had the sales rep come out when he was scheduled and do two estimates for us. He gave us the estimates before he left. They were very well priced and had a timeframe of two weeks. However, we found out the pricing we were given was not what we originally requested. They quoted different type and material than what we originally requested. Finally decided on them to do our fence after new quotes and more information on the fences.
I wish we hadn't gone through them.
They called JULIE but were told for three days straight that JULIE had not come out and still they decided to show up without everything being marked and didn't call JULIE until they were on site and needed to put in the fence - requesting emergency site review from JULIE. They were supposed to start the fence off of our deck, they decided that it was "better" apparently to put the fence 4-6" away from the deck all the way to the house. Now, how am I supposed to be able to mow the lawn there or weed whack when I can't even get in there. It is the fence that they eventually agreed to with us though, but they left chunks of dirt and debris all over the yard - which when you are a dog owner is a big deal. I would not go with them in the future. There is no communication from Sales once they take your money and get the contract signed and operations is rude when they set up the appointment. Not only that but be aware, they require someone to be home at the time of installation - which was not originally agreed to when the sales rep came out.
I am very disappointed with their service and installation and would not use them again - not sure how we are going to manage the grass that is on the side of the deck now that we only have a 4" clearance from the fence. I would not recommend them to anyone.

Initial Business Response /* (1000, 8, 2014/11/19) */
Contact Name and Title: [redacted], owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@peerlessfence.com
This issue is resolved, and as far as we know the customer is satisfied. The additional fencing was installed as requested by...

the customer at no additional cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
While Peerless Fence did come out and "remove" the pencil markings from my gate, I did ask that the wood be replaced and...

was told in a return phone call this would be the case.It appears that's not going to happen, and just so we are clear, I am not totally satisfied with the results, but will close the case at this time.
Sincerely,
Debra S[redacted]

Initial Business Response /* (1000, 5, 2014/07/31) */
[redacted] signed a contract for this fence project with Home Depot, for which we are a contractor. We did attempt to contact Ms. [redacted] in the days prior to July 18th to let her know we needed to reschedule her appointment. We regret...

she did not receive the message we left at the provided contact phone number. We were able to connect with her on 7/21 and perform the repairs on 7/23. We would be happy to discuss any outstanding issues with Ms. [redacted] if any remain at this time.

Initial Business Response /* (1000, 5, 2015/05/05) */
Contact Name and Title: [redacted], owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@peerlessfence.com
[redacted], sales manager and owner, contacted this customer today. The customer will be reimbursed $1,000 for all stated issues with...

her installation experience. She agreed this is an acceptable amount. We also apologized to her for any lacking in customer service she experienced.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The owner was sensitive to my concerns and resolved the matter to my complete satisfaction. Thank you.

Initial Business Response /* (1000, 8, 2014/11/19) */
Contact Name and Title: [redacted], owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@peerlessfence.com
This issue is resolved, and as far as we know the customer is satisfied. The additional fencing was installed as requested by the...

customer at no additional cost.

Prior to receiving the Revdex.com complaint, My operations team worked through the issues on the fence layout. We have already been out to install the fence and tweek the final. I believe we have completed the project. The customer was also given a 200.00 reduction on the final proposed price for the...

delays. Please have customer confirm.

Initial Business Response /* (1000, 5, 2015/05/05) */
Contact Name and Title: [redacted], owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@peerlessfence.com
[redacted], sales manager and owner, contacted this customer today. The customer will be reimbursed $1,000 for all stated...

issues with her installation experience. She agreed this is an acceptable amount. We also apologized to her for any lacking in customer service she experienced.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The owner was sensitive to my concerns and resolved the matter to my complete satisfaction. Thank you.